Update: So the technician finally submitted his report to my warranty company and as American Home Shield read the report to me, it's like he doesn't detail problems from the correct microwave. He's saying it's loud, when in fact it's so quiet. It sounds like it's shorting out. And so.....they denied my claim because of it!!! So here's a video taken today for proof for everyone to see what a garbage technician dx this is. If this were to cause a fire, I'd be coming for you. Sure asf. I am now having to pay for a second opinion. read more

Terrible company. Will charge you to show up for a warranty repair. When questioned you will be told LG doesn't know what they are talking about even though it is LG's warranty. Stay far away. read more

My washing machine threw an error about draining. When I contacted Miele, they recommended Smart Tech as their authorized repair center for this area. Smart Tech charged $175 to come in and do a diagnosis. It's the first ever repair or service shop that I have come across that required a prepay of the fee before confirming the appointment which was several days out. But that's not the reason for the 1-star review. When the tech came, despite being an authorized repair shop, he did not seem very familiar with the machine (it is 10 years old). He didn't know how to activate test mode in the menu (I don't either but the next tech I called knew how it's done). After working on it for a while, he was unable to find the problem and eventually called Miele who, based on what they discussed, told him it was likely a faulty valve. The tech said the valve was discontinued and I would have to replace the machine. The tech said they would send a writeup immediately on leaving, but I only got the writeup 2 or 3 days later. Meanwhile, I was dejected with the news but as a last ditch attempt I called another shop that I had used in the past. When that tech came in, he said the machine was working fine and there was just a clog in some of the pipes inside the machine. He cleaned out the pipes and the machine has been working fine with daily use for several weeks now. Basically this shop charged me $175 and almost caused me to trash a perfectly working washing machine. It's so disappointing that Miele has chosen such a shop to be their authorized repair center for this area. read more

Frigidaire dispatched Smart Tech Appliance Repair to fix my oven glass that exploded. They were NOT a good company to work with at all. They did not respect the date Frigidaire scheduled for me. They were uneducated, didn't read the work order, didn't even order the glass needed until a week AFTER I sent them the information for it, they didn't tell me they ordered it and shipped it to my house, then they didn't even get me scheduled until a week AFTER it was delivered to my home, which means I was not able to use my oven for nearly three weeks after I reached out to have this resolved. They continuously told me they could not guarantee a time the technician could come out, then they finally scheduled me for 2pm, and said the tech could come up to 2 hours before or after that time frame. Well the tech didn't show until 6pm (4 hours after the appt) while I was in the middle of cooking dinner on my stove top for my family. SMH. Which means I had to cook around him working because they were beyond late. Highly unprofessional. Then to top it off, the tech had to look up a video on the glass installation because he didn't know how to service the model I had, even though they had over two weeks to prepare after I provided them with the model and serial number. This was a terrible experience. read more

Fidelity home warranty company dispatched smart tech appliance to fix our dishwasher. The tech Damon showed up during the scheduled time, diagnosed the issue immediately, and fixed the problem. He was courteous and explained everything including how to avoid this problem in the future. I'd use smart tech appliance again! read more

Awful experience with this company! Based out of California, they attempted to do business in Florida as well and we had the most unprofessional, unethical, untrained and arrogant "technician" sent to our home named Rick. He not only didn't fix the simple issue with our LG water maker, that was still under warranty, which was simply just replacing a corroded switch that kept getting stuck, but he also managed to damage Both doors of our refrigerator as he didn't know how to remove the panel And Left pooled water on our wood, pushing the refrigerator back on top of it and damaged our floors dropping his tools. When an actual legit LG tech finally came out, She was in disbelief of what he had done and she noticed that he also took a part of the fridge he was not supposed to take with him. She showed and explained what an easy fix it was from the beginning and how badly he screwed things up. She helped report him to LG, but I doubt it did any good because his boss with this company, Chris was just as bad as he was, not taking accountability for what happened even though I have it all on video and was very unprofessional and defensive as well. It is very clear that this company is not only unethical, but also not properly certified and trained. Hoping this review saves somebody from the horrible experience we had to endure. read more

Quick response time but charges were off the chart. $350 an hour for labor! Crazy but they had me over a barrel. Be warned.

"fixel appliance repair" diagnosed our problem. He was very efficient and professional. We will call him again".

