Was excited to try the new dipping box. I now remember y I haven't been to kfc in 10+ years. The cole slaw i paid 2.99 extra for had a weird smokey meat taste to it and was mostly a soupy liquid. Ew. Disappointed bc i love their cole slaw. The fries tasted like they've never changed the oil/fishy. They gave me hot sauce instead of ketchup & comeback sauce instead of honey bbq. Bojangles it is. read more

KFC - Fast Food Near Me - Charlotte, North Carolina

Waited 15-20 minutes on fried chicken it was cooked in old grease and served greasy too such a disappointing meal The coleslaw was OK it was like we waited for food that had been sitting back there the whole time read more

While in the drive thru on 11-1-23, the female (purple locs/braids) gave me back my card & then opened the window to say that my card didn't go thru. I asked if she was sure. Then she said she may have pulled the card out too soon. I literally had just left my credit union prior to stopping here; even if I hadn't, there was plenty available in my account to cover the charge. I gave her my card again. She returned it with the receipt & then handed me the bag of food. Never asked what sauce I'd like; just threw 3 of ranch in the bag & it's on the receipt. I asked if I could have barbecue sauce and she handed me 2. I checked my account on Friday, 11-3-23 & noticed there were 2 charges of $8.64 instead of just one. I want my refund issued immediately! If you can't or won't do it, I'll be contacting my credit union. To make matters worse, I called the restaurant on Friday at 10:05 am right after seeing the duplicate charge. A male answered the phone; as unprofessional as he was, he should only be answering his cell phone. As soon as I mentioned that I was there in the drive thru on Wednesday, he cut me off and said that I'd need to speak to a manager. They weren't there but would be there after 11 am & abruptly hung up on me. My call log shows the call lasted 17 seconds. I immediately called back at 10:06 am & he answered the phone. I told him I didn't appreciate him hanging up on me as I was asking for the manager's name. He said there was more than one manger. I laughed & said even more reason for me to ask for the name of which one I should be speaking to. He said he didn't know. I laughed again & asked for his name. He paused & said Marcus. Who knows if that's true but what I do know is, I need my money returned asap & I will not return to this location or the Albemarle Rd location ever again. No professionalism at all, & I don't need that energy around anything I'm consuming, even if it's a snack while running errands. It's out of my way some, but if I continue to patronize, I'll go to the Indian Trail location. Their employees could stand to train the ones in Charlotte. The only reason I didn't go to the store on Friday to handle this in person is because I have business to tend to, & handling this petty foolishness let alone unprofessionalism wasn't at the top of my to-do list, but I will make a visit if necessary & if this issue isn't rectified immediately!! read more

KFC - Account showing double charges - Fast Food Near Me - Charlotte, North Carolina

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Was with my grandparent, drive thru employee was being rude about the 2 piece special meal! 3 stars because I love the food but can't make it 5 because employee! read more

Went thru drive thru . It took forever.the so call nuggets were so small. They got my order wrong. I got to the window to pay 12 minutes after they took my order and it was still wrong. My mouth was watered from the fries I ordered n didn't get! I will never go to this location again.. I can't wait for the rebuild of the Albermale Rd location... read more

Haven't been to KFC in a while, but was craving some fried chicken and it's close by. Did an online order for 3 chicken tenders, fries, biscuit, & drink. Food was ready when I got there so it was a fast in and out. Well, the 3 tenders were more like finger, they were so small. If you put the 3 together you may have 1 tender. Complete rip off. read more

Food was amazing. The restaurant was clean. They made our food fresh. Everything was amazing shout out to the manager Charlissa.

I asked for a kid's meal for my daughter. she was going to dig in when I heard her scream. her chicken was RAWRAWRAW!!! her biscuit had a roach in the middle and was rather moldy!! her fries were so greasy I could SQUEEZE the grease out of them!! DO BETTER!! read more

Ordered "free" door dash sponsored by KFC. The driver opened my bag, ate my child's 4 piece tenders and calling 704-366-5295 just rings and rings and rings until it errors out with a fast busy signal. FKC is chit. Garbage employees, garbage everything. read more

