A really tasty hamburger and a delicious whole grain roll. Smash fries with oil and spices are unique and very good. My complaint is that a pretty small portion of food cost me over $12. It was not fast either. read more

Smashburger - Bacon avocado club smashburger and smash fries. - Burgers Near Me - Charlotte, North Carolina

My wife and I had a regular burger, fries and a chocolate shake. The food was good but for $26 it was quite pricey for what you get. The food was very comparable to what you would get at Steak N Shake, but twice the price. We werent able to get a combo meal since we got shakes. If the changed that policy it would make them more competitive. read more

This smash is a much better experience than any others I've been to. Always greet with with a warm smile and has fast great service. Food is alway shmashful read more

I don't have much to good to say about this place I made a reservation for Mother's Day they waited until three hours before Mother's Day to confirm the reservation and then say that they only serving brunch at 6 PM how disheartening is this for Mother's Day what Mother wants to eat brunch at 6 PM that consist of a poached egg and some avocado are you serious I'm very dissatisfied with this business read more

First time to Smash. Definitely not the last. Fantastic customer service, great food. A must have! Thank you to Smashburger!

To all my CHAIN HATERS out there....DON'T READ MY REVIEW! OK....I'm one of those "Chain" haters so sue me. BUT! I've got to tell you that THIS chain is A-OK! Why? Because their burgers are DARN TOOTIN GREAT....that's why! You know, upon thinking about it, you've got to believe that the reason a brand becomes a "chain" is because they have a pretty good product to being with, right? Think of The Cheesecake Factory. Yes, I'm a BIG FAN! Like I am with P.F. Changs, Five Guys Burgers. GREAT food and service (usually). So why not Smashburger? OK Smashburger, you WIN! Had their "Big" Mushroom Truffle Burger on an Egg Bun. Added bacon and grilled onions. MAN was this ever a SLOPPY burger....just the way I like them! Very juicy and very "BEEFY" meaning, plenty of FAT and not lean. Hey if I wanted lean I'd eat Chicken Breast, right? No Sirloin Burgers here....must be Chuck or something like that. Nevertheless, it really was great! Oh, their fries are parmesean herb shoestrings which were REALLY good! I love shoestrings because they remain crispy, and the flavor that Smashburger imparts on them are really great! Overall a 4.37 STAR experience! I just wish that they'd offer a Double Burger for us true Meat-a-tarians! read more

I love Smashburger (outside of the cost). Great tasting burgers (avocado club & buffalo and blue cheese are my go-to's). My wife likes the chicken burgers, I like the local brew's (OMB!), my kids like the shakes, and we all like the fries. The place is always clean and I like being able to sit outside when the weather's nice. read more

I stopped here this past weekend and I can tell you that I will definitely be back. They have a verity of burgers along with grilled or fried chicken options to choose from. If you don't like one of their 7 suggested burger options, you can alway build your own. Plus, if you're GF- have no fear! They even offer GF burger buns! Gluten fans rejoice! There's also a pretzel bun available that is a game changer to any sandwich. They have a variety of different sides including buffalo fries (yes please!) and fried pickles! There aren't many fast food places that serve fried pickles so this is a win for me! I got the pickles (duh) and split the original fries with my husband, which have garlic and rosemary on them. Very delicious. I didn't order one, but they do have some pretty bomb milkshakes on the menu. Next time I'll have to try one! Almost everyone in the restaurant had on- fail on my part. read more

Heard so much about this place I had to come and check it out. Very speedy service and the oreo chocolate milkshake has become an instant hit!! Great fresh taste to burgers and smash fries are good!! read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

New ownership is not taking Amex any longer. Really annoying and customer service is really lacking. I love Smashburger but this one ranks at the bottom read more

The food was very good. My burger was perfectly cooked and the spicy fries were great. The only criticism I would give is about the staff. They weren't the happiest crew if you get my drift. None of them smiled or seemed very friendly. If I'm paying $7 for a burger, you need to at least smile. :) read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

Don't waste your time & money on the shakes. It took forever, small for $4.38, and they "hand spun" the thickness out of it. It was grainy chocolate milk. I am beginning to think that we ate at a completely different place than other reviewers. We actually threw a lot of the food out. Burger was awful. Rubbery chicken sandwich had been cooked on same griddle w/ burgers. Even had burger scrapings on it and the bottom bun was so soggy I couldn't eat it. Beyond disappointing. I usually give places a 2nd chance, but not this time. Sorry. read more

While the burger tasted good, like your average burger, I did not feel that it was anything special. When you pay over $10 for a meal at a burger joint you expect it to be a little better than other fast-food burger chains. Worth a first try. I won't be going back. also one of the top reviews is "Don't hate the chain-haters who say it's expensive" ... I didn't know this was a chain and it IS over-priced. See for yourself but don't be surprised when it's mediocre. read more

We came on a day where they were closed inside, only taking online orders because they only had one person working in the whole building. He was making all the food himself and he was perfectly calm and delivered awesome service. Thank you Hans for keeping your cool and serving delicious food!! I hope they're giving you a nice little raise for holding down the fort!!! read more

