This is an overdue review but I still feel compelled to share since the technician Valerii was excellent. Around the holidays, we had a series of appliance mishaps - first A/C, then washer, then dryer, then oven. Long story short, I saw Valerii every other week for about two months. His helpful attitude and clear communication about each issue was top notch. Our dogs even loved him and got used to having him around haha. Service was definitely 5 stars. The only negative was that there was a long delay at times in getting replacement parts - not sure if this was fault of the vendor/administration or if it's just something everyone has to deal with, but that was the only issue we really had - waiting on parts. But once parts came in, service was great. read more

Requested service for my LG Fridge. Freezer section was busted, but wasn't sure what it would be. The Yelp messaging was quick and effortless. Got a response quickly, and setup an appointment within the same evening. Adam was our service tech, and he was clean (putting on shoe coverings since our house is no shoes inside), explained what the issue was, and was direct with the total cost. The part was ordered for what was shown to me online, and later we scheduled a followup appointment to have the part installed. I had to prepay for the part, but labor will be charged after job was complete. It was about 1 week later for the next appointment. I'm so happy that my fridge works again, and the entire process didn't cost me an arm and a leg. LG Fridge Linear Converter on the hand, please do better :P read more

So glad I gave SmartChoice Appliance Repair a try. I originally had another company come out and paid $85 for a diagnostic. They told me my washer likely needed a control board replacement for $700, though they said it could be the door lock for $300, which was the original issue since the washer would not unlock. Something did not feel right, so I decided to get a second opinion. SmartChoice's diagnostic was cheaper, and Andrew was amazing. He was on time, respectful, quick, and most importantly honest. He explained that the only thing needed was a door lock replacement for $200, and the diagnostic was free with the repair. Everything was fixed quickly with no pressure and no upselling, just honest and fair work. Highly recommend SmartChoice Appliance Repair and definitely ask for Andrew. read more

Valerii is an excellent dishwasher diagnostician! He was the technician assigned to fix a big leak in my dishwasher which required a complete unit disassembly and repeat visits. I am happy with the service provided; he worked cleanly and communicated clearly what issues he uncovered plus what steps needed to come next. My issue took longer than expected to resolve due to appliance part orders and repeat visits for install, but Valerii explained his diagnostic rationale to me and each visit really did bring us closer to making the machine work like new. From an administrative perspective, SmartChoice performs well. Appointment scheduling is easy and their team is communicative. My case was referred to them by my home warranty company and there were no issues linking my warranty case and any backend orders/paperwork. read more

I must say this company is on time! Andrew the technician is very knowledgeable, changed the thermostat and cleaned my dryer like new! Keep up the good work! read more

They replied initially right away, then it took over 24 hours to receive a response on finding and quote to repair from a field assistant. The repair quote was so generic for a fridge that is an about 5 years old, their was cheaper to buy a new fridge including install. I expected better. read more

Andrew was very helpful. He quickly diagnosed the problem with the washer and returned for a timely repair. He also confirmed the specifications of the washer model online, so now I have this information to give to an electrician. Thank you. read more

Smartchoice Service - Amanda washer - Appliances & Repair Near Me

Viktor was great! He was very polite, and professional. He explained the problems with our dryer. I strongly recommend them. Quick response and appointment. Thank you!! read more

UPDATE: AC is fixed! Fan and motor were repaired. No box upgrade. On 4/14 -FAHW's contractor relations dept told me they had spoken to SmartChoice & they were now claiming the upgrade was for my box being out of code. I had a claim specialist from FAHW on the phone who could not explain what was out of code with my box, only that my warranty will cover $250 of the upgrade per my contract re code violations, and I had to agree to pay $124 or else the fan repair could not be scheduled. 3-way-called SmartChoice and was eventually connected with supervisor Sophia after a back and forth with Oscar. Sophia was apologetic about my experience & explained the upgrade was recommended by the tech due to code concerns. I looked up code(NEC 440.10 and 440.14) and went down the list of criteria for acu disconnect boxes while I had both on the phone and she could not definitively say how my box was out of code and only that the upgrade was a recommendation they made to my warranty company, not a REQUIREMENT. She stated that FAHW insisted on classifying the upgrade as required, SmartChoice did not & that they were fine repairing just the condenser fan. She stated that before she could schedule the technician to return to complete the fan repair, I would need to remove my review. I told her I would not and asked if that means she would not schedule the repair? She stated that what I posted was untrue as they have tried to help move the repair along. I reiterated I would not and that I was careful to only include factual details in my review. I asked again, "so the repair will not be scheduled if I don't remove my review?" She said she would schedule it, but would appreciate my cooperation. (That'd be a violation of California Civil Code § 1670.8 if she didn't) Their tech, Gerard, was scheduled to return to my home on 4/15. He began replacing the condenser fan motor and explained the fan itself was rusted and he would need to return 4/16 to complete repair. I was able to meet Gerard on 4/16 and asked him why an upgrade to a fusible disconnect box was included in his report that was sent to my warranty company/FAHW. He said he did not recommend it be upgraded and that he might have noted the box is loose and missing screws. (The box is not loose nor is it missing screws from what I saw). I told him that I went on my roof to verify it was a fusible box and that it was up to code. He said there may have been miscommunication with what he reported because there was another call that day that had melted fuses in their box. $379 bc of a miscommunication is WILD. update to 2 stars since the repairs completed. Original: 1 star review Tech reported to my home warranty company that my disconnect needed to be upgraded to a fusible one and advised I would need to pay $379 out of pocket for the upgrade before they would repair my condenser fan on my ac unit. I went on my roof to the ac unit and confirmed my unit has a fusible disconnect box. The tech removed the pull out from my disconnect box and seemingly tried to hide it under my solar panels. The SmartChoice rep, Oscar, claims that the upgrade is only recommended, however cannot explain why since I already have a fusible disconnect box. Since that's what was reported to my warranty company (FIRST American Home Warranty), my Warranty company needs them to explain why the upgrade was reported as needed and Oscar keeps placing them on hold and not returning. read more

