I'm not impressed with the people working there Chick-fil-A personnel used to be kind and smiling and inviting. It's changed the food was OK. I had a 12 piece nugget. They weren't quite crispy. They were warm, not hot. Chick-fil-A used to have a wow factor now they're mediocre to me very disappointed read more

Food last breast was rock hard !!!! I was told the owner would be calling after a ridiculous encounter with a "manager" Never heard from him guess he knows !! Excuses were we have a new team places like that always have a new team it's a busy restaurant it's always been a busy restaurant Just not very good at reasoning read more

Never thought I'd have a bad experience with a CFA employee, but guess it had to happen some time! We showed an associate what was wrong with our order, she was happy to make it right; then the manager Sajah (?) jumped in and instructed her not to correct the order. Wouldn't explain why, wouldn't help at all. So strange because employees at this company are generally super friendly and respectful. read more

Ordered a breakfast bowl. See the picture attached. Actually no food here at all. If I wasn't rushing to work I would have gone in and complained read more

Chick-fil-A - Breakfast bowl - Fast Food Near Me - Charlotte, North Carolina

For the past three days, I have been eating here every day, and each time I asked them to refill my Coke, they did. Today, after getting my food, I ate in my car in the parking lot. When my drink was finished, I went inside to ask for a refill, but the employee told me they couldn't do it. They said they don't offer refills once I leave the property, but I told them I hadn't left--I was just eating in my car. Still, they refused. Is this your idea of customer satisfaction? Thanks, Chick-fil-A! read more

A great place to eat and maybe even build community with other regulars and staff. The breakfast biscuits are always great!

The food is really good chick-fil-A is are go to dinner after sports practice. My daughter and I enjoy it very much

I wanted to grab the kids something quick, and I generally love this chain so I went. I pulled up, and could tell it was a little off because there were two team members waiting for customers, but the second team member waited for a while before she came over. She just stood in the empty lane. Once she finally decided to come over, she was giggling but said, Can I get your name for your order? I said sure. Let me grab a Mac and cheese please. I'll also take the chicken nuggets meal and sub a Mac and cheese instead of the fries. She was ready to input the meal but said her tablet died. It was still on but since it was 8:52 pm I guess it quit on her. The second team member was able to process the order and charge me, but then told me that her manager signed her out. The first team member came over and said, yea. Justin just signed you out. They both smirked at each other, but I didn't find it funny. They told me to drive around. It was 8:58 pm at this point. I pulled up, and one of the team members told me that they had a Mac and cheese ready and asked for payment. I showed him my Apple Pay screen and that I had paid 15 dollars and some change for a meal as well. He didn't see the meals. Some of the team members were smiling like, here we go. They were already cleaning up and so I assume that because he only offered me the Mac that they didn't have the rest of my food. I saw Justin standing there, with his name tag on, so I said, are you the manager? He came over and I said, the team members said you signed them out. He said, "I didn't. But that will be 15 dollars and whatever change it was." I showed him my Apple Pay, and that the charge had been approved. He told me, "I voided it because the tablet cut off." I said, I don't see a reversal on my account. " He then told me that I would see it tomorrow. I let him know that, that wasn't true. Banks don't process anything on Sunday. He said, "Well my bank does. " He was totally unprofessional and rude. I asked for his store number and the address. He told me he didn't know the store address. I said, "Your address will come up on the receipt. " He stormed off, closed the doors, and went inside. I could see other team members smiling and some cleaning. Then he came back and said, "I googled the address," to be funny I'm guessing. He was still yelling about the bank reversing the fee on Sunday as I left after I mentioned it again. All in all, I thought it was crazy that he never apologized, signed his team members out before 8:58 and wanted to argue. I didn't care about the refund really. I wanted the food for my kids. He should have been honest and just said it was late and they didn't have anymore food. Instead, he had an attitude and the entire store acted immature. Closing early meant more than finishing up right for the night. My kids left without their Mac and cheese, and nuggets. I left, slightly flabbergasted and shocked by Justin's rude and unprofessional behavior. I will not be going back to this Chi-fil-a. read more

Always quick on the way to work. Great food and coffee like every location. I'm surprised at the negatives reviews. I think it would be telling if people could leave reviews for some of those people. read more

An afternoon lunch, or even a late night stop, at Chick-Fil-A sometimes is often needed. This location, like so many others, draws a crowd and although it may seem packed service is always on point and whether you hit the drive thru or dine in things move pretty quickly. Most visits, and like this recent visit, I ordered the 8 piece Chicken Nuggets meal with a side of pickles. My meal was hot and fresh and makes me wonder why I don't treat myself more often with a visit. Although I'm not a huge fan of waffle fries theirs are always good, but the nuggets are the highlight for me. read more

Normally I love chik fil a- but oh sooo disappointed in my chicken nuggets yesterday. Fatty, dark meat, really not the quality chicken I have grown to love. Hope it's not the trend! read more

