Although the portions were miniature in ratio to their price, the burger tasted great nonetheless. I had to wear a jacket the whole time I was there since it was quite nippy in the area. I just wish I would spend a bit less due to it's size because that burger was bomb. read more

The food here is great! The cost is kind of high and the wait time can take be a while when busy. I love this place and it might be one of my favorite places to eat. If your new, I recommend the haystack onions and the classic smash. read more

My husband had been really wanting to try this place so we found ourselves here when we were having a burger craving. It wasn't very busy when we walked in, but by the time we left it was packed. My husband had the jalapeno burger and I had the truffle, an order of smashfries, haystack onions, and two drinks. It ended up being pretty pricey. The smashfries were pretty good but the onion stack was horrible and you could only taste grease. I also tend to like onion rings instead of minuscule onion shreds in a limp heap. The jalapeno burger had one slice of jalapeno but otherwise okay. For the truffle burger, the truffle is in the mayo sauce they load on it. I think there was more mayo than burger. There were also about five tiny pieces of mushroom on it. Overall, sucky. My husband's final analysis is that his diet coke was the highlight of his lunch. I was very less than impressed, and we will be marking this place as a permanent no on our list. We now joke about this place as if we would go there to torture ourselves, laugh, and go somewhere else. read more

I just ate the best smash burger at SmashBurger! Customer service is great! Thank you Jemini nice young man, polite and professional! Thank you for coming to Anchorage Alaska!! Clean store, great customer service and food is hot and fresh! My post above was over two months ago, but Today.... 5/22/18--. rude little girl at the cash register! Alyssa! Need to change out the fry grease-- my fries tasted weird. read more

This place needs to get it together. Almost every time we go there, our order is messed up. They have good tasting burgers, and I want to like the place, but after our last experience (my husband found a HAIR in his burger - which, by the way, was supposed to be a chicken burger but we didn't find out until we got home that they gave him beef instead), I doubt we'll be back any time soon. Also, they got rid of their baja cob salad, which was basically my reason for going there. Why on earth would they get rid of their best salad??? Train your employees better, get some quality control, and maybe we'll be back! read more

I placed a written order with clear instructions to leave off toppings that I'm allergic to. Despite this, they delivered my sandwich with two different items that I'm allergic to. When I called to ask them for a refund or another sandwich, I spoke to the hostess and the manager and both refused to do anything. So I'm out over 20 dollars and I have to find other food for dinner:( read more

Best chicken sandwich I ever had in Anchorage Alaska. Great kids meals also. Everyone is so nice and friendly. read more

With all the hype I wanted to try it what I can say is....over oriced, mediocre food. The food is ok. Nothing special at all. Honestly. McDonalds is significant better than this place. Be prepared to wait up to 45 minutes for food. Also say employees handling food without wearing gloves while swapping food on trays that were suppose to go out to customers and yes I'm talking about their burgers. Dirty place. And didn't meat expectations at all. Don't bother. read more

Will I come back to Smash Burger? Probably not, with all the great burger places in Anchorage theres no need to settle for this burger. Actually I make better burgers at home than this burger joint. The flavor of the meat is just off. The fries though? Bombbbbbb. The burger was like a 2 out of 10 I think I would of got a burger from Wendy's over this one. But I will say the service was super nice which is a rare feat in Anchorage so kudos for that. read more

Place is packed, but line moves swiftly. I like that the menus are in a bin at the beginning of the line so people know what they want by the time they get to the cashiers, which no doubt helps the line move faster. The selection is huge and I like that they offer shakes and a variety of sides. I got the Alaskan kenai and French fries with an ores shake. I liked the shake and the fact that they give you the extras that didn't fit in the glass. Service is gonna depend on the line and how many people are there. They whip up the shakes fast though. They also use Reddit whip to top off their shakes. I had my order there, which meant that everything was served to us by the staff and our table is marked with a number. But I noticed that the staff was working as fast as they could to get the to go orders together in a quality manner. The burgers are put in a clear plastic container and the meals are carefully packed into the paper to go bag. The meal I ordered that day took about 20 minutes to get to me which is understandable with how many people there were waiting to be served, so I can't fault them for that. They serve the food to you with a smile and work interchangeably to keep the place clean and be ready to support each other with orders and machine refills and ingredient restock, which all of the ingredients are fresh, including the jalapeños. The meals are served in stainless steel grated trays and the staff clean up your tables for you in a timely manner at the end of you eating. My Alaskan kenai burger was very good. The meat was still juicy and the bread was soft but not weak enough to collapse. The fried onions were still slightly greasy, with fresh cut jalapeños on the top of the bun stuck on by mayo. The fried were stringy but good and lightly salted. I WILL BE SURE TO EAT HERE AGAIN. Be aware that this is not the best place to do a to go order at the moment until the initial excitement calms down. read more

