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Smartchoice Service

4.5 (564 reviews)
Open 8:00 am - 5:00 pm

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Response time

10 minutes

Response rate

100%

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Services - Smartchoice Service

Cooktop repair

Range repair

Appliance repair

9 More Services

Stove repair

Dishwasher repair

Dryer repair

Freezer repair

Ice maker repair

Oven repair

Range hood repair

Refrigerator repair

Washer repair

Smartchoice Service Appliances & Repair Photos

Recommended Reviews - Smartchoice Service

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Reviews With Photos

Amanda washer

Andrew was very helpful. He quickly diagnosed the problem with the washer and returned for a timely repair. He also confirmed the specifications of the washer model online, so now I have this information to give to an electrician. Thank you.

The fuses for my FUSIBLE DISCONNECT box they reported as a needed upgrade to my warranty company.

UPDATE: AC is fixed! Fan and motor were repaired. No box upgrade. On 4/14 -FAHW's contractor relations dept told me they had spoken to SmartChoice & they were now claiming the upgrade was for my box being out of code. I had a claim specialist from FAHW on the phone who could not explain what was out of code with my box, only that my warranty will cover $250 of the upgrade per my contract re code violations, and I had to agree to pay $124 or else the fan repair could not be scheduled. 3-way-called SmartChoice and was eventually connected with supervisor Sophia after a back and forth with Oscar. Sophia was apologetic about my experience & explained the upgrade was recommended by the tech due to code concerns. I looked up code(NEC 440.10 and 440.14) and went down the list of criteria for acu disconnect boxes while I had both on the phone and she could not definitively say how my box was out of code and only that the upgrade was a recommendation they made to my warranty company, not a REQUIREMENT. She stated that FAHW insisted on classifying the upgrade as required, SmartChoice did not & that they were fine repairing just the condenser fan. She stated that before she could schedule the technician to return to complete the fan repair, I would need to remove my review. I told her I would not and asked if that means she would not schedule the repair? She stated that what I posted was untrue as they have tried to help move the repair along. I reiterated I would not and that I was careful to only include factual details in my review. I asked again, "so the repair will not be scheduled if I don't remove my review?" She said she would schedule it, but would appreciate my cooperation. (That'd be a violation of California Civil Code § 1670.8 if she didn't) Their tech, Gerard, was scheduled to return to my home on 4/15. He began replacing the condenser fan motor and explained the fan itself was rusted and he would need to return 4/16 to complete repair. I was able to meet Gerard on 4/16 and asked him why an upgrade to a fusible disconnect box was included in his report that was sent to my warranty company/FAHW. He said he did not recommend it be upgraded and that he might have noted the box is loose and missing screws. (The box is not loose nor is it missing screws from what I saw). I told him that I went on my roof to verify it was a fusible box and that it was up to code. He said there may have been miscommunication with what he reported because there was another call that day that had melted fuses in their box. $379 bc of a miscommunication is WILD. update to 2 stars since the repairs completed. Original: 1 star review Tech reported to my home warranty company that my disconnect needed to be upgraded to a fusible one and advised I would need to pay $379 out of pocket for the upgrade before they would repair my condenser fan on my ac unit. I went on my roof to the ac unit and confirmed my unit has a fusible disconnect box. The tech removed the pull out from my disconnect box and seemingly tried to hide it under my solar panels. The SmartChoice rep, Oscar, claims that the upgrade is only recommended, however cannot explain why since I already have a fusible disconnect box. Since that's what was reported to my warranty company (FIRST American Home Warranty), my Warranty company needs them to explain why the upgrade was reported as needed and Oscar keeps placing them on hold and not returning.

