SmartChoice was appointed to us through our home warranty. They are very professional and knowledgeable.

Arsen was great! He identified the problem with our fridge and dryer and fixed them quickly. He also let us know what we can do to extend the life of our appliances. Arsen was professional and updated us through his maintenance on what was going on.If any of our appliances need to be serviced we will definitely use Smartchoice again! read more

Viktor was able to quickly diagnose my Samsung dishwasher issue and expertly replaced the faulty parts.

Smartchoice was assigned by our Home Warranty Company to service our Cafe Range. The technician was very helpful and was able to quickly diagnose and repair our range on the spot. We highly recommend Smartchoice for all your appliance repairs. Thank you. read more

Viktor was very professional and provided excellent service (fixed our oven). He arrived on time and explained the issue. He had to order a part and returned at a later date to complete the job. Would highly recommend him should you require such service! read more

Smartchoice was referred to me by LG Customer service. After explaining the problem, Matt gave me a quote, ordered the part and followed up promptly to schedule the appointment. Bogdan arrived on time, with the part and fully prepared to execute the repair. I really appreciated his thorough knowledge of the problem I was experiencing and his patience in explaining the causes. In addition he then tested the washer to insure 100% functionality of the replacement control panel. The price paid was exactly the quoted amount with no monkey business about tax or or any other nonsense. I must say I felt a great relief as to the smoothness of this service. Highly recommend this company. read more

Had Smart Choice come out for refrigerator repair service through our Home Warranty Service (Cinch) Sears, had them come out around 8 times and still never got the refrigerator repaired, Not only bad service with Smart Choice to not tell the Warranty company the fridge is unrepairable. But even for Sears (Cinch) which I will also be canceling service with for treating very long time client like this, read more

My home warranty company, FAHW, sent them out to repair my hydronic AC system. They are so dishonest and tried to upsell the required work. Their report to the home warranty company states my system needs to upgrade and install a "misssing" water level valve that caused the leak, which is not covered by the home warranty. Their quote to me for the repair and the recommended upgrades lists the water level valve as the cause for the leak and should be repaired. They wont properly report to the home warranty company so they can upsell the job. SOOOO DISHONEST. Oscar from Smartchoice keeps calling to have me agree to upgrade the job. I asked why they wont report to the home warranty properly. He said "... you have to upgrade in order to repair...", basically admitting there is a necessary repair that they report as a missing part. Very dishonest. I would rate zero stars if possible. read more

I'm very happy with the service I received. The communication with the company was excellent. Bogdan, the technician, was friendly, professional, knowledgeable, and efficient. I especially appreciated him taking the time to explain to me what was happening and how it would be fixed. The only issue I have is that it was almost a month from the time the request was made to final repair. I understand parts had to be ordered. I'm sure the company did the best they could. Excellent technician and communication made up for the delay. read more

Unfortunately, Vitaly our technician, created a record saying that it was my fault for not maintaining my refrigerator, please be advised that you actually have to have your working refrigerator maintained regularly for your warranty to be approved, and failed to provide the report to me personally, told me it could be many reasons and that the problem I am having is common for LG fridges. It seemed like the warranty company and the service company are working together, run around and lies and very rude. Needless to say, when you call, the dispatcher answers and tells you no one can be reached and there's nothing they can do. read more

Arsen came to fix my washing machine. He was courteous, professional and fast! He even did a full reset and ops test of the washer after the broken component was changed. read more

My experience with Smartchoice HVAC was surprisingly pleasant since my past dealings with First American Home Warranty. Viktor was very professional and knowledgeable in performing my stove repair. He was resilient in seeing through the repair to completion. Thank you. read more

Andrew was able to repair our refrigerator in a timely matter. He was very professional and knowledgeable. I appreciate that he was punctual for the repair appointments. read more

I requested this service through yelp to repair my dishwasher. Bogdan the service technician was able to schedule a repair in a speedy window and got my dishwasher back up and running in no time. Very satisfied with the service and help. read more

Excellent. Usually the companies that come through American Home Shield home warranty suck, so I was pleasantly surprised when this appliance company came out and fixed the freezer side of my refrigerator when 4 other companies failed, including one previously from the home warranty (AG Appliance, you suck). They did the most professional follow-through I experienced through the normally sucky home warranty. They also fixed my refrigerator light bulb. I guess it helped I filed a regulatory complaint against the American Home Shield home warranty. The home warranty's PLUMBERS absolutely suck, don't use them, they will cause more problems or try to charge you for things not covered just to make more money. But this is the one quality company that came through the home warranty. read more

Yarik knew his work very well when he came to fix our microwave. He finished the job quickly with good quality.

