Amazing customer service and good was delivered hot and it was so delicious! Alaska Kenai Double!!!

We arrived here at 9:30 pm to see some evening clean up happening, which is ok, we were tired so we ordered food to go. I have a gluten sensitivity so I ordered my burger wrapped in lettuce and asked for cheese, grilled onion, mushrooms, and avocado. And sweet potato fries. The bf ordered a burger full of things I can't have (ha this is always our joke) and tots (which I stole for a treat). As we were leaving ten minutes later at 9:40, we noticed the door was locked even though they close at 10pm. This is pretty disappointing. I'm always disappointed when a place doesn't operate within it's posted hours. When we got home to open our food everything was great except my burger. It did not have cheese and I got three pieces of lettuce. So there was no lettuce wrap. It was utterly pathetic. The burger tasted good, but for what we paid for, and what limitations I have, I just would rather not, and go somewhere I can get something and still feel like I am apart of burger society. However. The staff was friendly. And nice. So it still gets 2 stars for taste and friendliness. read more

Smashburger - Burgers Near Me - Anchorage, Alaska

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Place is great. Food is great. A few things are disappointing. Overall I love we got something so yummy in Alaska. Food quality is always good, I have only had a few complaints. Complaint 1: no customer facing trash cans. I get you want to clean up fast and help but it's not always possible. I hate that I can't bus my own trash when your busy. Complaint 2: fried pickles in Togo are great or a soggy mess. I have ordered Togo 4 times and 1/2 of the time they are great and 1/2 they are a waste of money. Complaint 3: cost! You want us to come all the time but we can't afford to. I understand you offer monthly cards but it only covers the burger then you buy sides and soda. You also have a rewards (see next complaint) cost are a bit high all considering. Yes it's Alaska but don't over charge because you can. Complaint 4: Rewards, coupons, flyers via mail, nothing works together!!! Can't use your rewards if your using a dollar off coupon? Why it's $1 off. It's frustrating and silly. Honestly stop sending me mailers if I can't use them with my rewards. I would rather get my rewards on $30 then get $2 off. Stupid. Staff is friendly and always present to work with. Your night crew is kids and they sometimes eat on the line. This is customer facing and personally it's just me being a stickler. Food is amazing! Shakes are great and the burgers are amazing. All the toppings are fresh and not to over priced. Goat cheeses on a burger amazing! Go check it out. Also bring back the Costco gift card deals! read more

This is our go-to burger place in Anchorage, because the quality is excellent and the prices are fair. When compared to fast food burgers, they look even better (Smashburger's pricing is almost the same but for substantially better quality). Believe me: with 2 young boys, our family are quite the burger connoisseurs, so we don't make such recommendations lightly! Whenever we're in the mood for burgers, we'll make the drive from wherever we are to South Anchorage (usually a pretty lengthy jaunt) just to eat here, happily passing up all of the usual and more conveniently located burger factories (you know the ones). The atmosphere is nice, the food is always excellent (including the awesome shakes), and the service is prompt and attentive. What's not to love? I feel bad that it has taken me this long to put in a review for them since we've eaten there too many times to count since they opened, but I'm glad to do it now! read more

Bad customer service. Very rude. Food is super greasy and small. Over priced burgers. Wait time is long whether it's an online order or a dine in. When you go in just look at the customers around you and you'll get the message really quick. read more

Went to this place and placed my order, I noticed I was around 10 orders down till mine was complete. Once received, we left and found out later that the order was incorrect. I had ordered chicken burger and got a beef burger. I called them to let them know right away that my order is incorrect, they said to bring in and we will correct. I brought in the order with receipt and they refunded the order with no issues. I will return again since they make sure your experience is above satisfactory. read more

Smashburger - Burgers Near Me - Anchorage, Alaska

Covid isn't the reason for creating a bad burger and not reading a ticket correctly. I asked for avo n they gave me one HUGE semi frozen piece. I asked for lite chilies and the burger was covered in them. Fries were stone cold. read more

Flavor is okay. Nothing too phenomenal. I took stars away because I was in shock at the extra $3 I spent on a 1/4 of an avocado and thinnest bacon strips I've ever seen. McDonalds offers bigger bacon strips. Staff is friendly, restaurant clean, fast service. read more

