Food = 2.5 Service = 4 Ambiance = 2 as cleaning is needed. No AC Cool, we dined Al fresco. Great location with a Publix and Harris Teeter within walking distance. The place could use a good cleaning. Inside and Patio dining. Best to order and PAY online. Service was super friendly and helpful. Maybe double or triple meat burgers are the way to go. I had a classic single and felt there was more bread than meat. Rosemary tots. Ok Nashville fries. Ok. Don't think there should be an upcharge for seasoning. Broccoli. Decent but they definitely give less as they didn't fill the cup and it's fried alright. Sweet potatoes waffle fries. Ok. They'd pop if the company offered blue cheese. I like that they offer various sides. I would definitely try another burger but I don't require the classic single again. read more

Smashburger - Broccoli. Nashville fries. Sweet Potato waffle fries. Rosemary tots. - Burgers Near Me - Charlotte, North Carolina

Food is ok It's expensive. 40 dollars for two people. The service tho is the worst part meshala had an attitude and was rude asf the whole time. Like it's our fault she had to be at work .... Idc about the ambiance tho. read more

order was very wrong when it came to the sandwiches. 2 burgers and a chicken sandwich. Extra pickles ordered on the chicken but but were on one of the burgers, gross! I hate pickles. No pickles on the chicken. 2nd burger was missing pickles, tomatoes and lettuce. 3rd time is not the charm with this place. read more

Wait a minute! I have passed this place so many times going to the plaza, but never stopped. After seeing the reviews I thought why not give it a try and it did not disappoint. I ordered the truffle mushroom burger which was very garlicky but still really tasty and the smash fries. The fries were superb. The service was also great as the cashier confirmed I was making a good selection as a first timer. I also ran next door to grab something from the grocery store and my order was up before I returned but they held it in a small warmer so it wasn't cold once I returned. I'm about to ask everyone at the office if they've tried it... because why haven't you. read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

Ordered thru DoorDash Fries stone cold Chili cup 1/2 full with 1/4 inch of grease floating on top Mayonnaise on the hamburger had already turned yellow Nothing edible read more

Excellent burgers!! (Says my nephew) We came here on a aunt/nephew "yes day" at his request. The mushroom truffle burger was yummy. The kids meal was perfect for him! read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

Alhassen exemplified some of the best customer service I've experienced in a YEARS! He was so polite, knowledgeable and honest when recommending what I should order. I was a little bummed turkey burgers aren't offered anymore, but with his expertise he got me right. Great food, great atmosphere and EXCELLENT customer service! read more

Smashburger - Classic Black Bean Burger - Burgers Near Me - Charlotte, North Carolina

This is a nice spot located in the Cotswold area. There's parking on the side/back. The staff are friendly. I was immediately greeted upon entering. They have several different options for food such as burgers wings shakes fries, onion, rings. Tots, etc. The place was clean. For the burger, onion rings, and shake. It will cost you around $20. The weight wasn't long at all. Hope you enjoy your experience. read more

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We had just heard about this place this week. We jumped on the smash burger trend! That crispy edge, the juicy center--it's a flavor bomb when done right. I'm glad it impressed you, even if the ratings didn't quite match your experience. I think they should have higher ratings. We ran into a guy there on the carnivore diet and he loved the restaurant also. They are very accommodating. We had the brisket burgers, tried the loaded fries and loaded tater tots both great. We had peanut butter shakes with chocolate, sooo good that was a great meal, a little pricy adequate seating and ambience. read more

2.5 stars really. Small parking lot and it's a massive chain. Food was ok, but a bit expensive for the price. Burger was almost sliding off the bun. Fries ok at best. Service was great though. read more

Smashburger - Double Classic Smash - Burgers Near Me - Charlotte, North Carolina

I have been here before and I have always had good experiences. Yesterday was another one of them. My husband and I ordered the double smash burger with the smash fries and a drink it was sooo good. The burger was nice hot & juicy!!! The service was fast! My son enjoyed the tenders kids meal and fries. The portion size was good for him. The staff was great she answered my questions with no problems and was ready to take our order as soon as we arrived. If you are looking for a great burger option while in the Cotswold Area I highly recommend you give this place a try. read more

Smashburger - Classic Double Smash Fries - Burgers Near Me - Charlotte, North Carolina

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Burgers delicious, love the fries & variations. One friend had chicken tenders & raved about them!! Reasonable prices!

