This is the most modern dental office I have been too. The front desk is super friendly; they have…read morea small drink station with coffee and water as you wait. As a new patient, I found it convenient to have my paperwork already completed online so that I didn't have to go 15 minutes early. The medical technology that they have are all very modern. The x-ray machine that covers 360 is very cool. The dentist is super friendly and efficient. She goes over the basics with you and be available for any questions. I loves my hygienist; cleaned my teeth like a boss. I walked out feeling like a transformed man in my mouth. I would recommend this place for anyone looking for a dentist if you're in Malvern.

Over a month ago, I fired my dentist…read more Long story. Basically I didn't like the way they treated me. I needed a crown, and they became very difficult to work with. So I set out to find a new place. Mind you I had a tooth that had just gone through a root canal, so time was of the essence. 1-800-DENTIST led me here. Since it is close to my work, I gave them a try. They got me in within a few days. Now, I could bore you with a lot of details, but I'll get to the point. The nature of my crown was fairly difficult, way in the back bottom molar. So difficult that in the end I made 4 visits here to get it right. Let's just say they got to know me really well the past month. Now, you may be saying to yourself, "Why would he give them 5 stars if they made him come back 4 times? Isn't that a bad thing?" You see, most people wouldn't consider that a positive experience. At my old dentist it wouldn't be. But there's a reason I am praising the Smile Exchange. I spent years in customer service. I was on the service side, and in quality control. I consider myself an expert on how it works. Smile Exchange treats you like a valued customer. They realize they are a service industry. Not every dental place does this. Along the way, Dr. Rolotti explained every reason why things were happening the way they were in great detail. I understood why there were problems, and what needed to be done. He gained my trust that way. Despite the complicated nature of my issue, he approached everything with tremendous attention to detail. But that's not all. You see, when a service industry has a situation where there's difficulty in the service even when they're trying their best to get it done, the most important thing they can show you as a customer is empathy. I truly felt that they honestly felt bad asking me to come back again when things didn't go as planned the first time. As a result, I felt like that even though my experience was complicated, that they were going to do everything possible to make it right. They did. In every sense of the word, they did it. They're worthy of your business. Everyone there treats you like a friend (say hi to Steve at the front desk for me). No, they won't make going to the dentist all sunshine and roses. All they'll do is serve you in the best possible manner they know how, and they'll make you smile along the way. In the end, that's the best customer service around.

We went to this Office on August 25. I was overcharged for 12 sealant ($65 per tooth) on 2 of my…read morekids' teeth. First issue is that I never approved sealant and the second issue is that I took the kids to another dentist afterwards to check the work and unfortunately there were only four teeth with remnant of sealant and nothing else. Sealant usually last for years if they were placed in the first place. If this is not highway robbery I don't know what is. If I tell you I was taken advantage of that would be an understatement. It's sad to see a supposedly professional office Fraudulently charged clients for work that has not been rendered. I had to get the sealant thrdone at another dentist. Also charged me for x-rays for my wife that they have never provided me copy of even though I specifically asked them for copy of all x-rays.

This review is for administrative reasons only. The regular dental checkup that I had was as good…read moreas could be, very helpful and efficient. The administrative experience was very poor. First of all, I asked if my insurance would cover my regular dental checkup and was told it would. I in fact discovered after the fact that this office was out of network, which led me to incur personal expenses out of pocket. As these are almost always avoidable, I found this very disappointing. Second, I was given an XRay without being warned of the possibility that I would have to pay out of pocket for it. Apparently the XRay that was provided was a special type of XRay that is only covered for me once every few years, while a normal XRay would have been covered. I'm disappointed that I was not informed about this, as it would have saved me literally hundreds of dollars. Third, I discovered that the office never filed a claim with my insurance provider, meaning I wasn't going to receive even a partial reimbursement from my insurance. It wasn't until 7 weeks later when I inquired about the status of my case that the admins at Omene filed this claim. The dental practice itself seems to be high quality but given that I've never had so many problems on the administrative side before, I felt that this was a fair score.

If you are looking for a quiet, relaxing, caring dental practice where you are not just a number,…read morethen give Flori and Dr. Arhiri a call! I chose this practice for my dental work after interviewing over 10 different dental practices in the area. I am a licensed dental EFDA and dental educator with over 28 years of experience, and wanted to find a practice where I could feel comfortable. Over my years in many different practices, I have seen tons of shoddy, "patch-work" dentistry. Therefore, I am a HORRIBLE dental patient myself, and do not trust many people to do work in my mouth. Dr. Arhiri quickly put me at ease when I first met him (I just walked in w/o appt to check out the office) and he and his wife Flori, who runs the front desk, greeted me warmly and took time to show me around and address all of my questions. After several weeks of work and almost a full mouth reconstruction, I am happy with my new smile and feel like I have made some new friends as well. I would highly recommend this practice. Dr. Arhiri is a perfectionist, and really takes his time and cares about his work. Very appreciated in a time when you are just a number in most practices. Flori is super sweet and always attentive as well. She answers calls, emails and even texts promptly, and will get you in quickly. They also have great hours and try to accommodate your schedule as best they can. Just one little tip: I did experience an initial confusion over fees, so my one tip would be to get things in writing, so things are clearly defined. (Just ask for a treatment plan that outlines proposed treatment and fees.) Other than this initial confusion, my experience has been nothing but wonderful and I cannot say enough great things about this husband and wife team! Give them a call... you will not be disappointed!

