Just to clarify, yes, Williamsburg Dental has some really good dentists (yes 3 stars), the issue is the "culture". I am sure that many patients like the practice and I was one of them, but I have seen for years how it has evolved from a caring practice with caring dentists to a "money" culture. It probably is not intended, but it is impact to the patient that matters from a business standpoint. I am the voice of the customer and this is my experience. It should not be downplayed, dismissed, or refuted by chalking it up to a "client with a financial dispute". There was another review that implied something similar regarding the practice being a "hard sell". Let's be clear, there was no financial dispute involved, payment arrangements were made and were not executed appropriately. I have an issue with the "tone" of the practice when I call to make an appointment that the first thing said is "oh, I see there is a balance due" - this is not a reflection of any one person, just what everyone is instructed to say. Yes, everyone should rightfully pay their bills. However, I feel that there is no credibility applied to loyal clients. Even if there was a balance of about $1600.00 due, it is not even taken into consideration that it will be paid since I have been a client for 30 years or more and there has been over $25,000 plus paid to the practice over the many years I have been a patient. I felt that I was ostracized for even having a balance - again the tone of the practice - no one specifically. I have shared information about my life and it was always good to know that when I spoke to the dentist/assistants/hygienists, they "remembered" special things about me and my family and me theirs - that is genuine. What I found disingenuous is that every phone call is prefaced with "so I see you owe $$$/have a balance" -- I was taught that the patient comes first - when the patient comes first, the money will come. I realize that it is a business, but the business has to realize that I am a patient first. If I take my child to the pediatrician, I don't expect them to say "oh, the doctor can't see your child today because I see you have a balance". I guess I was expecting Williamsburg Dental to acknowledge that maybe if there is "one" person who feels this way, then there are probably 10 more who also may feel this way. In my humble opinion, perhaps the response could be more in line with "maybe we need to make some adjustments as we wouldn't want any 'one' customer to feel this way". When I went in to pay the balance off, I had made a statement to the "bookkeeper" that "it is a shame that 'this' happened because my family has been coming there for 30 years" and her response was "please don't talk" (I believe Barbara was her name) - I thought this is what is perpetuating the "tone" I have been referring to - perhaps that is why she stays in the back? The receptionist, Lisa, at the desk was very nice and amenable to the situation - she did her job well. I felt that during my whole visit there were daggers thrown at me because I wrote a review on Yelp - kind of like everyone was set up to be defensive with me. Also, during my visit to pay off the balance, I had made a remark to the girl (Toni was her name) who was running my credit cards to "round up the balance figure to the next dollar -- you can have the extra dollar as I see it is important to the office" - She nicely said, "I am being cordial to you" and my statement was not derogatory toward her at all, however, I felt like she was going to respond to anything I said from a "defensive" position and she does not even know me. I even made a statement back that I thought she was being "condescending" to me. The office had made me feel very unwelcomed after 30 years. It is unfortunate that my point was not correctly interpreted and I was not approached by anyone in the practice as to why I felt this way. My intent is to not dissuade anyone from going to the practice as there are very good dentists there, my intent is to hopefully spark some thought that improvements need to be made within the business to change the "tone". I hope much success to Williamsburg Dental - just please listen to the patient as we may have a point!! read more