Sent a 500 deposit and never heard back from them again when I contacted the person I sent the money to they said "im not the coordinator" very unprofessional read more

I had Dr. Shanklin do my BBL, Lipo 360, and breast augumentation. My BBL and Lipo came out well but my left nipple looks deformed. It ruined my whole experience and made me even more embarrassed of my breast read more

Came in here for a consultation and the place was just disgusting, floors dirty, front desk was rude, the care quality for the patients is horrible, they rush through everything and don't even ask questions, the doctors are unprofessional. Save your money and go to a better place with better quality. read more

I will never allow my wife to go here again let me start off by saying they don't care about the patients feelings and whether they are alone or with the husband on April 14th my wife had a mommy makeover and she was solo the entire time kicked me out of waiting room she had no support system didn't get to hear the preop and what's going to happen the 1st couple of hours and days following.down stairs there are no chairs for waiting either sit on the floor or concrete outside you don't get updates on how things are going can't meet the doctor and the only call you get is 30 mins from when she is coming down it was after 8pm when she came down and just thrown to the wolves, they moved her appointment from a Tuesday to a Monday because he allegedly had to be at hospital for surgery Tuesday then when the wife asked about that he said to her I have no idea what you are talking g about.then comes April 15th for the post op thinking ok I'll be able to attend this one so I can care for her as instructed and nope you must stay down here and wait 30 mins I took an oath when we married 17years ago I will be there for her start to finish and they aren't allowing me to hold up my end of the bargain again all alone no support system and with her being under pain meds she may not remember instructions and that would be where I come in as others have said calls after calls about payment but ounce they get that money all bets are off your just a number to them women plz think before you purchase from this chop shop save your money and go to a doctor that really cares about the patient I have learned a very valuable lesson you get what you pay for and men if you really want to be there for your wives plz don't choose this place ,this establishment needs to learn that people need their significant others in these uncertain times choose wisely and pay the extra money for an independent surgeon that cares about the patients in my option after this experience these places shouldn't be in business read more

I've had two BBLs with Dr. Shanklin, Feb 2023 & Dec 2023 and I had no problems other than your usual postop issues. Headache, some dizziness, etc. He's a good physician. I got what I wanted but I'm dramatic so I went for a second BBL and now I want a third. Videos below are after the 2 BBLs. Didn't have any issues with infections or anything of that nature. I won't allow anyone else to touch me but him. Going back for a mommy makeover in 2025. read more

Once they get your deposit it's hard to reach them with any questions. Post op team is very pathetic and not caring, you'll come out of surgery just to be shoved home with them saying you can rest at home. No beverages were offered. I called the emergency line 4 times, all on Saturdays, goes to voicemail and no one calls you back, meanwhile I have green pus that smells coming out of my incision line and belly button. I called Preop on a Monday left message, these people never called back until Friday. I have proof of all my calls and no call back. Dr. Jeff, he's in such a rush that he won't let you ask all your questions, I never saw Jeff in the operating room so who really knows who worked on me and the surgical room everything was covered in blue tarp and there was two beds in that room which made me think they operate on two patients during the same time? There prices are decent but you get what you pay for too. They're super quick to take your money though. And one last thing I was scheduled for surgery at 9:30 AM and they did not get me back into the surgical area until well after 2 PM. This Hispanic lady came in and put on a movie that was all about God and turn the lights off on me. English is secondary at this clinic too except for the drs. read more

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It was hard reaching a SmartPlasticSurgery rep on the phone. The Lymphatic massage was painful and the reps were a little rough. The doctor rush through the consultation and immediately started marking.Someone did a follow up call a month post op. Behind the house reps were nice and helpful when ordering Faja, foams, and boards. Not completely happy with results of BBL 360 Lipo. The butt didn't last and the lipo was unbalanced. read more