Highly recommend! Bogdan was incredibly knowledgeable, honest, and reliable. He was very prompt on his appointment and communicative. It's hard to find honest people these days and people you can trust. He didn't have the part to fix my washing machine but ordered it right away and was very efficient. read more

Arsen came to service our dishwasher. He was prompt, professional and very informative. He did the work quickly and very thoroughly. He was a pleasure to work with. read more

Prompt, professional, friendly, and very knowledgeable technician quickly diagnosed the problem with our microwave oven and replaced the defective part. I highly recommend SmartChoice! read more

I placed a claim with Sears Home Warranty for repair of my refrigerator as it had stopped cooling 3/6/21. Sears assigned SmartChoice Appliance, and a couple of weeks 3/26/21 later a service technician came to my home and the technician replaced my compressor. By 3/15/21 realized that the ice maker was not making ice. It was just the ice that was produced from the compressor replacement. And the replacement part was LOUD. I called and they asked if I could record it and send it to this specific number. Of course the number was wrong. So I called and I now have to start all over and call Sears Home Warranty, who then tells me its okay to call SmartChoice to schedule an appointment. The lady on the phone said they have to order parts, and when they receive the parts they will call to schedule and appointment. So, I am waiting.. AGAIN! I've contacted SmartChoice Appliance on a few occasions to speak with a supervisor and they gave me the run around. I don't want this to be a threat but, I might just cancelled my Home Warranty with Sears, and do not recommend either Sears or SmartChoice Appliance for service. This is certainly not the way to treat consumers/customers/and warranty holders. Paying $600 per year PLUS the service fee of $75. 9for a call out service) for the Sears Home Warranty and receiving this kind of treatment is unacceptable! UPDATE: Sophia w/SmartChoice called me and mentioned the bad review. Yeah, I know right!? On 4/6 SmartChoice sent a "Bogdan" to repair. And as always, the repair man/persons are friendly, courteous, and Covid compliant. He spent the day repairing. He had to replace all parts. So now as of 4/6 my refrigerator is finally fixed. On 4/7 Sofia w/SmartChoice called me and checked that yes, indeed it is working and if I can update my review. *Here is my conclusion* The process is horrible and could use work. The call center and getting to a person of understanding and use, is nill. The prices, well.. lets say $$$$ But the repair persons who came out to my house were: Educated, kind, friendly, expedient, covid compliant and all were handsome young men too! UPDATE/removed star- Guess whom issues stopped working? So today 4/15/21, I made the call. I waited awhile before making this call in hopes it was just a fluke and my issue just needed time to start back up. But after the calling Sears Warranty then calling SmartChoice I'm officially back on the cue to be seen by a technician. Since this is the 4th time I am eligiable for a replacement. Now this is terrifying. Are they going to offer a sub par replacement? According to reviews I am bracing myself. read more

Smartchoice Service - Appliances & Repair Near Me

My washer stopped draining and Smartchoice came out, diagnosed the problem and replaced my drain pump in less than an hour. I was impressed with Bogdan, the service tech, who was friendly, knowledgeable and had the part with him. Other companies told me that it might take five days to get the part in. I am very satisfied with the service performed and the competency of the technician. I highly recommend this company! read more

Amazing service. I appreciate the company's fast and professional service. I had such a wonderful experience with the technician Bogdan. Thank you so much Bogdan. You were a life saver! Thank you clearly explaining the problem with my dryer and thank you for your kindness and professionalism. You were wonderful. It's very difficult finding qualified technicians who know what they are talking about. I appreciate your knowledge and your time with us. read more

We filed a claim with our homeowners warranty to fix our dishwasher. Initially, we did not hear from SmartChoice Appliance for several days so we were worried that it would not be a smooth process. I then called and they quickly made an appointment. The technician Danny was fantastic. He was extremely professional and quickly diagnosed the problem. He was very clear on the timeline of ordering the part and when to expect the repair to complete. He followed up and fixed our dishwasher in a timely manner. Danny definitely delivered 5 star service! read more

Viktor thx for fixing my refrigerator! Viktor was very helpful, he contacted me very quickly to set up the repair. He was punctual and gave me a heads up that he was on his way. He quickly diagnosed the problem and got to work. The repair went smoothly and I couldn't be happier with the service. Please consider using Viktor on your next appliance repair. read more

We utilized our First American home warranty when experiencing issues with our 15-yr old Whirlpool. Viktor with SMARTCHOICE HVAC and Appliance caught our service call, arrived on time to service our machine, shared valuable tips for prolonging our appliance's remaining life. He was courteous and polite, and while we were aware this was the first repair call EVER on our machine, he serviced it and made sure it was working properly when he was finished. We highly recommend Viktor for repairs at SMARTCHOICE HVAC & Appliance, and give Viktor and SMARTCHOICE HVAC & Appliance a big "thumbs up". They saved my day! read more