After an appointment in the area I decided to give KFC a try, being that I probably have not had KFC in 20+ years. So, not even knowing what to order I just asked if they had a chicken sandwich meal, so I went with the classic fried chicken sandwich, with fries and a drink, and added cole slaw, because it is one thing I remember loving! The chicken sandwich was just okay. Somewhat dry, and only a dot of Mayo and two pickles (luckily I asked for a side of pickles at the window)! The fries were so greasy I only had two, and unfortunately they placed the fries on top of the napkins in the bag so the napkins were just grease. The saving grace was the slaw, just liked I'd remembered. So, glad I gave them a visit after so many years but in no way will I be rushing back. read more

lately the crispy chicken is over cooked, the crust is dry and and overcooked. Wherec can I get the wonderful fried chicken we use to get from KFC? so disappointing. Iy could be individual problem but had a similar experience in Roswell Georgia. the one close to us is on Lancaster Hwy near Indianland, SC. How can I find good JFC? read more

This is KFC on Albemarle Rd., Charlotte mashed potatoes, not done. They didn't want to get a refund. read more

KFC - KFC On albemarle Rd., Charlotte Mashed Potatoes not done they didn't want to give a refund - Fast Food Near Me - Charlotte, North Carolina

I'm not one to complain usually, but not this time. For starters, the drive thru mic is almost silent, I'm in my 20s and I had to hang half way out my car to hear the speaker. Then I got the big chicken sandwich box. But I was missing half the box when I got back to my job. And to top it all off, no utensils to eat my Mac and cheese. Everyone, listen to the raising for this place! Should have checked it first read more

What a dump! The sandwiches were OK, and the employees were friendly enough, but not a single one of them was wearing a mask correctly, it was like "if I have to I'll pretend". Also although the dining room was empty there was not a single clean table, they ALL had food bits, the tops were greasy and sticky. read more

After having a really bad day, I went here to order food. The girl gave me attitude the whole time I was ordering. I accidentally ordered a sandwich by the wrong name and instead of saying I'm sorry can you repeat that she said "what the hell is that". When I was done ordering I asked for honey mustard and over the intercom said "girllll come on". Sorry for wanting sauce with me order I guess. Thanks for making a really bad day even worst. read more

Our family ordered a bucket of chicken, with Mac and cheese and coke slaw. The cole slaw was good, Mac and. cheese was.edible but not good. The chicken was soggy and grossly greasy. The chicken was oozing grease from absorbing grease from improper frying, not showing kfc talent . read more

Excellent service! The staff is so kind. Thank you for the delicious chicken and fresh hot biscuits!!!!

Bro I'm not finna dog the employees they prolly ain't getting paid enough to care but man there just wasn't no soul in my food bruh the shit was dry and greasy the fries were sad but the best part of the meal truthfully the best part of the meal and that's the damn side bruh f in the chat to this place and at the same time the food just wasn't it chief I feel bad for these people truly I hope y'all are okay over there read more

This location keeps running out of things in the middle of the day and doesn't tell you. The drive thru has been a slow disaster the last three times I've tried here. The last time I went (today), they sent the person taking our order home right in the middle of the transaction and the new person had to figure out our order from scratch. So we sat there for fifteen minutes haggling again because they didn't have half of what we ordered - no dark meat - and it was only 8pm. And they balked at giving us a refund for what they couldn't deliver on. I felt bad for the new person standing there trying to deal with what was happening inside the store. It was a bit of a fiasco. So I am going to give them some time to fix their problems before I go back to this one. read more

If you have ever been to a KFC, you genearlly know what to expect. This was that. The lobby was not very clean and the drink area was a mess. The employee who helped me was fine, but the woman working the drive thru at one point closes the drive thru window and yelled "I'm so sick of stupid customers!!". Yjat resulted because the customer in drive thru asked if she could add something to her order, after she got to the pay window. The employee was telling the customer that she could not add anything because she had already begun to take the next person's order. Hmmmm..... I mean, ok, she closed the door so THAT customer couldn't hear her (at least I think they couldn't), BUT, what about the customers INSIDE the store???? We can hear you.... it's just not cool. My food came out fine, so I don't have any other issues. OHHH, I did notice an employee bagging up the cookies without wearing any gloves. Bare hands on cookies from the baking pan to the bag. I thought to myself, that sucks. I mean even dude working with the fries had latex gloves on. Then I left with my $5 meal box, and realized it came with...... a cookie. Nope, I didn't eat it. No wonder anytime a Chick Fil A moves in next to a KFC, it's bad news for KFC. read more

Very timely service and staff was very friendly. Only complaint was they forgot my chocolate chip cookie but no big deal! I come here almost everyday since I work in the area. Great place for a quick lunch. read more

