Smashburger is running a scam with burger patties as small as a quarter, especially for their triple double burger. False advertising for their food options. I feel cheated as a customer and don't recommend it to anyone. Better off going to Burger King, Wendy's, or McDonalda where you actually get what you pay for. No bullshit. read more

Before you read, the food here is honestly pretty great. My problem is the delivery. DO NOT DELIVER!! Charged me for fries and a burger like I ordered. I never received my fries. Not only that, but I asked them to remove vegetables from my burger, but they did not. It also took quite a while to deliver, even though we only live 5-10 minutes away. Never again will I be ordering from here. read more

This is of new category that I like to call slow fast food chains. Made to order, freshly smashed on the grill burgers. You can build your own burger, if you are not in mood for beef, they have chicken sandwiches, and salads. They make great shakes, and you can even have a beer if you want. Also they have have my favorite side, which is veggie frites, they are strips of carrots, and string beans flashed fried.... So delicious. This place is in a new strip mall which allows it easy to park. read more

This is a must try burger spot. Walking in, you're greeted with great employees here. They make it so easy to order and are very patient. They have a nice selection of burgers, fries and shakes. I've tried a few burgers here, no complaints so far. The dine in area is very clean and neat. Great setup allows for a great experience, alone or with friends. The great service along with great food makes this spot top on my list. read more

I had doubts of finding a vegetarian option but I was optimistic and vualaaaa ! Avocado Black Bean Burger :) Delicious a must have for all my veggie eaters read more

9pm on a Friday night...perfect family environment. Service was friend and fast. Food was delish! I had the Avocado Bacon Club with grilled chicken patty. My husband has the BBQ Bacon Cheddar Smash with a meat patty. Stephanie was our host and was very attentive taking my order. Michael brought the food to the table and was very friendly. read more

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An average smashburger. I have been to other locations that I found to be much better, but this is the closest. Through various visits I have found they are good when the place is empty and the service will be fast. But when it is crowded everything takes forever and they don't seem to know how to handle a crowd. My friends burger was basically raw so she sent it back to be cooked again. We waited another 25 minutes for the new burger. By then the whole group was finished eating. The staff was disorganized with this issue since when my friend asked about the status of her burger 25 minutes later, nobody could even remember who brought it back to the kitchen. read more

Happy they're so close to me now. I used to go to the one at the Riverside mall in New Jersey on route 4. Monday afternoon not too crowded, fast friendly service. Food was a tad salty....but hey, what can happen do? Still a dope burger spot! And it ain't cheap! My meal of a classic burger with haystack onions, smash fries and soda was almost $13!!!! Helllloooo river dale lol read more

Smashburger - Classic no cheese with haystack onions and smash fries and of course a root beer - Burgers Near Me - Bronx, New York

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Love the food. Could use more fried onions in my order but that's just me. Always nice and clean! Keep up the good job read more

Decent burger great fries!!! Like this place. So much better than that famous place called salvation burger that charged me $50 for a burger and fries + soda. read more

I came here before closing hours. This didn't stop quality burgers to be made! I ordered a bacon burger with fries and an oreo shake. LOVE it! The service was great and I didn't feel rushed. The only minor thing was I could've done with more bacon. I would recommend going here to satisfy every burger joint craving you have! read more

Smashburger - Not much bacon but good enough and tasty! - Burgers Near Me - Bronx, New York

This was my last time ever going to any smashburger. I went to this location on 237 and Broadway on 08/15/2021 around 8:15 pm. I get up to the front of the line and the cashier says nothing. She was playing around with the other workers; throwing paper behind the counter at the other workers, joking around, not paying attention to the customers. I stood there waiting for her to greet me or say at least "next". Also she had no mask on while working. When she finally said "can I take your order" was with a really rude tone. I placed my order then I put my card on the machine and she never pressed whatever button to process the payment. I waited for a while for my payment to process but she didn't even realized my card was in the machine. I had to finally said hey my card is in the machine why isn't it processing? Then she bothered to press the button after about 3 minutes of me standing there waiting for it to process. I guess joking around with her coworkers was more important than the line of customers waiting to place their orders. I got irritated and at this point I was ready to walk out but I needed to take my medication and I needed food and also I was very hungry. She then yelled "what did you say?". I said I didn't say anything. She turns to another worker and says "can you take him? He's here talking sh!t". This attitude has no place in the food service industry. The person I'm referring to is a female with short yellowing dreads. Please train your employees better!!! read more