Smashburger - Where's the bacon and avo? - Burgers Near Me - Anchorage, Alaska

5 stars for cleanliness, staff friendliness, and timeliness getting food out. But oh my god, the black bean patty is repulsive. I took one bite and almost spat it out. It looked like a smashed and salted turd and tasted close to what I imagine a salty cow patty would taste like. Like the other artisan burger place, smash burger has small buns and small burgers unless you pay extra for a slightly larger patty. Strangely my husband's larger burger was still cheaper than my play-dough veggie burger. We paid extra for a generous large "smash fries" which were to have extra seasonings but they tasted stale and I hardly could detect the garlic and rosemary that were advertised. He liked his food but was able to consume it in just a few bites. We left many cold, bland fries behind. Left a literal gross taste in my mouth. Won't be returning. If I want to spend $21 on a tiny lunch with questionable veggie patties, i would rather go to burger fi I had to. read more

Smashburger - Could barely taste the extra seasonings. Doesn't look like much either. - Burgers Near Me - Anchorage, Alaska

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First time trying out smash burger was impressed by the flavor and quick service. Everything we ordered was perfect. Place was very clean for how busy they were. Ok only reason for 4 stars is the price seemed a lil steep for what we got. And I think the coke in the machine was either bad, or calberated wrong just tasted off. But overall great place. read more

I love SmashBurger and use them all over the country, but this location is horrible. The food is always what you would expect and just fine, but they never seem to have a clue what's going on and I've bad 3 DoorDash orders come back from here completely wrong, not just missing an item but somebody else's order entirely. Their listed phone number also doesn't work so you can't call-in and order or call to discuss when they surely mess it up! read more

Pretty disappointed with my first visit to Smashburger. I placed an online order for a regular avocado club burger minus ranch and mayonnaise. Guess what I found on my burger when I got home? I should have checked while I was still there. I still ate the burger though, and the patty was pretty dry. I prefer my meat more on the medium rare side, so this was too well-done for my liking. Sadly the avocado was the best thing about the burger. I also ordered a regular side of Smashfries. They were lukewarm, like they had been sitting out a while, and pretty dry. I got hotter, fresher fries the last time I went to Wendy's. Besides a hint of rosemary, no different than any other fries. I'm interested in the Kaladi cold brew shake, but otherwise I don't feel inclined to go back there. If I do I'm ordering something different. read more

Decided to finally check out Smashburger tonight for dinner with the hubby. We had waited several months after opening so we might get an actual seat, tonight we did. The place was bright and clean and the service was excellent! The food however, isn't all the hype claims. I had a crispy chicken burger and smashfries. The crispy chicken was more of a breaking than crisp, the flavor was bland and it was not hot at all. The slice of cheese didn't even melt. I ordered the Smashfries now those were excellent! The rosemary flavor was fantastic and the fries were crisp. My husband ordered a cheeseburger and haysticks. The burger was also bland and the haysticks were such thin slices of onions it was more like eating grease sticks. All in all a disappointment with all the hype. read more

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The burger was smashed & plain. The sweet potato fries were old & cold dried up & wrinkly small. This place is supposed to be good. It was a big let down to pay that much & have it come like this. The other burger place is better read more

I love this place but sadly when doing a pick up order through Yelp. They put cheese on an order that I chose not to have it. It may not be a big deal to many but a big deal to my husband. He can't have cheese or dairy on anything. When we called to have something done with this burger the Manager said since u sent through a third party we can't help you. The only way to do pick up is through Yelp so I am confused why they encourage you to use it. If they aren't gonna help you when it's messed up. I realize everyone messes up but come on that's just basic Customer Service here. The rest of the order was great but honestly if the Manager is gonna say that it doesn't make me want to order again. read more

