Corey & Peter were absolutely AMAZING! Very helpful, quick and kind. Even opened the door for me on my way out. I will say this was probably the best customer service I received in a long time. Being a healthcare worker we often have rough days. Small gestures, good customer service and genuinely nice people can make a huge difference. I will definitely be making this my go to JIMMY JOHNS STORE!! read more

Jimmy John's - Delis Near Me - Charlotte, North Carolina

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Amazing service every time we go! They always make sure to get our order right, and the food always comes out fantastic! It's always clean in there as well even during rushes. The young man and young lady driver definitely deserve a raise for their work! read more

I just ordered a Pepe for my lunch break for a pick-up. I get the sandwich, take the first bite, and the sandwich tastes like nothing but soap. I decide to give it another chance and once again, a mouth full of soap. I typically love the convenience and quality of Jimmy Johns but after this visit, I'll stick to Jersey Mikes. read more

The slowest Jimmy John's I've ever visited. Ordered through the app at 12:51 and received my order at 1:12. I wasn't the only one getting slow service. I came here because JJ's is usually really fast. If that's what you're looking for; don't stop at this location. read more

Freaky slow is right. Used to work at a jimmy Johns and know any sandwich should take 30 seconds to a minute max to make. Dude spent 4 plus minutes massaging mayo into my bread before he even started on anything else. So far below corporate standards it's a joke to even use the franchise name. read more

Have not had any real issues in the years going to this place. Sandwiches have been done to order, service is fast and folks have been polite. I like the app but wished it would let you edit repeat orders read more

Very pleased with experience this evening. My sammich came just as good as if I made it myself. I'm glad I didn't pass up my order based off some other people's crappy reviews. Personally they gave me exactly what I ordered, and the guy who delivered it was friendly and social. I love that. Good job Jimmy Johns! read more

Jimmy John's - Delis Near Me - Charlotte, North Carolina

Order the Jimmy John's slim combo. It was a great small snack. Fast and nice service read more

Freaky slow! Took an hour to get my order and by then the sandwich bread was soggy. This store seems to be inconsistent with their orders.

I had to give them that extra star!!!! This place ROCKS!!!!!!!!!!!!!! I stopped in today for lunch and lucky for me it was customer appreciation day! So subs were literally $1!!! I'm not kidding, that is not a typo they were selling the subs for $1!!! I tried the # 5 Vito which is the original Italian sub with genoa salami, provolone, capicola, onion, lettuce, tomato & a real tasty Italian vinaigrette. For an added kick they put on HOT peppers which for this sandwich are a definite MUST HAVE!!!! The service just like their motto was fast and efficient, my sub was on delicious freshly baked bread and the Italian vinaigrette dressing and hot peppers really made the sandwich great! I look forward to going back....I would have added a picture but this sandwich was so good...I just couldn't help myself! read more

Horrible service. It shouldn't take an hour and a half to deliver a sandwich 5 min up there road. Never ordering from there again definitely wouldn't recommend this place. read more

5 stars is not enough. I don't even have to order freaky fast to get it quick af. You guys are the real MVP. You all need raises. A++

I came here for a to go order. We had no issues ordering. I usually get the french bread and decided to get the wheat bread. It was ok. I would definitely stick with the french bread. The wheat bread was so thick. We loved our subs and the service was good. read more

GIANT Pickles! Just ask... about a buck fiddy and cut into fourths.. Now that we got that out of the way... Jimmy Johns is tasty, pretty much everything I have tried (and add hot peppers!) and the crew is fast! Dare I say Freaky Fast? Ok, I won't read more

For $7.88 I received no meat!!!! It was basically a veggie sandwich with a hint of meat! No sweet or hot peppers... Bad service! I'll stick with Jersey Mike's subs. read more

This place is a moving target that can rarely get an order right, plus they change up their menu to make it ridiculously expensive for a basic small sandwich, $10. Save your hastle and money and go to any grocery and get 4-5 times as much n better ingredients and service! read more

I'm in the service industry and overall a patient person. Delivery went out at 12:20, 25 mins later it said it was delivered. I waited and no sandwich, I called and no concern or care was expressed. I made it to the store and back in lunch traffic in 20 minutes (freakishly fast) when I got home the delivery driver was outside. So overall it took over an hour and paying for delivery fees and I tipped the driver and I ended up having to go and get it myself. No one apologized to me or even seemed to care, I had to ask if I could atleast have a bag of Chips for the inconvenience and he didn't even answer me. Needless to say I'm disappointed, had they said we're experiencing longer wait times i wouldn't have been upset but it's the fact that no one even cared. Bummer. read more

