food is great thanks to jessica. food could've been assembled better but the service is what counts and couldn't ask for anything better

Canes seasoned cousin!! Zaxbys definitely comes with the flavor, however sometimes someone is a little heavy handed and it's too much so check before you pull off. Inside is clean but I typically get to go. The chicken seemed smaller but with all the lab grown meat around that might just mean we can trust it lol. They do have more options like flavors,wings, fried pickles and more so it's a good option if you have ppl with preferences. The sprite is definitely turned up on carbonation you get that good zing read more

Zaxbys - Fast Food Near Me - Sugar Land, Texas

Not busy at all. First the order had to be asked for after 25 mins. The chicken fingers and fries had been ready for 15 mins, and sitting on counter, room temp at best. The cheese bites came out hot after another 10 min wait. Freestyle drink machine had only Two drinks available. One of our group went to the Men's restroom to find it very smelly, disgusting and wreaked of urine all over the floor. Worse than a rural gas station! I have been here several times over the years but no more. read more

I have always loved Zaxbys toast and fries. The service is also decent. The new lemon pepper chicken is pretty good. I like to hit them once a week but there are very few locations in Houston. read more

We wanted to try this restaurant because it was highly recommended, but after two visits, we won't be returning. Our first visit was underwhelming. The food was mediocre at best, and although the restaurant appeared clean, it was nearly empty and uncomfortably hot inside. We decided to give it a second chance, hoping our first experience was just an off day. Unfortunately, things were much worse. The cashier was visibly sweating and seemed confused while taking our order. When our food arrived, the coleslaw had a sour taste and unpleasant odor, making us question whether it was still fresh. We brought it to the cashier's attention, and while he said he would let the kitchen know, there was no apology and no effort to replace it or make the situation right. After waiting quite a while, I went back to check on it. The cashier had apparently forgotten about the issue and casually said they were making more. He then offered me a cookie as compensation. When he opened the cookie container, I could clearly see gnats or flies inside with the cookies. At that point, any confidence I had in the restaurant's food handling and cleanliness was gone. Between the spoiled-tasting coleslaw, insects in the cookie display, poor customer service, and the uncomfortable conditions inside the restaurant, this was an extremely disappointing experience. There are too many other places to spend our money. I cannot recommend this restaurant and will not be returning. read more

Ordered 2 of the kickin chicken sandwich, both were dry, bread were very moist, the chicken did not look like exactly in the picture. Only thing that were better was the loaded fries. The service was okay, a little slow but wasn't too busy. They didn't have much drink options. read more

Order food in the drive thru at 2:45, almost 20 mins later no food, daughter goes in at 3:05 and THEN they tell us they didn't have wings ready and it takes 15 minutes!! That's something you tell people up front you don't know if they have time to wait or even want to wait!!! Do better communicating!!! read more

Horrible person with orange hair would not take my order. Was late to my graduation party because of her. Took 30 minutes to even put in my to go order read more

I live in the galleria area, so coming to sugar land for some crinkle cut fries is crazy. But I did. They were delicious and hot. My 10 piece traditional on the other hand were cold. Hard. Dry. With minimal sauce. No effort was made in costing them with sauce either. Money wasted. Won't be returning read more

Zaxbys - No line. Idk why my food was so bad like they were busy - Fast Food Near Me - Sugar Land, Texas

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Service is mediocre. Ambience and seating area feels dirty. The table was dirty and the cashier handed me a dirty rag to do his job. The MR. Beast collectors box is a scam. The chicken fingers are OK. The Texas toast sucks, too salty and it's made with regular thickness bread. This place is more hype than anything. Go to Canes for a much better experience and food. read more

Zaxbys - Seating area - Fast Food Near Me - Sugar Land, Texas

Went to the 1960 location and it was ok. Came to this location to redeem a free big zax meal. I asked for crispy fries and as you can see neither meal is crispy fries. I never feel comfortable sending my food back so I just ate it. Next time I want no seasoning on my fries and hopefully they are fried crispy. Also, the ice is better at the 1960 location. Its so soft. Not chik-fil-a soft but nice and soft. LaDarius took our order and was very pleasant and welcoming so I appreciated that. read more

Zaxbys - Big zax meal - Fast Food Near Me - Sugar Land, Texas

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I visit this place because it is a convenient location for me, but it's getting worse every time I go, this time I ordered a Big Zax Snack meal and I can't even express how disappointed I am, it had super small portions and the toast is missing. If this is the big meal, how big is the small one? I'm not coming back and I don't recommend this location. read more

Just got some late dinner and it was all hot and fresh! Simply exceeding the expectation. 5 stars to you tn‍ zhanks for ztaying open til 3 now zaxbys read more

