Staff were really pleasant, my order took longer than expected for fast food but it wasn't too bad. The guy before me in line was finished and walking out before I got my burger. The burger itself was solidly good, nothing too special. I wouldn't search this place out again but I would go if friends said they wanted to go. I sat at the front window area and annoyingly any time the exit door shut it shook the entire section where I was seated. read more

Smashburger - DOUBLE BBQ BACON SMASH - Burgers Near Me - Warwick, Rhode Island

I loved smash burger when they first came out. I lived in Colorado where they originated. The problem with that is, not all employees will value your vision as the company grows. I visited this location in the past and was not impressed. Today was a different experience, came in during the buy one get one offer. The pricing has gone up so much. The prices have increased and the size of the items have decreased. The shake for example. Between the cup being filled and the extra. Seemed like it was anywhere between 12-16 oz's. The size of the burger also looks a little slimmer. Had a bacon cheeseburger as pictured, bacon was not good quality. The food was delicious with the offer. Not sure about dropping $40 on burgers without a beer offer. The fries were nice and crispy, but again the order seemed a little smaller than before. It's a hit or miss. If you're in the area give it a try. But I would not go out of my way. The service was definitely an attentive improvement and friendly. I would say visit with the kids during family night. read more

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Solid place for a burger. Our burger is always perfectly cooked, and the fries are always fresh. Expect to spend about $12 for burger and fries, but it's worth it if you want a restaurant tier burger without the need for service. read more

Tried Smashburger for the first time recently, the food was delicious! I got the avocado bacon club burger and it tasted very fresh. Definitely a one-up on usual fast food burgers that don't taste fresh or healthy. I was very pleased with the food, and look forward to trying more burgers from them in the future. The service was incredibly friendly, with one star taken off only because it was incredibly slow, even though we were the only people in there ordering and there was at least 5 people in the kitchen, it did take them a while to finish our food. But I will go back! read more

Yup! my kids have been telling me about this place for about six months, I didn't believe the height, but now I am sold!!! I got the double signature burger and the smash fries, and they were all great!!!! read more

The menu offered limited options, which was disappointing, especially since I was hoping to have fish tacos but found only fish and chips available. The burger I ordered lacked flavor, and there were not many choices suitable for kids either. Ultimately, I ended up ordering from a nearby Rhode Island restaurant, where the kids found food they liked. However, I must mention that our waiter was fantastic--very friendly and attentive. read more

Not that great! Greasy and the wait time was longer than in a resteraunt! Just your typical fries. Guys behind the grills need a facial hair covering. read more

After a bad meal I gave them a second chance. New cook, perfectly cooked meal. A little slow, but worth the wait. read more

Smashburger - Burgers Near Me - Warwick, Rhode Island

In a strip mall plaza, which has a good amount of parking, but is cramped. Doesn't look like much from the outside. Pretty nice on the inside, looked clean. Was quiet on a Saturday afternoon around 4:30/5pm. Was greeted and waited on immediately, the time it took to get my order was reasonable, and order was correct. Though was pretty heavy on the mayonnaise (see picture)... and i wish I'd known that's all they put on a burger, I would've asked for something else. I guess that's on me, I didn't check or research. But their burgers are good, fresh ingredients, good meat. They should do a house sauce, at least Russian or something. Mayo is kind of a bland topping. Fries were kinda cold, and I literally ate the food in my car, not as if I waited very long. A little pricey, but with current inflation who can even tell anymore. $20 for a double cheeseburger, fries and shake. read more

Smashburger - Bacon Double Cheeseburger w/ way too much Mayo :-/ - Burgers Near Me - Warwick, Rhode Island

This review would have been 2 star if it wasn't for Marissa. This service was a disaster. They were super unorganized. Food was sitting at the window forever. They didn't know who's meal was who's. Fries were cold. Marissa was doing everything possible to help the mess that the cook and register person apparently created. Burger was still good, definitely not great. Even though we got fresh fries, they were just ok. They deserve another chance. read more

Smashburger - a cheeseburger with onions and cheese - Burgers Near Me - Warwick, Rhode Island

Definitely a quick burger joint but definitely a delicious quickie meal. I'd say this place out performs five guys and any other competitor. I stop here when I'm in Warwick and I need a quick bite to eat that'll please my desire for fries and a burger. You never have to wait long, the meals are always served fresh, and the interior is actually quite nice. Know what you're expecting when you go, and you'll be happy. read more

Smashburger - Burgers Near Me - Warwick, Rhode Island

Great staff and Food. Store manger was very helpful and polite, letting me know about the BOGO discount going on. First time inside and i'll definitely be back. read more