Popped in tonight 15 mins before closing. Line was busy so I didn't mind going in. No wait inside and a little busy at the time but the cashier was helpful and very polite. My meal was made to perfection and would of been even better if I ate it right away. Dining in was offered even at that time. The drive-thru line was still filling as I left. Salads weren't available but I went with the usual club with bacon meal deal. The cheese was melted and the bacon had a nice texture. No chew. The drive through was tight. Some car didn't park all the way into their parking spot which almost made me hit a cone for the drive thru. Gotta be careful. I can imagine to the heckfulness on a busy day. I saw this location had a breezeway quipped with fans and shelter for rain. Chick-fil-a cares about their patrons for sure! read more

Chick-fil-A - Delicious & melted cheese last 20 mins to closing! - Fast Food Near Me - Charlotte, North Carolina

Very professional, clean, supports the brand very well. This is one the better locations in my opinion. read more

Chick-fil-A - Fast Food Near Me - Charlotte, North Carolina

I love them. Only thing bad is the traffic. They have got to figure something out about the line and I bet they will. That's probably why bojangles hasn't come back. And they are one of the few that still do quart of ice cream. read more

As much as this place charged for food! Half of my fries are the bottom of the basket!!! All little broken pieces, will not come back again, food was cold so basically it had been sitting around for a while. I could have gone to Harris Tetter across the street and bought a bag of Tyson's chicken nuggets and a bag of waffle fries for what I spent here and cooked them way better and not had bits a piece. Take it from me I have had more crappy looking food from here more then once or twice. read more

Chick-fil-A - The bottom of the basket of fries! This is what you get from this Location. - Fast Food Near Me - Charlotte, North Carolina

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We had lunch here one day while in Charlotte. Ordered their Chicken Tortilla soup and some of their Chicken nuggets. Soup was tasty and hot! The nuggets tasted texture-wise like they had been sitting for a bit. The Buffalo dipping sauce was pretty good. Very popular lunch place - place was packed! read more

Chick-fil-A - Fast Food Near Me - Charlotte, North Carolina

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Waited 20 mins for my Chick-fil-A a week ago and was given a gift card for a free meal. Very nice for them to do that..or I thought. That gift card has not left my wallet/I have not been back until today. Checked my bank statements to make sure I wasn't losing my mind. Was told the gift card was used 3 days ago. Makes no sense. Felt like the manager thought I was trying to scam them. Not sure if Chick-fil-A is giving out faulty gift cards for customer satisfaction. Never thought this would happen with a Chick-fil-A. Very disappointing. read more

I love CFA, but tonight was a big disappointment. We ordered a large fry along with a medium fry with our meals, and this is what we were given. The "large" fry had less than the medium one, and cost more!! (No, we did NOT eat any of them in the car!) read more

Chick-fil-A - The "large" fry vs. medium :( - Fast Food Near Me - Charlotte, North Carolina

This is the McDonalds of Chick-fil-A locations. Got a grilled chicken sandwich and the chicken was so small that half the bun was pure bread and lettuce. Large fry was only half full and undercooked. Employees were rude. Just not at all a Chick-fil-A experience. Honestly just go to the Windover location, it's five minutes down the road and you'll actually have food to enjoy. read more

Horrible service it's just kids talking to each other Don't come here I usually live chik fil a but not this place read more

I always compare fast food based on the oil they fry french fries. I like that they use fresh oil.

Whoever is running this place is a delusional. They don't allow walk in orders, and the line is backed up into the street and blocking the nearby intersection. Complete waste of my time and recommend never coming here read more

Always consistently delicious. You can't go wrong with a salad, soup, chicken sandwich, milkshake or a fruit cup

I've noticed a lot of bad reviews on here but people forget to mention there's a bunch of children working here. I'm sorry, but to have these 14 year olds dealing with the stress of CFA's long a** drive thru is ridiculous- they deal with school,sports, extracurriculars... I think it's ridiculous to expect perfection from ANY fast food place that employs mostly minors. read more

Terrible, terrible customer service. Placed an online order to be ready 5:00-5:15, left at 5:49. Had to approach a number of employees to get a status update(s). Never was approached/questioned by them as they had to walk by me dozens of times during my 40 minute wait. Did I mention terrible customer service? read more

Chick-fil-A - ows a receipt in a car - Fast Food Near Me - Charlotte, North Carolina

Great Chickfila! The employee was very nice. Great service. The Bacon Egg and Cheese Biscuit And Sweet Tea were great. They have a fun playground for kids. Highly recommended read more

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So I am a fan of Chick-Fil- A so much I'm a red member. The food is great and this location is consistently busy. Every time I go there is a line going down Randolph with cars just to turn into the place. Don't come here if you are on a time crunch. They are not my favorite location due to their customer service here. The people working who occasionally forget the mission or vision of the company. However, the good is consistently good. Eat more chicken! read more

Go to any other Chick-fil-A! I usually do not post negative reviews. Only reason I do is so others do not have to waste their money. I have had a poor experience the last three times I've gone here. I asked for a side of mac, I got home and find out I had soup. My bf ordered a breakfast burrito and drink, they didn't give him napkins, or a straw. He ordered a number one, I ordered a 3 count strip. We get to a park and his sandwich wasn't even in the bag. Third time was the last straw for us. read more

