This place is fantastic and has been solid every time we've visited. Their tots are off the chain, spicy burger is actually spicy (imagine!), and the service is great. read more

I do actually like the food. In fact the smash fries are great! What's so frustrating is they have never once gotten my order correct and it's alway worst when you order online. Like if you are staring at them they'll get closer but still not what's on your receipt. Most recently we ordered a PB milkshake add Oreos. We got a PB milkshake with no Oreos and when I brought it back and showed the receipt we got annoyed/rude looks from both the cashier and person making milkshakes. It's not that big of a deal to me so I was surprised by how they treated us. read more

Should be called dry burger. The smashing did nothing to my patty other than squeezing the moisture out of the ground beef. read more

Smashburger - Seal in the juiciness.... yeah right. Not impressed with dry burger. - Burgers Near Me - Anchorage, Alaska

I love Smashburger and have eaten at this location many times. Sadly, the service at this location has gotten worse. Today I waited for my order and watched an employee who was working on orders taking drinks from his personal drink, eating fries off the counter that fell from orders, and stack ketchup packets like a little log cabin around the straw on his personal drink - gross. None of the workers were masked and the gross kid was leading the unprofessional, joke around energy at the front. Several of the workers were doing well, but overall, yuck. I asked to talk to the manager several times, but they didn't come out. Tried to call and leave a message or talk to them, but the phone number wasn't working. Update: Smashburger management and I emailed and they said they would address the issues. They were very nice. read more

Extremely unimpressed. The new menu seems more limited than the old one. I still got what I wanted on my hamburger which is good. The double hamburger I got was good and tasted great. The smash tots are great. The chicken sandwich we got was a little tough but eatable. The regular tots were also very good. The massive problem here is that we got 1 double hamburger 1 Smash Tots 1 chicken sandwich 1 regular tots 1 large drink and 1 small drink. The cost for us just for 2 people was over $30. The prices are ridiculous the food is normal and nothing special. The hamburgers and chicken sandwiches are even somewhat under sized when compared with other hamburger places. I could go to any other fast food place and get this order for $15 or less. Not going back for several years if ever probably not. read more

The food is usually always really great- but the "customer service" was severely lacking tonight- 7:30 on July 16th. Our "Host" was a young teenage male who welcomed us by not even looking at us while taking our order, muttered our order back to us, incorrectly spelled our name on our order ( making it a different name altogether) and generally appeared bothered that we were standing in front of him placing an order. Now, generally I'd let that go but he happened to be the 4th "customer service" person I encountered today who seemed to have NO CLUE what that actually is! I'll continue to frequent Smashburger but only if the service ups their game! read more

Ordered three milkshakes. Cost $20.37, size was small and they were only filled 3/4 of the way. Total rip off! read more

Smashburger - Burgers Near Me - Anchorage, Alaska

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Order two sandwiches today chicken sandwich crispy with no tomatoes and I had a turkey burger every other week and I've give them the benefit of the doubt cuz I love smashburger in New York and I lived on the East Coast for quite some time that the team are just unorganized when it comes to cooking the food got a new chef every other week they're not looking at the tags and it's kind of embarrassing because no one apologize for a wrong sandwich read more

I write this review from bed, recovering from violently vomiting on 3rd Avenue a few hours after eating a burger from here. I originally wasn't sure if my throwing up was from this burger, and my boyfriend adamantly claimed that if it was food poisoning, he also would have gotten sick. Surprise! A few hours later, he did as well. Bye bye lunch. Both of us ate different burgers, so we don't believe it was a specific one that caused the food poisoning but rather the meat on the bun. I ordered the mushroom burger with Swiss cheese, and my boyfriend got the Alaskan Kenai burger. Thanks for the introduction to food poisoning. Now I won't ever have to wonder what it feels like. PS for those walking down 3rd Avenue who see the remains of mushrooms, my apologies. read more

Great burgers, the place is a little uncomfortable though - noisy and hard. Definitely NOT a relaxing place. The pricing is a little sneaky, with everything separate, you can spend $20-$25 per person pretty quickly. Good enough burgers to warrant a return visit though, just not if I'm already hungry and had a stressful day. read more