Won't return. Staff was nice but food was overpriced. Wanted a salad but only a Cobb Salad was available. Not a basic garden or other kinds. Table was dirty. Was confused by the ordering process of placing an order at the counter fast food style and then A GRATUITY is suggested up to 25% Um nope. This made me uncomfortable. Why would you ask me for a gratuity before the food was made or served? This company needs to be reorganized. read more

The food is great. Service however; no. There is literally one person running both the register and bagging the food causing an unnecessary wait. I saw numerous customers complain in the 25 minutes I waited for a burger and fries. I really love the food and wish the service wasn't so poor. It seems like this place is headed downhill very fast. read more

Online website didn't work. Called in, they were out of ingredients for 2 separate items. Finally ordered my burger and when I received it, it didn't have onion strings. Brussels sprouts super greasy and cold. Terrible experience, will def go somewhere else. read more

Ordered a double truffle mushroom Swiss burger $9.23 And a salted caramel shake 1 size only for $6.59 With taxes was just shy of $17.00 A little pricey since the burger is rather small and the shake was barely equivalent to a medium sized. read more

Good food but expensive.. haven't tried the burgers but I've tried the chicken sandwich , fries and shake and had no complaints. Will be back again soon to try the burgers. read more

As the British would say "smashing good". Or would is be "bloody good show"? Either way I believe the term means "this is damn good". I've seen the burger franchise every now and then. Most recently at IAD (I know you read that review) with a line as long as the terminal itself. So when I saw nobody in line and after not getting a burger at BK (another review I know you read) I couldn't pass up on the opportunity and happy tummy glad I didn't. Passing through the doors I noticed a pickup menu station. Smart idea to pick up a menu and exam it at a table before ordering. That way a jerk doesn't hold up the line. After determining what I wanted, I headed up to the cashier and sure enough held up the line. To me it's embarrassing when the servers or cashiers make a suggestion and then the second guessing comes in. I know I wanted the single bacon burger and she threw in the tots with truffle oil. She had me at truffle oil. I took my seat and about five mins later she delivered my meal. Simple basket but when she found out that I was a first timer she brought me a side order of smash sauce. Ashley told me what was in it but I was in burger nirvana. No not the record title I was enjoying my burger with the sauce!!!! To my surprise, no honey but there was a pinch of sweetness. The burger was simple and good. They use the thick cut bacon and it wasn't greasy and not too crunch where it falls apart after one bite. And those tots were better then the fries I got from Blue Plate (I know you read the review). That truffle oil out of this world. My only regret was not getting a large. Overall five guys errr stars. This burger joint is way better the that other guys. Like the pun, anyway plenty of parking since it's in a strip mall. Plenty of seating with open space. The service is fantastic. Ashley's customer service to everyone is a standout. And of course the food delicious. Now excuse me, I gotta decide what shake to get. Any suggestions? M read more

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Do Not Go! Food is terrible. 1st time visiting and last time. The burgers were heavy seasoned with garlic power. I ordered the strawberry shake but taste like milk with whipped cream no strawberries. Not a hint of strawberry color in a vanilla shake. The Hot Chicken sandwich was still frozen and dipped in this nasty sauce. $44.00 later. I do not recommend PERIOD read more

Tanner is the bomb! He went out of his way to help me with my meal because I had my toddler with me. Food is good and service is next level! read more

Had to see what all the hype was about so we ordered onion strings, tots, smash fries, two different burgers, a chicken sandwich and the Brussels. The tots were crispy but the fries and strings were not. They were all dripping grease though. The burgers and chicken were made well. No lack of enough toppings. The burger stayed together well. However, for the items ordered I was disappointed in the lack of flavor. The Brussels were a bit too salty to eat. This being said, I would definitely eat here again, but it's not on my preferences list. read more

would give 0 stars if i could. don't eat here unless you want to be assaulted by an employee for trying to pick up your food. very disgusting that management supports this and that they refused to check the cameras to see that this women told me to come to where she was to pick up my food and when i did she grabbed my wrist leaving a mark. she should be fired. read more

Can't recommend them anymore. On more than one recent visit to get takeout, they have undercooked my burger (as in very rare pink).

Tenders and tots. Could've made this better in my air fryer. Didn't try the shakes though so maybe those are good.