Kitchen Aid induction range

Aleksandr L, was the assigned technician for repairing the kitchen aid induction range, which a week ago the technician sent yby Kitchen Aid factory service had declared unrepairable. Aleksandr and his colleague had an extensive detailed call to troubleshoot and were able to diagnose and order the correct parts. The induction range was functional like new again. I am more than happy as it saved us a few grand towards a new appliance purchase. He was friendly, diligent, paid attention to detail, cleaned up after and did not leave a bunch of loose parts around. Would reccomend Aleksandr and the Smart choice for appliance repair for

The inside top of our microwave

Don't trust this company!!!! They could not find a part to fix our microwave - so they cut a hole in the part on the inside roof of our microwave and patched the hole with a piece of particle board! I'm scared to use my microwave now. The tech destroyed our microwave without our permission. AHS was supposed to make them come back out, but they closed our claim. See the picture for an example of their work

AC/ Outside unit

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9 months ago

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Sophia B.

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1 year ago

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9 months ago

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6 months ago

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1 year ago

Professional, on time, found issue with Capital oven, had part fixed quickly....really not sure how it could have been any better.

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1 year ago

Victor is a life saver, helped me fix my frid that had been rejected my home warranty provider, finally I have a working frig

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2 years ago

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Ann I.

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1 year ago

Quick, efficient, friendly and knowledgeable about the repair required. Thank you Viktor!

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1 year ago

Victor thanks for your great help. You got the stove working back to its normal condition.

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1 year ago

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7 months ago

Our tech that came out was great fixed it in no time and did a great job would definitely recommend.

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9 months ago

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7 months ago

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1 year ago

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1 year ago

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2 years ago

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1 year ago

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10 months ago

BOGDAN our technician was knowledgeable. He knows what the issue was instantly. Efficient and professional. Saved me money and time.

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2 years ago

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1 year ago

Andrew thanks for your fantastic service and fixing my oven! You came on time, efficient during the job, and super friendly!

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10 months ago

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10 months ago

He fixed the issue so quickly although another appliance guy couldn't. Amazing work! I hope he came here first and I wouldn't waste time.

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1 year ago

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2 years ago

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1 year ago

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11 months ago

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1 year ago

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8 months ago

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10 months ago

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11 months ago

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1 year ago

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1 year ago

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2 years ago

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1 year ago

Yes- quick and reliable. I would totally recommend this business. They were speedy and efficient.

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2 years ago

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1 year ago

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2 years ago

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1 year ago

Andrew did an awesome job. He replaced the belt to our dryer and it took him only 15 mins.

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3 years ago

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3 years ago

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Page 4 of 15

Ask the Community - Smartchoice Service

Does anyone have a street address for this appliance service company?

Dear K.T.T, please be advised we do not provide in-shop repairs at a specific address. Therefore, if you want to set up an appointment, please contact us at 714-465-1135.… Read more

Hi my washer has a pretty strong smell coming from it. Do you provide a deep cleaning service?

Unfortunately we don’t provide cleaning service

Smart choice repair my Samsung frig for thermostat problem on 10/29/2020 Look like problem come back it is frozen…

I don’t know Smart Choice’s policy, my repair was covered by a warranty service and after 30 days they consider it a new call.

Can you repair a Frigidaire electric stove? The stove top & broiler in the oven work however the bottom coil (when clicked on to bake) is not turning on or getting warm.

Hi. Yes, we can send out a technician to diagnose and fix the stove for you , our service fee is free with repairs, if no repairs are done the service call fee is 50$.

Do you do repairs on a Samsung dishwasher model #DW80N303OUS/AA? It is a front control with ad rainage problem with control lights blinking.

Yes, we can send a technician to have a look at it.

My room fan needs repair. How much do you charge?

Unfortunately we don’t do fan repairs

View All 7 Questions

Review Highlights - Smartchoice Service

Andrew the technician is very knowledgeable, changed the thermostat and cleaned my dryer like new!