Dr Arhiri is an excellent dentist. I've been going to him for 18yrs. He cares able his patients and…read morewants each visit to be pain-free. He listening to your concerns and will give you options. His staff go above a beyond they follow up touch sure all is well . I highly recommend Premier Smile as a local dentist.

Professional dentist, but unacceptable and disrespectful staff behavior…read more I had a fractured tooth from clenching while exercising and had a crown placed, which unfortunately fell out after only a week. When I returned to have it fixed, the dentist was highly professional and apologetic. However, the behavior of the dental assistant/nurse/ staff member was completely unacceptable. While waiting with numbing agent in my mouth, I needed assistance and raised my hand twice. The the dental assistant/nurse/ staff member did not respond. When I later brought it up, her response felt dismissive and disrespectful. When I expressed my discomfort to the dentist and asked for a different assistant, he went to the front desk. Instead of resolving the issue, the same dental assistant/nurse/ staff member returned to the room, which made the situation feel worse instead of resolved. This lack of basic empathy and professionalism led me to go directly to the front desk to ask for accountability. Ultimately, the owner had to step in to complete the procedure. While he was kind, understood my frustration, and tried to defuse the situation, the fact remains that patients should never feel ignored, dismissed, or disrespected during dental care, especially when they are already in pain and vulnerable. I stood up for my self-respect, but I am incredibly disappointed by the lack of care and professionalism from the dental assistant/nurse/staff member here.

Big shoutout to Dr. Patel and the entire team for making every dental visit a breeze! From the…read moremoment I walk in, it's like visiting friends. The office is so welcoming and clean, and I always feel like I'm in great hands. Dr. patel takes the time to explain everything, making sure I'm comfortable and fully informed. The staff is super friendly, and they make even the most dreaded procedures feel easy. I leave every appointment with a smile (pun intended!) and a whole lot less dental anxiety. If you're looking for a dentist who's not only skilled but makes the experience fun, this is the place.

Stephanie could not be anymore of a beautiful person. I'm looking forward to see the dentist.read more

Great place to come if you have perfect teeth since the office doesn't have a panoramic xray. They…read moredont let you chill a minute they are always trying to sell you things and get you services that you don't need. It is very uncomfortable and unnecessary.

Dr. Benjamini and her team know just how to put people at ease no matter how complicated the dental…read moreproblem. I know in my experience I am always pleased with the results in regard to any problems I have had with my teeth. And I watch what I eat too thanks to her. I am very pleased. My teeth look great! And it's always a nice sunny atmosphere there.

My father was a dentist and the only person I ever saw for my teeth. Unfortunately when he passed…read moreaway I was forced to find someone new and it become clear why people are so loyal to their dentist when they find someone they like. After going to several practices in the city and really getting pretty shoddy work I was introduced to Dr. Benjamini. Its abundantly clear just by talking to her that she knows what she's doing and is highly skilled. I had to get 2 crowns replaced over the summer and Margie took time to look at my insurance and let me know exactly what to expect. The office was very accommodating getting me in for the temps and the replacements and I felt extremely safe with the measures they've taken to protect patients due to Covid. I recommend Dr. Benjamini to my friends and family and feel fortunate to have found her practice.

Excellent staff , clean, extremely attentive staff, beyond what I have experienced at other dental…read moreoffices, when you come back for your follow up, they are going to follow up, so when returning for follow up, make sure you do what you were supposed to. Stephine the receptionist very professional keeps you aware of the patient/ dentist situations that you may encounter and is outstanding when you are scheduling appointments. Extremely all round positive experience for any patient,dental encounter!

Switching doctors is never fun after moving. I received a mailing from Dr. Q, and checked out…read moretheir website. They were close to my new place, and seemed like a nice office. I have now been a patient there for over a year, and everyone from the front desk staff, to dental hygienist, to the doctor himself are friendly and professional. I would definitely recommend!

I cannot adequately put into words how amazing this practice is, from the Dr., to the office staff,…read moreto the expertise and quality of work. Another dentist at a different practice dismissed my concerns, so I was referred by a friend to Dr. Smith for help. The office is beautiful and comfortable, the staff made me feel like they were genuinely happy to see me and Dr. Smith was relaxed, took the time to listen to my concerns. He identified the issue and addressed it genuinely without rushing. From beginning to end, everyone at this office pulls out all the stops to make their patients feel safe and appreciated, all while performing excellent work. Highly recommend!!!

I was very apprehensive about visiting a periodontist for my crown lengthening procedure, but right…read morefrom the very first visit I knew that I made the right decision. Dr. Smith and his staff are so friendly, warm, knowledgeable, and even fun. Dr. Smith explained everything specifically and left me with no questions to ponder. And Ona was absolutely outstanding! Ona gave me very detailed instructions for my post procedure care that made me feel comfortable leaving the office. After 3 visits (consultation, procedure, recheck), I felt like I have known these people forever. I would highly recommend. Everything that they told me was exactly what happened. I need to go back for another procedure and I am not one bit worried about it. That is a win in my book!