As soon as you walk in the smell of peanut oil hits your nostrils smells like a rat died in the fryer. food is mediocre at best. Service is good. read more

Fried pickles on the go, anyone? This was my first time visiting Zaxby's and I can't believe I haven't visited it until now. I definitely agree with others that the wait is longer than usual fast food chains, but the food is good. From the About page of their business on Yelp, it seems that they aren't operating like fast food chains and their food is on a made-to-order basis. This could be why the wait times are pretty long, but it's a sacrifice of either wait time or quality. It definitely gave me the impression of fast food with the drive thru window though. We decided to try their fried pickles, which came with a side of ranch. The breading was really crispy and flavorful, but we felt the pickles inside didn't match that crispy energy. It was still a yummy side to try! We also had their Zaxby's Signature Sandwich, which comes with a crispy breaded chicken dressed in Zax sauce and pickles in a buttery, toasted bun. This was really good and we loved the seasoning and the crispiness. Definitely one of our top chicken sandwiches. Their crinkle fries weren't overly salty, which is a big factor when I rate my fries LOL. The inside was a bit softer than usual, but the exterior was very crispy and yummy. Overall, I'd come back to try more of their juicy and flavorful chicken but I'd anticipate some time before getting my food (Note to self: don't come hangry) read more

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I don't go out of my way to leave negative reviews. We just waited almost a full 25 minutes in the drive thru only to be refunded our money. The girl in the drive thru was nice but my lord, the manager didn't even apologize. He was the one in the back apparently not making our food. Handed us our money and closed the window. That was some of the worst customer service I have ever seen in my entire life. It wasn't busy at all. This wasn't Canes where there's multiple people inside. The inside was closed and we were the first car in the drive thru. If you're the owner and you're reading this, whoever was running this location on Saturday, February 8 at 10 pm should be fired. That was just atrocious I'll never be back and nobody else should ever come to this garbage location again read more

How can anyone begin to choose where you get your fried chicken from when there are SO many places to choose from?! Well, convenience in this case. Before making a trip to Costco, my stomach told me I really needed to eat or my Costco trip was about to be very expensive from me wanting to buy everything. You know what they say about not going grocery shopping while hungry... So the husband and I stopped by Zaxby's right across from Costco to grab a snack. I was excited because I had never tried Zaxby's before and who can resist chicken tenders?! So we went through the drive through and ordered a 5 piece chicken tender entree, which cost around $6. The price seemed pretty reasonable and each tender was a fair size so no complaints there. When it came to the taste however, I was slightly disappointed. While crispy and juicy, the tenders unfortunately lacked flavor. I think a little more salt or seasoning would have gone a long way! (Though I feel like Cane's lacks flavor too so maybe it's just me?) Though I'm glad I've tried it, I would probably stick to other fried chicken places from now on. read more

Zaxbys - 5 piece chicken tenders for $6 - Fast Food Near Me - Sugar Land, Texas

I wasnt too impressed with my salad (too many fried onions) but my son liked his chicken finger meal. The peach tea was very sweet. I'm sure my son will return but I probably wont order anything next time. I dont expect much from salads, especially because I have to exclude almost everything on it. read more

i loved the food especially the zax sauce, the coleslaw was gross, it smelled like paint and tasted awful, i gagged for 5 minutes. If there was a zaxbys in Baytown it would send Raising Canes out of business. 100% recommend!!! read more

This place is so good their "box combo" is very similar to canes. I love that when you first make an account and download the app you get a free meal which comes with alot you get texas toast, fries, tenders and a soft drink. They have their own unique sauce as well that's very good. The service was amazingg the man that was taking our order was very enthusiastic and so nice! read more

Zaxbys - Chicken Fingerz - Fast Food Near Me - Sugar Land, Texas

Had six chicken finger and an order of crinkle fries. Food was hot and tasty and would have gotten five 's except there's far too much salt and blood pressure be dammed I really like my salt. But, the chicken and fries were difficult to eat. The salty-ness was mitigated by the excellent Zax Sauce... almost. Service: we had a miscommunication re the sauces. I wanted to try the Zaxby's Sauce and honey mustard. My order had two Zax sauce tubs. Aside from that service was fast and pleasant. Ambiance: did the drive-through. Completely uneventful. Would I return? Yes, at least to sample a reduced salt serving. read more

I have to say, generally speaking, this place is always good. I never really have much to complain about. But today I order our standard family pack (the strips) and ask for the teriyaki sauce. Now, this is one of their special sauces that don't come in prepackaged containers like Zac or Ranch dip. This comes in little clear plastic sauce containers with lids and they manually fill them on request. I submit for this restaurant management's consideration the attached photo. This is not a one-off happening...this has consistently been what I have received for the past three visits. Please instruct your crew to "fill" the sauce containers. I've got a family of five that straight up LOVES this sauce....but with the paltry amounts you are dishing out, we don't have enough sauce to even satisfy the children through their meals. Release the SAUCE please!!!! read more

Zaxbys - Teriyaki sauce.....barely filled. Third time this has happened in a row. - Fast Food Near Me - Sugar Land, Texas

Fast service and the flavored wings are very good. However the breaded chicken fingers are a bit on the salty side.

