Thursday afternoon 8-6-26, 2pm, 101 degrees while prepping to leave for vacation on Friday I…read moregrabbed a cold water out of our side by side refrigerator in the garage, except it wasn't cold.... The water was Luke warm. Upon inspection the freezer was defrosting, outshine popsicles were literally running down the inside! We called Tom's Appliance repair. The Technician (Brad) told dispatcher he could swing by before end of day and look at our refrigerator. Meanwhile we emptied everything that was salvageable ( flight of the bumblebee) into our coolers to try and save what we could . Brad came less than 2 hours after the first call, troubleshot the refrigerator ( older fridge) actually had the failed part in his vehicle, gave us an estimate and proceeded with the repair. Within 3 hours of our first call, the refrigerator was repaired and blowing ice cold again! I cannot say how much we appreciate the professional treatment by Tom's. Beginning with the first call to the dispatcher who bent over backwards to assist us, to Brad coming and saving our bacon, literally. We have always been happy with Tom's service but, this was OVER THE TOP. We cannot thank the employees of Tom's for the extra effort put forth to help out a customer. Truly Service with a "Can Do" Attitude!

We were so impressed by the team at Tom's Appliance. Our freezer was throwing an error code and we…read morewere referred to Tom's Appliance for service. Brad came to our home, accessed the problem (compressor fan) and recommended a temporary solution to keep the freezer equipment cool while our replacement part arrived. Part arrived roughly a week and they quickly set up a date for an install. Fabulous customer service, Strongly recommend these good folks!

Although I didn't have the problem I thought the water wasn't draining as I thought it should've…read more The Technician explained the newer washers like mine! He did the Test it was fine! And then paid the service call.

In December 2020 we visited Appliances Direct to look at washing machines. The owner recommended we…read morestay with the one we had because it was a great unit! How refreshing! When we needed to replace our dryer, we went back. No sales talk, competitive prices, he just asked what features we wanted and showed us what was available. Within 15 minutes we were done. The unit was delivered in about a week by two great installers, Josh and John. Installation was smooth, speedy, and efficient. Awesome service!

My go to appliance store. The prices are always the lowest but more importantly they are so honest…read morethat there is no need to fact check them. No hard sell or following you around. 100% consistent for many many years.

Buyer beware! You need to do some serious research before purchasing anything at Appliance Direct…read morebecause the staff is either not knowledgeable or not honest. Store was clean. Staff were friendly. The crappy part is that we came in asking for an electric stove with an air fry function and rapid boil. The stove they had us go with was supposed to have those functions, later found out that both functions are a gimmick on that particular model. Definitely feels like we were scammed. BUT the price was fair and the delivery was great.

Installed at reasonable price and timely. Lets see if there are any issues in near future.read more

Called on a weekend for AC repair. The technician arrived within an hour of our call. Turned out to…read morebe a difficult problem that needed a part ordered. Our technician, Clay, diagnosed the problem and provided a stop-gap repair to see us thru until the part could be obtained. Great service. Should be a 5-star post.

We had a kitchen exhaust fan replaced. The office lady said the highest estimate is $1,400…read more However, they charged me $2,000 including first diagnostic (usually other companies won't charge if I go with that company to fix the problem) and 30 minutes they came late. I told the lady and she reduced 30 minutes labor. I paid $1,954. I just wanted to fix the problem even it's way expensive than estimate. I paid and though not having anymore business with this company. END!! I just got a phone call and the lady said she charged me for the used exhaust fan, but that was brand new. You need pay $500 more.....seriously? So,I'm paying $2,500? I hope she is not calling me anymore ADDITIONAL FEES.

We have used Kelly!s repair in our restaurant and we highly recommend this company!!…read moreThey arrive and ready to repair!! He is knowledgeable and fair priced. We have had others before finding Kelly 19 years ago and they did not fix the problems. Kelly came in and fixed everything and we have used him ever since!

