Sergei was amazing in walking through the process and going into details on different components…read moreand options. Pricing was great too compared to many other local large and small HVAC companies. For the install Vadim and Sergei (2) had an amazing attention detail and found issues with previous work that were fixed at no extra charge. The team stands by their work and I recommend anyone to who needs HVAC help

Fair price. Great job with the installation. They were in and out in one day. They installed a new…read moreheat pump inverter air conditioning system and modified some of our ducts. They were conscientious about keeping the house clean. They really care about making the customer happy and installing quality HVACs. Sergei answered all of our questions and the install team was stellar.

Real Time Bros did an excellent job of installing our AC system in a difficult to reach area. Ivan…read moreand his team were professional, accommodating, and knowledgeable about the needs of our unit.

Outstanding service and value. Andy was at our house within…read morethe hour. He was able to quickly diagnose the problem, explained the problem and how it would be fixed. He was very personable and was respectful of the fact that my wife and daughter both work from home and he made sure not to disturb them. The repairs were completed promptly and the service was inexpensive. I can't recommend Real Time Brothers enough. Ask for Andy, he's a real helpful guy.

For a home I manage with an aging (nonagenarian) tenant it was decided to install A/C to the…read morecurrent system so that health and safety were adequate. We had contacted a local company and, while the quote and scope seemed adequate, the plan for condenser placement was not great and I had sticker shock. So I went to YELP and found JL Martin. I am so glad I did! Jared toured the home, and came up with a great plan for a new system and was able to come in around 3K less that the previous company. I appreciated the 'out of box' thinking! This included working with the city permit process as well. The biggest hold up was actually the city acknowledging and passing the plan. Once that happened the JL Martin team scheduled quickly and the install was completed in under a day. The install team was incredibly respectful, explained everything that they were doing, and took great pains to be as unobtrusive as possible. They gave me the guidance on what to expect with the state inspection and city, made sure I understood what the filter requirements would be in the future and the city signed off within 10 days of install. I could not have asked for a better experience! They really work with you and everyone, from installer to office staff to upper management were amazing, responsive and helpful. They deserve all the reviews that encouraged me to reach out to them.

I had my office mini split heat pump replaced. As scheduled Crispin and Kevin arrived on time to…read morestart the job. They did an excellent installation. And they cleaned up the job site afterward And, I am very happy with the concealed AC condensation drain line. It will be concealed behind the drywall in the garage. It drains directly into the laundry drain. Hats off for a job well done. Also, a shout out to Jesus Ochoa for arranging interest-free, 18-month financing.

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

Hire them! We needed an entire HVAC replacement including removal and installment of ducts. Duane…read moreand his crew did were on time and incredibly efficient! Most notably, Duane personally came out for the estimate and spent time explaining what he thought would suit our needs after hearing our priorities and concerns. He was forthright and did not try to upsell us by recommending the most expensive models or unnecessary add-ons. He spent time reviewing the pros and cons of various models and was always patient and quick to respond to our follow up questions or concerns that came up as we spent time deciding on this significant investment. Once we finally decided on a Lennox inverter model, Duane was able to schedule us in within a week and the entire installation took only one day! He personally oversaw the crew's installation which made us feel more confident that we were getting the best service. We interviewed at least 5 other HVAC companies and none of them provided the reassurance or value that Duane offered. His pricing is also very reasonable! Duane promises a long-term outlook for his clients which we appreciate. We are very happy with the experience with Duane!

Duane and Bryce were fantastic! I was informed by my tenants at my rental that they didn't have a…read moreworking thermostat. Fortunately weather was moderate and it wasn't an emergency. Duane's communication through the event was super. Quick responses and helped with scheduling quick. Bryce was available the next day but I held off to have some local troubleshooting. After trying to replace the battery and not finding a resolution, I scheduled a visit. They were on time within the window - unlike some services. Bryce texted me before hand to let me know his eta and I was able to hop on a FaceTime call with him, walk him through the property and issue, and he found the problem immediately. It was less than 5 minutes. I appreciate their expertise and will recommend their services