A pretty decent hamburger place in a centrally located area in town. My wife and I had the smoked cheddar brisket burger and the barbeque bacon cheddar burger with fried. The fries were pretty good, and the burgers were not bad either. We tried getting the wings, but the wait time was 14 minutes, so we went for burgers. The location was easy to find, and it has its own free parking spot. read more

Smashburger - the inside of a fast food restaurant - Burgers Near Me - Charlotte, North Carolina

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This was my first time visiting Smash burger. When I first walked in, Al greeted me. He is fantastic and explained the Spicy Jalapeño burger. I ordered it and believe me, it was fantastic!! read more

Went on a Saturday afternoon. The cashier was SO energetic and friendly and kind. He did everything with a smile and seemed to just be having fun! It was a great experience!!! Wish I had gotten his name read more

The COLORADO BURGER was a good even if it is kind of messy. No picture because it is not the prettiest presentation. The lettuce is cut in ribbons which is great for a salad but weird for a burger and it and falls out of the bun constantly. Speaking of the bun, the Colorado burger comes with a spicy chipotle bun. It tasted like a regular bun. The SMASH TOTS® are delicious with the rosemary flavor. My only complaint is they are overpriced (over $3.00) for a very small amount of tots (see picture). read more

Smashburger - Smash Tots. Very small portion for the price, over $3.00!! - Burgers Near Me - Charlotte, North Carolina

Super nice employee. Free drinks insanely good burgers and great music. Never go to the Panera down the street, smash burger on top. Cheap affordable prices for great food that will make ur day. Can't comprehend how good these milkshakes are. Where ass Panera tastes like moldy cheese and has slow working employees with no commen sense Go smash burger read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

Pulled this giant hair out of my mouth after biting into their smashburger today. After finding the giant hair I looked and saw no one working here wearing hairnets. No one in the kitchen or out front or even the manager were wearing hairnets. Disgusting. This will be my last trip to Smashburger forever. Time to go throw up. read more

Smashburger - Giant hair in my smashburger. - Burgers Near Me - Charlotte, North Carolina

Absolutely delicious!! Fast - friendly! Crew offers great energy, with smiles! Rare thing these days! read more

Smashburger - Delicious DBL Smash!! - Burgers Near Me - Charlotte, North Carolina

I have not been here since they opened and it was a Yelp event. Gosh every time I drive by I want to stop. So today I did. I remember we tried everything on the menu at the event and it was delicious. Well today it was exactly the same deliciousness I remember years ago. Today I ordered the single bacon smash with a side of fried. Good grief they have great burgers. It was exactly what I wanted and fixed my cravings. I really forgot how amazing the fries are. So good! I also got a side of ranch for my fries which their ranch dressing is also delicious. I came here in the middle of the afternoon so it wasent very busy. But the staff was lovely and very helpful. The restaurant was very clean including the bathrooms. This is a great place to each with good food. Yay thanks Smash Burger! read more

Smashburger - Bacon Smash Single - Burgers Near Me - Charlotte, North Carolina

If I could give NO STARS I would update to that. I had a bad experience at this location and had mostly had good experiences. I got home and had paid for a Specialty New Burger and it was terriblly made and packaged and my tator tots were fried to death. I updated my review on this experience and customer service or corporate connected with me and asked what happened and I told them. The corporate office or customer service reached out to me then gave me a Complimentary Gift Card to try eating with them again and so today I tried to do just that. The Franchise owner was rude, annoyed with me and was like this is not a real gift card where did you get it and it won't work here. I was like well it was given to me blah, blah, blah and explained it all at least tried and he was still like it can't be used here. He was making me forward him the email, then find other emails so he could see an email address and I was trying to do that and he got more annoyed with me. Basically, it ended with me telling him to take the gift card and find a new home for it and stating I would never go there again and I won't. He did not try to help he was upset from the get go and none of this was my fault it was and is his restaurant. I have been a chef and in the food industry for over 20+ years and did not deserve to be treated this way and he should train his staff how to cook!! Go at your own expense it will be a waste of your money I guarantee it. read more

I will not be eating at this place never again. There is a woman working in the kitchen with a hat on her head but her hair hanging freely down her face. She should at least pull her hair back to prevent dandruff or hair from dropping in peoples food. And lastly she sneezed without covering her mouth and there was food in front of her that the staff still served to customers. Smash Burger y'all must do better. Train your staff properly. What I witnessed was disgusting! read more

I have been a big fan of Smashburger since they opened on Rea Rd. My "go to" menu item is the Mushroom Swiss Burger. It is one of The Best Burgers in town. The fries are outstanding as well. I just recently tried the Cotswold location and it was excellent. My order was ready when I got there . The staff was very pleasant and helped check my order was correct and helped me with sauces. read more

Amazon food and service!!! They have non dairy milkshakes it was so yummy! My burger was great too very flavorful.

