Receptionist Kay was terrible. Asked several times to speak with the manager and every time I was put on hold for 10 mins with no answer. I am not exactly sure what her issue was as I have been a loyal patient and only needed to resolve a scheduling issue that was on their end! 5 times I called until finally I decided to cancel service with them. read more

This place is the worse place ever.i had an appointment to get a filling 2 times but instead the gave me treatment plans and billed my insurance. This place is a scam go at your own risk read more

I went to Smile Exchange for a regular cleaning that I was getting at another dental office but decided to go here because they were closer to me. After waiting for an hour the dentist came and told me that I needed to see a periodontist. I told her I had already was seen and treated by a periodontist and was on routine cleaning maintenance and all I wanted was a cleaning. She refused to give me the cleaning and said I had to go to see a periodontist. This seems to me like she wanted me to go and do another unnecessary procedure and all I wanted was my teeth to be cleaned. read more

The staff were all very nice, however, they rip you off big time. I paid 2,000 for a bottom denture. They said it won't be as snug as upper denture but they went ahead and made it. I NEVER wore it. It came out when I spoke, when I ate. It was useless. I went back to see if they could make it fit and they told me my only option was to get implants to hold it down and that would require a new denture too. I was livid. They tried to get me to start the implant work immediately and gave me an 8,000 bill. I said no I do not want to start anything. I ended up going to Aspen Dental and they are doing the same implants for under 5,000. Then yesterday my son went to them for an abscessed molar in the very back of his mouth. They told him he needed a bone graft so he could replace the tooth with an implant and charged him 600.00 for a procedure he didn't need. That infuriated me. My son didn't realize he could say no to them. He will never need to replace the molar furthest back in his mouth and in no way needed a bone graft. They will con you out of every penny they can get. read more

Cancelled my son's appointment less than 12 hours before his appointment with no call / notification received.

I am like most and don't like the dentist. Mostly because I hate seeing oral hygiene. You know how in movies it's supposed to be romantic when a couple is finally brushing their teeth together? Well I just want to throw up! That is not sexy. I feel like oral hygiene should be like Victorian children, neither seen nor heard. But we know they exist. All that said, I went to the dentist and had an incredible experience! I had a female dentist, which I've never had before. And she was younger so she was up-to-date with the newest processes and procedures, and more than that, she was a woman of color. It felt like a deeply spiritual experience. Beyond the dentist and the assistant being a warm and kind presence in the office, the work she did was fantastic. I had to get a crown put on my tooth, which I guess is a sign of aging? But in the past, all I've thought about are how you can see old peoples crowns and they obviously look like a fake tooth. This one does not! Also, the amount of numbing Novocain they used was so perfect that my whole mouth wasn't ruined for the day, and it wore off at just the right time. I am super impressed. Lastly, their processes for keeping people safe during Covid are phenomenal. I could recommend this place over and over again! read more

I was always embarrassed about my smile. My teeth looked horrible. I had horrible tooth sensitivity. I made an appointment. They took me the very next day. Which was awesome. Got X-rays got fillings that day and a few follow ups. They deep cleaned my teeth. It looked awesome. Sensitivity is gone. Still nervous because anyone with sensitivity knows how scared you are to have THAT pain. My problems is resolved. I'll go every 6 months from now. Financially they work with you and gave me big discounts. My fear of the dentist is gone. They have numbing stuff nowadays. I love this place. My confidence has improved a lot. Future - I'll go every 6 months and I want to enquire about teeth whitening. Since I was a smoker and want extreme white teeth. read more

I've had a cleaning and a cavity filling with Smile Exhange. There office is immaculately clean, professional, timely, and polite. Dr. Crow and every hygienist I've met there are courteous and helpful. One hygienist gave a demonstration using dental props of how to thoroughly brush and floss and they always take the time to explain post-procedure care. My filling today only took a 30 minute visit and the procedure was comfortable. This will definitely be my Dentist for the foreseeable future. read more

Had dentures for top and bottoms done. Saw Dr. Crow and she was awesome. At first i planned on just getting bottom dentures. She explained to me that it would not be good because they would not work with to teeth. Had very bad teeth and missing teeth as well. Took her advice and had all teeth removed. I am scared of dentist and that is why i am now getting dentures. Had very bad visits with them in the past. Dr. Crow made me feel great and not scared. She explained everything in detail and never hurt me once. She did several fittings and wanted me to love my dentures. I love them and am very happy with them and cannot thank her enough. Also Chrissey the nurse was fantastic at making me feel good and exicted about new teeth. This place is awesome and will recommend it everytime!!!!!. read more

First time patient and I was very impressed with the employees on how friendly and professional everyone was...It was a great experience and I will definitely recommend for future references... read more

This place gets you in fast and easy. The staff is very professional and the doctors are great! Love coming here.