Things are heating up and summer is almost here which means our Air Conditioning will be working…read moreovertime. We had our unit checked out today with a regular maintenance frequency. It's a good idea before things heat up to have the system evaluated and checked out. Based on our experiences we recommend Irvine Air Conditioning. They are simply the best in Orange County and surrounding areas. Irvine Air Conditioning has installed a new Bryant high efficiency HVAC in our home with all new ductwork and insulated access closet with a new 12 year Rheem Platinum 40 gallon water heater and provides maintenance as well. The system is fantastic and highly efficient. The professionalism and skilled team of Robert, Stanley, Alex, Paul and the other knowledgeable team members are second to none. They are knowledgeable, transparent, trustworthy, skilled and very kind. Investing in a quality system with such amazing, trustworthy and skilled professionals are quite valuable and truly bring us peace of mind. Irvine Air provides very competitive pricing and their quality of work and detail oriented approach to projects such as ours stands far above the rest. In my many years of working with contractors this company and their employees provide stellar service and impeccable results with detail you don't expect or get from others. Their equipment, service vehicles, cleanliness on the job and solution oriented approach to projects is impressive. Don't wait as they book up fast and we highly recommend Irvine Air Conditioning. Call Robert or Stanley at (949) 910-0099 office Stanley direct at (949) 344-3144 Visit their website at: irvineacrepair.com I also have them scheduled to come back in a week to install a Ventstar, WIFI, touch screen thermostat which is an amazing unit. We used these in the classrooms and city facilities I used to manage.

Sam was on time and deep cleaned our AC. He was very knowledgeable, answered questions, and made…read moresure we were informed for the future. Process to get a quote and have someone come out was quick and painless. Price was fair. Will be a returning customer!

I recently had a complete new central AC and heating system installed in my home in Fountain…read moreValley, and the entire experience exceeded my expectations from start to finish. I obtained three estimates, and ultimately chose Evolution. I did not regret this choice. Jeff Kieffer came out the day after I called and provided an estimate and a proposed plan, and the owner, Diego Martinez, visited my house twice, once to explain how a difficult room would be accessed and serviced, and the day the work began to answer any final questions and give final directions to the installation team. The process was smooth and efficient: * The team arrived on time, were extremely courteous, and Diego, the owner, showed up and took the time to explain everything clearly one more time. * They handled the installation with care, keeping the work area clean throughout the day. No mess left behind--they even vacuumed up and wiped down areas they worked in. * The crew was knowledgeable, answered all my questions patiently, and made sure the new unit was perfectly sized for our home (no shortcuts or upselling) * They tested everything thoroughly before leaving, walked me through the operation of the new thermostat (Ecobee Premium), maintenance tips, and warranty details. It's only been a short time since the install, but the difference in comfort is night and day. Exceptional financing was offered, and the value of this project was perfect for my budget I also gained a new closet by moving the unit up to the attic! If you're in the Orange County area and need a new AC/heater system, I can't recommend this team highly enough. Professional, reliable, and genuinely focused on customer satisfaction. 5 stars all the way--thank you for making our home so much more comfortable!

Final update: The company has now stated in writing that they will not send a technician and…read moreadvised me to work with another HVAC company, despite acknowledging the issue may have fallen through the cracks. For context, during this period we had a newborn and significant personal obligations. When the visit occurred, the noise did not happen at that moment and no technician evaluation or adjustment was performed as a result. I later recorded the noise when it occurred and shared video evidence. Despite this, no diagnostic visit was offered. My review reflects both the unresolved issue and how it was ultimately handled. After posting this review, the business responded by disputing timelines and attributing the issue to unrelated work, but did not offer to inspect or resolve the ongoing airflow/pressure noise, despite video evidence. The attic cellulose work referenced was recommended by their team and performed by a contractor they referred. I had an air conditioning unit installed by Evolution Air in 2021. Since installation, the unit has intermittently made a loud "farting" or bubbling noise. I reported this issue within the first year. A technician came out, but unfortunately the noise did not occur during the visit, so nothing was adjusted or fixed. The problem has continued since then. After researching the issue myself, I found multiple discussions on Reddit indicating this is a known and common problem related to airflow or pressure adjustment, and that it is typically an easy fix for an experienced technician. Despite this, the issue remains unresolved years later. Overall, I'm disappointed that a known, recurring issue reported early on was not properly addressed, and that I've had to rely on online forums to understand what should have been a straightforward adjustment. I have recorded a video and sent it as well.