Went here twice recently, the last time was last Sunday. We decided to buy the 4 $25 gift cards at Costco for $80 (such a great buy!), and each time, we've not used up a whole card to feed the two of us. So basically, I just said - you can feed 2 for less than $20 in Anchorage! WHAT???!!! Yes, it's a myth that prices in Anchorage have to be the way they are, due to us being in Alaska. An article on ADN recently came out on how the doctors here charge outrageous amounts, for no real reason, but just because they can. The same goes for restaurants. Anyway, on to the food. My husband got the chicken buffalo and blue cheese burger with a side of veggie frites, and I got the regular sized Alaskan Kenai and added tomato and lettuce. I got a regular sweet potato fries to go with it. We shared a large fountain drink. BTW - I LOVE that they have Honest cold tea options here - we got the decaf one, which was great! So, we waited in quite a long line - to the door when we walked in, but it moved really fast, and we were ordering within 5 minutes. This was way faster than the last time we were here, which is to be expected at a good business - you learn how to become more efficient. Then, after we ordered, we saw the place was packed and sat outside. We thought that it would be a while until we got our food. NOPE! We got it about 5 mintues later! My burger was perfect. The bacon here is always crispy (awesome), I love their haystack onions, and since you can build the burger anyway you want, I appreciated the ability to have fresh lettuce and tomato on my burger. If you find there isn't enough sauce on your burger, just ask them for a side of whatever you want. I always get a side of mayo to make "fry sauce" (ketchup and mayo). I asked for the side when my food was being delivered, and the server was really friendly and eager to please, and she immediately got it for me. My sweet potato fries were crisp and yummy. Last time we got a large Smash fries, and were jipped on the amount of fries we got, but this time I got the regular size sweet potato fries and got more than last time ordering a large, so I assume the new employees are now better adjusted to the crowds to get the orders right. My husband's chicken buffalo and blue cheese burger was yummy, as well! I usually am not a fan of blue cheese, but on this burger, it did not taste as sharp as it normally does to me. His veggie frites were also good - I liked the green beans the best, and it came with ranch to dip them in. I really love that they have outdoor seating. I take advantage of this anytime possible, and even though it was obviously too cold for others to enjoy (we were the only ones out there), we had on light jackets and it was actually quite nice. I wish more places in Anchorage had outdoor seating (or would USE their outdoor seating!). Overall, this is an incredible deal, and now I think these are the best burgers in town, especially since I can custom make the burgers to my liking. It's definitely one of the few reasonably priced establishments in town. It's so popular, I'm obviously not alone in this line of thinking. They already could use at least 2 more locations, and they'd all still be busy. read more

We received some of the best burgers I've had in a very long time from this location! Staff was helpful and we received our food in a timely manner. Fries and burger were both tasty and fresh. Plenty of seating for social distancing and multiple soda machines located inside for easy refills. read more

YUM! I am so glad Smashburger came to town! My husband and I decided to check this place out for lunch today because we could. There was a line, which was to be expected with a new restaurant. The staff was kind and knowledgeable, plus also very patient. I had a Mushroom Swiss Chicken sandwich with haystack onion rings on the side as well as a butterfinger shake. The food took about 15 to 20 minutes to come out, but with a line like they had I didn't expect it to be quick. Holy moly it was totally worth the wait! The sandwich was perfectly sized, wasn't too big to where I had to cut it in half to eat it. I am so glad we tried this joint and I forsee many happy guests in the future! read more

Very disappointed with those guys. They keep messing up my orders. It's either they didn't put the right sauce in my burger or they forgot to add cheese to my burger. Today was the worst. I came into the restaurant and ordered to go. I ordered the avocado beef burger and the crispy chicken burger, but they got my entire order wrong. Instead, I got one of those vegetarian burgers, which was gross, and the avocado burger but with the wrong meat. I didn't even know they messed up my order until I got home. Those guys need to figure why they keep messing up because it's either they don't know how to read or they don't understand English. After today, I'm never going back there. If someone does order something to go or order for pick up, make sure the order is right because it's more than likely they did something wrong. read more

Cheap but okay food. I would recommend if you are on a budget or busy. Not super good food but better than most fast food chains. read more