Mentioned in 32 reviews

Read more highlights

J Martin Indoor Air Quality

J Martin Indoor Air Quality

(720 reviews)

For a home I manage with an aging (nonagenarian) tenant it was decided to install A/C to the…read morecurrent system so that health and safety were adequate. We had contacted a local company and, while the quote and scope seemed adequate, the plan for condenser placement was not great and I had sticker shock. So I went to YELP and found JL Martin. I am so glad I did! Jared toured the home, and came up with a great plan for a new system and was able to come in around 3K less that the previous company. I appreciated the 'out of box' thinking! This included working with the city permit process as well. The biggest hold up was actually the city acknowledging and passing the plan. Once that happened the JL Martin team scheduled quickly and the install was completed in under a day. The install team was incredibly respectful, explained everything that they were doing, and took great pains to be as unobtrusive as possible. They gave me the guidance on what to expect with the state inspection and city, made sure I understood what the filter requirements would be in the future and the city signed off within 10 days of install. I could not have asked for a better experience! They really work with you and everyone, from installer to office staff to upper management were amazing, responsive and helpful. They deserve all the reviews that encouraged me to reach out to them.

I had my office mini split heat pump replaced. As scheduled Crispin and Kevin arrived on time to…read morestart the job. They did an excellent installation. And they cleaned up the job site afterward And, I am very happy with the concealed AC condensation drain line. It will be concealed behind the drywall in the garage. It drains directly into the laundry drain. Hats off for a job well done. Also, a shout out to Jesus Ochoa for arranging interest-free, 18-month financing.

Evolution Heating And Air Conditioning - American Standard - Added AC to home to provide reliable comfort all year long!

Evolution Heating And Air Conditioning

(294 reviews)

I recently had a complete new central AC and heating system installed in my home in Fountain…read moreValley, and the entire experience exceeded my expectations from start to finish. I obtained three estimates, and ultimately chose Evolution. I did not regret this choice. Jeff Kieffer came out the day after I called and provided an estimate and a proposed plan, and the owner, Diego Martinez, visited my house twice, once to explain how a difficult room would be accessed and serviced, and the day the work began to answer any final questions and give final directions to the installation team. The process was smooth and efficient: * The team arrived on time, were extremely courteous, and Diego, the owner, showed up and took the time to explain everything clearly one more time. * They handled the installation with care, keeping the work area clean throughout the day. No mess left behind--they even vacuumed up and wiped down areas they worked in. * The crew was knowledgeable, answered all my questions patiently, and made sure the new unit was perfectly sized for our home (no shortcuts or upselling) * They tested everything thoroughly before leaving, walked me through the operation of the new thermostat (Ecobee Premium), maintenance tips, and warranty details. It's only been a short time since the install, but the difference in comfort is night and day. Exceptional financing was offered, and the value of this project was perfect for my budget I also gained a new closet by moving the unit up to the attic! If you're in the Orange County area and need a new AC/heater system, I can't recommend this team highly enough. Professional, reliable, and genuinely focused on customer satisfaction. 5 stars all the way--thank you for making our home so much more comfortable!

Final update: The company has now stated in writing that they will not send a technician and…read moreadvised me to work with another HVAC company, despite acknowledging the issue may have fallen through the cracks. For context, during this period we had a newborn and significant personal obligations. When the visit occurred, the noise did not happen at that moment and no technician evaluation or adjustment was performed as a result. I later recorded the noise when it occurred and shared video evidence. Despite this, no diagnostic visit was offered. My review reflects both the unresolved issue and how it was ultimately handled. After posting this review, the business responded by disputing timelines and attributing the issue to unrelated work, but did not offer to inspect or resolve the ongoing airflow/pressure noise, despite video evidence. The attic cellulose work referenced was recommended by their team and performed by a contractor they referred. I had an air conditioning unit installed by Evolution Air in 2021. Since installation, the unit has intermittently made a loud "farting" or bubbling noise. I reported this issue within the first year. A technician came out, but unfortunately the noise did not occur during the visit, so nothing was adjusted or fixed. The problem has continued since then. After researching the issue myself, I found multiple discussions on Reddit indicating this is a known and common problem related to airflow or pressure adjustment, and that it is typically an easy fix for an experienced technician. Despite this, the issue remains unresolved years later. Overall, I'm disappointed that a known, recurring issue reported early on was not properly addressed, and that I've had to rely on online forums to understand what should have been a straightforward adjustment. I have recorded a video and sent it as well.

