Yesterday I walked into Slope Cellars and left debating whether or not I would return. Remember when Oprah went to that fancy bag shop in Switzerland and was told that she couldn't afford the bag? Because they made an assessment of her budget due to her appearance? Well, I was sorta reminded of that whole fiasco after my experience.
When I walked into Slope Cellars, I wasn't 100% sure what kind of white wine I wanted, so I browsed a bit in hopes for inspiration. The saleswoman asked if I needed help and I told her I was just looking, but then I suddenly decided I wanted a Gruner Veltliner. I told her, she looked around and could only locate one. She said to me, "Well, we have this one, but it's about $30 and you probably don't want to spend that much." Ok... Why would someone in sales say something like that, unless the customer specifically states their budget from the onset? So I thought, 'either she doesn't think I have the money, which is pretty insulting, OR, she's trying to find me a better deal, but lacks finesse.' It was a poor choice of words and let's face it folks, you can't say things like that to minorities! If I was someone else, it could've gotten very confrontational, very quickly. Rather than get annoyed, I brushed it off, but then she didn't even try to suggest a comparable wine or save the sale. When her colleague walked by, she asked him if there were any other Gruners. He confirmed that there was and he was able to find it right away. I thought, 'maybe she's new?'
He hands her a $13, 1 liter bottle of 2013 Der Pollerhof Gruner Veltliner. She immediately starts to ring it up. Now, I don't know about you, but I'm used to a little bit more effort put into a sale and being provided with tasting notes, meal recommendations, etc. You know why I'm used to it? Because I live in NYC where there are a million excellent wine stores and that is customary. You know why else? Because I actually know a lot about wine, having taken wine courses with a James Beard Award winner who happens to be one of the best sommeliers in the city and I know how wine is supposed to be sold. ESPECIALLY when someone is getting a bottle that they have clearly never tried. I wait for her to tell me anything about the wine, but she doesn't, so I have to ask her to. Her description? Non-descriptive. She basically says it can stand up to their more expensive bottles and that it's good.
At this point, I just want to get out of here and regret that I didn't go somewhere else. But, I'm also curious about this $13 bottle of wine and I want to give this experience one last chance by tasting it, so I'm following through with the purchase. She starts asking me if I have a rewards card and explains to me how it works, though in a very convoluted way, but all the while, never puts the wine in a bag. So I ask her to please put the wine in a bag and I leave.
OK, so I drink the wine. I'm expecting the usual notes of Gruner; green pepper, grapefruit, lime and of course, that acidic bite that defines it. If anything, this wine was more like a Sauvignon Blanc, but it wasn't terrible. And for $13, not too shabby. BUT, and I hope Slope Cellars takes something away from this, I would've gladly spent $30 on a real Gruner if I wasn't discouraged from doing so. It was not wise for her to assume that I was looking for something on the cheap and/or, didn't know much about wine anyway. I think my experience would've been totally different if she thought otherwise. It's unfortunate for them because I'm a total oenophile, with tons of friends who are also oenophiles (some of whom are sommeliers and beverage directors), and I would've liked to like this place. Tonight I plan on having a great dinner with a delicious bottle of Vacqueyras, which will probably run me around $30, but I won't be buying it here. read more