Clean and well organized store although the cashiers could greet and smile a little, a lot of the things are in bulk which I like.

Around 6PM, probably a busy time for markets, I stopped in to Smart and Final. Picked up a few things and headed to the registers. Only one was open with about 7 people in line. The line was so long, it actually jackknifed at the front and down one aisle. Another checker casually walks over to open another register. There was no urgency in her moves nor did she apologize to the customers. Just thought that was interesting. Not sure I will return. Ok, bye read more

Smart & Final - Storefront - Grocery Near Me - Torrance, California

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This place is a mess Jacky at the register threw everything in the bag like it was trash and then you talk to the manager Lety and she has no manners , is rude combative and started yielding so what happened. Forget it is not worth it they don't sell anything special and with that service I will never come back. When the management act like that no surprise employees are so rude . read more

Really bad ! Their produce has gone from poor to unacceptable, same as heir staff. They. Are abrupt and could care less about helping shoppers. Atmosphere does not reflect cleanliness either. read more

Service is below par. I had 2, two items and provided my own bag, before paying the cashier push my items with my bag to the end, after paying I asked her, "you don't bag the items anymore''? She just shook her head no and looked away from me. Now I remember why I started buying from Amazon Fresh, no lazy workers to see or deal with, and groceries are delivered to my front door, BAGGED. Why have cashiers, just have self-check outs! read more

This store can be a quick alternative to going to the big box stores. That said, their customer service is lacking. I've been several times and good luck if you need help with anything. Their app is frustrating as it doesn't work consistently and if you inquire about anything, it's met with grumbling. I don't need any employee to pamper me but maybe doing your job without an attitude would be a good start. This doesn't only apply to one person either. It's every person I've dealt with that works there! Whoever manages this location needs to secret shop their store so they can see what their customers are experiencing. read more

Unscrupulous staff in my opinion. Grocery clerk for life, what a career. All the food one could desire. Imagine that.

This store has only 2 check stands open everyday doesn't matter if it gets busy they won't open another checkstand. Their reason for doing that is we're cutting cost on workers bunch of BS if you ask me don't go here don't waste your time standing in line for over 30 minutes wast of your time read more

Smart & Final has electronic coupons on select items that you have to "clip" from their app. Well, if the app worked, then it would be fine, but the app doesn't work. Even the associates in the store commented that other customers had issues. After fussing around with the app, deleting and reinstalling the app, it still didn't work. Smart & Final? Actually, it's more like Stupid & Not Shopping Here Again! read more

I use this place very often. It's always nice to have friendly staff and a variety of items at affordable prices. read more

My husband likes it very much. He now prefers to go here than the other one. He said they were friendly and helpful AND had a lot of dry ice. We will come here from now on. We like friendly staff. read more

Thank you for such a pleasant experience today. All checkers were open and the lines moved quickly. Asia assisted me and she was so kind and helpful. I'm 77 and she didn't want me to lift anything heavy. I also don't get carded there which is so very demeaning like what Sprouts does!! I left excited to have such a nice experience!! Thank you Asia!! read more

Shoutout to Joel. Amazing customer service. Helped me through line quickly when he saw I was in a hurry and was super kind all around. Made my day. Thank you Joel! read more

Been here a few times during my lunch hour to get some groceries. Store is very well kept and the produce section is very fresh and clean. Almost never a line when I have frequented and able to get in and out in a reasonable amount of time. read more

I will go out of my way to come to this store. This location the workers are really good. One worker asked if I needed help finding anything. That made my day. The cashier Mary was awesome. Very friendly and kind. I was really happy. What a major difference from the Smart and Final on 28500 S Western Ave Rancho Palos Verdes. You will never get a good treatment. I am glad I tried them at this store. Very well worth it for sure. read more

Went to get beer because of ad and they didn't have any, went back 2 days later and still didn't have any. Will not go back. Why put something in ad if you don't have it. read more

This place is a sh*t show it's like the blind leading the blind, I ran in here cause I needed to get a couple things and my God it was awful the tomatoes had nats all over them as well as MOLD on them and the onions had mold and putrid smell coming from them and there was carts of produce blocking the items I needed to get to and no employee in sight (I just moved it over) also the milk had crust all over them, there was no carts available and lady on the intercom screaming at the employees gave me an instant migraine. Avoid this location read more