Horrible. Yes to wait a moment in the drive-thru. Moment turned into 15 minutes with no update or answer on the speaker and a phone that has been left off the hook and getting a fast busy. I finally gave up and drove away read more

I know KFC isn't the classiest place to go, but I would at least expect decent service I have visited this location a handful and times, and I have never once received the correct order. When I go inside and ask for the correct items, I am greeted with nasty looks from the woman who took my order, repeated it back to me, and still got it wrong. Might as well go inside instead of the drive through because you'll have to go in anyways. read more

I don't expect too much out of KFC, but wow is this place a mess. Drive through said to order then talked to someone else. Someone was asking for change at the drive through. Then all my food was mangled and had some brown lettuce on it. Gross! This place is convenient but it has seemed poorly managed on almost every visit. read more

KFC - A mix of sad lettuce and brown, rotten lettuce. - Fast Food Near Me - Charlotte, North Carolina

No had no crispy chicken. Charged me $8 more dollars to replace with tenders. Took 20+ minutes to get the food. Didn't include butter that I requested. Don't recommend. read more

For some reason, I've had the craving for a breast meal and Chicken Littles twice this week. (Mac and Cheese and Slaw too.) I only really use the drive thru. This restaurant is OLD ....seems like it may be as old as the early 1980s or so. Food always comes out the window pretty good...and has the standard KFC brand flavor. Never have a bad food item there. NOW, the last two times i went there, i have been approached in my car by some panhandlers roaming the lot.... so LOCK YOUR DOORS. Thank God that the KFC staff is aware of this and runs them off....however, the last time that they tried to run one off....i thought that there was gonna be a throw down or a shoot out. The police were called....but i didnt stick around to see what happened. It was time to jet. I'll continue to visit simply because its close to home and i like it better than Bojangles. read more

I have been going to this location for over a year and all these crap reviews surprised me! This location is my favorite, yeah sometimes they are out of things but the people are friendly have never once had anyone be rude to me in the drive thru and if they are out of something they always try and make it right offering other items and even extra and free items. read more

Looking through the drive thru window, you could see that only one employee was covering both their mouth and nose with their mask during the current COVID-19 pandemic. Many employees were only covering their chin. After getting my order incorrect, I asked at the drive thru window for corrections and they told me to pull up. When they brought the corrections, they were pretty rude about it. Also, the chicken was incredibly dry. read more

Totally didn't get what I ordered. Had to go back. No apologies from anyone. Treated me like I made it up. Need a management shake up. Not the first time this has happened. read more

Stopped in this week for some Nashville Chicken, which was really spicy (which is good). Also was pleasantly surprised how friendly the staff was to everyone who came in even making recommendations and giving food descriptions which I thought was going above and beyond for fast food. read more

Horrible place!!! First of all, did not have half the items on the menu during lunch time!!! No fried chicken at KFC!!! They said that they didn't have any dark meat! I ended up getting chicken tenders, made me sick! My stomach was literally upset the entire rest of the day! I said I would get mashed potatoes! Gave coleslaw as the side, said I would be eating in, gave a take out box, when I said I wanted to eat in after I got the box, the staff didn't even bother to make it right!! Horrible experience, never going there ever again! Turned me off to KFC all together. read more

Tried that new nashville chicken tenders ,, not pleased its very greasy im talking about the tenders were dripping in grease come home with a stomach ache and throwing up read more

We ordered, paid and the guy asked us to pull up to the door because our food wasn't ready and a person pulled behind us. The guy yelled out the window rudely yo drive around to the main door. Then it took like 15 minutes for them to bring the food out. Then when he brought the food out he was yelling out in the parking lot to some other car as he was handing my food. read more

7:00pm on a Saturday night and out of chicken? That's kinda the point of the "C" in KFC, right? Do yourself a favor and go a mile down the road to Church's. read more

Check your bag, they don't answer the phone within an hour of close. Tough luck if they short your order, they will not acknowledge you at the drive-through if it is close to closing time. read more

Sunday afternoon we went to get a 20+ piece original meal. Which is not cheap. When we got home it was only legs and wings. Called them and they said they had run out of breast and theighs when we made our order. Really... Do you not think it would have been better to let me know. Insult to injury... apparently the chicken had been sitting out for sometime. It was dried out cold and greasy. Seriously nasty! Wendover Rd. Store in Charlotte. read more