Love this place. Second time eating here. This time I had the harvest grilled chicken salad. So good! I like that they bring the food to you like it's a restuarant. Ambiance is good. I always sit in a booth. Not ghetto which I love. Lol! Staff is nice. I can't wait to go back. read more

Smashburger - Burgers Near Me - Bronx, New York

I had Dylan today he was very nice and easy to talk to. Any changes we needed or anything additional he took his patience and allowed us our time to order. The food here is so fresh. Anything you order from chicken to burger fries etc.. it is freshly made to your preference. I like the staff they are always very friendly. The place is sanitary and clean. They keep up with this location. I really enjoy their chicken strips and sandwiches more than the burgers. Only because I feel you have to be in the mood for a really good burger if not it's a lot. It's definitely going to get you full. They also make very good milkshakes. The milkshakes are not runny for the most part they are as a milkshake should be frozen but easy to drink. The staff also has a lot of patience and great customer service skills. read more

Great service and great food. I was so happy that SmashBurger added an additional location near my house; no more making trips to 35th street when my cravings for their burgers and fries kick in. read more

Smashburger - Burgers Near Me - Bronx, New York

This place is great, the food is delicious and the customer service was pleasant. my husband and I felt so pleased with the experience at this burger joint. Bring back memories of back in the days where you meet up with your friends and enjoy a good burger, fries and milk shake. This place can be enjoyed by both young and old. When you go in, you place your order and pay. They give you a number to place on your table and they look for your number to bring your food to your table. I'm telling you this place is great! read more

Best burgers ever and I don't even like burgers. I tried the sin city burger and the chicken version, and it was amazing. I would of never thought a egg on a burger would be so good. And the smash sauce (to die for) Tangy. I honestly love it, I even got free fries once and it's the best, skinny and lite. I recommend this place. 1000000% Oh yeah the staff is great! Cashier is always nice and so is the expediter. And shoutout to the people that make the food! Amazingggggg read more

Came in a few minutes before closing super hungry from the gym and the staff greeted us with a smile and offered us the same customer service as if we would've walked in at noon. Thank you for serving us. Burgers were amazing! read more

Really good, classic burgers. The fries are amazing too. Service depends on the staff working that day, but I haven't had any major problems. The place is pretty clean. The burgers are a bit more pricey compared to other places but they are really really good. read more

Good food Happy, kind and respectful staff Clean Manager checks on you at your table Great spot. read more

Came here for the first time today and I was impressed by the cleanliness and service. Emily was the person who helped us and she was friendly and appear to truly enjoy her job. She checked on us a few times to make sure we were okay. I'm giving this place 4 stars because the spicy fries were not spicy enough and lacked seasoning. Overall I would recommend this place and go back. read more

The food is Great , been here 3 times and every time , the police show up 3-5 minutes after I get there . They fake order food and officer stares at you from the side so that you eat quick and leave . They do this whoever American Black Men are eating . it's called "Paid Detail" NYPD . They will come and show police presence but they come to show pressure to the customer who caused manager to use the system . it's not 911, it's for chain restaurants and certain businesses . if they want your money but don't went you sitting down - eating at the dining area, they will call "Paid Detail" and Paid Detail are police being paid for special "security" while in uniform . so they come and make you feel like a criminal ans you can't enjoy your $27.00 cheeseburger meal with extras sides and fixers . We should boycott this place. when they police came , the owner came to my table , I had only take. 2 bites and he took my table number . Never seen that happen before . Then he came back 3 minutes later and stood in front of my view - weird . I didn't say nothing . I just began writing my presentation on these experiences. We can get a pretty good sandwich at Arby's but Nyc doesnt have it. If customers knew you were passively aggressively pushing and hurrying them away indirectly - they wouldn't shop here . Any good Christian , would say , no as well. It's not about race , it's about doing what's right . Treat everyone like a customer who is a customer and not like a criminal . read more

This place will surely become one of my regulars if they keep up the great service and delicious food. Ordered the New Yorker(burger) and it was so yummy, from the bread to the sauce to the patty, A+. Staff was also really attentive and friendly. read more