Smart & Final - Tomatoes - Grocery Near Me - Torrance, California

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This is the worst store ever. Actually, I don't mind the selection but I do mind the terrible customer service. It's awful. The line to checkout will be 15 people deep, wrapped around the store and one check stand will be open moving so slow. I just don't get it. And then staff will be wandering around doing nothing of any urgency. They need a manager to get the store into shape! read more

Whenever dude and i go shopping, he always manages to slip something grapey into the cart. This time with was grape flavored VINES. I like that u don't need a membership and i can peruse around and find those huge can of beans etc that i will never buy. Prices are really not all that much cheaper except for some things, but they have a couple of items u can't find at other places like those addicting fruit taffy candies. read more

Smart & Final - Grocery Near Me - Torrance, California

I've passed by this place for years. I always thought it was one of those places where you had to be a member. Sort of like SAMS or Costco. But I found out, you don't have to be. It looks like that's how it used to be, but now they just give you the discount prices. There are some really good buys here and the quality of the products is very good. They carry a little bit of everything. There are Fruits up front. A frozen sections, meats, dry goods, canned. Most of the items are bulk, but not all. Give it a try if you haven't been here. read more

It's weird how big stores can advertise something and charge you something completely different hoping you will never notice it. After a long conversation with who they introduced as the store manager -him trying to convince me I saved a lot and me pointing out it's FALSE ADVERTISING- I was able to get the over charged amount back. Be careful shoppers, don't rely on their honesty anymore. It takes 2 minutes to double check you were charged the right amount, don't let them get away with it. read more

Smart & Final - Advertised: $ 0.59 plus CRV when you buy 15 or more - Grocery Near Me - Torrance, California

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I was in the store today at about 12:45-1:00pm. There was a man with his mask on his chin talking away on his phone with his phone speaker on. I mentioned something to the lady checking me out and the guy "manning" the door. Disappointed that this wasn't addressed immediately and/or when I pointed it out. read more

I only had one small item of LaCroix sparkling water to return and since my work is out in Torrance, it would be too late for me to return it back at my place in the Valley, so I stopped by here after work. The lady did not have any courtesy and she did not even smile. It looked as if she wasn't happy with her job or even being there by the counter. She told me that I would have to go back to the place where I purchased it from regardless of distance. I never had any problem from any store returning a $4 item?! And she later said she'll accept it but in the future anything over $15 or any perishable item cannot be returned. What the hell?! To the manager: I think you need to retrain these people or better still rehire new ones who shows enthusiasm, who are courteous and thoughtful to customers. read more

I just find the comments funny Been going to this location for many years everyone is so nice there Customer Service has never been a problem with Me . Management is awesome Nataly Sheena and Letty always help me fullfill my orders when needed very friendly girls checkout is very fast. Always love coming here. read more

Quite surprised by the reviews here as my visits have always been pleasant. Store is clean & every time I have gone, there's always someone asking if I needed any assistance. read more

Never going to shop here again after clerk named Sayed had audacity to blame me for equipment failure, especially when he had no clue what to do with fixing it, yet he "knows his machines ", what a bunch of crap. First he insults me blaming me for the equipment problem, then doubles down on it when I told him how I felt about and refused to do his job because I was disrespectful? He disregarded the fact he was wrong to blame the customer at all in the first place. read more

I like this location because it is between work and home. Have noticed on a few visits that Floors smell like chemical as does there bathrooms. I like when stores have sanitizers or wipes for use on carts. I have not seen at this location. Also hand soap dispenser has been broken for some time now in restroom. Store I find well organized. Employees are willing to help find or see if they have a product when asked every time. read more

I come here very rarely but when I do I come here. I was disappointed today cause they did not have what I wanted and when there was an item that was new and I wanted to try it but was disappointed again when at the checkout stand the item would not scan and no manager was around at the time to remedy this issue of not scanning. I did not want to wait and make the other customers wait along with me even when the just open the second checkout stand. Anyway they and the manufacturer of the product loss. read more