I stopped by here a few days ago for the very first time while running errands. Smashburger is a new restaurant located at a small strip mall next to Starbucks in the Cabela's shopping plaza at the corner of C St. and 104th Ave. I came in around 1:30PM and the place was filled to capacity. I waited close to about 25 minutes in line before placing an order, but that was to be expected in such a popular place during the lunch rush. The seating arrangement of the tables and chairs were noticeably cramped and didn't give enough personal space for diners to eat comfortably when it gets crowded. However, the employees were very friendly upon greeting and the cashier was cheerful and upbeat when I approached the counter. I decided to do the Create Your Own Burger by customizing it with aged cheddar, Applewood smoked bacon, lettuce, grilled onions, ketchup, and mayo on their Classic Egg Bun. For the side, an item on the menu caught my attention and that was the Smashfries (shoestring fries tossed in Italian olive oil, rosemary, and garlic....yes!). I have been reading countless reviews from fellow Yelpers down in the Lower 48 on garlic fries and this was only the second restaurant I came across in Anchorage that served seasoned fries with garlic. The wait for my order was only a few minutes, a lot shorter than the time I spent waiting in line. The burger was absolutely delicious cooked medium with Certified Angus beef that is fresh and not frozen when made-to-order. The aged cheddar provided the perfect complement to the beef with its sharp tanginess as well as the thick-cut bacon adding an additional crunch of flavor with the toasted bun. The Smashfries were a home run with the perfect crisp as well as generous amounts of rosemary and minced garlic mixed in with the fries. There is also an option to order the Smashfries in a sweet potato version as well. Needless to say, it only took me a few minutes to devour this little piece of heaven and wash it down with a large cup of iced tea. They have an eclectic variety of burgers on their menu which also include the Spinach, Cucumber, and Goat Cheese (tomato, onion, and balsamic vinaigrette on a multi-grain bun), the Buffalo and Blue Cheese (Frank's Red Hot Buffalo Sauce, lettuce, tomato, and mayo), Spicy Jalapeno Baja (guacamole, pepper jack, lettuce, tomato, onion, and chipotle mayo on a spicy bun), the Avocado Ranch Black Bean Burger (pepper jack, lettuce, tomato, and ranch dressing on a multi-grain bun), and the local regional favorite for the Anchorage location, the Kenai Burger (Kenai cheese, Applewood smoked bacon, haystack onions, jalapenos, and mayo on an egg bun). All of their burger selections can be ordered with chicken instead of beef as well as items like salads, fried pickles, and Reese's Peanut Butter, Chocolate Oreo, or Butterfinger shakes also offered on their menu. There is also a rewards program called the Smashclub which will inform you of the newest burger promotions and coupons online to save a few dollars on future visits. You can also bypass the long waits in line by ordering on their website and simply picking it up at the counter. I would've given this place five-stars if it weren't for the cramped and tight seating area as well as more cash registers to split the long line to reduce waiting time. However, the quality of the food is worth the wait and this is a welcome new addition to the burger scene here in Anchorage. read more

First time here, pretty decent burger and fries are skinny McDonald's type, friend got tater tots! Next time we'll have to try them with the olive oil and rosemary. Just want to say the lady at the cash register Stephanie was very helpful and cheery with it being our first time! She helped make the experience great, thank you. Plus, they serve Kaladi coffee! Can't beat that! read more

Smashburger - Just a plain old hamburger and fries - Burgers Near Me - Anchorage, Alaska

Every year on your birthday they give you a free milkshake or side dish to a Smashburger entree this year I took the chocolate shake read more

Smashburger - Free chocolate shake on my birthday - Burgers Near Me - Anchorage, Alaska

Click bait, if you're a bacon lover and you love your bacon crisp, this is the place for you. Customer service is amazing! Food is absolutely fantastic! And what more could you ask for?! But seriously, let's talk about this place. It's not the first time I've been to a Smashburger since we have them back in California but my expectations are still pretty high up there since I already know what to expect. If you can't figure out what kind of burger you want, you have the option to create your own. Perks of doing so is that you actually get to choose your burger size. When I say burger, I don't mean frozen burgers. Just looking at the burger, you can tell that they were hand pressed without any tools, and I love the fact that my burger meat is hanging out of the bun. They also have chicken if you prefer to have white meat over red. Your preference. Did I mention the fact that you can also choose what kind of bun you want?! Okay so now for the more serious issue... FRIES. Now when you see them, they may be skinny but here's the thing, you may want for them to be thicker but when you eat them, you'll realize that size doesn't always matter. Oh and they also have their signature fries which are tossed in Italian olive oil, rosemary, and garlic and I'm telling you, THEY ARE GOOD. But if that's not your cup of tea, they also have regular fries, sweet potato fries, haystack onions, spicy buffalo fries, fried pickles, and veggies frites (green beans & carrot strips flash fried). They also have salads but who goes to a place called SMASHBURGER for a salad, am I right? But also check out the shakes if you've got a sweet tooth that day. You won't be disappointed. A little con, they messed up on my order just by forgetting that I ordered haystack onions on my burger but once I let them know, they went to fix it right away. But I don't blame them, it was 7pm on a surprisingly busy Thursday when I came in. Seating is a little scrunched so if you're claustrophobic, i don't recommend having a seat right across from the register. Definitely wish they chose a bigger space for this joint. But ALL IN ALL, the employees and food were amazing! Military personnel get 15% off so don't forget that! read more