I tried Zaxby's yesterday for the first time. The chicken strips were ok quality, a bit small and way too salty. Kringle-cut fries were ok. Texas toast was absolutely delicious. Cookies were outstanding, fresh baked. Zaxby's is very similar to one of their competitors, only Zaxby's has buffalo wings. I might go back and try those. read more

Service was fast. Food was fresh and the best ice tea compared to all the fast food chains. I don't just taste sugar and water, you can actually taste the real tea. Gave 4 stars because I wish they had gravy as a side for sauce. read more

Really enjoyed the food especially while it was still fresh and warm, totally recommend for first timers, chicken is plain but the sauce is what gives it flavor, no sauce = no flavor I also want to say that the staff has a steady flow meaning it's not a long wait once you have ordered your food, service is pretty friendly but I could have just been there on a good day read more

I have never been to a Zaxby's before so this was my first stab at it. Chicken fingers seem to be their thing and I had hopes for fingers that were at least as good as Raising Canes. Boy was I wrong! For a very similar price, Cane's does it so much better. The staff were kind of rushed even though there weren't a lot of customers at all. I wanted to order four sandwich meals for my group which include a sandwich, a side of fries, and a drink. I was asked what I would like to order but then before I could fully state anything I was asked a second question already...for here or to go? I then said I'd like to order 2 chicken finger sandwich meals and 2 kickin chicken sandwich meals for here. I was told to listen out for my number and I could pick up the entrees when it is called. We then tried filling up our drink cups at the Coca-Cola Freestyle machine but after trying both machines (one to the left and another to the right), both had insufficient Fanta orange soda. We chose another drink and even a sweet tea...which was extremely, extremely sweet but no tea flavor whatsoever. We initially chose a booth seat but after I took a seat, the booth completely popped up on one side...broken already and this place is new? Needless to say we moved to a regular table. When we got our entrees, we were ready to dig in. The chicken finger sandwich meal was fingers sandwiched between tomatoes, lettuce, and a toasted brioche bun. The bun itself was pretty good and flavorful but the chicken fingers were not great quality. The same fate with the chicken inside the kickin chicken sandwich meal, which was flavored with ranch and essentially hot sauce, it was too chewy and there were very sinewy parts that couldn't be torn apart. The sauce was also a bit on the sour end. The crinkle fries were fried to a nice crisp exterior and soft interior but really bland. Not very impressive overall because the quality is lacking. Not sure if I will be returning. read more

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They gave me a salad with moldy cucumbers. Never going back. Cucumbers looked out so I started pulling them out of the salad & still planned to eat it. But then I got further into pulling them out & found they were molded. They gave me a replacement but I didn't eat it, didn't give me my money back either. read more

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Service is horrible every time. Every single one of their employees has an attitude, not worth the food. I understand food service is not the best job but they make going here an even worse experience. No greeting, no politeness in the transaction. They stare you down with an attitude on their face and how they take orders. Every worker acts like you owe them something and that they're better than you. They cheat the system of timing themselves at the window. Every single person has to pull-up even if it's a full line and you can't move up anymore. They yelled at us one time telling us "did you hear me? Pull up!" So rude for absolutely no reason. They all need a lesson on how to treat people in general. Get it together! Negative stars if that was possible read more