DO NOT USE THIS COMPANY! First American Home Warranty assigned them to fix my dishwasher on 7/7. When I hadn't heard from them I called on 7/10. I was told Smart Tech had to order the part and would come on 7/17. I then got another call asking which arm top or bottom for dishwasher. I called back spoke with someone and also texted them it was the top dishwasher arm. On 7/17 no one showed. I called First American and was told Smart Tech never ordered the part but would be here 7/21. I called Smart Tech today 7/18 no response. Smart Tech called me back and left a voice mail they need my cell phone carrier???!!!! HOW ABOUT FIXING MY DISHWASHER? THIS COMPANY IS A FRAUD!!!! I would leave no stars but that isn't an option. read more

a "C" note cost & accumulated before ever coming out to look at whirlpool dryer repair. of course whirlpool no longer supports repair parts for dryer{ why is there such a large market for parts/controller boards} for their dryers. service license# 47665 repair company. He checked out dryer, could not fix, suggested to spouse she could order "controller board" for dryer. That's it. clean dust behind dryer, dust under cover of dryer ... nope. receipt for charge... nope. 100 dollars, any retrieved ... nope. rating one flat NO STARS. smart tech appliance repair in Red Bluff, CA called and complained to phone answering service result no refund of any part of 100 dollar charge. receipt just text on phone saying they got the 100 dollars. read more

Chris with Smart Tech did a great job. We'll be using him for all our appliance needs in the future. Thanks for the great service.

Chris is the name of the person who's helped us repair the refrigerator. He's very knowledgeable and finished the job quickly and promptly. Great job! I would recommend this company. read more

Excellent service, the tech was in and out in an hour to repair the dishwasher. perfect service.

Super nice guy, checked out all aspects of the symptoms I provided. He even checked a few other components while he was there. It was nice that he gave me peace of mind my washing machine was overall in great shape! read more

Reasonable response to a service call for help! Communication using messaging is great - status updates are helpful - thank you Dave!

Rick at Smart Tech Appliance is amazing. He drove well over three hours to be at my home at 8:00am. We let this gentleman into our home and he went right to work doing a repair on our Bosch dishwasher. He repaired the unit and leveled it for us in less than hour. I will be recommending Rick and the Smart Tech Appliance Business to everyone in our community. read more

Called to have fridge repair, charged a $100 for service, Dave walked in and said it's the compressor, didn't check anything. Told us it was under warranty from LG, said he would get authorization from LG. And then he called a couple of days later and said he was not authorized to work on LG in our area. So we asked him to return our $100.00 and he said absolutely not going to return the service fee! When we called for the appointment we were asked what brand and what they were going to service!!!! So at that point they should of said that they don't work on LG in our area!!!! Don't call them unless you want a dishonest company coming to your home! GOOD LUCK read more

tech tony he came two times to fix our to washers we paid them $1800 for the job. Every time when he came every time he did not finish his job telling us OH HAVE to go for other job call!! After spending $1800 we throw two washer in the trash then we bought new ones. if you want to throw your money in the trash then call these smart tech. they are very smart to get your money but not smart to fix your problems. we definitely not recommend smart tech. From the holiday lodge. read more

Excellent service technician, next day service, great appointment system, highly recommend.

Next day service, technician had part in truck and an hour later my washer was fixed! Technician Dave Clemons was very professional and got the job done! Would definitely recommend Smart Tech Appliance Repair. read more

My oven was not heating up properly or maintaining temperature. Chris came out, diagnosed the problem and had my oven fixed in about 30 minutes. He was so kind and easy to talk to! It was an excellent experience! read more

Tony was very professional and well qualified for the job. He solved the problem with my oven saving me a lot of money not having to replace it. I would definitely use Tony and this company again. read more

The issue was quickly diagnosed, parts ordered, and repaired. The tech was trustworthy and very respectful while in our home. I will use this business again. read more

We had an issue with our Bosch dishwasher. Tony Ortega was our service technician and clearly was knowledgeable about the dishwasher and pinpointed the problem pretty fast. And he's really a nice guy. Thanks. read more

My Maytag wash machine stopped working today. It had no power. I tried the circuit breakers and the unplugged and plugged back in method. Nothing worked. It's a top loading machine and since it was washing, it was locked. I couldn't access the serial number or model which was located under the locked lid. We purchased it a little more than a year ago from Lowe's in Chico. After two hours on hold for Maytag, I was informed that after a year, they only replace the basket and drive motor. Labor or other parts are not included. I was then transferred to their repair service only to find out it is in Davis and not in our area. I had to call for service. The very nice man had me get a hair dryer to check the outlet. Guess what, it was only that outlet. Our dryer was working on the next outlet over. After a extension cord and some moving of the water filled wash machine, I was back in business. Thank you so much!!! read more

Highly recommend for excellent service, diligence to resolve the refrigerator problem (even working with Samsung to diagnose issues), excellent communication with office staff. Thanks Chris for helping save the day! read more