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Alan from Smartchoice Service provided a five-star experience! He was incredibly courteous and skillful, quickly identifying and repairing the issues. He patiently explained everything, ensuring I understood the repaid. Excellent job! read more

Aleksandr L, was the assigned technician for repairing the kitchen aid induction range, which a week ago the technician sent yby Kitchen Aid factory service had declared unrepairable. Aleksandr and his colleague had an extensive detailed call to troubleshoot and were able to diagnose and order the correct parts. The induction range was functional like new again. I am more than happy as it saved us a few grand towards a new appliance purchase. He was friendly, diligent, paid attention to detail, cleaned up after and did not leave a bunch of loose parts around. Would reccomend Aleksandr and the Smart choice for appliance repair for read more

Smartchoice Service - Kitchen Aid induction range - Appliances & Repair Near Me

Had a good experience with this company. Bogdan was very professional and friendly with his service on my broken dryer. He found the issue quickly and was quick to repair it. read more

Alan helped me with my electrical issues! He explained everything and fixed it quickly! He did such a great job!

My parents' washer stopped working out of nowhere, so I reached out to a couple of places on Yelp for a quote. Not only did Smartchoice respond nearly immediately, their quote was the better than the others. Their repairman showed up on time, ran a diagnosis but found no problem with the machine itself, so he made a recommendation which had their machine working again! Awesome business, highly recommend! read more

Alex is an outstanding and professional service technician. He provided excellent explanation and repaired the issue promptly. I highly praise and recommend Alex. read more

My house had major electrical issues causing the AC system to go out however Alan was able to correctly diagnose and fix the problems in a very professional manner. I have also asked him to repair some appliances such as ranges and washer and dryers in the past as well which he did an equally amazing job. He is very skilled in multiple areas and can repair and diagnose a large variety of issues. I highly recommend Alan he did an incredible job each and every time and takes his time to explain what went wrong and how it was fixed. Easily the top electricians/repairmen I have ever had. read more

Smartchoice Service was assigned to my house by First American home warranty. The technician who came was Alan. He was courteous and immediately put on disposable shoe covers before entering my home. He immediately diagnosed my LG washing machine and replaced the broken motor that drains the water from the barrel. He showed me what was wrong and what he did to fix it. Great service - knowledgeable and efficient. I would use them again and highly recommend. Alan was pet friendly too - even my dog liked him! read more

I was referred to them by FAHW and as many of you already know, many of the contractors working for the insurance companies simply look for a reason to not cover your claim... I need to first give credit to First American Home Warranty, they are truly a legitimate home warranty company. As for Smartchoice, I would definitely use them again and highly recommend you give them a try. read more

Smart choice was the service provider sent by our home warranty company to fix the dishwasher in our new home. Alex came out, explained what the problem was, and said he would have to order a part. He returned less than a week later, installed it, and we are back in business. Even more impressive was his demeanor, friendliness, professionalism, and courtesy. A great experience all around. read more

Alan saved my life! maybe literally. my dryer wasn't working. lint filter was clean but i could tell there was some wedged under it. Alan got here and within five minutes, he pulled out enough trapped lint to make a sweater for an elephant. He said it was a piece of cake and gave me a discount from the earlier quote over the phone. nicest guy, too. he made my frustrating day end on a high note. read more

Don't trust this company!!!! They could not find a part to fix our microwave - so they cut a hole in the part on the inside roof of our microwave and patched the hole with a piece of particle board! I'm scared to use my microwave now. The tech destroyed our microwave without our permission. AHS was supposed to make them come back out, but they closed our claim. See the picture for an example of their work read more

Smartchoice Service - The inside top of our microwave - Appliances & Repair Near Me

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I cannot, thank you enough! Sergei and Alan arrived today to replace my whole compressor and clean the internal fan. And not only that but they stayed super late till about 9 PM working hard making sure that my whole system was running correctly and blowing clean air! Thank you for taking such great care of me and my home. I really appreciate your service and that you and your team were so understanding and respectful of my home and time. It is really hard to find great service and value in home repairs. You guys took the cake and I'm super appreciative for it! FIVE GOLD STARS! read more

