Not sure if it's just me, but the burgers seem a bit smaller than they used to be. Still really good though, just not as filling as before. They've been pushing a lot of coupons and online promos lately, so if you haven't tried them yet, now's probably the best time to go while the deals are out there. [[HIGHLIGHT]]The location itself is a good size, clean, and can handle bigger groups without feeling crowded.[[ENDHIGHLIGHT]] Customer service stood out, the manager who took our order was friendly, patient, and didn't rush us while we decided. I usually go with the BBQ Bacon Smashburger, and it's always a solid choice. Pair it with the smash fries and aioli sauce and you're set. It's still a go-to for us whenever we're in the mood for a burger. read more

The reason I came to Smashburger at Sugar Land Town Square was because I parked here and walked across the street to meet a friend at City Hall. I didn't want to take advantage of the opportunity. So, I came in to be a customer. I have been to the other Smashburger in Houston Galleria area. I couldn't relate this one with other one. [[HIGHLIGHT]]The order counter at this Sugar Land location is so small.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]As I walked in from the side door, it looked like a main entrance from outside, I see the tiny counter right the way.[[ENDHIGHLIGHT]] But where was the cashier or was this a self service kiosk? It must be too early in the morning. Cashier was taking a break, I think. I ordered my usual Double Classic Smash No Cheese and a regular fries. They cost $12.68 and I had a very high expectation for this price. It took a little longer than other restaurant did. I can assume they are shorthanded. The burger was not juicy like the other Smashburger. Fries were colder than I liked. That's very unfortunate. I'll park somewhere else next time when I come to the Town Square. read more

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I love Smashburger and their burgers were always great. However, this is not the case for here. I ordered crispy Brussel sprouts, which weren't crispy but very oily. The French fries were soft, and my Truffle mushroom burger was put together haphazardly. The patty was over seasoned too. The only saving grace was the chocolate milkshake, which as usual, was delicious. [[HIGHLIGHT]]Staff were friendly, and there were plenty of seats.[[ENDHIGHLIGHT]] There is plenty of free parking. read more

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My experience at this location was pretty good. The cashier was helpful with answering my questions as they have new items on the menu. One was being able to add cheese sauce to the fries. So I ordered the Double Classic Smash burger with their sweet potato waffle fries and added the cheese sauce on top (don't judge). I was happy to redeem a $5 off coupon from my app. I got a sweet tea and sat in one of their booths to wait on my phone. [[HIGHLIGHT]]This location has a pretty big dining area.[[ENDHIGHLIGHT]] There wasn't a long wait for my food. Everything tasted good to me. read more

Smashburger - Burgers Near Me - Sugar Land, Texas

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Burgers and chicken sandwiches, plus all the usual sides make them all good meals. Services are always great and parking is ample in the shared lots. read more

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The burgers are so tasty but it is on the expensive side and the burgers are small. Service is good and [[HIGHLIGHT]]the black and green colors are nice.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Has outside and inside seating which is a plus.[[ENDHIGHLIGHT]] read more

Smashburger is a solid choice when you're in the mood for a good, reliable burger. The smash-style patties are cooked well, with crispy edges and juicy centers that bring a lot of flavor. The burgers are customizable, which makes it easy to get exactly what you're craving. The fries are tasty and pair well with the burgers, especially when they're fresh and hot. While the food is consistently good, it doesn't always stand out as exceptional compared to some local spots, and wait times can vary during busy hours. Overall, Smashburger delivers quality burgers and sides, making it a dependable spot that's worth visiting when you want something familiar and satisfying. read more

The burgers were good but the girl could not get off her phone. Did not speak up. Customer was not important enough to get off the phone for. Probably will not going back to that particular one. read more

Classic burger + delicious tots = an excellent dinner. Having tried multiple burgers here, it is hard to be the classic. The bun is buttered and fluffy soft, the patty is juicy with a slight crisp on the edge, the veggies are fresh and crisp, and the sauce is slathered on just right. There's nothing fancy or innovative about this burger, it is just done right. Hard to beat a classic. The smash tots on the other hand are a classic that has been elevated. Tossed in seasoning and olive oil, they are crunchy yet soft with fantastic flavor. As a ketchup lover, I admit that I sometimes skip dipping because the tota themselves are amazing on their own. read more

Smashburger - Classic CLASSIC SMASH BURGER - Burgers Near Me - Sugar Land, Texas

I love their fires and only thing I want. i got regular instead of the smash. no apologies or whatsoever. never coming back. !!! read more

