They are scammer, they ask you to sign for just showing up at your house, they will promise you…read morethey will be back, then they get paid by the manufacturer, then they claim nothing was wrong, without even touching your equipment.
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After purchasing the refrigerator, we waited for a few months to open the box before putting our house on the market, in order to switch the old refrigerator with the new one.
The refrigerator was in perfect condition, zero issues, with the exception of it making a very loud buzzing noise. It happens between 5 to 8 times a day on average. It will sound out in the middle of the night, also.
Fortunately (or unfortunately) it doesn't last long, just about 10 seconds, only giving a very short window of time to record the sound (using whatever device).
My wife went to Lowe's, and through one of the assistant manager's, Ashley, got all of the information needed to obtain the repair. After contacting FRIGIDAIRE, we were guided to go to the website and fill out a request form, including the date of purchase and the serial number, model number, and so on.
We did all of that.
Finally, after going through that and waiting, they sent a young gentleman by the name of Brad M. He showed up on time, and he was very nice, although doing absolutely nothing (zero, zip). He requested we should record the sound, the loud buzzing noise. He said there are different types of noises, and that our particular noise will tell him the issue.
Before he left, my wife (mistakenly) signed the paper he asked her to sign. He explained to my wife that he lives in Redding, and once we were able to get a recording of the sound, just call him, he would be here "right away". Finally, my wife was able to record it while she was recording something else from the master bedroom.
Immediately, she tried to call him to inform him we did get the recording, but it was the company's number, not his; and when she called, they told her, "Oh, you have to go to Lowe's or FRIGIDAIRE, go through the whole process again as if this were a new issue !". They are trying to make twice the money for the same JOB or hoping we willl go away.
After back and forth, she requested to talk to a supervisor. When he came on the phone, this guy turned out to be worse than the first one. He said he was reading a note which says that "our technician tried to fix it but found no problem".
It was pretty arrogant and blunt-edged "customer care". She told him she was recording him, and wondered aloud why he was lying, and did absolutely nothing.
We are going to video or audio record (or both) whatever is done next. As the homeowner, we shouldn't have this as our "homework" to diagnose this issue.
This is in fact, your job, not ours. If you're not trained up, we highly recommend getting the training you need to perform your job properly