This is one honest tradesman, don't call anyone else to work on your A/C or heat!…read more I called Jason Sanchez Heating & Air for my A/C system that wasn't blowing cold air. Lucky for me, Jason the owner showed up! Right on time for our appointment, carefully and skillfully diagnosed the issue, replaced a part, and was back up and running in 15 minutes. He explained what he was doing as I was curious. He's a kind, friendly man and very knowledgeable and an expert at repairs. The repair was much less expensive than estimates I've received from other companies. I live in Shingletown, other companies wanted $200 just to show up. So, call Jason, you won't be disappointed!

These folks are awesome. After getting 5 estimates, ranging from $48,000 to $51,000, yes thousand,…read morethey told us they could clean our ducts instead of replacing them, our HVAC unit was fine, and we simply needed a dehumidifying system. Under $8,000.00. And the work was done in 2 days after they got the unit, which took a week. Thank you for your honesty and professionalism.

Best service ever 2011. I'm trying to reach him again to…read morefix the same problem he fixed 15 years ago. He and Maytag are quality. Heartbroken his phone number is no longer in service.

Tony provides quick and affordable service. I have used him for years for all my properties. He is…read morereliable and honest. He explains what is the issue and pre-quotes any repairs or even has recommended I buy a replacement when the repair cost doesn't make sense. Highly recommended.

I have been a customer of Hokema's for several years. They know their stuff and their expertise…read moreservicing sewing machines and embroidery machines is second to none. When it came time to have both my mom's old Penncrest sewing machine and Babylock 6-needle machines serviced, I opted for an in-home visit from JD, their tech. In a word, the experience was great. I live up in the mountains and JD had close to an hour's drive to get here. He spent most of the day working on my machines, so I got to see what people who drop their machines off at the shop don't. His attention to detail was truly impressive. I love learning the backstory on things and he was generous in explaining what he was doing, why and how I can better care for my equipment in the future. Our discussions ranged all over the place with JD giving me fascinating insights into my machines, his training and how Hokema's operates. In turn, I told him about my soil and plant projects and new tractor. I was tending to our greenhouse, potting up seedlings and mixing natural amendments into a custom soil blend. I cruised in and out, telling him about my work and he proved to be surprisingly interested and knowledgeable. It made for a day of rich education both ways. When it came to Mom's zigzag sewing machine, I debated spending the $100. These machines were sold by JC Penny a long time ago and I'll bet it cost a mere fraction of the servicing price when it was brand new. But Mom was an excellent seamstress and she did all of her later work with this machine. I knew it was worthwhile to have it cleaned and adjusted, especially since newer machines tend to be poorly made. Mom's been gone a long time, but I got a chance to reconnect with her as I watched JD work. After he'd completed the mechanical portion, he thoroughly cleaned the exterior, even removing some tape that was on the base and wiping down the entire cabinet. I know Mom appreciated it and so did I. When I mentioned a tension question I had with the antique Singer treadle sewing machine that goes all the way back to my childhood, JD offered to check it out, too. He proved to be as knowledgeable on the treadle as he was on the others, assuring me the tension was just fine but Hokema's can still provide parts if needed. He has an abiding respect for all of the machines that provide his income and it shows. My sole complaint is JD didn't show up wearing a mask, nor did he ask whether I'd prefer it. We're in the 2nd year of the C-19 pandemic and both my husband and I have been exceedingly careful in limiting our contact with others. We trust science and have had both vaccinations and are past the two-week period after that may help resist infection, or I would have sent JD packing before he ever got started. I'm glad I didn't have to. I enjoyed our discussions throughout the day, even hearing why JD's not keen on getting vaccinated. I disagree with him and hope he comes around. To end on a high note, I loved learning that JD and Hardy (Hokema; the owner) are dog people, as are we. JD and I shared rescued dog stories as our dog, Bufant, wandered in and out of our cabin. Dog people rock, as do thorough technicians. This means those 5 stars in my rating are doing double duty. Job well done, JD. Thanks!

I bought a vacuum from Hokema's 20 years ago, I still have it. Service is fantastic! The staff is…read morealways willing to help and answer questions. I would never go anywhere else to buy a vacuum for my home. It's very apparent it's a family business! Thanks Hokema's!