If your looking for a good homemade burger, this is the place. Prices are very reasonable for people on a budget

Burgers didn't have as much flavor as I would have hoped. I did like their fries and glass root beer. The reason I gave the place 3 stars was because the whole 30 mins I was there, someone was dead asleep in the booth area. Not sure if he was an employee, but it did make the business appear to be too lax with their staff. read more

I've tried the original Smash burger and the Truffle Mushroom Swiss. Both were really good. Fries are average but they also offer fried pickles and sweet potato fries. Chicken sandwiches and salads are also on the menu along with some eclectic burger options. The service and staff are AMAZING. They offer a self serve coke freestyle machine as well. read more

Smashburger - Regular size smash burger - Burgers Near Me - Charlotte, North Carolina

A delicious burger, made perfectly. Mouthwatering greatness in every bite. Nothing compares to their burgers ! Milkshake was proper. 10/10 will go back, very clean and super friendly staff. read more

I went in here expecting to be really swallowed up by the burgers and fries, instead what I found was a pricey burger joint with a not so fulfilling burger or fries. I felt like I was at a steak and shake. It's not my cup of tea. The service was great though. read more

OMG!!! When I am in need of an excellent turkey burger, this place is where you'll find me. And may I mention the great, friendly, fast service. read more

Smashburger - Giving thanks for this Turkey Smash burger... - Burgers Near Me - Charlotte, North Carolina

I just stood in line with only one person in front of me and waited 15 minutes to not even have my order taken. And what is sad is that there was no manager present to even try to justify I will not be returning. read more

So the fries are bomb! Reminds me of a burger joint I ventured to often living overseas. I wanna say Beastie Burgers in South Bank in Australia. They put rosemary on their fries. They were thick cut though. I like thick cut fries better... if you like the skinny fries then you'll like this joint. I had the Carolina Classic... which was decent. Dude at the restaurant told me that he put a fork in my bag because the burger can be pretty messy with the chili. Welp! Guess someone forgot to make it extra messy that night because the chili was perfectly contained... and he forgot the fork. My dude had some chicken burger. It wasn't memorable. I also had a chocolate cookies and cream shake. It was aight. Still can't touch Bad Daddy's... I go hard for a bean burger. That's saying something if I prefer their bean burger over this place beef burgers. Perhaps it was the prices too. Eh... at least I can say I tried it. read more

Really wasn't overly impressed! My burger was just ok. It was sort of crisp/burnt on the edges, which I despise. Service was lacking any personality. Prices are decent. May go back, if I'm in the mood for something quick and inexpensive. read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

My first visit to Smashburger 6/17/21. I ordered a chicken sandwich with mushroom, bacon, lettuce, tomato and onion. The chicken over fried and cold which can only mean it had been cooked and sitting for a while. The fries were also cold. First and last visit read more

Came here for a business lunch, pretty damn good burger and they have tater tots!!!! Will defiantly come back here when I'm in town.

This is a good burger. The shakes are to die for. The fries were better when they first opened but still not bad. The staff is friendly and polite. Parking is painful but it's worth the trouble. Who doesn't love a good burger ? These are good. read more

Wish this place was better because its a great location. It seems like the people who work there just don't care, and I think thats reflected in the food. When you go to a place like this you expect better than McDonalds, but I find myself consistently disappointed. They could do better with some effort. read more

Self-proclaimed burger connoisseur here... The first time I visited Smashburger, it was very good. The 2nd and 3rd times yielded the same results. And that's just it: at this price, I need burger to be BANGING! Don't get me wrong, the burgers are good and juicy as they state. Today, I opted for the bacon cheeseburger with all the fixings - onions, pickles, ketchup, mustard plus grilled onions. The pickle had a bit of a strong flavor for me but wasn't bad. The thing that threw me was the egg bun. The flavor of the bun was nothing special, but it was a little tougher than I'd like. To me, the best thing at this place is the Smashfries - tossed with olive oil, rosemary and garlic. Mmmm. I'll return on another coupon offer - I am a member of the Smash Club. Overall, it's good. You won't be disappointed. read more

Burger is good, the patty is well made and love the cheese and onion rings inside the burger as well... one thing tho, $20 for 2 burgers and a small drink in which costs $2.09 e/a, not good!!! Wi-Fi weak!!,for those who like to use it.. read more

Expensive for a casual dining restaurant but I loved its contemporary look! The food was good quality food which explains the price I guess. And I had more of those yummy fries than I could handle! Loved the atmosphere and music tracks. And Keaira was very patient with me. A real sweetheart! read more

Let me start out by saying that I loved the double classic. It was my first time here. Customer service was good. The poor review is due to an incredibly filthy dining room. I came late afternoon, way after any kind of lunch rush. Nobody else was dining in. Every single table was filthy. The floors had food and debris all over them. And I don't know if I've ever thought this about a soda machine before, but it looked like it hasn't been wiped down in days. Just caked on syrup everywhere. All of this is disgusting in general, but during covid, this is unacceptable. I'd like to eat here again, but if it looks even half as dirty next time, I'm walking right out because I don't want to know what the kitchen looks like. Very disappointing. read more

