Drive-thru 9PM. Dude taking my order disappeared for awhile, I was wondering if they were being robbed or maybe he had a heart attack. He finally comes back and asks me my order all over again. Takes my exact change and acts confused as he puts it away. Then I sat at the window thru 3 R&B songs before I finally got my food. You guessed it, order was incorrect. We just moved here. Excited to see Jack not far away. Guess he will be though because we won't return to that disaster. read more

I only ordered fries, I asked for them to be cooked fresh, I heard the young lady tell the boy to drop some fresh, I waited & still got some cold hard fries. I'm very annoyed & had I not have to finish driving my route I'd take this trash back for the $7 I spent. Now I have nothing to eat what a waste of my time & money. read more

I would like to give amazing praise to Katara! She is an associate there, working drive-thru some nights, and she was so pleasantly sweet, kind, and funny! I know this location just redid/replaced their hoods and fryers, so the food is coming out super fresh and delicious! As a DoorDasher, they are always on point, with the food always being accurate and the other associates are kind and considerate too! Great hob everyone! read more

Service was fast, food was hot and fresh and cashier was super friendly! Everything was perfect.

Jeez, guys. It is 11:30 in the morning. You are not busy. Why can't you give me a freshly made burger for my $5.40? One that is, say, hot, or at least warm? No excuse for the lousy quality of what I just bought from you. Nasty burger that has apparently been sitting in your holding tray for probably an hour, maybe longer. With ice cold slices of tomato and cheese on it to drive home your point--"we are too lazy to serve our customers fresh food!" I ended up throwing away most of it. Disgusting. $6 wasted. Thanks for nothing. You will not me see me again. read more

I used the drive thru on Sep 22nd around 7:50 pm. Needed a quick snack while making stops. Tried the loaded spicy mini tacos. Could only pay with cash; not a problem. This is exactly what I saw when I took the food out of the bag before driving off. I know it's fast food, but if you're moving so fast that you do see a problem with serving food presented like this, something's wrong. read more

Jack in the Box - Spicy mini tacos - Tacos Near Me - Charlotte, North Carolina

Very disappointed. Drive thru only. Inside lobby is closed. Literally everything we attempted to order we were advised they didn't have it. We gave up and went to leave and were stuck in the drive thru lane due to there being a barrier beside it trapping us in. read more

I really really want to give more stars, but my experience unfortunately confirmed a lot of the other reviews for this location. In a world of COVID, drive-thru is king with convenience, minimal contact, and the promise of a hot meal you can enjoy once home. The Sunday I decided to venture out of my bubble and try breakfast turned out to be a bit of a mess. When I arrived, there were two cars in line. OK - "no problem" I thought. I really should have reversed out of the line, but in about 5min there were two cars behind me, so I was locked in. Probably one of the worst drive through experiences I have ever had, it took forever to actually move up, place and order... and then after placing the order, you were stuck in line for another 20min. I understand the Jack in the Box menu is extensive so I'm sure it messes up all the prep time depending what people were ordering. Sunday morning... they were out of coffee... so I opted for soda. What I received was luke-warm soda (no ice at all)... and the staffer tried to give me a straw twice which makes me believe he was just going through the motions. I get it... it's a job, but at least attempt to do it somewhat well. The only redeeming factor was that the food was tasty... {maybe cause at that point I was ready to eat my hand}. I wish I could give you more stars, but alas, I do not want to revisit and have a nightmare experience stuck in a drive-thru line. I'm going to exaggerate here, but I feel like a sit down diner would have been faster. read more

I want to give none but that's not an option. We waited half an hour and got nothing and got flicked off. They didn't even try and take orders. No car or order was in front nor were there any customers inside and had us waiting. Stay home brokie if you don't want to work. ‍ read more

Slow. Slow. Slow. The employees are never working and trap you in the drive thru line. They will make an excuse that it's a shift change which takes 30 minutes. Never go at night read more