Smashburger - Yum - Burgers Near Me - Bronx, New York

roadto2016#10 "SMASH mah burgerz" when you walk in this place your gonna love the wonderful smell of burgers being smashed daily.this is another fast food that dishes out good quality american classics like burgers,milkshakes etc. but theres a few things that you should be aware when you come here before you make that decision of coming to this location "wheres my money?" Quality burgers,milkshakes and as well fries... but for one meal your shelling about 16$-17$ bucks by yourself and in the area that your in you can easily get alot more for your money so my advice is if your really feeling that your burger needs a good "smash" then come here. "fun facts" they are in there second year of opening, traffic isnt so bad even during rush hour so wait time is perfect.if you plan on staying in and eating your smashburger, the service is iffy it really depends on the work server they can be a bit snippy. "overall" if you like your burger smashed then this is the right place for you! read more

I will start out this review by saying two things. First, I had been coming to this Smashburger for months and even received their emails as a 'loyal' customer. Secondly, my last visit will be my final visit. It had to have been one of the most blatantly unacceptable customer services experiences that I have encountered over years of living in NYC. It went beyond just kinda snotty employees to that of a store being run top down by employees that do not care about the guests, the company, or their jobs. I am following up this review with a letter to their corporate office. And having that I had had good experiences in the past here, I am confident that the management changed to one that hires the rift raft fools of the Bronx neighborhood who have no desire to represent the Smashburger brand. NOTE to OWNER: I am sure the front door/register has a camera being in the Bronx. All of this situation could be verified by that camera footage. My Experience - SAT June 18, 2016 around 8pm. So, I went to this location as it is closest to my apartment. It is in a relatively safer neighborhood of the Bronx, but the McDonalds down the street on Broadway did have a murder in January...so its a mixed bag/could be getting less safe. I approached the counter person and she said, "Yes", which I guess means that she wanted to take my order. They menu had changed since I was last there and had 2 hamburger combos. I said that I wanted a combo and then went about saying what I wanted on my burger. I didn't know that I couldn't customize these combos. Did she tell me I couldn't? No. She just cut me off and said, "No, you want a create you own". She said it like she was put out and annoyed, never giving me face/eye contact. At this point, I was nervous, and said that I wanted the barbeque fries, which I meant their spicy fries. She then tapped her long fingernails and abruptly said, "No, these are the fries". It was with such a hostile tone. At this point, I felt really annoyed and that I was A) Putting this employee out to do her job and B) I wasn't gonna continue an order to PAY for something if I was not treated right. I told her, "Can I speak to your supervisor, you have such a tone with me". She called over her supervisor who was expediting food and I explained to her what had just happened. With the cashier standing right behind her, as soon I said what happened she said, "Oh hell no, I am not dealing with this!" and WALKED AWAY. She walked away from the customer WHILE the customer was speaking, walked away WITHOUT taking my order, and she walked away WITHOUT the supervisor making a corrective action---instead of making a bigger mess of it all, the supervisor could have made it a learning experience and fixed the situation. At SMASHBURGER--- The customer is not always right, hell, the customer is lucky to be treated with ANY kind of respect! Now alone, the manager apologized for the cashier's behavior and said that she would comp my meal for this all. While it sounded nice as in the words she was saying, she did not seem to sincere and kept looking down. I had already lost my appetite, but I said fine. I told her that I wanted to pay for a shake. I had even come with a 'Free Shake' for your birthday coupon...which I never got to use. So, I usually get the Oreo Shake, but saw the Peanut Butter shake on the menu and asked if it had actual Reese's Peanut Butter Cups mixed in it like, say a McDonald's McFlurry. She said, "Oh, no, we just use a peanut butter sauce'. I said, "Ok, then one Oreo shake". I paid and sat down with my roommate, whose food had already arrived. The expediter then comes forward to me with a Peanut Butter Shake. I said that it was not mine. She looked at my receipt and showed me that the manager actually ordered me that Peanut Butter Shake and not the Oreo one. She wasn't even listening to me before. I see the expeditor walk back with the shake and I hear across the room the manager say, "No way, I took the order myself and he said Peanut Butter!" Really?? You are gonna say something like that when the dining room can hear you?? Where is the class? If you are gonna exchange in a conversation with your staff like that, GO TO THE BACK or KITCHEN. So, at this point, I am done. I walk back to the counter and tell her that I want a refund for the shake and that I want nothing. I tell her that I just heard her from across the room--I point to where my roommate had been sitting--and she says, "Nope, that was not me! I know what I would say and I wouldn't say that. We were gonna make the Oreo one, but fine you want a refund, you can have it." She hands me my refund receipt and surely and with attitude says, "Thank you, have a good day". She looks past me to take the next order and am in just a bit of disbelief as to how 'Paying Customers' can be treated at Smashburger. NOTE: The 1st cashier went from the register to making shakes WITHOUT WASHING her hands or WEARING gloves. Health Sanitary Codes?! read more