Veteran Air

Veteran Air

(480 reviews)

Temps hitting high 90's and at 4pm, our AC fan stops spinning. I called Veteran Air at 9am and they…read morehad someone out the same day (it was just a few hours). Not only someone, but Kirk. Kirk was FANTASTIC! Our unit is 20 years old, we have never really had regular maintenance on it. He showed up super early (they asked if that was okay, and YES thank you). Before he arrived they sent a text with his name and photo. I absolutely love this! That extra safety is so important. Kirk looked at our unit and asked some questions. He explained all they do with the "family plan" so we signed up. I am one of those that needs to be reminded of scheduled upkeep so this is perfect. He gave us the estimate before he started and I asked for a very rough estimate of a new unit (having no idea) so we decided to go with repair and hope for the best. The repair wasn't cheap but considering all the work that needed to be done as well as it being an older unit, I feel it was a very fair price. I think we did have the best with Kirk. He was able to repair our unit and give it some much needed TLC for our AC unit and furnace. He even installed our pre-purchased thermostat! Kirk was polite and considerate. He took time to answer all of our questions and ensured us that we could reach out with any questions, I believe him. Service people can often be rushed, there is a lot of work out there, but not Kirk. He didn't waste time either, I felt like he was in and out in no time at all. By the time he left we understood all that was done and what we need to do to get some additional service from our current unit. I could not be happier with the call I made this morning. I picked the right people to call!

Received a mailer of a "pre-paid" heating/furnace tune up & a water heater sediment flush…read more My heater recently went out so I called them out. They sent another company, I didn't get any "pre-paid" service but was quoted $3,300+ to fix it. I was graciously offered a short term fix for $1,000+ and charged $89.00 for coming out. Bait & switch, I'll get my heater fixed by another company.

Haven Air Conditioning - Best maintained service vehicles.

Haven Air Conditioning

(359 reviews)

Andreas L. and Julien L. were great to work with. From the start, they were personable, easy to…read moretalk to, and most importantly--honest. There was zero pressure, which I really appreciated. They took the time to walk me through everything and gave me multiple options so I could choose what made the most sense for my situation. I received a quote within minutes, and everything was clear and straightforward--no surprises. You can tell they care about doing things the right way and not just making a quick sale. My family has also used them before and had nothing but good things to say, so that definitely gave me confidence going in--and they delivered. I'd absolutely recommend Andreas and Julien to anyone looking for reliable, professional service.

***3/6/26 estimate review with Sean***…read more I called on 3/5/26 to schedule a free estimate for a duct repair. My husband helped me connect my Ethernet cable to my work station that is located in the room behind our closet. In order to do this, he went through two walls and found out he punctured through our hvac duct. Oopsie. We saw pink insulation and knew it was our boo boo. Sean was my tech for the day. They have a nice text notification of the tech with a small biography. This was a nice personal touch. Sean was so kind to wait 10mins for me while I finished a work call. He was friendly and professional. I informed him of the issue we identified and he was able to verify we did in fact puncture it with a scope. He showed me the photos after. While he waited for the owner to assess the project for pricing estimate. After he got the estimate from his boss, he explained everything to me. He even hand wrote the estimate in cursive- a lost art that I appreciated seeing. Even though I did not go with either one of my estimates due to high pricing for a relatively small project ($945 Haven, $850, $1025), I greatly appreciated the great service from Sean. He is truly a gem and a kind person. Thank you, Sean for having a superstar attitude in what you do, and being so professional.

Friends & Family Heating And Air Conditioning - Friends & Family Heating and Air Conditioning

Friends & Family Heating And Air Conditioning

(760 reviews)

Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

Smartchoice Service - homeappliancerepair - Updated May 2026

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