Smashburger - Burgers Near Me - Anchorage, Alaska

Smashburger = great Smash Fries = great Chocolate Oreo Shake = the reason why alien life will visit us someday Price = reasonable Value = awesome Well done! read more

I was scared at first because of the reviews but this place had Great customer service and even better food ! Went in tonight and ordered a truffle mushroom burger and was not disappointed!! read more

FIRST AND LAST TIME...if you want a burger burgerfi is ALOT better, spent 12 bucks got burger a fries, will never make that mistake again! You want tasteless food knock urself out! read more

Never had a bad experience!! Super friendly staff and always love our food! I get the BBQ bacon & cheddar burger and it's delicious! Surprised with the bad reviews. read more

The first and last time coming here . I ordered milkshakes and burgers to go . The milkshakes came out within 5 minutes . The burgers didn't come out for over 30 minutes , the milkshakes are melted and the burgers were wrong . Honestly I think it's ridiculous , how on earth can two burgers take 30 minutes , and then get them wrong ?! There was probably 12 people in the restaurant, so it's not like they were that busy. Do not recommend this place at all . read more

This is my favorite burger place!! I love Classic smash w/ sweat potatoes! This is my favorite burger place!! I love Classic smash w/ sweat potatoes! This is my favorite burger place!! I love Classic smash w/ sweat potatoes! read more

Smashburger - Burgers Near Me - Anchorage, Alaska

The worst salads ever. So I order my kids burgers and fries which are fine. But never order their salads. They are such an after thought. Clumps of un chopped lettuce, really wilted nasty spinach. Minimal toppings. Just awful. Can't believe I paid for that! read more

Smashburger - A crappy salad. Served with actual bbq sauce instead of a dressing. Whilted spinach, chunks of un chopped lettuce and arugula. - Burgers Near Me - Anchorage, Alaska

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First time checking out SB, only about a 5 minute wait in line to order food. Very clear selection of burgers, sides, drinks. Burger/sweet potato fries / Oreo shake came out in about 5 minutes and everything was great! For a quick burger and fries I would recommend stopping by to try out SB. Cheers! read more

Smashburger - Bright Menu with clear selection - Burgers Near Me - Anchorage, Alaska

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Busy Saturday at Smashburger. A quick tip to the management: you really need to figure out how to deliver food to tables. It's food service 101. Watching an entire shelf of burgers languishing under heat lamps while the befuddled wait staff agonized over which was which was too much to watch. read more

Smashburger - Burgers Near Me - Anchorage, Alaska

Outstanding burger, the fries are splendid, and they have very good iced tea, of which I am a fan. I ordered the BBQ Bacon Smash, and they brought out the regular Bacon Smash, but when I mentioned I had ordered the BBQ version, the server cheerfully left the fries and went back to have the right burger made. It was quick, and delightfully delicious. I highly recommend this place. read more

This place could be so much better. The hot fries were too salty. I mean couldn't even finish salty. Two of the burgers didn't contain half of the toppings. We were hungry so we ate what we could. The bus person was working hard when we wanted to tip him, we couldn't, they don't accept tips. Won't come back until I see a years worth of good reviews. read more

Smashburger - Looks deceiving. Burger is missing half of the toppings and fries were so salty they were inedible. - Burgers Near Me - Anchorage, Alaska

Good food, but they haven't figured out how to get it out in any kind of reasonable way with the new normal. Order WAY ahead. 20+ min for an order of tots. They're trying hard, but the system is chaotic. read more

(south Anchorage location) This place has the WORST customer service I have ever experienced. When they mess up they do not make it right. The last and final straw, following a few more minor incidents, was when my husband went in to pick up our online order. It was very busy and he went up twice to see if his order was done. He was told both times that they were working on it. He waited for over 30 minutes, only to find out his order had been done the ENTIRE TIME. They did nothing but offer to remake the order OR refund. This was entirely their mistake, and they should have done both at the very least. The workers are always incredibly rude and seem to have no clue what customer service is. read more

This is not a 5 star restaurant.... if you're looking for that this is obvi not the place??? But they make good food, they are fairly fast, efficient, The store is clean, and looks nice. PSA Their Brussels sprouts are to die for! I would say the only con is that the writing on their menu is small AF haha makes me feel blind! But they do have smaller menus for you to look up close at if you're blind like me. read more