Good burgers and excellent service. The shakes are amazing :) I always make my own Burger. The smash fries are my favorite. Milk shakes are HEAVEN!! read more

Emily behind the counter is very friendly. However, i ordered the mushroom swiss burger and felt like it was way to greasy. Sweet potato fries were great. read more

Ordered online- food orders were totally screwed up, missing items from the burgers and missing items from the order so that my coworkers and I had to return so that everyone got the food they paid for. Food is very average at best, pretty overpriced for what it is. Not going back. read more

Easy to get to from the Major Deegan Expwy. The employees are friendly and helpful. We're big fans of Smashburger--it's my favorite of the new chains. Good variety of food options and everything is fresh. read more

So glad to have Smashburger in our neighborhood. Food is fresh and tasty and they offer several different types of burgers. Love that there is parking available for this specific Smashburger, even though sometimes it is hard to actually find a free spot. read more

My rating remains the same. I finally came back here (a year later) and still am not impressed. $19.12 for a kids meal and a regular smash burger meal. The burger was okay. I've had way better for much cheaper. I dont know if its the meat they use or not but it always lacks flavor. The burger meat is plain and tasteless and the toppings are the only thing(s) that give it flavor. Additionally, it smells in here. The tables are filthy and I saw a bug crawling on the floor (making its way to the kitchen). This place was empty so there really isn't an excuse of not being able to clean. They arent THAT busy that they can't take time to clean the place. They need to replace those rugs near the soda machines as well, because they smell like old mildew. My son ate 1/2 his burger and barely touched his fries. I didn't finish my burger and barely touched my fries. Oh and there was one place I could locate to throw my trash away. Why aren't there more trash cans? However nice the staff is, I will not be returning. I was never impressed and continue to be disappointed by this place overall. Tips for management: have someone wipe down tables every 15 minutes, sweep every 1/2 hour, mop every 3 hours. Have the carpets near the soda machines professionally cleaned. read more

Went here the other night and had the bean burger and omg it was so good. Loved every bite. The staff is extremely friendly and you can tell hard working. You can also tell there is quality leadership here. I can't wait to go back since I don't eat meat no more the bean burger hit the spot. Yep , I gave in and tried a milkshake and dam ! I totally recommend this place. read more

Three stars cause I heard great things about this place from the staff and a few visitors at my job, the way they are speaking I can only assume if it were them writing this they would give it five stars. I'll give it a try and if they stand correctly then I'll be back with two more stars. 2 b continued. read more

We came here cause this place seems to be packed a lot, we decided to give it a shot, Iam a burger fanatic and boy this didn't blow me away or meet its expectations. For starters the price had me convinced it was for sure gonna be a good burger or Smashing burger but the only thing that got smashed was my hopes and expectations on the taste. It had an old taste to the burger , it wasn't memorable nor desirable. I give this place two stars because Iam being generous. Skip this burger joint by all means. read more

Clean, friendly, good. Got the Colorado burger and it was sooo good. Fresh ingredients and melts cheeses. Sweet potato smash fries are legit. read more

Food tends to be a little salty but I guess that depends on what you put in it. I love the black bean burger and I can customize is as I please, just wish the price was a little cheaper read more

Food is delicious, staff is on point and dining area very clean. Sadly, the restroom made me feel as if I was about to be part of a horror flick. read more

Definitely the best burger I've had in the Bronx/Uptown Manhattan. Smash fries were delicious and the milkshakes are devilish. My only complaint is that I this place is too tempting and surely its not good for your body, but yea its awesome :) read more

Came here twice. First time was in February in which it was pretty ok food was good however on my second visit last week it was a huge fail. Now the food is decent nothing extraordinary but the inside of the actual location is what grossed me out. So I sat in a booth and while waiting for the booth I was sticking to the floor. I shaked it off as someone possible just spilling a drink that never got cleaned but then once at the booth I had the same issue in which the table and walls were sticky. Pretty disgusting and I ended up taking my food to go. Do not dine in!! read more

THEY GOT RID OF THE JUICY SUCCULENT HEALTHY TURKEY BURGER. This is ridiculous to someone who doesn't eat beef. Just because there's a new owner there shouldn't be such drastic changes like this. I'm very disappointed....the chicken is still good though read more