Mike and the entire team were professional, knowledgeable and great to work with. Had (2) 20 year…read moreold HVAC systems in my home that needed an upgrade. I also wanted to move the condensers around to the side of the house. Mike came out, personally, and took all the information needed, and we set up an appointment for install. The install team (Dallas, Jesus, Kevin, Clint, and Alex) were all there on time, and ready to work. They did 95% of all the installation in the first day, and came back the next day for final fittings, and testing. They stayed as long as it took, and never rushed the job. I truly appreciate the work they performed. Recommend them for any and all HVAC needs Commercial or Residential.

Our heater went out on Saturday. I left a message for them to call me a a appointment. I received a…read morecall from Alex at 8:01am Monday. She scheduled me for Tuesday am. Gerry was scheduled to arrive at 8am and showed up EARLY at 7:45am. He figured out the problem and fixed it in a few minutes. I highly recommend this business!

Had another great experience with Mission Viejo Heating & Air and Brent. He arrived within the…read moretimeframe promised and was thorough in maintaining our HVAC system. He was patient in explaining the work being done, sharing new technologies that are available and answering questions (especially since our AC system is on the older side). The price was reasonable for the performed and Brent's expertise gave us confidence that our AC will work smoothly when we need it. I also appreciate how he took the extra step to keep our home clean by using shoe covers. We continue to appreciate the service that Mission Viejo provides to keep our HVAC running smoothly!

Wonderful company to work with! I am late in writing this review, as I purchased a new air…read moreconditioner and furnace last year. The good news is I can report several months (almost a year now) later everything is working great. On July 4th my air conditioner decided it wanted it's independence! I reached out via Yelp to few companies, I truly was not expecting anyone to answer or return my call during the holiday but much to my surprise Mission Viejo Heating & Air did! I spoke with John - no rushed phone call, even on a holiday! John came to my house within a day or so, again it was a holiday weekend. John reviewed all of options in detail - he was professional, knowledgeable, polite - everything you hope for when working with a larger expense for your home and don't know a lot about it! Leo (main installer) was amazing - hard working, accommodating, and very knowledgeable! Poor guy was in my attic, which felt like it was 120+ degrees, for hours! I did recently reach out for a for a service call out. I wanted to discuss a few other options that were originally discussed but at the time I waited on. Gabby took care of scheduling me - great customer service, polite, and considerate of my request and needs. Martin came out to address my later service call request, he was on time, professional and informative. He reviewed some options with me, and spent time answering all my "is this possible, and what if" questions (and trust me I have them). We had new carpet installed recently and he made sure to wear booties - so considerate. When you have situations in your home that need immediate attention, I understand the stress and time constraints you can be under to get repairs in a timely manner - you must reach out to this company! Believe me, I do my homework - I can't recommend Mission Viejo Heating and Air enough!

I'm not sure if I reviewed BPW back in 2020 when they first came out to help me. But even if I…read moredid, I wanted to write another one. At the time, they helped me with getting my A/C back up and running after I'd had the same equipment replaced only like 5 years prior. My condo set-up is unique, and I went through several HVAC techs and learned that not everybody knows how to service heat pumps (and I don't blame them). 4 years later, fast forward to 2024 and I had to have them back for a clean out, and it was done quickly and efficiently. I also received some "training" on how to prevent my issue from happening so frequently. All in all, a great experience, the second time around. My only complaint about the 2020 visit was that the team wore no masks, and didn't ask if I was comfortable with that or not before coming in. This was at the height of the pandemic, too, when everyone was on lockdown. But, I'll forgive and forget, as it's history now.

First time they came, they stated they need to get a valve to fix the faucet on the sink. It's been…read moreweeks since they left, and now I can't get a hold of anyone at the company. Last time I spoke with someone was through yelp, now nothing.