Smashburger - Burgers Near Me - Sugar Land, Texas

Smashburger is one of my favorite places to get a burger. For a fast food restaurant, the quality and taste is better than some regular dine-in restaurants. Their smashburger patties are juicy and uses good quality beef. Their smash fries are made fresh and crispy. Other restaurants consider themselves smashburger restaurants but they're overpriced for what you get. read more

Smashburger - Smash fries and truffle mushroom burger. Fries were cirspy and patties were juicy. - Burgers Near Me - Sugar Land, Texas

James is the goat. Food was so fresh just like James hair cut! They are so nice and have good price points. [[HIGHLIGHT]]Very clean and very .[[ENDHIGHLIGHT]] Also very fast service!!!! read more

I would give them 5 stars if it didn't consistently take them over 30 minutes to make a burger. Their food is excellent.

We had 2 cheeseburgers and tater tots delivered. It was all cold when it came. My burger was not made like we ordered it. Waaaaay too much salt. I ate one bite and was had to spit it out. The tots had rosemary type seasoning, which ruined them. It was a waste of money, and because I had not eaten all day, I am terribly disappointed and hungry. We usually eat at one in Katy,TX which is always good. We are displaced while our home is having work done so we ordered from the closest one. It was awful. read more

Cashiers seem to care less about what I asked for. I wanted to order the sin city burger which is basically double patty bacon fried onions topped with a fried egg. She looked at me as if I was from another planet and so I don't know what you're talking about. Ok.. i ordered a single burger with grilled jalapeño and bacon. Asked if I can have. Fried egg still looked like I'm an alien. Burger was lukewarm fries piping hot. [[HIGHLIGHT]]Dining room sparsely occupied with some tables not looking clean.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It's not the same place I once enjoyed.[[ENDHIGHLIGHT]] Everyone in town has a smash burger. I'll look elsewhere read more

I'm surprised to see so many low ratings. I wanted to go to La Madeleines after church, but the line was out the door, so I walked over and got a single burger and sweet potato fries. It's basically self serve. The guy took the order, I helped myself to a drink, had a seat, and another guy brought my order after a relatively short wait. What else would one expect? The food was hot, the tomatoes were nicer than most places, and the sweet potato fries were crispy. Like a lot of the not so fast food places, it's more expensive, but not out of line in comparison. My meal was satisfying, and while I wouldn't make a special trip to come here (I don't live in the immediate area), I'd eat here again if I was in the vicinity. read more

Smashburger - Single Smashburger and SWEET POTATO FRIES - Burgers Near Me - Sugar Land, Texas

This is THE most disrespectful manager on duty tonight. My husband ordered DoorDash for me and I literally cannot have gluten and they sent a burger with a classic bun instead of the gluten-free bun. When I tried to call to let them know I had to call multiple times because they kept picking up the phone and hanging up and then letting it go to their voicemail. FINALLY someone answered. I told the person that answered about the mistake and all he said (with an attitude) was "O-Kay..." and was silent. I had to actually say, "And what are you going to do about it?" He said (once again with an attitude), "We'll remake your burger if you bring it over here but that's all we can do." Okay, fine. I told him my husband is a big guy (so that they would recognize when he came in) and was going to describe him further and that's when he said well they will remake the burger "if you come in respectfully." And I told him well you're the one being disrespectful at this point (his attitude, kept being dismissive, no apology and then saying he'd only remake the order "if we come in respectful" so I said you are the only one being disrespectful right now and he said how am I being disrespectful and I told him you're being extremely aggressive and rude with me over the phone. I told him if I recorded the conversation and played it for your corporate office they wouldn't be happy with you at all. He basically did not need to be starting an argument with a customer ESPECIALLY WHEN IT WAS THEIR MISTAKE and I didn't come at him disrespectfully, just explained the error and he said, "If I don't want to serve you I don't have to." I asked to speak to the manager and he said, "I AM the manager!!" Ummmmm apparently Smashburger needs to train people on how to be respectful and in customer service not to mention how to READ since my order said gluten-free bun. If I had Celiac's that could be a deadly mistake. This location has the crummiest and rudest people working here so if you want a good dose of pure JERK, do visit this location. If not, I'd say go to another one or to a whole different burger place entirely. This one is atrocious. read more

