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    Steven E Cross, DDS

    4.2 (5 reviews)
    Closed Closed

    Services - Steven E Cross, DDS

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    8 years ago

    Helpful 3
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    7 years ago

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    9 years ago

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    5 years ago

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    14 years ago

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    Dental Solutions of Stoney Creek

    Dental Solutions of Stoney Creek

    1.8(23 reviews)
    0.1 mi

    Experiencing my routine checkups as well as an Emergency visit for a broken crown,…read more Dr Yao and all of his staff are so helpful , kind, respectful and considerate . I highly recommend this practice. Thank you all again

    This dentist office continues to haunt me years after leaving as a patient…read more Flash back a few years. I had a credit on my account based on them messing up a charge, which seems to be a recurring theme. No problem, I had work coming up and figured I would use it. My appointment comes and somehow they used my credit on my wife's service without either of us knowing. We don't even have the same insurance and she has an HSA just for this, so deciding to use my credit based on our home address is wild. I let it go. Then she has more work done and once again they send me the bill instead of her and even try to change my insurance. I call, they apologize, and then a month later they send it to collections anyway. Last straw. They sort it out eventually after a lot of unneeded stress and no apology/accountability. I tell them to close my account because they were mediocre to begin with and find a new dentist (note: 5 years later, Dental Health Care Associates in Aston, better service and they can still count, zero billing errors!). My wife stayed at this place because she loves Grace. I have never met her but apparently she walks on water. Fast forward 4 to 5 years later and I get a new bill for service in March. I have not been a patient in years, obviously they started trying to charge my account (instead of my wife's insurance) again. I call and explain that and they still try to pin bills on me instead of charging the actual patient, no apology no empathy, just more excuses. They even said my name shows up as "do not call" in their system, and somehow I am still the one getting billed. I hung up, they had no power, it isn't like I am a patient... they called my wife and sorted it by actually charging the proper account! At this point it is just impressive. Five years later and still the same issues. I wish I could give a negative star. I hate these guys!

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    Dental Solutions of Stoney Creek
    Dental Solutions of Stoney Creek
    Dental Solutions of Stoney Creek

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    Aspen Dental - Springfield, PA

    Aspen Dental - Springfield, PA

    3.0(2 reviews)
    0.6 mi

    The office does great work, especially one of the wonderful dental assistants. Her name is Lamika,…read moreand she did a great job with taking x-rays in a manner that was quick and professional.

    If no stars were an option that is exactly what I would give, based on lack of professionalism and…read moreinability to provide products they advertise due to lack of expertise and poor work ethics. Timeline of Events as follow: Nov. 2023 - I had a consultation was provided with a quote, during consultation I asked all questions and advised on my needs in order to make a decision as whether or not to do business with them. Dec. 2023 - I go into office for fitting at which time receptionist produces bill that is $150.00 in excess of what I was quoted. I bring this fact to her attention. She goes to office manger who advises that as a courtesy they will write off the $150.00. In my mind I'm thinking this is not a courtesy and where did this extra $150.00 come from? Dec. 2023 - I pick up product and it's incorrect color, Aspen agrees to remake it. Dec. 2023 - I pick up remake 7 days after. Jan. 2024 - Less than a month later the product breaks. Aspen advised they will remake. Upon picking up the remake I advise them that there are minor modifications I need which I was told can be done by the in house tech. The receptionist is adamant that it must be done by the doctor and gives me an appointment with the doctor. Jan. 2024 - Day of the appointment I am notified by Aspen that they need to cancel the appointment due to the doctor not being in due to sickness. I advised the receptionist that I don't need to see the doctor I need to see the tech again receptionist is adamant that appointment is needed with the doctor. Jan. 2024. - A few days later I go in for scheduled appointment only to be advised that the tech is not in and the doctor cannot handle. So I'm again given another appointment. Jan. 2024 - I finally have the appointment with the tech whom when making the requested modifications damaged another section which now resulted in them having to do another remake. Well as of today I went in for appointment to pick up remake. I requested two modifications which again I was advised the in house tech can do. I'm sitting in the chair I overhear the Dental Assistant conversing with tech about the modifications that I was requesting. The technician becomes unhinged screaming at the top of his lungs that he is not doing another remake (mind you I didn't request a remake I requested a modification) and how he is done with this. From there the Office Manager comes in telling me that the Doctor will be in. I first advised the Doctor of my dissatisfaction with the tactless unprofessional behavior of his technician and further advised that the technician owed me an apology. The Doctor continuously tried to justify the behavior of the technician. Further along in conversation I am giving the Doctor back his words with respect to modifications that he told me could be done in house. The Doctor becomes extremely annoyed advising me that he does not like the fact that I am continually saying "You told me", I'm thinking to myself this is weird and everyone in this office is weird. Trying to remain calm and refrain from using trigger words, I communicate to the doctor the very minimal modifications I needed done, the Doctor says that he can do them. I then question if he the Doctor could do them what was the issue with the tech doing them? The Doctor responded perhaps he doesn't know how. Ultimately I expressed my dissatisfaction with the practice a whole as well as the product received. I was offered a refund which would have required me to leave the product which wasn't a doable option. I did express to the Doctor that I would be filing a complaint with the PA Attorney General's Office. At this point the Doctor became unhinged, and in doing so the behavior of the tech was understood as behavior start with the head. Unhinged Boss produces an unhinged worker. The proper way this should have been handled would have been for the Doctor to apologize for the horrendous experience from inception to present , and to offer a full refund without requiring me to leave the product.

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    Aspen Dental - Springfield, PA
    Aspen Dental - Springfield, PA
    Aspen Dental - Springfield, PA

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    Steven E Cross, DDS - generaldentistry - Updated May 2026

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