So, I was in line at the store today trying to check out at around 5pm and as many of you know who shop here when you wait in line a number is called out for you to check out at that register. Well, there happened to be a mixed up a number was called our and this elderly couple went ahead but then another number got called out; don't know if it was for the same register or not but I was uncertain about it so I just went because the couple was on the 3rd register but then moved towards the 5th which was the number called when I was waiting to approach a register. So because the couple went to the 5th I decided to go to the 3rd register because I was assuming that was the original number called for that elderly couple ahead of me and were just impatient because of the lady on that register and went to the 5th anyways I approach the register and whoever was on it was really rude about the misunderstanding and had a little bit of an attitude about it when I was trying to explain the misunderstanding that had occurred and pointed me to other numbers rudely; anyway the reason I'm giving this 5 stars is because whoever was the nice woman on register 4 helped me out and allow d me to just check out there because of this entire misunderstanding. Moral here don't be rude to your customers read more

Called this location to check on an item and both times no one ever came back on the line after waiting for thirty minutes! How hard is it? What a loss in sales. Because I this, I refuse to shop at this location. If they don't care about customers that call, then clearly customer service is too hard for them. Incompetent workers read more

I visited this store Thursday April 4. The cashier never even looked at me. I'm not kidding. Her back was turned through out my transaction except to ring me up. I had to ask if that was my total as I looked over at the screen. She just nodded her head and continued speaking to another employee about "a baby " , I tried to see her name tag ( Letty?). Just beware of a I unfriendly cashier that wears her sunglasses on top of her head and never smiles. I think the company has even given her a supervisor position. What??! I live so much closer to another Smart and Final and there is also Costco and Sams Club around the corner. If I want self service instead of a friendly face helping me there are plenty of options. Come on leadership stop putting up with this. A customer should never be unhappy after visiting your store's. read more

Service is not good. The employees don't know about the promos. I almost feel it was a scan. I bought gift cards[100.00) worth asking how do I get the 20.00 off my next purchase. She said it prints a coupon after paying. It didn't print out. It turned out 125.00 needs to be spent. So I got another 25.00 gift card but she couldn't void the others. She said she couldn't do anything, it's out of her hands. The ONLY reason I got these cards here was for 20.00 off my next purchase. Raquel said she was the manager and there was no one above her to help me. I'm screwed. Very, very disappointed!!!!! read more

some months ago I might have written a better review. They have a lot and at better prices than many, but, the food is sometimes old. Check the quality of items like vegetables, bagged Parmesan cheese and garlic. I used to like the frozen food but the quality is no longer the same, a recent bag of "Broccoli Cuts" (instead of their usual "Broccoli" was more stem than top, a lot more than pictured, and turned out to be a year old, a complaint to the store about the extremely poor quality (stems like balsa wood) caused me to look at the date stamp (do you look at the dates on everything you purchase? apparently we should), it was dated 3-13 -12... yikes... last March..... My other complaints would be music louder than a store needs, and the guys stocking blocking aisles and wheeling around too often without regard for shoppers, (the product needs to be accessible to sell it), too often very long lines. Still part of my regular shopping route, but with more attention and less enthusiastic support... The parking lot is accessible and not so steep carts roll while loading, the corner easily reached from both directions. Nice long hours to avoid the crowds. And no freaking store card... I hate the pound of store cards I am expected to carry and keep track of to get the discount... how nice to deal with a store that so values my business that they will offer me the reduced prices because I chose to walk into their door rather than make me go online to do my shopping twice... read more

Wow, certainly not what I expected. Had visions of dented cans, poor quality produce and meats.....I was very wrong. The produce and meat selection was fantastic. A huge fan of meat from Costco above any other store and I think Smart & Final was better on price, selection and quality. This store was a tad crowded and the check out lines were long. We will definitely be coming back especially for the selection of meats. read more

Came here to get party supplies. On the way out a case of glass pelligrino slipped off the bottom of the shopping cart and shattered. When I came back to deal with it, an employee had already cleaned it up and offered me a new case. Thanks Smart & Final! read more

The lines can get super long, but this place has everything! They have good customer service and everything is very organized!

Great customer service! We were looking for Caesar salad bowls and Enrique went out of his way to check the back and found one for us ! Very happy customers !! read more

Don't come here until their remodel is done. They are not carrying a full range of items. And even the manager doesn't know what they have. I know this because I asked and after a waiting for 10 minutes, I still didn't have an answer. read more

Awful. Tried to buy soda for a party. Only had Diet Coke lime, vanilla or cherry Coke. No coca cola classic or plain Diet Coke. WTF? Prices on par with Ralph's if not more expensive. For being in Torrance the store leaves a lot to be desired. Shopping carts are old and sloppy with inoperable wheels. Doesn't help that pallets of product were in the aisles sitting. Don't waste your time. read more