UPDATED REVIEW: I will never again come back to this Zaxby's, EVER. Every single time I've been to this location, my order is incorrect. I'm tired of calling to speak with a manager about incorrect orders just to come back and have the situation fixed. It shouldn't take all of that. My bf and I came to Zaxby's one night and ordered through the drive thru. As soon as he said he wanted Zaxby's, we talked about how horrible they are with getting orders correct, but hoped for the best this time around. For starters, it's never busy at this location. Usually only a few cars in the parking lot, most of which I assume are employee cars so I don't understand how despite not being busy, orders are frequently incorrect. It's almost as if they go out of their way to mess it up. Anyways we pull up to the drive thru and the young lady on the intercom was so rude, as if we were somehow interrupting her evening by stopping in. There's nothing I hate more than being rushed while making an order somewhere. After every item I was asked, "Will that complete your order?" As we're trying to make our order, she's interrupting asking questions instead of listening to our entire order first. When she began interrupting us, I just knew our order would be messed up. It really wasn't a complicated order. 6 piece chicken tender plate dipped in hot honey mustard, no slaw, extra toast with a sprite. A kids meal nibbler with a sweet tea and a Cajun sandwich on the side. After paying and receiving our receipt, we noticed we had been charged .25 for extra hot honey mustard. We made her aware that we shouldn't have been charged because the tenders were supposed to be dipped and she got a huge attitude thinking we were upset about .25. We weren't upset about that, we were upset because we knew it meant the tenders wouldn't be dipped, but that we would just receive an extra sauce. Our food came out and of course, there was an extra sauce, but the tenders weren't dipped. We went back in the drive thru and told them it was wrong and the manager fixed it for us..or so we thought. When we got home, we realized they had only given us 4 tenders when we paid for 6. The lack of attention to detail, the rudeness and lack of customer service as well as the fact that they just can NEVER get an order right is why we'll never be back to this location. We'll drive an extra 20 minutes out the way for a different Zaxby's location or just opt for another chicken spot altogether. SUPER disappointed. Save your money, it's not worth the extra time and effort. Came into today because I've been to this location multiple times and despite my order not being that complicated (one order with two cookies, another with no cole slaw and extra toast), my food has been made incorrectly. Blame me for not always checking my food before leaving but sometimes I forget and I expect those making my order to ensure it's exactly how I ordered it. Anyways, I came in and ordered a chicken tender plate dipped in hot honey mustard with no cole slaw and extra toast and of course my order was made wrong. Barely any hot honey mustard and cole slaw without my extra toast. This time I called to speak with a manager about it because I LOVE Zaxby's and was super disappointed when it wasn't right. I called and spoke with the manager on duty about multiple orders being incorrect at this location. She apologized profusely and told me that next time I came in, to drop her name and let them know that I was to receive a refund as well as my order..remade correctly. I came in tonight hoping she'd be there, but she wasn't in. The manager on duty was very respectful and professional seeing as I didn't have my receipt on me (it was at home). He listened to my story and gave me a refund and made sure my food was remade exactly how I ordered it. He even had the cashier bring my food out to me personally instead of calling my name over the intercom to come to the counter to pick it up. I hate that I had to come back in to begin with, but gave four stars because of the exceptional customer service. I've lived in Georgia (where Zaxby's originated) so it never tastes quite the same as it does there, but the customer service and the way both managers handled the situation will have me back at this location in the future. read more

Zaxbys - Chicken tender plate dipped in hot honey mustard, extra toast - Fast Food Near Me - Sugar Land, Texas

This place just opened recently, and my siblings and I decided to give them a try. It was pretty busy here during Christmas weekend. Probably because people were hungry after shopping at Costco. Their specialty is chicken everything: chicken wings, chicken salad, chicken sandwiches. Nothing here is healthy, even the grilled stuff. Their menu board will confirm that for you as all items are at least 1000 calories or more. Just don't come here if you're on a diet. We didn't want to eat too much since we were going to eat a late lunch. So, my sis ordered the chicken tender sandwich meal with a side of insane sauce (she can handle really spicy food), and I ordered the grilled chicken sandwich meal to share with my brother. Both meals came with crinkle fries and a refillable soft drink. They had Coke products here, which I appreciated (I hate Pepsi products). I kid you not. The chicken here, whether grilled or fried, was moist and delicious. Even though the bread could've been buttered and toasted better, the chicken definitively redeemed the sandwich. Their insane sauce was also the bomb. Think of Franks red hot sauce, but very spicy. We all dipped our crinkle fries and sandwiches in this sauce. It's addictive. I'm not sure how the other sauces they have on their menu fare. But, I would definitely recommend getting the insane sauce, if you're not prone to getting heartburn with spicy food. The crinkle fries were pretty standard, but seasoned well. Overall, this a nice and casual spot to get your chicken fix. read more

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Arrived at 1:02 noticed cars were pulled up waiting. Didn't mind still ordered my food in drive thru. Paid and was told to pull up three other cars alreadY waiting. I wait for 20 min for a worker to walk out with one order. At this point it's 6 cars waiting. He ask me my order and said o I don't have it can u pull up more. So I did. And waiting another 10 min until I pull back around. And ask for a refund it's been 30 min at this point. They take my receipt and throw it in the trash in front of me and try to give me food that looked like it had been sitting or given to someone else. I want a refund not food at this point I'm over it. Food was 17 they try and give me 13 three times after I've explained my total was 17. After 5 attempts I finally received the correct amount. No apology just a waste of 45 min. Place really needs better management and training of staff. read more