I have never felt so disrespected by a food establishment. My family arrived at about 8:20pm and was told they were only taking to-go orders. I asked what that meant and the cashier told me that they were just putting the food in a bag. I asked if we could still sit down and he said yes so we proceeded with our order. We waited about 15 min for our food to not receive a bun less burger. Another customer pulled out and checked their bag and it was mine. It was a patty thrown in a styrofoam box. Mind you this meal cost me $15. They threw wilted lettuce in the box and handed it to us bc that also was missing. Right after my husband and I complained between ourselves about the cost vs what I got (upside down patty) we were mumbled by who I am assuming was the manager for the night " you got a to go order?" I asked him to repeat himself out loud because he mumbled and then rudely told us"you got a to go order so that means you take your order to go!" At this point I am upset because I was forced to do a "To-go order" and was told the difference was the bag. [[HIGHLIGHT]]We live 20 min away with 2 kids and would not have ordered had I known I couldn't sit down.[[ENDHIGHLIGHT]] Basically I took it as though this team was lazy to clean up before closing at 9:30/10pm. [[HIGHLIGHT]]We were told again that the dining area was closed and our only option was to go or sit outside.[[ENDHIGHLIGHT]] We will never come to this place and the work ethic this place has hired is truly ridiculous. My $15 burger attached...unreal! read more

Smashburger - Upside down patty with cheese and tomatoes on the other side - Burgers Near Me - Sugar Land, Texas

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Used to come here quite often but has been awhile, how things have changed. [[HIGHLIGHT]]They best was to describe the overall restaurant was "dirty". Several tables had not been bused for and the bathroom was a mess as well.[[ENDHIGHLIGHT]] Ordered the jalapeno burger and scotch tots , my wife the classic cheese burger and fries. Counter person was very friendly and polite. [[HIGHLIGHT]]Sat down at one of the not as dirty tables and waited for our order.[[ENDHIGHLIGHT]] My wife's fries promptly arrived, I mentioned to the "runner" that we had additional items to receive her response was "I know". Few minutes later my burger arrived, about five minutes later my tots. I asked again as to my wife's burger and was told it's coming. We then noticed that the customer that was behind us proceeded to get their food. Finally after almost 20 minutes after my wife's order was placed her burger arrived, all the food tasted good and all did come out hot, but in waves. [[HIGHLIGHT]]After her food showed up the runner began to busy the various dirty tables.[[ENDHIGHLIGHT]] read more

Workers were impersonal and rude. No smiles. Apathetic. Sluggish. Lackadaisical. Yikes. I already had an interesting exchange with the young man at the register because he was confused about promotions and the app. I tried as much as possible to be patient, keep an upright demeanor, and be kind, but I was growing weary. (Also, before then, he stood there looking coerced to work there, and i watched his he interacted with the lady before me. He was cold, insipid, and off-putting.) I ordered a drink, a burger and fries. I paid, he put the cup audibly on thy counter and I went to create my makeshift Arnold Palmer a little taken aback. He turned and started typing on his cell phone. This was around 4:30 in the afternoon, and I hadn't eaten, so I didn't want to drink too much of it because I can't have sweet things on an empty stomach. It makes me nauseous. After NOT telling me there was a wait on fries. I'm just standing there clueless. A few minutes go by, and I inquire about the fries to complete my order. A female snapped at me, insisting that they're cooking. Ok... why wasn't I told that 5 min ago? So, I intentionally replied with a smile and a polite "ok." Mind you... my burger had been out this ENTIRE time getting colder and colder... watching me in the background, pleading with me silently to save it. I'm still waiting and just decided to play around on my phone. Finally, it comes out a few minutes later, and the female gets the bag, plops it in front of me without saying a word, and walks away. I was completely appalled because I never fussed about the service I received at the register, nor my wait time. I never once frowned at them and never raised my voice even once. There were two customers at the time aside from me in the dining. There were about 5 men in the kitchen. Plus the female, plus a manager, AND the young man who took my order. I had an order of fries, that took nearly 12 minutes to make, while my once hot burger became an icicle on the counter. How is ANY of this my fault? I slightly shook my head and took my bag, and sat down. The tables had a sheen of old, mucky, and grimy water it was supposedly cleansed with, and it was sticky. There was aged, hard food on the ketchup packages INSIDE my bag and ATOP my fries. What joy. I paid for smash fries and received regular. I was SOOOO over the entire thing by then. Didn't complain or anything. Just left...and will not be returning. Tip: Get personable workers and management. Hire employees with emotional intelligence and empathy. I have been here two other times within the last 30 days with similar experiences. AND different people. I let it slide the first time because we all have our days. No problem. The second time... I held off on writing a review but a THIRD time in LESS than a month? No, something needs to change. Drastically. read more