They messed up my order. They put toppings on everything, and I asked for no cheese because I am allergic to cheese, yet they still put cheese on my burger. Because of this I could not eat the burger and had to throw everything out. The workers simply did not care and did not follow my instructions. I will not be eating here again. read more

This was my 3rd visit to Smashburger and unfortunately it was not a great experience. Don't get me wrong, the food was still very good although I think it had sat for a while before getting to my table. The big issue was that it took 25 minutes before they delivered my cheeseburger and fries to my table. They were certainly having some sort of issue because the restaurant was not crazy busy. I think it was system or kitchen related. Others around my table had problems with their order and delays. With this said, I definitely will return. Problems happen sometimes - I won't hold this against them. read more

The only reason I'm giving this place 3 and not 4 stars is because the black bean burger wasn't that good. I've had plenty of black bean burgers in my life, but the patty was a bit mushy--the consistency was just off for some reason. I can't explain it. The fries were the only saving grace. Man those things are good. Thin and crispy the way they should be. The BB burger is really my only option since I don't eat meat. Maybe I will go back for the fries. read more

The first time I tried Smashburger, I wasn't expecting a "chain burger" to be so good. In fact, I went back a few more times to make sure it wasn't a tasty fluke. My burgers took about 5 minutes each to arrive, but were worth the wait and tasted much, much better than any fast food burgers you can get in 2 minutes. I left the last visit thinking out loud that Smashburger is the "Starbucks of fast burgers" because their customization, options, and consistent execution are where they really shine. The burger patties themselves are good - not the best I've ever had, but a tasty, solid option. Their avocado club burger had fresh cooked bacon and what looked like a half an avocado on it. The bbq, bacon, and cheddar burger was sweet, smoky, and salty all at the same time. The truffle mushroom swiss burger is on par with what I'd expect to eat at a much fancier farm to table place. Their (very skinny) fries are tossed in olive oil, rosemary, and garlic and come in multiple variations. If you don't see something you like on the menu, customization is the name of the game. You can order custom toppings, sauces, breads, or even sub out the burger for chicken or a black bean burger. This is the first fast burger place I've felt like I can order my food in any combination available and be fully satisfied with the results. Update: Stick with the burgers, I tried the chicken and it was a sliced patty that was dry and overly peppery. read more

It's okay. The burgers are creative, the turnaround time is quick and the customer service is great..... But the burger meat is mediocre. I guess if you pay the upcharge the burger may be more substantial, but the regular priced burger is no difference in size than that from McDonald's ( which has better fries.) The fried pickles are also very (too?) salty read more

So the burgers are pretty tasty. I decided to try the Park Rd location. It was much easier to get in and out of the parking lot. The burgers were at least as good or better. However the cashier was so rude that I came close to saying forget it before I got my order placed. Maybe she was expecting me to be an expert in what they offer. When I tried to ask a few simple questioned she seemed highly annoyed. I mean come on the place was empty so what else was she going to do? I guess text. I don't know but it seems a shame she was not taught that your check comes from customers buying your product. She probably does not want to be at work and thinks it's punishment from her parents. Her attitude stinks. read more

Best burger and fries in town, try the classic smash and classic fries! Lots of toppings, yet not greasy and the bun doesn't fall apart. Also, best salad in town is the classic cobb with crispy chicken and chipotle dressing. Add a shake to top it off. read more

Today was mine and my family's first experience with smash burger. We decided to use the online ordering and pay in advance and pick up at a certain time. That feature was nice and they had it all ready by the time I got there to pick it up. Or so we thought all of it was ready and there. We got home to realize that the salad dressing for one of the salads was missing and we were missing a smash fry as well. These are both small items , but still frustrating since, to correct this issue, we would have to get back in the car and return to where we had just came. With NCAA final four happening - who wants to do that? And I'm sure the smash fry tastes glorious - but I was shafted from that experience unfortunately. Secondly, we got two house side salads and they looked completely different. There wasn't any consistency. One salad looked to have all the toppings while the second one just had lettuce and nothing else. Pretty disappointing. And since I didn't have dressing - I have to wait until I go to the store to get some. Thirdly, the chicken sandwiches we got was explained as 'they flattened chicken and threw it on a George foreman grill'. There was no marinating and it was about the thickness of a piece of paper. There were times my friend was eating the sandwich and could not even tell if he was getting any chicken. I would say that I would likely not go here again just from this one experience. The burger that I had tasted fine and wasn't bad quality - but not worth the price considering these pit falls. read more

I have only been here twice. The first time was when it first opened. I remember them being average with their hamburgers and sweet potato fries. I got takeout the last time, and it was awful. The burger was greasy and the sweet potato fries were barely cooked. Maybe it was a bad day for them, but either way, I am not sure I will be headed back there any time soon. read more