I hardly ever go inside stores anymore since moving to California (obviously, I'm not originally…read morefrom here ), but whenever I order online through their website for pickup, it is genuinely one of the easiest and BEST things ever.
My orders are always ready on time, they've never messed up an order, and if something needs to be substituted, they're quick to communicate with me beforehand so there are no surprises when I arrive. I've probably ordered from here 40+ times at this point (could be more, could be less -- I honestly have no idea, but I order A LOT), and I can confidently say that the employees have ALWAYS been pleasant, helpful, and efficient.
I can only remember one occasion where my order took a little longer than usual, but I could literally see ALL OF THE CARS in the parking lot, so I obviously wasn't expecting them to magically have my order ready immediately. Even then, they still kept me updated and communicated with me, which I really appreciated.
Personally, I HATE going inside stores. I have very little patience for slow walkers, people who stop in the middle of an aisle, or entire families somehow managing to take up the ENTIRE aisle while completely unaware that other people are trying to get through. I have genuinely had to remind myself to breathe in situations like that. So yes, online ordering and pickup is absolutely my preferred method because it saves me from testing the limits of my patience.
That being said, every employee I've encountered here has been beyond helpful, communicative, and kind. I truly appreciate the consistency and the effort they put into making pickup so easy.
And just to be clear, I'm NOT saying that going inside the store is a bad experience. The few times I have gone in, the employees have been friendly, and the store itself has always been clean and well-maintained. I simply have ADHD and, personally, slow walkers and people with zero situational awareness in a crowded store will be the death of me.
So I can't really speak for the customers -- because, respectfully, I have absolutely no patience for them. But the STAFF? Always great. The pickup service? Excellent. The communication? Consistent. And after ordering here this many times, I genuinely have nothing but good things to say about the people who work here, and the store itself!