Usually a half decent place to stop for a quick meal. [[HIGHLIGHT]]Tonight the restaurant smelled like a nail salon the instant we opened the door.[[ENDHIGHLIGHT]] The family waited outside while I placed the order. [[HIGHLIGHT]]When I questioned the smell I was told the floor was being worked on. Workers and customers were forced to endure that terrible smell.[[ENDHIGHLIGHT]] I can't imagine the headache those people had. Now to the cleanliness of the restaurant. [[HIGHLIGHT]]The outside tables were dirty, wobbly and umbrella broken.[[ENDHIGHLIGHT]] The food came out in a timely manner, considering that 1 burger was not rung up when I placed the order. The two bottle cokes were room temperature, since they had just been placed in the cooler. Another burger came out uncooked. Tonight was definitely not a good night for this location. read more

Understaffed and food was COLD! Black bean patty was soggy like it was microwaved and the onion straws weren't even warm. Like chill to the touch. I will not be patronizing this location again. Absolutely ridiculous. You can see in the pic below the cheese wasn't even melted. read more

Smashburger - Burgers Near Me - Sugar Land, Texas

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Their New drink flavor dispensers were only about one fourth full and the Unsweetened tea was at the bottom! Not enough to fill my cup! read more

Smashburger - New drink dispensers were very low and not even enough Unsweetened tea to fill my cup! - Burgers Near Me - Sugar Land, Texas

It seems that today the wat time was way longer than normal. I'm not sure where management was today but alot of us were waiting 30 minutures or more for are orders or did not get them at all! A friend of mine ordered fries, asked for her money back and the kid rudely said "didn't you JUST order them?!" The service could have been better all around. There was a nice girl with shirt hair coming out bussing for a while but other than that I think instead of hiring new people all on the same day, the manager should have had a plan first. This plan...definitely didn't work out ya think ? Also why was he cleaning tables with his feet on the seat and then using the same hands to make my milkshake? I was appalled. Like I used to work in the food service but I thought people were trained before they went on the floor. This is sad and I feel sorry for them to be honest. read more

First time to one of these restaurants, burger was decent, not memorable...what bother me the most is you order a side of tater tots for $3.19 and they give you about a pathetic amount, spent $27. Go to Burger King I guess ‍ read more

Smashburger - Stingy with the sides - Burgers Near Me - Sugar Land, Texas

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Great juicy burgers, chicken tenders, brussel sprouts and fries , fast and friendly service. I'm not a burger person but I did enjoy my burger both times and I love their crispy brussel sprouts. I've had their cowboy burger and their spicy burger. Their burgers are small but tasty. You can custom a burger too. You order at the counter then they bring the food to your table. read more

Smashburger - This crispy brussel sprouts is so good - Burgers Near Me - Sugar Land, Texas

Smash burger was good but there were a little bit too much onions. Service wasn't the best as the workers were not very social. Environment is lively but tables were slightly dirty. Okay experience. read more

First time trying smash burgers no bad comments food was amazing service was good over all enjoyed my meal will definitely be back.

First time visiting a Smashburger in Texas. I kept driving by and wanted to try it and compare to the ones that I previous tried. The restaurant was clean. The staff were exceptionally friendly and patient. They were also very helpful as I tried to carry our order and drinks out. We ordered a bacon burger, chicken fingers, and Truffle Mushroom Swiss burger. I also tried the smash fries. They were very tasty. I like their regular fries better. But overall no complaints. Definitely will be back to try the other items. read more

Smashburger - Bacon burger and smash fries. The pic doesn't do the double burger justice. I was too hungry to take a better pic! - Burgers Near Me - Sugar Land, Texas

Amazing burger. The meat was flavorful and the bun was soft and pillowy. The smash fries had a wonderful rosemary flavor and just enough salt. I have a smash burger single. Since I went on a Wednesday my kid ate free; he had a cheeseburger and drink. This was no skimpy kids meal...it was ample for a preteen. We had to go back cause once my daughter tasted my burger she decided she wanted to eat there also. We went back and ordered a burger for my hubby and she got the chicken strips. We ordered the cookie for desert and it was just sweet enough. We were all pleased and won't hesitate to go back. If you haven't tried them you should; it's a definite SMASH read more

The on-line coupone ordering process was difficult to manage. The ad (mix and match) was misleading. You had to read the fine print to see that it only applied to the single classic smashburger. The app would not take the coupon the first day it came out. Thought the burgers were good, the onion rings were quite "soggy." read more