Today visit went well i love my Dr she's so helpful and Caring the staff as well there 3 filling that's I had to get done they were perfect the only problem I had was later on I felt sensitivity but she wlcome me back and tied to help bring down the sensitivity by Prescribing me to something to me read more

My Dentist, Dr Newman- she is WONDERFUL. I have had a past nightmare with Dr Segal of Roxborough ( probably still practicing scarily enough)- and Billing errors from Jefferson dental- here I keep my receipts with the full explaination- My dentist and the dental techs are awesome. My cleaning was wonderful- the cleanliness- impeccable. Technology impressive. My dentist's knowledge skill and patience! is way above average. I have had dental nightmares- so if I am recommending them- that says a lot! . read more

When I left Smile Exchange me Dental condition was a lot worst than when I entered the door. I had two Partials made and they both injured my mouth. I continued to go back and complain that my house was aching. Finally a new Partial was made and that too injured my mouth. Needless to say I did something that should have been done before I entered, NOT ENTER. Now I have a Dentist that is really Professional but the money that I am spending did not have to be. read more

This office came highly recommended to me. I was suffering with a toothache and they got me right in! Took X-rays and I prescribed meds to keep me comfortable. I was back in 2 days for a root canal in which I felt NO PAIN!! Thank you Smile Exchange! I WILL be back read more

The best dental office ever! Smile Exchange has perfected dental care. Making visits to the dentist actually enjoyable. Professional from the time you walk through the door to the time you exit. Ellie and Rebecca have to be the most relaxing dentist and dental hygienist you could ever find. My heart rate actually lowers at Smile exchange. The perfect name for this office! read more

Dr Niedelman is the best She listens She cares And best of all she is great at what she does Wouldn't go anywhere else for treatment My only regret is not finding her sooner read more

Just left the office. Making the appointment was easy. The cleaning was the best and most gentle. Very nice staff. The facility was extremely clean and roomy. Parking was easy and I will be returning and recommending my family and friends. read more

Got a ton of different stuff done here. If you can score a tooth whitening from Katie, consider yourself lucky. She is amazing! And Dr Elle is a gift from dental heaven! read more

I called Smile Exchange for a same day appt for tooth pain. They fit me in and were very professional. They diagnosed the problem and got me the help that I needed. Great service and Dr Crow is extremely gentle and nice! read more

Super friendly and helpful office staff. Modern, clean offices. Techs, hygienist and Dr. listened , diagnosed and recommended appropriate treatment with prompt appointments and follow up. Good experience with this practice and highly recommend to others. read more

Very friendly and professional. Dr. Niedelman and Rebecca are awesome! My whole family loves going here. Great atmosphere.

Had quite a bit of work done and I am getting quite a few compliments. Friends are asking where I went. Ask for Dr Niedelman.

Awesome work! The staff there are very friendly and happy people! The conversations are always interesting too!

I absolutely love smile exchange. Every time I go there, as soon as I walk in , the receptionist is so friendly. Unlike in the past, I feel as if I don't wait too long to be seen. My hygienist Rebecca is extremely friendly and I tend to a squirmy and sensitive patient. She is very patient with me and gentle. My teeth always look good. My dentist Dr.Niedleman is really experienced and walks me through everything. I had to get a crown and I couldn't believe how easy it was. The place itself is clean and roomy. I travel all the way from philly to come here, not to mention the parking is very easy. I always like the reminders of when my appointment is. I feel as if they truly care about their patients and that is top priority for me. I highly recommend my team to anyone, especially if going to the dentist isn't the most fun thing to do on your day off, the group makes it enjoyable. Thank you for taking care of my teeth! read more

Great dental care . Quick appointments. Thorough cleaning. Professional staff . Nice people.