Chris usually comes to our rescue and he is a great mild man easy going and always explains things about our appliance and about any issue he see's and how to prevent problems from happening again. Great job! read more

We needed help with a gas oven that would not ignite. About 5 years ago, we had the same problem with this stove (more about that later). Smart Tech Appliance Repair set an appointment with us, on a Monday. We received a confirmation call the previous Friday. The technician, Chris showed up on time. He tested and replaced the igniter without having to move the stove. 5 years ago, when the igniter needed to be replaced, a repairman pulled the stove out from the wall. In the process, the surrounding countertop was scratched. We were so pleased that Chris was able to repair our oven without damaging anything around it. We have not previously used Smart Tech Appliance Repair, but will definitely contact them again when we need appliances properly fixed. read more

Definitely going recommend Smart Tech. Chris was professional and very knowledgeable. I will be calling smart tech for any appliance repairs in the future. read more

Definitely recommend. Josh was knowledgable and professional. He was punctual and very clean. I will definitely use Smart Tech again!

Company was selected by new home warranty plan. This was the 2nd time our refrigerator required service. So glad our new home warranty coverage included the fridge! Tony arrived diagnosed the issue and made a few adjustments to keep th equipment running as efficiently as it could while new parts were on order. A week later a call from the home warranty company scheduled our repair date for the new parts. Tony was professional, personable and while the job was just completed we hope it will be the final fix. read more

Smart Tech was awesome. I was having trouble finding someone to work on wine fridge. We are new to this house and fridge was already there but not working right. Tony at Smart Tech was able to fix it. Communication and follow up was absolutely outstanding. They arrived when expected, called before they came, ordered the parts and fixed the fridge. I will use them whenever we ned help in future. I absolutely recommend them. read more

My repair request for our microwave was a complete failure. The tech (Tony) had diagnosed as faulty door switches. while installing new switches the plastic bracket was broken (?fix glue it in?). Still didn't work, so he said he would return after talking to the manufacture. No call from the office on the rescheduled date & time or or parts/cost suggested by manufacture. Tony shows up with a control board and NO replacement bracket. Both visits he made phone calls for technical advise. This time using zip tie - I lost faith at that point and ask him to leave. The experience was a complete failure, plus a month of time. read more

We had problems with our new dishwasher for months and could not find a service tech to come take a look at it since we live so far away from town. Finally we got in touch with Chris. Not only did he fix it he also came out on a Friday night and was here till well after 8pm working on it. I really thought he would reschedule once he found out how far out we were but he stuck to his word and made it here. Thank you Chris for restoring my sanity in not having to hand wash dishes for a family of 6! read more

Really ethical, practical, dedicated repair service. We had an issue with our Maytag fridge...and we live in the middle of nowhere. Smart Tech came out early evening the day after we called and took the time to really diagnose the problem. We were told the tech wanted to check on some stuff with the manufacturer the next day to make sure we weren't just throwing parts at a problem. He called back the next day and gave us an honest diagnosis. He said the high voltage board was the likely culprit. Instead of making us pay for him to drive back out and install it, he offered to buy the part at his cost and let us pick it up and install it ourselves. That's an honest, ethical repair shop. If God forbid we find ourselves needing a repair service again, this will be the ONLY place we call! read more

This is the second time of called Smart Tech for service. Tony arrived on time as scheduled and was able to diagnose the problem and repair. He performed his work with attention to detail as he explained to me what he was doing and why. The friendly, professional and reasonably priced repairs that Tony/Smart Tech has done for me is top-notch. read more

Tony from Smart Tech is the person you always wish you would get for your service calls! Knowledgeable, respectful, and polite. He explained what was going on with out refrigerator in detail, ordered the proper part, and then came back to install it a few days later. Kudos to Tony and to Smart Tech for superb service! read more

Highly recommend. Very knowledgeable and will tell you whether or not an appliance fix is worth the price or to completely replace the unit. Thanks Tony. read more

Super Great, Cool Beans and Outstanding! Chris is not only a very pleasant individual to work with his customer service is top notch. He is always there to respond to questions or concerns and to walk you thru the process of getting your appliances repaired even when a home warranty company is involved. *A+ for keeping in touch & up-to-date, pleasant & reliable* will/would totally use him again in the future even tho he's 35 +/- miles away!* read more

I really, really appreciated Tony. He arrived at the prescribed time, in the dark and pouring rain. He was cheerful, lay down on my cold kitchen floor and proceeded to inspect my leaking dishwasher. It didn't take long to find the leak, it's not reparable and he gave me some advice about a replacement. I'm very satisfied with the service and I would use this company again. read more