Smashburger has recreated the classic burger & fries joint. The difference between Smashburger and the other guys is simple: Smashburger has an innovative menu & super fresh ingredients. One word? Delicious! Their Signatures include everything from a BBQ bacon burger to a spicy jalapeño Baja burger to a spinach, cucumber & goat cheese burger to a truffle mushroom burger. You can also get creative by crafting your own burger. First, you select your burger: Fresh certified Angus beef, grilled or crispy chicken, turkey or black bean. Then you choose a warm butter-toasted artisan bun: Classic egg, multi-grain, spicy chipotle or gluten free. Next comes the perfectly melted cheese: Traditional selections as well as bleu cheese, pepper jack and/or goat cheese. Finally, the toppings: Basic toppings as well as crispy cucumbers, fresh avocado, sautéed crimini mushrooms, jalapeños, crunchy haystack onions and/or a savory fried egg. The Smash Sauce-a subtle blend of mayo, mustard, pickles & lemon juice-adds the perfect touch to any burger. What's a burger without a milkshake? Their Haagen-Dazs shakes are thick & creamy. Topped with whipped cream, they are simply delicious. Their kid's menu comes with fries, tots or applesauce & a choice of soda, juice or organic milk Not into burgers? That's cool. Salad bowls are also on the menu. Since you have taken the time to read my review, I'll share a "fun fact" with you. Smashburger has a secret menu. Shhh! Don't tell anyone. read more

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Smashburger feels like it peaked, fizzled out, then reached a sort of plateau that it has sat at ever since. When I first went to Smashburger I was really excited; a smashed burger is a lot different from a regular burger, as the outside caramelizes and blackens to make for a wonderful, rich griddle flavor. And theirs were done expertly. The fries (particularly the Smash Fries with rosemary and olive oil) were excellent too, with a great deal of flavor that still feels unusual for a fast food restaurant, but they work. Over time, their menu has gotten smaller, the less-busy dining room has been slower to clean, the fries have gotten a bit too oily, and the burgers appear smaller and have lost that unique edge. It's almost as if they were made smaller so that I could be upsold for a double, which I never will. My last two visits, none of the tables were clean enough to sit at without wiping down myself. Service has been apathetic at best. The burgers, while passable, lacked seasoning. It's a shame, I hope it gets figured out. read more

They have really good burgers here! Loved all the toppings and fixings that come along with the classic smashburger. They use a egg bun which adds to the flavor. Can't wait to try them out again! read more

Jerry displayed the epitome of customer service. He personally greeted us, introduced himself, and checked in to make sure everything was tasted good (which it did). I was not expecting that level of customer service from a burger restaurant but was pleasantly surprised. I would highly recommend coming here! read more

Smashburger - a hand holding a half eaten sandwich - Burgers Near Me - Warwick, Rhode Island

Just picked up my chicken shack sandwich AWFUL!!! Sauce was more on the outside bun. The chicken was tender that only covered center of the bun. I took pictures for a better visual. They also forgot the fries and had to go back I for them. No apology. Very rude. This place probably won't make it. There are much better place to go in this area. read more

Smashburger - a half eaten sandwich on a paper plate - Burgers Near Me - Warwick, Rhode Island

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My favorite burger joint. My kids love their burgers too. Always cooked to perfection. The fries are great too. Online order is always fast and accurate the staff is great! read more

food, delicious. service, horrible. got my drink. no straws at the station. they were behind a paper bag behind the counter. (paper bag was trash left out) my food came out and placed on the counter. no one got it for me. I walked up went behind the barrier they have and got it myself. I probably could have robbed the place without being noticed. it's also dead in here. so there is no excuse. my opinion. fire everyone but the chef. start over. they're hurting your business. I'm actually in here as I type this. so as a manager. go look up your workers and counsel them. unless you don't care yourself as a manager. then don't. either way. I love the food. read more

Satisfies the kids Thin on value Feels like a compromise I feel like the market positioning people said "Smashburger - let's make it Red Robin, but faster, and try to beat Five Guys on real estate, but skimp on making anything stand out. Sound good? OK, let's get to work." And if so, more power to them - there's always gonna be room for one more burger joint in America. That said, I've been twice, and it's averaged $58 to feed a family of four with a few treats (4 milkshakes + four burgers with sides + one additional side to share). That tempts me to lower my expectations a little (and lower my cash outlay a LOT) and just hit normal fast food joints. Extra golf clap for the variety of patty options, however. The people are friendly, the seating area is pretty accommodating, service is middle-of-the-road prompt, and the value feels not-awesome. But if you happen to park near one and the fragrance emanating from within tempts you in...I wouldn't blame you for picking one of their offerings and giving it the old chew test. A-OK. read more

Place is nice inside, next to Trader Joe's. Cheeseburger tasted great with all the fixings. No one in the place, yet our fries were cold. Ugh. A place like this, should always have super hot fries when eating in. read more

For a fast food style spot we thought the food was decent. Both my husband and I were easily able to make simple changes to the "classic" burger. The large fries are big enough to share. The burgers were tasty. If in the area again shopping at Trader Joe's we might stop in. read more

Went in tonight, sign on door to wear mask. Person taking order didn't have a mask on. Took our order. Waited 17 min got our two burgers and sweet potato fries. Got it to go. Got home to find my double bacon burger, pickles, and no tomatoes, didn't have bacon on it. The burger had hard pieces in the pattie, the best part of the meal was the sweet potato fries. Really don't think I will be going back there. read more

My son loves Smashburger, besides the terrific burgers. They also have awesome shakes and great tater tot's.