My visit today was very pleasant. My hygienist was very professional and gentle while cleaning my teeth. I'll be happy to see her in 6 months!!! I referred my daughter to the office in Springfield. Thanks for your service. read more

Fast. Can usually schedule day of. No wait at all once I got there. Thorough, friendly service. It's amazing how pleasant the staff is. They don't push unnecessary procedures. I needed a night guard for grinding my teeth and they molded it on the spot right after the cleaning. The prices are great, especially if you don't have insurance. I paid 169 and you get cleaning, X-rays and checkup twice a year. read more

Billing is a complete S. show. I have now gotten two calls, months after the procedures, telling me I now owe thousands more than I was originally charged. I've already had the work done and now have no recourse. I would never have had the work done there had I known even half of these charges. At best their billing is incompetent, if not downright fraudulent. Be prepared to pay at least twice what they originally bill you. Also I work for the federal government plus carry an additional dental policy through the Philadelphia school district so if this is what I owe out of pocket after what my insurance supposedly pays, I can't imagine what they would charge someone with little to no coverage. read more

In town for work and had a bad toothache and needed in somewhere fast. I looked for a place in southwest Philly and the reviews on Google sounded good so gave them a call. They got me in right away and I have never been more comfortable sitting a chair or talking to a dentist. The dentist is cool and seemed genuinely honest with me...if you go, you'll be pleasantly surprised! read more

IMPORTANT NOTE - If you do not have dental insurance and are paying out of pocket then i highly recommend that you double check so you will not be surprised by any charges. $85.00 ($69.00) just to open your mouth for a 2-3 minute look is a very high price that no dentist has ever charged me to do before, and seems to indicate that this office is out to make as much money as they can. Therefore, clients (consumers) need to be very proactive and not assume anything... Initially made an appointment to have porcelain crowns repaired after one sustained a significant chip along with a consult. Dental assistant "Asia L." brought me back to a room to get X-rays. Had to explain more than once that i already had fairly recent x-rays and wanted to speak with the dentist first. I was ushered over to another area and met Dr. Aimee Degbozogi. Outlined the crown repair work needed and then briefly spoke with her about getting teeth pulled and replacing my current crowns/attachment with a bottom denture plate, which i knew no dentist in any dental business would like or recommend. When i stated that i had a couple of bombs in my mouth that could fail at any time, she then asked me to open my mouth so she could take a look at the 2 back teeth that are needed to sustain the crown/attachment currently in my mouth. This alleged exam lasted 2-3 minutes tops and no instruments were used. She visually inspected the 2 back teeth with large fillings and then used her gloved fingers to check exposed crowned teeth for wiggle and then my mouth closed. Dr. Aimee Degbozogi then asked her assistant for a specific product brand to repair my crowns, which they did not have. I asked if this product could be ordered and don't believe i was given an answer. I handed my crowns to Dr. Aimee Demagogic who needed to attend to another client. I sat waiting for approximately 40 minutes before she got to my crown repair, which took about another 30 minutes to do. It was getting close to 5 P.M. when Dr. Aimee Degbozogi returned my crowns to me but she had not done the repair that had me coming to the office to begin with and had to go back to her lab room to do this repair, which took no more than 10 minutes to complete. The cost for crown repairs was $200.00 and i had been informed that she did not know how long the repair work would last, which i understood. However, the $85.00 charge for the 2-3 minute visual exam was another story. It took some disputing to get this fee reduced to $69.00 but even this is still too much and i plan to seek to be reimbursed and or charged something more in line with a 2-3 minute visual exam! Bottom line, I should have been informed that it was going to cost me an exorbitant amount of money just to open my mouth so she could verify what i had already told her and or was already listed on the patient form that i filled out prior to my visit. Not to mention, the last 10 minute crown repair that had been my reason for going to this office washed out within 2 days and the chip is wider. The material washing out of this one chip seems to indicate that Dr. Aimee Demagogic was in a hurry to get this last (primary) repair done so she could leave the office at 5 p.m. Needless to say, my overall experience with this office was negative and I am not sure if i will give this dentist another opportunity to correct her faulty work or just seek out another dentist, and primarily because of the abuse that came when i disputed the $85.00 fee for the 2-3 minute exam. In my opinion, the dental assistant (Asia L.) needs to learn how to listen before she makes assumptions and or argues with a client. The list of reasons for this 2-3 minute exam fee were false - my crowns were handed to the dentist who did not have to take them out of my mouth or reinstall them etc. I was there for a crown repair and to talk about future work, and learned that this office would not be able to do any work involving crowns anyway because they do not subscribe to using temporary cement. Temporary cement is a prerequisite for me due to decay developing under one set of crowns that had been permanently cemented. These permanently cemented crowns could not be tapped off and had to be cut off in order to tend to the decaying tooth which is a dental expense i will not have again!! read more

they are a rip off, they over charge, they gave me list of things that i need to get done, then they schedule you for thing that is not in the list without telling you, keep your eyes open specially if you paid upfront read more