I rarely post on Yelp, but I was pleasantly surprised by my lunch yesterday. I told my assistant, who accompanied me, that I wanted a good hamburger. I rarely have red meat - maybe once a month - so when I crave it, I CRAVE it. I am selective in my tastes, such that if I have a steak or hamburger, I want it as rare as they will provide it. When I asked the friendly cashier (name starts with an L - professional and accommodating) if the hamburger could be cooked to preference, she said yes, and made sure after we ordered to tell the cook, 'as rare as possible'. I ordered a Swiss Mushroom Double Burger. It came out perfect! Compared to my assistant's hamburger, mine was rare and the fries were a great compliment. Add to the fact they have one of those soft drink dispensers where you can get 100+ flavors, and I honestly had the best meal I have had for sometime. It starts with a friendly greeting upon entering, professional service when ordering though. Nice work, Smash - pleasantly surprised. I hope this review helps. Dan read more

As they say in England "Simply SMASHING "my wonderful wife says that smash burger is the best fast food burger around even better than five guys burger. I believe that she is bloody well right old chap. We all had the classic double burger smash burger and it was cooked to perfection. We also enjoyed the delicious Brussel sprouts and tater tots with onion rings. Simply smashing old chaps. I deducted one star because they were short handed and it took a while for the chow to come out. Not so smashing. Overall we had a Smashing good time and will be back soon old chaps. So Cheerio for now and May God bless you in a smashing good way. read more

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The food: bun was tough, burger was OK, bacon was not cook thoroughly, too much mayonnaise, roma tomotoes instead of slicing tomato (which does not work well on a burger) besides that, they were not ripe. Sweet potato fries were soggy Service: this restaurant set a record for poor customer service, it took a long time to get order, because they didn't restock their were no onion rings. Someone came from the store with rings but the kitchen manager (or whomever was telling the cooks what to cook couldn't be bothered to get them in the hot grease (even though people were ordering them). Now I wish we had gone somewhere else for the burgers that keeps their food properly stocked. It's Saturday night and they're located in a busy shopping center so this is a classic fail! There is no ambiance. read more

Quality of food was great, food came out in a timely manner, the cashier gave suggestions and helped with all my questions. My classic double was awesome.. read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

The burgers are small for the price point. Salty and small, the "smash sauce" was nothing special. The fries were ok, it's just all so "ok". For how expensive it was, it just was a bit of a let down. Not sure we would go back. read more

I just knew I was going to enjoy this place, but honestly every single thing I ordered was a huge miss. I got the 5 piece chicken tender, regular fry, and Oreo milkshake. The tenders tasted so salty and bland at the same time, I could only eat one. The milkshake was literally just sweetened milk, I was so disappointed I paid $5 for that. The best part of the meal were the fries and those were truly subpar. I'm still taken aback I waited 30+ minutes for this kind of food. I caution anyone from going on a Friday night as well- so many high schoolers playing Jenga and the place echos so.... Yeah not a great experience at all. I wish I listened to the majority of reviews and spent my $20 elsewhere, but you live and learn! read more

Thanks Stephanie always excellent service and great food, always a great experience and quality food, randaloff rd Smashburger is my go to when I want to get my money's worth for a premium burger. read more

Food was Hot and Fresh and Stephanie gave us awesome friendly customer Service. PRICES were reasonable for the food we purchased.i rate it 5 stars read more

One thing I love about any place I visit is customer service! Thank you to Cathy and the GM for problem solving what was a not so great initial experiences to making my last now 2 great visits! I returned each time twice in the past week randomly and ordered the same thing both times and my order was perfect both times I went. read more