Honestly it's hard to complain about Chick-Fil-A as far as customer service in fast food there is no comparison. Some days the food is better than others but that's almost pretty much everywhere you go. I like this location for the most part except for Parking & the drive through entrance. You can literally sit in the middle of the road for 5-10mins trying to get Into on some days during lunch traffic. Even with the huge crowds they still do a great job getting you in & out & the employees are soooo great. One of them in particular knows my name..like he literally says my name whenever I come & I honestly don't go there enough for him to remember, but it's things like this that makes chick-fil-a soooooo special read more

Chick-fil-A - Where is the rest of my fruit? - Fast Food Near Me - Charlotte, North Carolina

This place puts me off CFA as they consistently forget items in my order - and not something like condiments, but actual food items. I don't care about being comped for the meal later - they can't even use being busy as an excuse as this has occurred on days when the line was short and moving quickly. Do better! read more

I get lunch here once a month & every time I kid you not, the first 7 fries are full in size and the rest are crumbs, fries from the bottom of the bag ! read more

Great service, great food, and a fair value. I want to shout out to Travis who served me twice today on my trip to Virginia for breakfast and then again at lunch on way back to Charlotte. read more

Definitely did not feel like I was at a Chick-fil-A. Felt like I was at any regular drive thru. The girls standing out front taking orders were standing around for a while talking amongst themselves while I drove around. I should've been next to ask for my order however they went on to the car behind me so I thought they were just doing random orders since the line was moving. Next thing I know one of them was just shaming next to my door. If I didn't happen to look back at my son I wouldn't have noticed her. Not my normal experience. Not even the my pleasure.... read more

Chick-fil-A is always a good option however parking sucks and the drive thru line is in the street

Listen, I really don't like posting reviews without the pic, but I keep getting emails and Yelp notifications reminding me I need to leave a review. I ain't got no pic for y'all (bad grammar so you know it's real). I went through the drive thru and said I wanted the largest sized fries they had- I had been craving them all day. I blinked and them fries were gone. What pic? WHAT. PIC. Those fries were fresh & hot as hell, but apparently i didn't care because I burned the roof of my mouth and it was hard to floss later on that night. I wasted no time to eat those fries and dip them in Polynesian sauce. I have no regrets. The fries had the RIGHT amount of salt on them and they just blessed me...just like I feel the staff there is blessed with the Holy Spirit. Y'all ain't never gonna catch CFA slipping. I'm sure the staff has discernment on demonic spirits and they bind them in the Lord's name before the shift starts. I ain't been to a bad CFA yet, you hear me!? Honey, I couldn't work there because I be having an attitude sometimes and you can just tell their customer service comes from a deep & genuine place. read more

Service was good, I had no problem with that at all. But when I got back home, my girlfriend took a bite of one of the nuggets and she spotted the meat was pink inside in one nugget. read more

Chick-fil-A - Chick-fil-A- Nuggets - Fast Food Near Me - Charlotte, North Carolina

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This is a good one (Cotswold) as evidenced by the number of cars blocking up Randolph Rd much of the day, waiting. But they made a mistake hiring Zachary Mennona as he becomes angry and threatens people with curses. He needs to be fired. read more

Excellent customer service. Food is always hot and fresh. They pay attention to customized orders and make sure you have requested condiments, straws and plastic utensils in your bag. Chick-Fil-A sets the highest standard in fast food service and drive thru service. Others should learn from them. read more

This morning a girl named "Terese?" Was extremely rude and had no business to be..... the girl taking our order was ordering our biscuit "dark" and the other girl terese screams "we don't sell well done biscuits" while she was standing with a boy who than both started laughing loudly, like we are stupid or ignorant and we come to this location every day..... and get the same order, with a dark/well done biscuit, no one has EVER said to us we don't sell well done and we've been here over 2/3 years coming and this girl chooses to scream over at us from another lane like we were stupid than laughed. It's intolerable behavior, she should be fired, you don't speak to customers much less your elders with disrespect and esp out of NOWHERE. Why does she have such an attitude and when asked her name, saying "why what's up" like she beings confrontational.... and the girl in our lane, (I'll fill in her name later) refused to give us her name, trying to say something about "lunchtime" it's 8:16am........ this is crazy. And "I'm sorry doesn't cut it for me at this point" Treat your everyday customers with respect. Samuel L Cathy didn't leave his legacy to that.... it's time to go over the managers head... they should at least comp something or do something other than Sorry, which we get a lot up here when they have so many children working... and the girl terese is just a child.... to see that she speaks to customers like that and at her age.... wow she's on the path for success lol NOT And Chick-fil-A cotswold, if ur gunna hire young, TEACH THEM!!!! read more

The staff here is really top-notch! They are always in a good mood which is very welcome in the fast food arena. The new chicken mini's were such a hit and I see why...so glad they added them as sliders! My sweets loves his chicken burrito in the morning and fast food luxury for me is the chicken egg and cheese biscuit with a large sweet tea (wheee!) Although the drive-thru line here can be ridiculous there is plenty of parking and it can be easier to enter through the street that runs behind Chick-fil-a. This is our road-trip breakfast go-to! read more