Had high hopes but very disappointed. I can take a slow drive-thru for good food and service. Unfortunately, it was a slow drive thru with bad service and semi ok food. They had items on the menu that they don't sell anymore, out of stock on several items, soda was completely flat, and the cherry on top was the order was completely wrong when the guy finally handed me a very crumpled, very "handled" bag of food. Complete waste of money. read more

Terrible the service and it took them 35 minutes to get me two things. Don't recommend. Will never come back here

This place sucks! Waited forever for my order while behind some guys waiting on their shit! Management needs to do something with this damn place! Slow slow slow! What a let down! And all I ordered was two baby tacos! What a joke! read more

Went to this location around 12pm, I understand it was lunch hour but waited in line 20 mins then an extra 5 to hand me my food. My fries were fresh but my burger bun wasn't toasted and tasted like it's been sitting there the whole 20 mins I was in line. It was room temperature almost cold. Will not be returning to that location . Also 10$ for a medium is crazy read more

I'm embarrassed to admit I even frequented this nasty place, but my 11 year old was starving so I agreed to get him a burger. My children have never eaten at a Jack in the Crack and I haven't in 20+ years. Anywho.. the drive through worker poked her head out the window and told me their system was down. So I said ok, "May we please use your restroom?" Drive thru worker said no. I responded that their system being down shouldn't affect the use of their restrooms. She then proceeded to tell me I could suck her D$&k. I would not recommend this restaurant. Cotswold location, 4505 Randolph road. Worker was an obese African American female with spiky unkempt hair. Watch out. read more

Worst jack in the box I've ever been to in my life. Both sodas had no carbonation, the fries were stale, the burger (freaking butter burger) was DRY! How do you suck this bad at your jobs you couldn't get a single thing right? read more

Ordered pickup through the app, came 15 minutes later and they had me pull to the side and wait another 10 minutes. On top of that the little girl at the window was very rude and shouldn't be working in customer service. It's like they ignore their mobile orders and that's extremely inconvenient. The app said my food would be ready in 5 minutes and it's been almost 30 minutes now this is ridiculous! read more

My order was Horrible my egg rolls were burnt , the breakfast plater was burnt the pancakes was cooked so long there like frisbees, my daughters chicken nuggets still had ice in the inside, ordered two taco's and a large root beer didn't get it in the order this is ridiculous the team lead at manager needs to get dismissed for there negligence i don't understand how you can let food go out like this it's not Edible read more

Jack in the Box - Hard as a brick pancakes - Tacos Near Me - Charlotte, North Carolina

See all

My first night visiting Charlotte, NC again (I do come to this city often!), and I was tired and hungry. "Hangry," if you will. I got in late and I just wanted to get something quick and head to my hotel room. I had some work to do, so I wasn't even going to be able to rest! But I needed some fuel (albeit fast food fuel) to keep me going so I could write up some files. I decide on my order at the first menu and pulled up to the second menu to place my order. The woman greeted me and I began to tell her what I wanted. She immediately interrupted and told me that I was going to have to wait about 20-30 minutes for my food because they had a large online order that came in and they had to take care of that first. I asked her if she wanted me to go ahead and order and then pull off to the side to wait. She told me no, she didn't want me to order, I was going to have to wait in the parking lot for half an hour and then I could order. So much for being "fast" food. I drove to a parking place to look up a different restaurant to order from. Not another Jack In The Box. Instead, I decided on pizza. As I was scrolling through Yelp, I saw them reject another customer who wanted to order at the drive-thru window. That person looked pretty perturbed as they left the drive-thru and drive off. I won't be coming back to this establishment. read more

The Jack in the Box off of Arrowood Blvd NEVER has any items I want! They are always out of the more popular items....what is the point of offering certain items if they are never available? What a waste of a restaurant! read more

I sat in line for what seems like forever only to finally be told it's cash only right now. Put a sign up !! read more

Will definitely be on our next stop to Charlotte. The food is absolutely amazing the customer service is out of this world read more

Jack in the Box - Kiddo got the most amazing spicy popcorn chicken box and my #4 was amazing. The customer service was out of this world amazing - Tacos Near Me - Charlotte, North Carolina

