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    Steven E Cross, DDS

    4.2 (5 reviews)
    Closed Closed

    Services - Steven E Cross, DDS

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    8 years ago

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    8 years ago

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    9 years ago

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    5 years ago

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    15 years ago

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    Smile Exchange of Springfield - Springfield Smile Exchange Waiting Area

    Smile Exchange of Springfield

    3.6(33 reviews)
    0.6 mi

    I was always embarrassed about my smile. My teeth looked horrible. I had horrible tooth…read moresensitivity. I made an appointment. They took me the very next day. Which was awesome. Got X-rays got fillings that day and a few follow ups. They deep cleaned my teeth. It looked awesome. Sensitivity is gone. Still nervous because anyone with sensitivity knows how scared you are to have THAT pain. My problems is resolved. I'll go every 6 months from now. Financially they work with you and gave me big discounts. My fear of the dentist is gone. They have numbing stuff nowadays. I love this place. My confidence has improved a lot. Future - I'll go every 6 months and I want to enquire about teeth whitening. Since I was a smoker and want extreme white teeth.

    What should I start? I had really bad experience at this dental office. I was treated with…read more sensitive teeth here by Dr. Garry Schneider, he did filling procedure to the sensitive teeth, 2 on the lower left side, 1 on the lower right side. But the sensitivity of the teeth were getting worse, so I went back to him, he said there might have bubbles in side of the filling( why there're bubbles? bad operation and skill I guess). So he made another appointment for me. Because of this appointment, I lost my job, ironically, when I went to the office for my appointment, the casher said Dr Schneider wan't in the office, he's on his vacation in Dominican Republic or whatever. So, I lost my job, my health insurance, for that appointment, but that guy forgot it, and was on his vacation?!! After that, I didn't blame them, things have happened, I let it go. I just hoped that my teeth get right treatment, so I could eat food without any pain. So I made a new appointment with him, he did refilling, after that the right side was good, but the left side is still sensitive. A few days later, my implant crown next to the sensitive tooth on the lower right fell out. I don't know why it fell out, maybe when he filled the sensitive tooth, and grinding, made the crown loose. So I had to made appointment again to put the crown back, it fell out again a few days later after was put back. so I made appointment again, I asked him to get a new crown, he gave me a quote for a new one, its total about $ 770 with insurance, and $1100 without insurance. I told him my insurance would end on May, so I tried to get it done before it ended, he agreed. I paid $150 to place the order, few weeks later, he put new crown on, but I was still charged $770. I should pay $770-$150=$620, because I prepaid $150 already. So I asked them why, they blah, blah, blah. During the time he put the new crown on, I told him, the left side is still sensitive, then he said that there may have a crack inside, and asked me to see a specialist. And he complained that he's never had a person's teeth with this kind of problem that I have. Yeah, maybe you just don't know much. My problem with this doctor is not finished yet. So when he put this new crown on, it needed to shape the crown to get the good bite, and fit. But, when he grind the crown, he grind the neighboring teeth too, I think he didn't mean to do that, but it just showed his bad skill on job, and carelessness for patients . They hurt, after his treatment, my good teeth became bad, and my bad teeth became worse. After all of these unpleasant experiences happened, I told myself that I forgive him, because he's young and maybe really don't know much about what he does, I just don't go back to the office again. But, today, I got a bill from this dental office, and shows I own them $389.29. I didn't sue them for all trouble they caused for me, instead, they are asking for more money from me. Really bad experience!

    Photos
    Smile Exchange of Springfield - Dental Care Room Smile Exchange of Springfield

    Dental Care Room Smile Exchange of Springfield

    Smile Exchange of Springfield - Waiting Area (desk & coffee area)

    Waiting Area (desk & coffee area)

    Smile Exchange of Springfield

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    Dental Solutions of Stoney Creek

    Dental Solutions of Stoney Creek

    1.8(23 reviews)
    0.1 mi

    This dentist office continues to haunt me years after leaving as a patient…read more Flash back a few years. I had a credit on my account based on them messing up a charge, which seems to be a recurring theme. No problem, I had work coming up and figured I would use it. My appointment comes and somehow they used my credit on my wife's service without either of us knowing. We don't even have the same insurance and she has an HSA just for this, so deciding to use my credit based on our home address is wild. I let it go. Then she has more work done and once again they send me the bill instead of her and even try to change my insurance. I call, they apologize, and then a month later they send it to collections anyway. Last straw. They sort it out eventually after a lot of unneeded stress and no apology/accountability. I tell them to close my account because they were mediocre to begin with and find a new dentist (note: 5 years later, Dental Health Care Associates in Aston, better service and they can still count, zero billing errors!). My wife stayed at this place because she loves Grace. I have never met her but apparently she walks on water. Fast forward 4 to 5 years later and I get a new bill for service in March. I have not been a patient in years, obviously they started trying to charge my account (instead of my wife's insurance) again. I call and explain that and they still try to pin bills on me instead of charging the actual patient, no apology no empathy, just more excuses. They even said my name shows up as "do not call" in their system, and somehow I am still the one getting billed. I hung up, they had no power, it isn't like I am a patient... they called my wife and sorted it by actually charging the proper account! At this point it is just impressive. Five years later and still the same issues. I wish I could give a negative star. I hate these guys!

    I want to express my extreme disappointment with my experience today. After waiting three weeks for…read morethis appointment, I waited 45 minutes in the office only to be asked to complete a form I had already submitted twice online. Because my time was not respected, I was forced to leave the office without being seen.

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    Dental Solutions of Stoney Creek
    Dental Solutions of Stoney Creek
    Dental Solutions of Stoney Creek

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    Steven E Cross, DDS - generaldentistry - Updated August 2026

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