This surgery center is overall a terrible experience. I was originally so excited to get a tummy tuck done here given the great reviews. I lost 150 pounds and felt this was a great step in the right direction. I only saw Dr. Jeff once which was in pre-op for less than 30 minutes. I was assured that "you can bounce a penny off your stomach" given my weight, height, body stature, and amount of loose skin I had. I was interviewed as they stated they were going to post my journey and results given I lost 150 pounds. After surgery, I was in immense pain as expected and let everything run its course. I made sure keep my compression garments on and wear the correct ones within each stage of recovery. When going to my post op appointments, the nurses were very rough and seemed not to care about my particular procedure since it was just a tummy tuck and not a bbl. I never saw Dr. Jeff again and was never able to speak with him even when I requested the same. I am now 8 months post op and I have an amount of loose skin that people go get surgery for, even though I just had surgery. After calmly expressing my concerns and asking the facility to take a second look, I was progressively iced out and told "everyone has loose skin" I initially requested a post op examination or possible revision and was iced out which led me to eventually ask for a partial or full refund as the surgeon did not do the job he stated he would. I have received no response and my phone number has been put on some sort of block list as when I call, it goes straight to voicemail. This is very disappointing and I never wanted to write this review, which is what took me so long to write it. Was trying to give this facility every chance to rectify their wrong, but of course, to no avail. Shame on you guys. read more

Love it here!! Had lipo and bbl and a perfect experience from start to finish. You will love your results!

Had a surgery breast reduction on 06192024.Bandages were removed after 2 weeks on 07032024 as ordered. Right breast looked infected. Sent pictures to the doctor and it was suggested to remove the stitches. I flew back to Miami on 07082024 and came to the office to remove the stitches.After stitches were removed the incision on the lower part of my breast opened up for about 2 to 3 inches displaying hypodermic or facia covered in pus.I was ordered to use bacitracin and saline wet to dry bandages on that opened wound. For the first two weeks it was getting worse .As off 07312024 still using bacitracin and wet to dry bandages twice a day and the wound slowly healing . It is obvious by now that it is going to leave nasty scar. Staff was attentive and helpful in the beginning but I reviewed one phone call after my second visit. They mentioned scar revision but it would be silly of me to go back.Im not new to surgeries, no health issues, healthy life style. No blame want people to be aware read more

On December 15th, 2023 i went to Smart and Shanklin was my doctor to have an extended tumny tuck. Approximately 2 weeks after my tummy tuck i began to spike a fever, my drains smelled sooOoooOoo bad, i began to feel WORSE than better; I just felt SOMETHING WASN'T RIGHT. I went to the ER bcuz i FELT BAD. They sent me home. I then followed up with my doctor a day or so later bcuz i still felt SOMETHING WASN'T RIGHT - fever, chills and i coughed soooOooOooo badddd that i couldn't even get two words out without me coughing. That night at 8pm i got a phone call from my doctor and he advised that i need to get to the ER A S A P. He said my blood work wasn't right & i needed to be seen ASAP, DO NOT WAIT UNTIL THE MORNING. GET TO THE HOSPITAL were his exact words. To make a long story short, i get to the ER they admitted me IMMEDIATELY. I was hospitalized for 6-7 days treated for a BADDDDD INFECTION; the doctors advised that the infection was spreading throughout my body. The original ER i went to didn't detect the infection bcuz it had smothered itself behind a muscle - they were finally able to detect it thru an ultrasound and my blood work. I was treated with an IV w/ antibiotics and's ALL KINDS OF MEDICINE then when i was released i had to orally take a strong antibiotic called levaquin for 30 additional days with a whole lot of other medication. While in the hospital NO ONE WANTED TO REALLY DEAL WITH THE ISSUE I HAD WITH MY TUMMY TUCK. It began to puss, open, stink etc. They advised i go back to Miami (mind u in spent over $6k with the surgery, flight, hotel, nurse, prep and post op prep for this procedure who had additional money to return to Miami after all i sacrificed to come up with the $6,000). Their concern was treating this baddddd infection that was spreading throughout my body. I began to fall into a DEEP DEPRESSION. I stayed off work as long as i could and ended up going back to work still feeling HORRIBLE bcuz i was exhausting most of my time. I had to go thru surgery twice at the hospitals in Chicago for drain care & getting that infection out of my body. The plastic surgeons & wound care doctors at the hospital in Chicago was like this is something that I should fight for, you need a revision of my tummy tuck bcuz due to the area that the infection was in is why I have disfiguration and to this day IT'S THE SAME. The wound care doctors in chicago stated that the infection was the size of a LARGE BREAST and it's good that i kept coming to the doctor bcuz i felt something wasn't right, bcuz the infection was actually SPREADING IN MY BODY. I'm calling Smart following up with them about what's going on while I'm going back n frwds to the hospital. They tell me (once the drains get taken out almost 2 plus months) that wear my faja/compressions and get my massages and once 6 months is up, June 15th, contact them regarding a possible revision. During this time, the 6 months, I'm steady calling n texting bcuz i hate my results and i can't wait the 6 months. The nurse steady advising me to be patient, give it 6 months after the 6 months they're gonna follow up and whatever issues we have will address it then, STRAIGHT BRUSHING ME OFF!! I have been texting Smart since JUNE and NO RESPONSE. It really bothers me that before i gave them my business, i swear to God they called me 2 times a day MINIMUM and that's why i felt this was a good choice BUT once they got my money in their hands i had to fight for phone calls. I have been waiting on them to call me since JUNE and it's December. I chose to text vs call bcuz i wanted a paper trail. Months later i got a text stating the head nurse was out, they apologized for not following up with me and someone will be getting back to me ASAP. Still no callback. This is by far THE WORSE EXPERIENCE I EVER HAD TO GO THRU. To this day my results are warped. Not only did i have to spend approximately $6k for the surgery, i had thousands of dollars in hospital bills when i got home bcuz of the nasty infection i developed from my procedure. Like i stated the WORSE EXPERIENCE I EVER HAD. read more