I recently tried the truffle mushroom swiss with black bean and fried egg, and it was ok. It wasn't my favorite, but I did like it. I think I would've enjoyed it more if the black bean had more taste, but the truffle mayo and mushrooms kind of balance the taste. However, I wouldn't mind getting it again on days I want to not eat chicken. I would recommend for vegetarians to give it a try. read more

Yay! My 2-year-old picky eater is a fan, who love love loves the truffle fries and onion haystack; she knows what's good mang! The husband and I love the Brussels sprouts; for $3-ish per order, why wasting time to make your own at home! Lol. Burgers sure do live up to my expectations and the Oreo shake is Hubby's fave. BOGO/ $10 off coupon is the bomb! read more

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The burger wasn't that hot and they charge almost 4.00 for a half empty box of garlic tatar tots. read more

Smashburger - Smash tots came almost empty and they charge $3.96 - Burgers Near Me - Sugar Land, Texas

The restaurant was clean, with a commercial kitchen feel. The interesting smash sauce (mustard, mayo, relish and lime? or lemon juice) I had them leave OFF the burger; that combination of condiments did NOT sound appealing. We were first timers and definitely read the menu WRONG. YOU HAVE to tell them leave off the ketchup, too. I ended up pulling all the veggies off the burger due to the ketchup. Tried the plain regular fries; they were thin and crispy. Ordered the haystack onions. They WERE NOT as pictured...anywhere. They were limp and very greasy; the batter was scarce. I sent the first order back. The server brought out a new batch that honestly looked as bad or worse than the first. I was very disappointed. I like a good onion ring of all cuts and this; well, I took the tray back to the counter and left it. The manager? Came out and asked if he could remake, offered something different, etc. I just wanted to hand it back to them and leave it at that. Paying a little higher end for basically fast food isn't a problem. But, I do LIKE to get something edible. Due to the menu model of this chain, we won't be repeat visitors. I'm attaching a picture of the haystacks...I used quite a few napkins to try to sop up the grease. If this is your idea of a burger place; you'll love it. Us; no. I wish this place good luck. I don't need someone to reach out to "try to make it right"; we won't be back. read more

Smashburger - Greasy HAYSTACK ONIONS - Burgers Near Me - Sugar Land, Texas

Employees need customer service training. I understand that this is not Chic Fil A but when someone says thank you several times and you don't respond, it's rude. This is the 2nd time that I've visited this location and the 2nd time that I've said thank you after order and then when I received my food and no response from 2 different employees. My son is the reason this location has gotten my money twice but it will not be a third time. Also a milkshake is not meant to be a liquid consistency. read more

This is the second location I have been to in a couple of months where they have discarded their tea more than an hour prior to closing - not sure why. In both cases, I had the charge for a drink refunded since I do not drink soft drinks and there are no other options for a paid drink. Upon receiving my refund for my drink at the Sugarland location, I asked for a cup for water but was refused since I had the drink charge refunded. This is unacceptable as their water is free; not to mention why would/should a paying customer be denied water during record heat??? (I was actually told they didn't have to give me anything when I asked for a clear cup for water.) Additionally when I placed my order at 45 minutes prior to closing I was told they were only accepting To Go orders as they had closed their dining room even though there were 3 occupied tables. What the heck????? Why not just close completely??? I did ask to speak with the manager but was told there wasn't one there as he/she had already left. There should be an option for zero or negative stars on here. Never again!!! read more

In my opinion, the burgers are a bit too greasy. Service was eh. I don't think I'll ever return.

Had the SmashFish sandwich and it was as good, if not better, as last year's offering. This has to be the best, or at the very least 2nd best fish sandwich out there. Perfect crispy flaky fish with perfect amount of sauce on the classic Smashburger bun which certainly contributes to this rating. Wish it was offered more than once a year (Only during Lent), but understand the logistics and low demand throughout the year. Besides the excellent sandwich, had the venerable always great smash tots. Weather was nice, so we sat outside as the sun got low on the horizon. Consequently, it went from a great meal to a memorable event. read more

I really think this place is on ration control. I ordered two orders of tater tots and came to two separate metal plates that had 10 or 11 tater tots each I mean wow....... Paid $15 dollars for a burger and 2 orders of tater tots Wow this place must be hard at paying the bills so they have to ration the food. I'm not expecting a 2 pound tray of tater tots, but I mean sonic gives better portions and they are a lesser quality food establishment. Smash burger wow what a joke of a place.... Lol read more