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Thought I would give this place a try, I will try again when it's not opening day and update stars if needed. For full disclosure I did go on the grand opening so it was a LITTLE CRAZY! But I am not docking stars or letting that sway my review. The Smash Fries were super, thin and crispy and very well seasoned and quite a large order for the price so great job on the fries! I LOVE the build your burger options, all the toppings you can choose from like goat cheese?!! yes please! Yummy buns and a nice set up, even had outside tables and good location.....fairly reasonable prices. But not the best burger I have had in town. read more

Really yummy grilled chicken sandwich. It seems like they flattened the juicy Morsel so the surface area of the chicken is the correct width so not to make too wide of a chicken sandwich. I choose the egg bun which was perfect for me. The vegetable condiments are fresh, and crisp. Cucumbers, green leaf lettuce, fresh jalapeños etc. the fries were nothing to rave about. The service and cleanliness of the restaurant was exceptionally good. Side note: chose to add avocado for 1.29 extra, in addition they have a gluten free bun option read more

Smashburger - Grilled chicken sandwich - Burgers Near Me - Anchorage, Alaska

Smash burger does good with food. They really do. But I have to stop coming here because the management is so poor. Astonishingly bad. Figure it out guys. read more

First and last time here. While waiting twenty minutes for a burger and fries, i witnessed the atrocious "cleaning" old dining tables. They just clear the drink glasses and baskets. Don't wipe or clean the surfaces. What is worse, the poorly trained person who handles the dirty glasses and garbage, then served the food. Positively disgusting. No hats on most of the servers as well. This dump has potential to cause a humanitarian health disaster. If zero stars were Available it would not be low enough. read more

I don't know what I'm missing out on here or why people like this place. It took 20 minutes to get my order and tasted like cardboard, no flavor and very generic. Maybe it's just not for me but I did not like it, nor will I be returning anytime soon. read more

The burgers are so good!! If you happen to come upon one in Alaska you should try the Kenai burger.

Hair in burger! Not just one strand of hair but TWO!! Will definitely not be going back. They need to bring back the HAIRNET!

This was my first time here and I enjoyed it! The food was pretty good! I had the mushroom Swiss burger that was juicy and yummy! I tried my friend's spicy chicken burger that I wasn't a big fan of but of course I wouldn't have ordered that as it's not my preference. The smash fries were not so bad as well, the only thing is that it just tasted like straight up butter. It took about 25 minutes for our food but they were pretty busy at the time. All in all, I would love to go back! The staff there is nice and welcoming! read more

Smashburger - Truffle Mushroom Swiss Burger with smashfries - Burgers Near Me - Anchorage, Alaska

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I am a regular at this place and it is a hit or miss depending on who is cooking in the kitchen. Burgers are sometimes dry, Smashfries are also one of the things that get messed up so easily, it can get really oily and soggy especially when you order to go. They sit too long in bags in the counter and the bags are closed. Sometimes they leave it open which prevents it but really depending on who is working. One time I ordered salad and my salad greens were not very fresh. They gladly gave me a new one after I complained. I went in today and service was super fast, and the burgers and fries were just perfect. read more

Smashburger - Burgers Near Me - Anchorage, Alaska

Please, management, I beg you: make a decision, once and for all. Does the buffalo and blue cheese sandwich have or not have grilled onions? The menu does not list grilled onions. The sandwich has never once been served to me with grilled onions. And yet most of the cashiers will insist vehemently that it certainly does come with grilled onions, and when I ask to add regular onions will say, "and remove the grilled onions?" and back and forth, on and on. Today I felt so awkward and mean about arguing about onions with the cashier that I gave up and said, Please just give me whatever the regular toppings are. And guess what? NO GRILLED ONIONS (or onions of any kind), just as I suspected. WHO has told the cashiers, and only the cashiers, about these non-existent onions? And WHY? Is this some kind of cruel prank? Yes, this is a minor (if baffling) issue, but it is illustrative of the whole Smashburger experience. Wildly inconsistent milkshake servings, fry allotments, and sauce/topping amounts. Wait times between 5 and 45 minutes. Etc., etc. I come to a fast-casual restaurant for convenience, predictability, speed, and indulgent gluttony, and only one of those 4 can be experienced at Smashburger. But I do love their Kaladi shake and smash fries! So I'm sure I will be back. read more