One star is too many, AVOID THIS PLACE AT ALL COSTS! They are out of the most basic items every single day (curly fries, ranch, coke, tacos) it's insane. Been here three times, first time I thought it was just a low inventory day. Second time it was obvious that this place is horribly managed and third time was completely on me, I should have known better. It's impressive, I've never seen any type of restaurant this poorly ran. If they don't care about keeping the most popular items stocked, makes you wonder all the non customer facing tasks that aren't being taken care of. Probably would be closed down if a health inspector came by. read more

Worst place ever horrible service don't come here get new workers they give attitude but don't give our order right

Everytime my friends and I go to Carolina Rebellion/Epicenter, and Great Wolf Lodge we ALWAYS eat here. It's amazing!! We love it sooo much. We get soooo excited everytime we know we're going to Charlotte for this place! I wish they would open one in Raleigh!! read more

My husband and I order food get up to the window, the guy confirms our order we pay and get our food. We get all the way home to find out that half of our order is missing. So I call up to the restaurant and they said we could back or the could fix it later. So we came back up to this location. We called inside to see if we have to wait in the drive up or could we come in, they stated the restaurant was not open. So we had to Wait in a five car deep line to start off with, then we finally after 20 minutes get up to the window and tell them what is going they only offer to replace the food we never received, now keep in mind we went all the way home noticed the food missing and had to come back up ( which we brought the bag of food with). All they are willing todo is give us what we are missing and now half of our food is cold. This is the worst service ever... if you want your order right I would highly recommend chick fil a because they make it right when it is there fault. Also don't expect an apology. Oohh and I just got home to notice that ordered my two burgers without cheese, however they both have cheese on them. There is no way in hell I would waste my money here again!!!! Hoping they close down and we can get a restaurant that actually cares about there business. read more

I love the delicious cuisine they produce. The staff is friendly and the environment is pleasant. In addition, the telephone service is of the highest level. I'm thankful. read more

You will wait 45 mins in a line of 2 cars for cold food, if they even have what you want. Not to mention they will likely forget 3/4 of your order so you'll need to triple check your bag. They are always out of everything when I go and I go once every 3 months. I used to really like Jack in the box but always have had a negative experience here. Not worth the time or money read more

So let me start by saying I've been a long time customer of this company long before I moved to NC, which I was shocked to find out Charlotte is about the only area to find one in the entire state, none the less, makes my experience here when I come through the area that much better, being it isn't something I get a chance to enjoy often. Ive been in the food industry a long time, but I literally just drove 3 hours and went out of my way to show up and be told I'd have to wait 15-20 (which it's been longer than that now) mins until third shift shows up for work and they can't serve anyone. I watched now about 6 other vehicles pull up and be told the same thing. It was roughly about 9:50 when I pulled into the parking lot it is now 10:11 and there's still no one here... My problem is that your management should have never stopped serving or changed a register out until they were adequately staffed correctly to begin with. This is the result of poor leadership, and integrity, and more or less a lack of quality employee vetting. I have been in the restaurant industry for almost a decade now, to stop POS service to your customers during operating hours is detrimental to not only your profits as a business but your image to your customers as well. I am extremely disappointed in this visit. read more

Jack in the Box - 10:09 and were waiting on 3rd shift to come to work. - Tacos Near Me - Charlotte, North Carolina

Fast food 84.5 sanitation rating, it's the easiest thing to correct. Don't need to say anything else

The customer service you receive at this location is horrid. The staff is so rude and unwelcoming that you can't help but to never step foot at this location. We ordered food through the drive through and they rudely requested that we pull in front of the building so they can bring it to us. The woman that was working at the drive though seemed like she didn't enjoy her job and was taking out the frustrations on the customers. I really don't think that they understand that the only reason they are up and running is because of customers. At this economy I really wish that people were appreciative to have a job. These employees really need training or to be replaced with friendlier individuals. Regardless of that, the food is delicious. read more