I've been going Trader Joe's for a while now and never really took note of the food options in the plaza until I was with a friend who raved about them. So today I made sure to stop for dinner before grocery shopping. The menu is overwhelming with the options, but simple to navigate and understand. They have menu staples of burgers, or you can make your own. Chicken is offered as well. You can order sides, milkshakes or beer and wine. The latter really makes this place stand out from the competition. I opted for the basic smashburger, beef, American cheese, lettuce, tomato, pickle, onion, smash sauce and ketchup. And I ordered a side of fried pickles with ranch dip. The wait was pretty short, a few minutes. It left me enough time to use the bathroom and sit. Staff was friendly, and even brought me my order to my table so I could take it to go. As I walked to my car I regretted not ordering fries and wish I hadn't ordered the fried pickles. I usually am disappointed and get sick of the fried pickles quickly. When it came time to eat, I was pleased at how neatly my to go bag was prepared. My burger was neatly put together in a clear plastic container. The quality is distinguishable. The fried pickles were also of quality, and not super greasy. While I didn't finish, I ate least ate more than I would have at other places. I'd recommend sharing these with a pal! My order came to $9 and change. Pretty good value for a great quality product. I'll be back again, looking forward to taking my husband and trying other things on the menu! read more

For a fast food restaurant it is very very good. Good shakes and good food plus vegetarian options, much better and more affordable than Five Guys in my opinion. Fries are amazing and staff was nice and friendly. Food came out quick. Can't wait to come back :) read more

This is a chain that is like "Five Guys" meets a Hipster, and you get this love child with a couple of the downsides of both. Five Guys downside is it doesn't have much in the way for Hipsters, meaning chicken burgers or black bean burgers and fancy ingredients like truffle salt. You get that here on your choice of meat or "faux-meat". Hipsters typically like everything fancy but can't do anything themselves. They dress like a lumberjack but don't know how to set up a tent. You get that mentality when it comes to making a juicy burger. So you get fancy but lack structure... Wife and I went in and we both got the Jalapeño burgers. The regular is a 5 oz patty, large is 6 oz, you can double the regular or large burgers and I decided to do double large with a fried egg on top. We ordered the fried pickles and Smash fries (rosemary and olive oil). Fries were shoestring style and pretty good. Not too crispy, not too oily. All in all a decent fry, but no where near as good as those at Five Guys or In & Out. The fried pickles were equivalent to a burning dumpster fire in disappointment. The breading wasn't that great, the texture was lost on the pickle, and honestly the worst fried pickles I have had anywhere. The burgers were really greasy on the outside and dry on the inside. I really have no clue how you do that. Leave it to the Hipster concept to come up short on making a decent burger. Maybe if I ordered a chicken burger of faux-meat burger, it would have been cooked right and been juicy in the middle. The only saving grace was that the avocado and Jalapeño were awesome on it and did a good job masking the dryness of the burger. All in all, if you are a person who can't eat beef, go here, at least you can pretend to eat it. If you eat beef, go to the other places that do burgers for the same price or less. In all honesty, other than the giant salads here and faux-meat burgers, I really see no advantage to coming here over going to Five Guys, Red Robin, In & Out, Steak Shake, or any of the 100 other super specialty burger joints who cater to meat eaters... I'll probably be back if I'm with someone who wants a salad when I want to eat cow... read more

Smashburger - Double big spicy jalapeño burger with fried pickles - Burgers Near Me - Warwick, Rhode Island

Decided to try SmashBurger on the way to a basketball tournament because my daughter was looking for a burger and I wanted to try it. We got a hamburger, a cheeseburger, regular fries, smash fries (I'm garlic, rosemary and olive oil) and shakes (vanilla and chocolate). There was a line, but it moved fast and there was plenty of seating. Staff was very friendly, patient and helpful. The burgers are small, you'll probably be somewhat surprised by just how small they are, but just the right size for lunch, and at $5, you can always get two. They are tasty, well cooked on a nice roll. It's a good burger. The fries are thin cut, crispy and seasoned. The regular fries are mostly tasteless. The smash fries are much more interesting and worthwhile. The shakes are good. Made with Haagen Dasz ice cream and come in and old fashioned soda shop glass with a straw and the extra (enough for another glass) in a metal mixing cup. Old school. Overall, a nice place for a burger, fries and a shake if you're in a hurry, want something decent and don't want to break the bank. read more