Smashburger - regular smash fries - Burgers Near Me - Charlotte, North Carolina

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I've been in and around the Cotswold shopping center a lot recently and I figured it was time to give this place a shot. Walking in immediately gives you that fast casual vibe. Lots of seating, check out counter off to the left, drink machines and napkins and such in the back. No line when I got there (just after lunch rush) so I went ahead and ordered a double hamburger with fries and a drink. Go over to grab my drink and see they have those wonderful Coke Freestyle machines. More options to choose from is always a plus in my opinion. Go to find a seat and wait on my order and I come to my only real problem with this place. The tables were not great. Crumbs everywhere, both on the tables and the seats, some with random liquid spots plopped about. I found one of the less crumby ones and made due with some napkins but its not exactly what you want to see when you're about to eat. The food itself helped make up for my issues though. When it arrived it was piping hot. Oil still shimmering on the surface of the fries because were that fresh out of the fryer hot. Unfortunately my fries were unsalted but they have salt on the table so I suppose its not that big an issue. Flavor was there though. Not sure what oil they use but they managed to produce almost perfectly crisp little potato sticks. Burger itself was very good. Bun was soft, patties were flavorful, meat wasn't overcooked. They actually season the beef it seems. I had visited a similarly styled competitor not too long ago and their burger just didn't seem to match up to the flavor here. I notice a lot of other peoples reviews mention problems with overly greasy food, and while a burger is always going to have a little bit of grease I didn't have those issues. I think if the management of this store had a bit of a refresher course with their staff about keeping the dining room clean this place could really shine. Whoever is running the kitchen in the back knows how to make a delicious burger and sometimes that is just what you need. There is room for improvement, but overall not a bad place to grab a bite. read more

Smashburger - A double w/ fries and drink. - Burgers Near Me - Charlotte, North Carolina

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I like the burgers here but I like the service more This girl Tania was amazing smiling helpful and with a great attitude things you see rarely these days read more

The venue reminds me of a Zaxby's or a Culver's. Not fast food but also not fine dining. Very casual. Order at the register and they bring the meal To your table. I had the double classic burger. It was a classic cheese burger but the smashed pattie made it great! The meat was flavorful! The fries were good too. Long and thin but good. The burger isn't the prettiest to look at but it sure does make up for it with the taste. read more

Smashburger - Double Classic Smash - Burgers Near Me - Charlotte, North Carolina

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Smashburger was a nice little surprise. Having never been before I decided to order the classic smash cheeseburger with extra pickles and a side of fries. Once we placed our orders, filled our drinks, and sat down our burgers were delivered. They looked great and I was ready to dig in. Although I wasn't a huge fan of the smash sauce, the burger was cooked perfectly. The cheese covered the burger and was melted too perfection. And, the pickles, OMG, classic dill, great on a burger! As for the fries, I could eat them everyday. Shoestring fries perfectly cooked, a little crisp but soft on the inside. As others have mentioned prices are high for a fast food burger chain, but knowing the burgers are cooked fresh upon ordering and definitely don't taste like other "fast food" burgers, they are worth it in my mind. Overall I was impressed and would definitely stop at Smashburger next time I am in the area. read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

I will start with the good. Good location, good staff,and good facility. I ordered the small smashburger and regular fries ( not smashburger fries). I just didn't care for the flavor of the burger. It reminded me of commercial meatloaf with a lot of salt and pepper. In addition, it was extremely greasy. The fries were the small shoestring cut and were very good and not greasy (?). The smashburger fries are tossed in a combination of ingredients....so beware if you are a french fries purist and order the regular fries. Not dinging this place at all. The burger is just not for me. I will return again and try the salads or a shake. They looked great. read more

Smashburger - Regular Smashburger with regular fries. - Burgers Near Me - Charlotte, North Carolina

Burgers nicely done and the shakes are amazing. The service can't be beat. I called UberEats and my food was hot, my milkshake cold and delicious and everything just as I ordered. For a traveler visiting from Southern California, this was the epitome of a great Smashburger with no complaints. Thank you for making my quick dinner so delicious. read more

Hope the food is better than the service. We were next in line and the cashier just walked off to go help fill orders & didn't excuse himself and waited approximately 10 minutes for him to have someone else come help us. I waited for my husband to come out of the bathroom and then we took a minute to look at menus & the whole time the cashier never left from taking orders of ppl that looked like him but when it was our turn to place an order as I stated above he just walked off without any type of acknowledgement. The manager Ron was rude upon helping us with a comp because neither of the other two employees knew how to do a comp. Entree is a meal but he insist the fries are not part of it... doubt I'll be back... BETTER TRAINING IS APPARENTLY NEEDED read more

Smashburger - Menu - Burgers Near Me - Charlotte, North Carolina