Jack in the Box - Tacos Near Me - Charlotte, North Carolina

First they got my order wrong and I had to come back to get the correct one. I work in the food industry too, so that's understandable. But that spicy siracha burger was not. It was so DRY. The "sauce" was missing, the cheese wasn't even melted, and it just made search for some water. Which is what I did after one bite. The iced coffee was good and all but they gave my small when I asked for an large read more

This review is for the Jack in the box on Hoskins Rd in Charlotte. My husband and I went to the drive through to place an order and we were told that they were doing Door dash orders only!! I call BS!! The workers were just being completely lazy and didn't want to work!! Stop hiring people that have no work ethics. read more

Getting better the manager was just let go and they have a new manager who is there to clean up the place. I'm Mr Pickles and there every day been they like 10 -12 different managers and going there for like 20 years. Breakfast is awesome and ultimate cheese burger great (loaded with pickled). When getting tacos should ask for the shredded cheese they use for salads. To the new manager I really hope to see you again soon in the morning #24 with bacon large Diet Coke . I hope to get it fixed the way it should be. The lady who cooks there awesome employee. Sorry you had to inherit so many people who don't care or don't want to work. Don't forget Military discount always here never at McDonald's. read more

This is the second time I tried this place and disappointed again. The first time I let it slide customer service was not great. This time I go and they say they ran out of curly fries. I moved here from California and Jack in the box is the go to for late night munchies and I've never been disappointed until I move here. I won't be going back no more. read more

I love jack in the box food, but the service is terrible at this location. It's the closest one to me which means I won't be ordering from there anymore. I ordered through the app 8:20pm, app said it would be delivered between 9:03 to 9:46. It never came. I called 4 times before getting an answer because I knew they close at 10pm. First time someone answered, person hung up on me when I asked to speak to a manager. Called back again. Asked why they hung up on me, said they didn't hear me so hung up. They heard me fine when saying I ordered through the app, until I asked to speak to a manager hung up on me. She said she didn't hear anyone on the line. She didn't say hello are you there or anything. Just hung up. Asked about my order, they told me it wasn't delivered and was still sitting there. I asked what am I suppose to do. They told me that the food was getting thrown away. I asked about my money I paid for it and delivery fees and even tipped. The woman I spoke with told me she was the manager the same person who hung up on me. She said I needed to contact whoever I ordered the food from for delivery. I told her I used the Jack in Box app which doesn't say who they are using for delivery. So now that it fell back on her, she tells me to call back the next day to fix the problem. I asked for her name which she was hesitant. I believe she gave me a fake name. I will not ordering from this location again. This is why I do not order delivery. You can't trust the service. Can't trust the delivery can't trust the restaurant. Haven't ordered deliver in years and this was why. Owner needs to fire people and stop assuming they can fix mistakes. They are lazy rude and don't have any respect. They are handling food and money. They need to be responsible. It's always like blame the customer for a job you don't like. Owner needs to step up. This location hasn't changed and continues to be a terrible location. I'm out my money which was a lot for one order and I know I'm not going to get it back, cause Jack in the box is terrible business. They really are. Food is good if you can get it. I wouldn't want store credit or freebies. It ain't worth the service at 4505 Randolph Rd, Charlotte, NC 28211. Update. I have now been charged twice for the order that I never got. Almost 100 dollars for food I didn't get. Seriously I hate this place! I'm am going to report this place. read more

Faster than McD's and burgers tastes better. Haven't had JITB for years, but caved when I didn't want to wait in line at Chick-fil-A or McD's. JITB is so underrated! Burgers are a lot better and those stuffed churros are addicting. read more

Trash didn't give a receipt and also they always mess up the order I pay for a large number two Meal gave me everything small and nothing good read more

Horrible service. My first time having jack in the box and the LAST. They're rude, took forever to give me my food and no one was even in the line, I asked for a side of cheese and they gave me a open container u put fries in with cheese just globbed in it and it looks disgusting I didn't even eat it (pic attached) they gotta get closed down. Trash. read more

Jack in the Box - I DONT EVEN KNOW! Jack in the box what is this? - Tacos Near Me - Charlotte, North Carolina

RUN do not walk away from this location. Saw the 88 sanitation score and told them to cancel my order....no thank you. How??????