They took care of me even when my order was delivered to the wrong location they jumped on it to get me my order re made and sent I appreciate this jj store read more

So I basically just got a lettuce tomato and cucumber sub. Couldn't even taste the tuna I paid $7 for. Keeps getting worse at this location. Never any customers inside so you'd think they'd beef up their sandwiches to keep the ones they have. I won't go back. Jersey Mike's have triple the meat for the same price. Very disappointed Jimmy read more

I ordered a delivery sandwich from this location for the first time. I ordered online and it was very easy to figure out. I didn't have to wait too long for the delivery, and the driver was pretty friendly. My sandwich, however, was soggy and tasted a little off. I would much rather just go pick my food up in the future, I'm not sure what happened. read more

I love Jimmy John's sandwiches! what I don't love is placing an order for delivery, it arrives and there are no napkins and no straw for the drink. Yes, they're little things but that is what makes extraordinary customer care! read more

This was my first experience at Jimmy Johns and I will not be back. There are so many sandwich chains that have better bread, give you more meat and have fresher ingredients. The bread on my sandwich was squished - my husband actually thought they scraped out the inside of my bread like some places do for 'low carb' option. An extraordinary amount of mayonnaise was put on my sandwich - I like mayonnaise but not huge globs of it. There was a rather small amount of meat included in my sandwich. The shredded lettuce was soggy and had some brown pieces included. I hope this feedback provides management with some guidance. Additionally, please remind the staff that they should focus on the customers and save their sode conversations when customers are not right in front of them. read more

First I understand that when it's busy have to go over and make do with what you can. However, that should not excuse messing up an order. After confirming that the order was incorrect I handed the sandwich back to the Jimmy John's and inform them we ate what was missing. Instead of resolving the issue, they handed the sandwich back to me and a packet of mayonnaise to resolve the issue. The only way I'm going back there is if Subway and Jersey Mike's are closed. read more

Worst Jimmy Johns experience ever. Typically, a reliable choice at all other locations. Only time I've been to this location. Hope the management or owner takes note of the abysmal service and quality shown in photo. Photo is the BLT for family member recovering at CMC hospital. Hospital cafeteria is a significant upgrade. Apparently u can't give zero stars. I should have simply thrown the money on the ground for what ridiculously slow service and product I received. read more

Jimmy John's - Delis Near Me - Charlotte, North Carolina

The subs are very good, fresh vegs, quality meats and soft rolls. The best part? I have never been there. That's right, never. You see, they deliver and deliver FAST! You can order online or by phone. read more

Another speedy Jimmy Johns, another tasty sandwich. I don't know how they do it but their sandwiches are super quick, super speedy and not hard on your wallet either. This location is located alongside a mattress store off busy Park Rd in Pineville. I definitely made sure I was making a right into the place because not sure that a left turn would happen - they'd probably be able to make all the subs before I'd make that left turn. Anyways, this Jimmy Johns was spotless and they were still cleaning - definitely a great place to stop for a quick lunch or dinner if you're in the area! read more

I would give a negative rating..this is reference to store#3225 10032 University city Blvd Charlotte NC 28262 W e have always ordered from here same sandwich..#8 The Billy Club..Today my husband made the order for me because I am in bed sick today and he was at work..when it arrived, it was roast beef and cheese lettuce tomato..no ham..I called the store and asked the girl to resend the correct sandwich..that was after she proceeded to tell me (like a child) I am 56yrs old!! what was supposed to be on the sandwich..well she got all rattled and put some guy on the phone..who once again recited the ingredients ?? Then he says he doesn't know how they messed it up..duh..it doesn't matter how it got messed up..it was..so I asked him could I change it to another club #7 and I pay the difference..he said it was a $1?? extra and no it was JJ policy not to do that ..he would send me another one like the one they sent...so I told him to refund me and he said fine...my question is why could he not just send the sandwich the #7 for the inconvenience..I told him I was going to contact corporate so he proceeds to give me the email address..which I told him no thanks..my house is about a mile from their store..I WILL NEVER ORDER FROM THEM AGAIN.. Rude Rude Rude and no customer satisfaction! I am very angry to be talked to like a child also.. read more

I'm a fan of Jimmy John's in general. This location was no different. Stopped by here before heading to the hospital. The service was freaky fast and very kind when I asked to add one more thing AFTER they had already wrapped up my sandwich. read more