Too long of a wait (the line) 15mins. Food came out after about 5 mins after I ordered. After 15 mins of waiting in line I got to the cashier, I was greeted with a very impersonal, kinda rude, "I don't care" attitude employee.[i remember his name but don't want to call him out on here] I had to keep repeating myself until he decided he wanted to listen to me. I think it's safe to say he is the reason for the long wait time in the line. But also a ton of employees standing around....maybe more cooks less servers....and a friendlier cashier. I don't normally write reviews but I felt like I needed to, maybe the manager or owner can fix it. read more

Been here three times, gotten our orders wrong two out of three times. And don't bother selecting a time to pick up takeout because it definitely won't be ready by that time. read more

This is our first time eating here. DH ordered the classic and fries. He says his selection was on par with Burger King or Wendy's. I ordered the Alaskan Kenai with a side of Brussels sprouts. I thought the burger was a bit dry (probably due to the cooking process) but on the whole okay. It came room temperature but the jalapeños gave it some heat. The standout was my sprouts. If I come back it would be for them. I should give Smashburger another chance to see if the fried vegetables is any good. I love having an alternative to fried potatoes and onions. So, two burgers and two sides, no drinks came to $22. Average lunch price for us. Ambiance suffers from loud music. I didn't do the white glove test, the dining room looked clean. read more

Good solid Burgers across the board. Smash fries done in olive oil are pretty tasty as well. Terrible wait times and limited seating for how bizy they are. I was very troubled that if you said you wanted it to go, those orders were coming out before people dinning in. I saw several people take advantage of this system when I had ordered 15 minutes before them. 35 minutes from paying to food delivery. For 10 dollars more and the same wait time I could have gone to the Glacier Brewhouse and had better food and top shelf service. read more

Smashburger - Good food, bad wait. 35 minutes pay to table. Fast casual it is not, just casual. - Burgers Near Me - Anchorage, Alaska

The food was ok, at best. And that's not the worst part. The dining area was gross. Tables were very dirty. AND the floor was truly disgusting. This was my second trip there, and both times it was sub-par. It just looked liked the employees didn't care. I don't think I will be going back there again. There is way better places to get a burger. read more

Delicious burger and fast! Staff was friendly and welcoming. Fun experience with the granddaughters! Will certainly put this on the choices in the first round for us! read more

The burger was good but it was too small for the price we paid. To call it a burger, I might as well call it a slider.

I would like to be as constructive as I can be about there experiences at Smashburger, but it will be hard: I grew up working in restaurants and worked in all aspects of them to include management. This last time on Friday, November 23, 2018 Four of us ordered food. There were only a few other customers in the restaurant and already eating. The good news is that the food is good, but not worth the hassle to get it. When we were served, my youngest son didn't get his meal. The server said the cooks decided to clean the grill in the middle of cooking our order and forgot his; nice. My order and my eldest son's order were all wrong. Only one was correct. I had to go up three times to ask were my youngest son's food was. The cashier said she had forgotten, then had to ask me three more times what he had ordered. When he got his food, it was good. About the restaurant: trash all over the floor and tables had old food and smears on them. There were no napkins in the dispenser troughs and most of the condiments were either empty or nearly so, to include salt and pepper. Meanwhile - there are employees standing around gossiping with themselves. Could it get any more chaotic? Yes, I asked to speak to the manager, but I was told he was too busy in the back to speak to me. There was a discrepancy with my order that it was only a child-sized cheeseburger when I ordered a Triple-Double. You ripped me off!!! Bottom line: You need ADULTS managing the restaurant, not kids. They are just kids and not bad or good. They just need leadership to know what to do. I can see by the other reviews that you either aren't reading the critiques or just don't care. You will go out of business despite the fact that the food is good. I, like so many others, won't be back. read more

Best mushroom burger around. Tried the veggie fries and was very pleased with the flavor. Shakes are thick and taste.

This place can never get your order right. The person who took the order said to me o sometimes forget peoples orders. When they first opened this place was Good now every time I eat here it gets worse and worse. read more

The wait was ridiculous, over thirty minutes to get two kids burgers. The quality was mediocre at best but you can get far better from burger fi for one fourth the wait. read more