We had our clothes Washer go out and rather than replace just the washer, we decided to see if we could just get a refurbished set (Washer & Dryer) so that they would still match. My wife went into a few places to see what was available, she finally came across a set from "Appliances Plus More" that she liked and we purchased it same day beings they could deliver that same evening. The guys came out and installed it fairly quick and hauled the old washer away as well as gave us $97 for the working dryer (I know I could have sold for more, but it was just easier); we paid $1,200.00 out the door.
It came with a 30 day warranty and of course 3 weeks in, we noticed our Master Bedroom walk-in closet had super wet carpet and padding all of a sudden, we've lived here for almost 2 years and never had that occur. So we started trying to figure out if there was leak in the wall or what...come to find out a part inside the washer internals was spewing water all down the back of washer and soaking under the based boards slowly enough to not flood the laundry room (which is tile), but yet warped all our baseboards and did a bunch of water damage to the wall and carpet as well as a few of out items in the closet at the time.
We called to let them know we had an issue and they said it's probably the hose connections, and told us we needed to pull it out and check all the fittings, because they wouldn't come out if it was not a problem with the washer itself (Keep in mind they were the ones that installed everything and removed the old ones, so even a loose hose should have been on them); but my wife and I pulled out the washer & dryer to look and sure enough it was in the washer not a hose connection on the outside. We called back and scheduled an appointment for warranty service. We were told we had to have our receipt to prove it was under 30 days (why wouldn't they have that info???...unless it is a scam-y way of getting out of their warranty for those of us that might have lost it in the last month since purchase). Luckily we did still have our receipt being my wife is organized. After a few days of trying to get them to come out (one time we had to reschedule), they came out about 6 days after washer failed (no clean clothes..) they showed up and found the issue right away (a part inside the washer failed and was spurting water all over). They said they had the part and replaced it, while finishing up my wife asked the owner (I am pretty sure), what they were going to be able to do about the damage it caused to our house and he said "oh, yeah we don't do that - it's like an 'Act of God' thing, not our responsibility".
We are super disappointed with this response, because it was their "failed" appliance that caused the damage, not an Earthquake!!! In any industry if you provide a product that then damages or injures someone or someone's property with regular use and especially within a 30 day warranty period, you are liable for the damages...how is this not their fault??!!!!
I will be asking my Home Owners insurance to sue them for at least our deductible to be paid by them, even tho it will still go on my insurance and likely result in higher rates later. If my Insurance company is unable to pursue it; then my next step will be small claims court, because this is ridiculous behavior in my opinion.
Sad thing is had they showed more compassion and offered to send a guy of their choosing to do the work, I would have been fine with it, even if it was not a professional construction company, (may have costed them a few hundred dollars), but now I will be suing for the highest bid I can find as well as ask for any damages we can claim (stress, mental anguish, etc). I will update either way once it is worked out.
** FYI: As the owner of this store, you can certainly work with me still, if you want to avoid all the issues and potentially earn a better review ** read more