This jimmy johns specifically I love going to because the service is "freaky fast" like always but at this location they are extremely happy and genuine and they make my day read more

Jimmy John's - Number 11 "jimmyed up" - Delis Near Me - Charlotte, North Carolina

I live 1.6 miles from this location and it's outside their delivery range. So much for freaky fast. :-(

Please be careful when you sign your receipts and you did not include a tip. I did get my money back, the stolen tip and all, but they didn't fire the guy, they actually covered for him. The mangers all gave me different answers/promises, meaning, they didn't know what they were talking about and the GM, "who was really busy" finally had someone bring me my money (the wrong amount, so I had to go and get it.) Now they were all nice, apologetic, but THE BOY WROTE IN HIS OWN TIP! AFTER I GAVE HIM ONE! Maybe its just me, but if he had to have done it before, because it was so easy and he's still there to do it again. Apparently writing in tips only get you written up by the Owners. WATCH YOUR RECEIPTS AND BANK ACCOUNT YOU MAY HAVE PAID EXTRA FOR YOUR SUB! read more

I placed an order online and when I arrived for pickup it was not ready because it had been voided for some reason. They quickly helped me to resolve the issue and offered me a drink while I waited. Customer service goes a long way and I really appreciate the gesture. It may seem small but they are working hard during these tough times and it's very much appreciated! I wish I had the young guy's name so he could get credit. Thank you! read more

Just like all Jimmy Johns, freaky fast, friendly, and taste amazing. I'm seriously obsessed with the Pepe unwich. So so so so so so so good. I wish Jimmy Johns would replace every McDonalds on every corner. read more

Fresh,fast, accurate and delivery drivers have all been amazing. Because of that I order all the time!

I usually don't have issues with jimmy johns but this particular one has given me issues. I'm a pretty reasonable person but they ticked me off today. After waiting 1 hour for my order I called to check on my order and was told it was on its way. After another hour I called back and was told my order was canceled, and then told that was incorrect. I was placed on hold then I guess a manger was put on the line with no explanation of what was going on. He very dryly told me the driver left with the order and didn't come back with it need less to say I won't be ordering from here anytime soon read more

Amazing customer service! The BEST jimmy johns I've ever been to. Ordered my sandwich and got it within 10 minutes of ordering it. My delivery driver, Malcom was such a sweetheart and got my food to me in such a timely manner. Also, Harvey Makes amazing sandwiches for a pregnant woman lolJust how I asked! Loved it, i will definitely be ordering again. read more

They really need to work on their customer service. In the past two weeks, I've had issues with my order 3 times. I always call my order in on the way there, then pay and pick up my order when I get there. It's really a very fast process. Today, the woman taking the order was struggling. I asked for a turkey tom, no tomatoes, add sauce. She then tried to ring it up as a unwhich, which I then corrected. She then asked me to repeat my order again. After a few minutes of holding she said it should be ready in a few. I went to pick up the order and it was a very fast process. When I got in my car, I should've checked by order due to the amount of times I had to repeat my order. After pulling out I then bit into my sandwich to then realize it was wrong. It had tomato and there was no sauce at all. I drove back to the restaurant, stated to the guy behind the desk that the order was wrong, and explained what it was supposed to be. I also explained to him I had told the woman on the phone 3 times what the order was (which was not very difficult). He took the sandwich out of my hand, and with no other response or "I'm sorry for the inconvenience", threw it in the garbage and started making a new one. After a few minutes, I had my new sandwich which was great, but I do few like there should have been some kind of customer service response, or "Sorry". I use this jimmy johns a lot, and the gentlemen who usually takes order and delivers is wonderful! So so friendly! I'm not sure if it is a staff change or what, but the last couple of weeks here I have not had great experiences. When you are on the run for work, and only have a few minutes for work, efficiency and customer service are important! read more

Visited this location yesterday 5/16, I ordered a tuna lettuce wrap with the works. When lunch time rolls around, I take a healthy bite of my wrap and what do I find??? NO TUNA!!!! read more

The place is pretty clean. The staff are helpful and the service is fast. They would remove the bread and fill it with lettuce to make the sub healthy. The veggies are so fresh compared to subway. read more

Ordered sandwich trays for work...alot of trays... and there was little to no meat on each & every sandwich and enough shredded lettuce to choke a horse. I guess its GREAT if you're vegetarian.......very disappointing. read more