Don't waste your time Drive the extra miles to the next one .. Morons work here. I was the only person in the drive thru They asked me to pull forward Which made no sense being the only one Ordered 2 meals Waited 23 min Went inside They still had no guess to be told my order didn't exist What a joke !! Never again !! read more

We pass this place every day on the way home and finally thought we would check it out. After all, who doesn't love a good chicken finger? Went through the drive through shortly before 6pm on a weeknight and there was nary a car in line. Or in the lot. Hmm. Pulled up to order and I was overwhelmed by the giant boards. So many options! Figured a 6 piece chicken finger meal was a safe bet. The wait was less than 2 minutes from order-pay-pick up. Can't complain about that. The chicken fingers were hot and crispy and my husband liked them. They made me crave Cane's, lol. The Zaxby's sauce is... interesting. Like a ranch/thousand island/honey mustard mix. Out of those three condiments, I only like ranch so it's no surprise I thought the sauce was funky. Crinkle cut fries were yummmy. Didn't try the cole slaw and the TX toast was good but salty. Would I return? Eh. I'd rather hit up Cane's on HWY 6. PSA- they charge 25 cents per extra sauce packet. read more

Zaxbys - 6 piece chicken fingers meal to go- $10.61 after tax! - Fast Food Near Me - Sugar Land, Texas

I love finding new places that serve great chicken tenders and wings. I'm so glad we stopped in and gave this place a try. I also love that they will let an adult order a kids meal. So the chicken tenders are fresh, hot and tasty. You get a choice of sauces, which i love. I don't like when you go some where and they only offer 1 sauce. We tried the bbq and honey mustard. Wonderful. So the French fries are the bomb dignity. They are a good size fry, with a good crunch. They are served hot and with a very nice chili Salt on top. It's not over done, but just the right amount of taste. These fries are amazing! We also got an order of Texas toast with it and this was fabulous! It's got the right amount of garlic and butter on it with a great crunch. They also have a great choice of soft drinks for you to choose from. And if you want a little treat after dinner, they serve fresh cookies also. I will definitely go back soon! My only and one complaint is the staff and customer service. The people were not friendly or helpful. It was our first time and they just didn't seem to care for whatever questions we have. There was more chatter and cell phone usage then customer service. read more

Today was my first time at Zaxby's. I ordered the three piece chicken tenders with toast, french fries, and peach iced tea. The iced tea was the best of the lot! The chicken tenders looked like they had refried and didn't really have a taste. The Zaxby's signature sauce was horrible! After eating one tender, I fed the rest to my dog. I don't know about other locations, but the Sugar Land location leaves a lot to be desired. This was my first and last time I purchasing anything from Zaxby's! read more

This particular Zaxby's has the worst service. My experience at this location has never been a positive one. I've been told they don't have salad because they were too lazy to make one. They tried to sneak old, cold boneless chicken in as a substitute for the chicken in a salad. The managers all have attitudes. I've even had to come back the next day to complain to a manger about the way I was treated as a customer, and the manager cold care less. I've heard cursing and other foul language as they were taking my order through the drive through. Today, it took 32 minutes to get my food. The fries were cold. I hate that this is the nearest Zaxby's to my house. read more

Food is great. But the service is weird. I went to the drive through at 1:30 on a Sunday and they told me I had to wait 30 minutes to even order because they only had one person working.....I was very bummed read more

Not gonna lie. I haven't had Zaxby's since I lived in Georgia. It was delicious. The chicken was crispy and the fries were well seasoned. Additionally, I loved the fried pickles, ambiance, and general service. Everything was served fresh and piping hot! read more

For my first Yelp review, a first visit to Zaxby's. Drinks are the Freeform type, which I like in theory, but these machines are often out of what I want to drink (usually Fanta). I got the Southern TLC sandwich with tomotaoes and lettuce. It gets a C. It was thoroughly pedestrian. Chicken was too salty but otherwise flavorless; however, it was fairly juicy. Fries are standard frozen crinkle fries, very blah. My wife's platter consisted of boneless buffalo wings and the chicken fingers. The wings get a C+, but the fingers get a B+. The fingers had a nice crispy crust, good flavor, and juicy. If we come back, we're probably going to get just the fingers. The fingers alone are what push Zaxby's into plus territory instead of being mired in mediocrity. read more

Zaxbys - Wings and things (l) and Southern TLC fillet sandwich (r) - Fast Food Near Me - Sugar Land, Texas