5 out of 10 stars. Breast Aug, Tummy tuck, lipo to arms and chin My surgeon was changed the night before surgery! Yes the night before! I was told Shanklin would not be in until Monday and my surgery was Friday. I was told I can use Dr. Jeff or postpone my surgery until Monday. I decided to go with Dr. Jeff as I already booked a nurse and paid for my airBnB and couldn't afford another $1000 to add to my stay (I already spent 4K). I didn't get to meet my surgeon for preop. I met Dr. Jeff the day of surgery. It was very rushed. I didn't really get to express how I wanted to look and felt a little uneasy. I woke up in soooo much pain; screaming. The nurses just kept telling me to be quiet instead of offering kind words. Not helpful at all. Recovery was horrible! I was admitted into the ICU the day after surgery as I almost died! Before surgery my hemoglobin was 13 after surgery it was 7.2! They make you buy the "cell savior" for $600 bc they state they will recirculate any blood loss back into your system but that clearly wasn't the case. I was pale as Queen Elizabeth (Im a black woman btw) . My heartrate was 170 and my temp was 92!! I was in and out of consciousness and could barely breath. My friend who was staying with me tried calling them at least 15 times on the emergency line throughout the night and up until the ambulance came to pick me up. They returned her call after I was already in the ICU. The plastic surgeons team at the hospital told me that there is no way that should have been an outpatient procedure. It was terrifying being in the ICU for 5 days! I had 3 blood transfusions while I was there. All in all I would recommend not doing combo surgeries. I'm not sure how my work turned out. I have a hematoma on my right side. My right drain stopped working after 48 hours and my left drain basically fell out today (11 days post op). Just save your money and go to a top notch place. Its not worth risking your life. I regret every single decision. read more

I had my first cosmetic surgery with Dr.Shanklin, breast lift with implants. When I say that the space was beautiful and clean I did not see anywhere that was dirty. The day before surgery I had post op appt and it went well the ladies at the front desk where polite the nurses where polite and had an excitement to them even though I know they do this all day they matched my excitement and where informative! Dr.Shanklin was professional and gave me the best advice possible he listened to my wants and he adjusted properly to give me the results I'm looking for without putting me at risk he explained things to me very well! Day of surgery everyone was happy to get me started and even assisted me when I was confused! The anesthesiologist was super sweet and helpful! After surgery when I woke up, I was very cold and they gave me like a heated blower that made me feel so much better. I wish I would've been given some more information before they sent me home, no one spoke to me really they just called my ride and wheeled me out (they gave my ride written instructions on how to care for me) I had an appointment the next day and I understand why they didn't tell me anything because I was drugged up off the anesthesia And I probably wouldn't have comprehend half of the things they would've told me. The follow up appointment, The next day was very informative. The nurse was very nice and sweet and helping me understand everything! I'm healing wonderfully and I'm very excited for my ending results. I feel great and I'm so happy I chose Smart plastic Surgery! I will definitely be back! read more