I am still waiting for the washer to be successfully repaired. It has been one month. This is my 3rd telephone call to get the 6-year-old Maytag repaired. 1st call - no water coming in - came out and "replaced part and repaired" within 10-11 days. 2nd call - squeaking noise lasted 5 loads of laundry and then stopped squeaking (squeaking noise is NEVER a good sign). 3rd - 6 days later, water is pouring out of the bottom of the machine (over the weekend, of course). I placed a call to them but never got a returned phone call. so here we are about one month later and it is still jacked up- not a happy camper. They said a customer service manager would call me back - never happened I asked to have a more senior tech sent out and they said yes... who shows up? The same one who jacked it up in the first place. read more

I had a bad experience using SMARTCHOICE service through the home warranty. They just want to sell extra service, and really don't care about repair the equipment. I would never recommend them. The technician didn't even screw on the cover AC-Outside unit. See the picture. read more

Smartchoice Service - AC/ Outside unit - Appliances & Repair Near Me

Requested an installation for the gasket in my LG washing machine. They gave me a very fair quote over the phone and scheduled a technician for the very next day. Bogdan arrived right on time and was very nice and professional. Got straight to work and had the gasket replaced immediately. Ran a diagnostic and made sure everything was good. He was also very informative on how to maintain and properly care for the washer and dryer. Will definitely be using Smartchoice Service from here on out. read more

Smartchoice Service - Appliances & Repair Near Me

Alex was awesome! Very professional! And very respectful! He was able to find the issue and fixed it very quickly thank you so much!

The fancy Scandinavian dishwasher wasn't working again. This time it wouldn't turn on. Smartchoice said they could send out a technician next day. It was Bogdan! Yay! After checking a few things he gave us the news: motherboard burned out. I guessed that a new one would be pricey, and we already had a problem with the Scandinavian dishwasher before. So while he put everything back together I went online looking at dishwashers. Found one I liked that had great reviews and was on sale and asked Bogdan what he thought. He checked it out and said it was a good one. We got the estimate and it was more than the new dishwasher, so the new one is being installed next week. Smartchoice has sent Bogdan to us twice. He is such a nice guy and so respectful of our home. He knows what he's doing and tells it like it is. Very honest and trustworthy. Because of the excellent service we have now received twice, Smartchoice is who I am going to call every time for service. read more

Sergey, he was amazing! He came to fix one of our mini splits. He was the second technician that came out. He immediately diagnosed the issue and figured it out. Our air works again!!! Thank you Sergey! We will definitely use this company again and ask for you!!! Grateful for your help. read more

"I recently had Andrew from Smart Choice out to repair my oven, and I couldn't be more impressed. He arrived exactly on time and was able to diagnose and fix the issue efficiently. My technician did an excellent job servicing my oven and was highly professional throughout the visit. I have used Smart Choice several times now, and they consistently deliver top-tier service. I highly recommend this company for any appliance repairs." read more

Aleksandr came and diagnosed what was wrong with our Washing Machine AND our Refrigerator, ordered the parts and within a few days they were working like New... Can't say enough about his knowledge and expertise. If anything goes wrong with any of our other Appliances will definitely use Smartchoice Service Inc. /Aleksandr. Thank you ! read more

Andrew was prompt, courteous, respectful and knowledgeable. He was able to quickly assess what was wrong with our washing machine and promptly had the office order the needed part. The office let me know once it arrived and scheduled a return visit to perform the fix which only took him about twenty minutes. Now we're back in business and able to do laundry. Thank you again, Andrew! read more

I have had this appliance serviced before, but never by such a polite competent professional. I see first hand why their ratings are so high

Andrew fixed our Kitchen Aid range and oven. I was grateful for his prompt response, knowledgeable approach, timeliness and professionalism. I would recommend Andrew and Smartchoice Service to all of my friends and family. read more

The company was very responsive, great service. I really appreciate the work was prompt, professional and everything left clean when the work was done. Thank you Alan! Great job. read more

Responsive and on time! Very upfront about the issues with this make and model for the ice maker. Total sweetheart too. Alan is a great guy ! read more

Very satisfied with Andrew at SmartChoice Service. He came twice to fix our dishwasher - correctly diagnosing and fixing a tricky electrical issue. He also guided us appropriately to navigate our warranty. Thorough and professional. read more

Andrew was great! The service was quick, easy, and efficient. He immediately identified the problem and fixed it right away. Very professional and very nice. Highly recommend. read more

Great service and very polite and professional team. I would recommend them to other people for sure

Andrii was fantastic. Quick, clean and easy repair of our dryer. He was polite and very communicative. Highly recommended!

I called Smart Choice because my washing machine was not draining. Max came the next day and was able to diagnose the problem and order the needed part quickly. He then returned to install it and stayed until a load of laundry was done to ensure it fixed the problem. He was very kind and took the time to explain the problem and solution to me. Highly recommend! read more