Watch your order! My office decided to order lunch from here today. I ordered the Avocado Club Burger with added cheese and fried egg. When my coworker returned to the office, neither cheese nor egg were added to my burger, though I was charged for the add-ons. My coworker's order was wrong as well. I know this place just opened but that's not the way to run a business and when I called to notify management, they seemed to take it in stride and never offered a credit for my next visit. The onion straws are tasty (kind of like a blooming onion) but overall I think the taste and quality of the food is far superior at BurgerFi! read more

I avoided this place for quite a while after reading the first batch of reviews complaining of long wait times and such. After peeking my head in on a whim and seeing an open path to the register, my son and I gave it a try. We were both pleasantly surprised! First off, the prices were very reasonable. Cheaper than Red Robin, Burgerfi, Arctic Roadrunner, etc. The burgers remind me of a higher quality BK product..... like a less greasy/sloppy but equally flavorful Whopper. Still in the fast food realm, but more substantial and with more options. I have heard people complaining about the fries, but I am a big fan. The buffalo fries were definitely stellar. I will definitely pick this place over many of the other burger options in town. read more

The service is horrible. The burger is pretty good though. Orders were ready sitting at the window and they have a ton of payroll that appears to be aimlessly walking around joking with one another. That's hard to watch when you can see you food sitting at the window waiting. It was exactly 20 minutes from completing our order until they put the bags into our hands. Very disappointed. read more

Never again. I kid you not My fries were dripping oil and the container had a thick layer of oil which eventually leaked through the bag and onto my car seat. There was an inch thick piece of jalapeño in my burger which I actually didn't ask for. As far as the taste of the burger its self , blah ! read more

I have been here a few times and I think the burgers here are so good for "fast food" The meat seems to be fresh and always full of flavor. There SMASH fries are pretty good also. They seem to have fresh food friendly staff and they are fast! read more

This place gets mixed reviews. It was the middle of the afternoon and was incredibly busy, I liked that the menus were on the wall you grabbed while waiting in line so everyone had their order ready by the time they got to the register and left at the counter while ordering. The burger was actually very good, it was a fresh patty not very thick and had very nice seasonings, cooked on a flat top so it stayed very juicy. The vegetables on top, lettuce and tomato was very fresh and crispy with a light, not dense heavy bun. Seating, on the other hand was a nightmare we originally ordered our food to go but was able to grab two seats at the window bar as we were ready to walk out. On days, i.e. when it's not raining outside... LOL there is a fenced in patio area with tables and chairs as well. This place was good for a fresh burger if you're in the mood for one. read more

Food was good just not what we ordered. Out of 7 burgers 3 sides and one milkshake only the milkshake was right. We would have asked to get it fixed right there but by the time we realized we where on the other side of town. read more

Slow, slow, slow. Overpriced mediocre food and employees who are frustrated by being overwhelmed and it shows in their attitudes. One hour later the food runner just huffs when I ask him if he could check if our milkshakes were missed somehow. They bring everyone's meals piece by piece as they can't keep up and who really wants to pay $75 for a family meal eaten in shifts and incomplete? Disappointment read more

Good hamburger! The beef patty was just right and slightly seasoned, the veggies atop fresh and crisp, the bun just right. What's more, it traveled well from the restaurant to my home in South Anchorage compliments of my patient husband who waited over 30 minutes to place our order. The fries were good too! read more

Like the food but please turn the heat on and the air conditioner off!! Asked the server why the air was on in the winter and she said it wasn't. It was blowing on me and it was ice cold. The air was on damnit!! read more

Best hamburger in my life. The Kenai burger. Its made with the Kenai cheese dip. The bun, burger, bacon and crispy onions added to it's yummyness! I would really recommend the Kenai. It was $7.49, pretty spendy but once in a while it's worth it. We only had that but observed the sweet potato fries others ordered looking delish. The service was friendly but it was very, very busy and only one girl taking orders. I think they were cranking the food out as fast as they could and I noticed a sign stating that the dining area would soon be expanding. read more

Be ready for a Long Wait cause this place Gets BUSY as HELL‼‼‼‼. Descent prices for a Burger Joint like this. Frist on here in Alaska...So its Expected to be busy; so don't get all feisty if you have to wait. read more