Glad I chose SmartChoice!! Good communication,on time and quick repairs on our 11yr old dryer. Bogdan was polite and knowledgeable. A pleasure to work with. Will be using again if the occasion arises. Thank you read more

I recently requested to fix my dishwasher, and a worker came and looked at everything, but he forgot to reconnect the drain pipe to garbage disposal.... Then, my kitchen area was flooded. I called the company but was told that there is nothing that they can do since I requested the service through a homeowner insurance. They don't even try to investigate or address the liability. It is very sad and disappointing, and it is hard to trust good reviews. read more

I used Smart Appliance thru First American Home Warranty to claim for my washing machine. The only downside with this claim is the process flow from the insurance company. The turn around time takes way too long. Our washing machine could have been fixed after the second visit. But that's the insurance side. The Smart Appliance Technician, Bogdan was very professional and knowledgeable. You don't feel rushed on each visit. Very detailed oriented and made sure everything is thoroughly checked.Bodgan sets your expectations so you know what to expect from the diagnostic to approval of the claim/parts replacement. Great job,Bogdan ! Kudos to him. Keep it up ! read more

We didn't need a repair but was concerned about a noise from the lid hinge on washing machine. Viktor communicated well and he added some lube to the area. Still making the noise, but it's not a big issue. read more

Viktor serviced my dryer today and did an amazing job diagnosing and treating its problem. I would highly recommend this company and especially Viktor for repair of appliances. read more

I do appreciate the work Bogdan did. He was prompt and thorough in his work. He explained the problem with my appliance and the next steps that would be taken. read more

My fridge just stopped holding temp! Power is on, no tripped breakers. I called the landlord and because it is under that American Home warranty thing they sent out their go-to guys from SmartChoice. He also looked at our dryer that when I would open it mid-cycle the drum continued to turn both were quick fixes for him. And I couldn't be more pleased with the service provided. From the moment Viktor arrived, it was evident that professionalism and expertise were top priorities. Not only did the Viktor quickly diagnose and fix the problems, but he also took the time to explain the issues and the steps he was taking to resolve it. This level of transparency was greatly appreciated and demonstrated a commitment to customer satisfaction. What stood out most was the efficiency of the repair - the job was completed promptly without sacrificing quality. He came well-equipped with the necessary tools and parts, ensuring a seamless and hassle-free experience. Overall, I highly recommend this repair service for anyone seeking reliable and skilled service. His attention to detail, punctuality, and courteous demeanor make him a standout professional in the field. I won't hesitate to call on them for any future repairs, and I'm confident others will find their work exemplary as well. read more

The technician, Viktor visit to and resolved the issue of my built in microwave. He is very knowledgeable and explain why the problems from. Thank you Viktor. read more

Did not fix my problem. Dishwater leaked so much underneath after they "fixed it" that it ruined my kitchen cabinets and even the dishwasher itself because it rusted over. Had to replace dishwasher. read more

Great service! Sadly I forgot the techs name. Our dryer is repaired and running smoothly. John read more

My washer was making a loud and obnoxious noise when it was spinning and Bogdan came to the rescue. He identified the issue, explained to me the pros and cons of repair vs replacement, and allowed me to make my own educated decision. He had a friendly and professional manner to him, and was punctual. Thank you for help. read more

I called Smartchoice Appliances LLC because my 5 year old LG washing machine just fell out of warranty. This company sent me a very knowledgeable technician that schooled me on how to keep my machine in good running condition. Bogdan was our technician and he is a very smart and knowledgeable guy and very polite. I hope to get Bogdan again if i need to call for a repair. The call visit was 65.00 and very fair i thought. Thanks! read more

Allen was great. It took a couple visits to complete our repairs (washer and dryer both) but he was a courteous, professional service tech and I would definitely use him again. Smart Choice doesn't always answer the phone, my only reservation, but I have a feeling this true of the majority of repair companies. I had a bad experience with a different appliance repair company so I'm happy Smart Choice is the company my home warranty company is now using. read more

I believe his name was Dmitrov, but he came today with another technician to fix my dishwasher, which I thought would be unrepairable at this point. Our dishwasher has a very tight space and it's nearly impossible to get out, but Dmitrov and the other technician were able to make it happen. A previous technician tried and misaligned the dishwasher door too trying to pull it out, and Dmitrov was able to fix it. He even got the dishwasher working again! Truly amazing skill and knowledge! read more

I reached out to SmartChoice Appliance to fix an issue with my LG Washer. Technician, Bogdan, arrived and he was able to troubleshoot my problem immediately. Luckily he had the available sensor and he was able to complete the job quickly. He was professional and courteous. He explained everything thoroughly and even inspect other parts to ensure everything was good. I recommend SmartChoice Appliance and will be using them again for any appliance issues. read more