The entire restaurant was complete chaos and filthy. There was not one clean table when we arrived, and the floors were dirty, yet there were at least 4 busboy employees standing around doing nothing. The container with the rag to clean the tables was right next to the condiments. The fountain drink station was a mess, with no forks, and never refilled even though I had to ask multiple times for a fork. The employee packing the to-go bags didn't have on gloves. Two employees went out for smoke breaks and didn't wash their hands before continuing to cook food. The only good thing was the food. But the experience was awful. So I won't be back. read more

Baja Jalapeño burger was thee best ever loved it Son had bacon cheeseburger he took one to go Husband had mushroom truffle burger and sweet potato fries yum When in Anchorage we will go back for sure Oh man and last but not least the milkshakes again AWESOME read more

Smashburger - Baja Jalapeño burger fresh fresh fresh everything guacamole and Jalapeño - Burgers Near Me - Anchorage, Alaska

Truffle Mushroom Swiss and Oreo Cookie Shake delicious! Better service and food quality IMHO than Tommy's in my opinion.

Ever wonder about poop sandwiches? Ever wonder how many licked fingers have handled the condiments on each table before you grab them and start eating with your hands? A few weeks ago, I had a bbq, bacon, cheddar grilled chicken combo. Hours later, I got sick. I was sick for almost a week. I assumed it was not related to my last meal. So, a few days ago, I figured I'd face my fear and had a bbq, bacon, cheddar fried chicken combo. Hours later, I was sick again. Though, the illness was less severe and lasted around 2 days this time. Due to my concerns about their food prep and dining sanitation practices, I won't be returning. read more

Food was great customer service awful. Started off with very minor things that just kept getting worse. Asked for one peanut butter shake charged me for two my friend tried ordering the cold brew shake, the kid at the front tried saying they didn't have coffee shakes tell she pointed it out to him. I didn't realize the mistake of the two peanut butter shakes tell we have already paid and the kid took my order asked me if I wanted two and that when I realized they charged me for two. The kid then walked away from me without offering to fix the order. I had to get up and find a manager and tell him about it to get a refund. When the food came out we asked for a ranch the girl came back with blue cheese which wasn't a big deal my friend got up to just ask for a ranch but when she asked she was talked to with disrespect and attitude like it was her fault for it and that is was such a hassle to grab ranch for her. The two ladies next to us as well we're having issue after issue. We used to come here every time we are in anchorage since we live out of town but after the service and the treatment we received it's not worth the food. read more

Change in quality: Not worth "driving across town for anymore" as noted by someone at my table. Substantial reduction in quality of the fries and buns compared to past experiences at the same location. Popular menu items, such as the turkey burger, are also in the process of being phased out. Good experience and no complaints with customer service. read more

Ordering the new fish sandwich was something I was looking forward to, boy was I disappointed. Picked up our order, made it home to find the fish of my sandwich was OVER COOKED and that is saying it mildly . It was so overdone that I found a piece of fish about an inch by inch. The rest was a piece of crumbly breading. I should have known as the man in front of me was returning his meal for a refund, I should have turned and left. It will be awhile before I return, and never will order the fish again. read more

A modern greasy spoon. The double was out this world. Even the junior double was a big mouth full. The only thing found that looked they were moving out. COVID of course. My son eats ever three or weeks. read more

Loud but what do you expect, busy lunch time. Only one in Anchorage. But food was good as expected. Staff was friendly and sweet. Bathrooms were outa order. Unisex bathroom... seriously?!?! Male or female... it's not difficult. read more

First experienced the food was great and came back a second time. It wasnt good. One of our burgers was way too greasy, the other was soggy, only good thing we had were thr brussel sprouts and fries. Super disappointed. But i was hungry so I managed to eat half my burger. read more

Our friend loves burgers and hadn't tried Smash yet. We took him on Saturday, October 5. It was a hit. Good burger. he said. I liked the fries. I had the swiss mushroom burger, as I usually do. Since I was splitting with my husband I chose the double Patty. The wait staff was very helpful and made sure we got what we ordered. A pleasant experience. read more