If the line is near the door, don't waste your time. Maybe it's because it just opened but they're really disorganized. My husband's order came out quickly but after waiting for mine for another 15 minutes we asked what was happening. My order (my husband and I were on the same ticket) was 20 orders behind. I asked for a refund, which took another 10-15 minutes to get and it was for the wrong amount. The place was a total mess. We were there for an hour or so and I left without dinner. read more

on line ordering system is frequently down and they do not take to go orders over the phone. Not worth the wait inside the cramped store to get your food. Burger fi is a better place to spend your $$ read more

Waiter was rude when delivering food to us. After eating, we notice a piece of hair inside the chicken sandwich. Won't be coming back here again read more

Honestly no complaints about this place. I had heard that their service was slow so, coming for the first time when they were extremely busy was nerve racking, BUT, I had extremely good service and the wait time was short. I got food to go because I didn't want to dine in because I live so close, but it was expeditious and the food was delicious. So glad to have a good burger joint on this side of town! I also highly recommend their smash fries. SO GOOD! read more

The Classic Smash that I ordered was delicious and went down faster than I was expecting! My husband was able to customize his and said his was equally as delightful! Beyond the food the service was fantastic! Many times with new franchise restaurants openings they miss the mark in the service area but not this place! I was especially impressed with a young man named Nate who seems to have customer service flowing through his veins! Keep up the great work! read more

This place looks good but kinda fell short on expectations. Service was fast even with a line to door. Tried the Kenai Crispy Chicken. It was juicy and flavorful. Sweet potato fries where greasy and cold. The Salted Caramel Shake was an excellent hand made version with whipped cream on top. Made old school soda shop style. Order in and get the little extra from the metal cup. read more

Thought I ordered a plain hamburger with ketchup, ended up getting a smash burger with everything, sigh.... I asked for a sample of the garlic fries. They were ok, very very greasy. Burger was ok after I took everything off of it. Not sure if I'll be back. I love Arctic Roadrunner, this place has a long ways to go to make me stop going to my local burger man. read more

2nd time at this location. I ordered the triple double burger meal combo. So disappointed. The meat patty was 1/3 of the bun and the meat was so salty! read more

First off, the burgers are really good. Worth a 30 minute wait for a fast food burger? Maybe not right now. I'm sure they will get better with time once they are open for longer. Had a lot of employees standing around and not doing anything, which isn't good considering how dirty the bathrooms were. Don't waste your money on the milkshakes. They were melted, and icy. Is rather have a frosty from Wendy's. Fries were cold too. Ill give it another try once the newness wears off and hopefully they can redeem themselves. read more

Good burger, worth the trip. The fries were good as well (they are skinny...which I like). I have heard that smashburger is as good as fuddruckers. Not quite...but good. read more

Wow! Great burgers! Even for those of us who eat turkey burgers. Gourmet all the way. I think the offering deserves a better seating area, but to make it more unique and less "basic". Quality!!! read more

11/15/16 at 4:30 pm Clean, adequately staffed, french fries as well as my bacon cheeseburger were both lukewarm at best. Was unable to order a beverage because nobody had a tap card to serve beer. I'm lucky I had it King Street IPA to wash it down. Considering this is the new franchise in town, you would think the investor would be paying attention to service. read more

15 minutes in line to order . 20 minutes to get burgers. Good COLD hamburgers. Four burgers, 2 fries, 3 shakes more than $50 Crazy noisy, total chaos. In twenty years they will be able to get to RoadRunner's speed and service. read more

My sweetie & I tried this out for the first time tonight. Was very good, clean , fun atmosphere. Customer service was very good. The smash fries are amazing! Thank you read more

Ate: avocado club burger. Short line wait. Fries not served with burger. Ordered the smash fries, rosemary is a different touch to fries, but good overall. Small string fries, crsipy. Very good. Burger is smaller than anticipated, but it is the correct size per serving. Heavy on the mayo...... Way too many employees working. But they're all doing something. Pretty busy lunch hour. They're getting all patrons served timely. Microwaved type of bacon on my burger. Meh. Burger itself is okay, not juicy at all. Kind of dry in flavor. Avocado was pretty sparse for being an avocado club burger..... read more

First time in the store and they got my order wrong. I ordered a spicy jalapeno baja burger and they gave me a burger patty with 4 jalapenos and regular mayo. When I drove back they remade the burger but the customer service was lacking. I have had restaurants mess up orders before but they always apologize for me having to drive back and typically offer some kind of compensation whether it's a refund, dessert or something. There was no apology. For a restaurant with custom burgers, you would think they would have some attention to detail when preparing the food. I will not be going back. read more

Clean inside and nice people but way overpriced for what you get. Definitely won't be back for the prices.

Busy place for sure. The burger is great. As for the fries they were fair at best. Perhaps if they were warmer it would have helped.