Look at the negative reviews first...
I was extremely disappointed with our experience at the new Slick City Oceanside location.
My kids had been looking forward to this place opening for months. The visit started off great until they decided to play dodgeball.
While waiting, I noticed two much older young adult males playing against children who appeared to be under 11 years old. Instead of supervising the game, the employee assigned to the dodgeball area was socializing and laughing with them while they were throwing the balls aggressively at the younger kids.
When the next game started, the employee completely left the dodgeball court unattended. One of the older males remained in the game with my young children. He grabbed two dodgeballs and threw them with tremendous force. One struck my 7-year-old child directly in the chest, while another hit another child.
My child immediately walked off the court in pain and trying not to cry.
I immediately found the employee who was supposed to be supervising. He told me he would talk to the individual responsible, but as I walked away, I looked back and saw the employee laughing and joking with him instead of taking the situation seriously.
A manager did remove the employee from the dodgeball area and gave us two complimentary admission tickets, which I appreciated. However, instead of removing the employee from guest interaction, he was simply reassigned to another area.
Moments later, that same employee approached my 7-year-old child and rudely told him, "Don't drag the mats." Given everything that had just happened, it felt completely inappropriate. I had to tell the employee not to speak to my child that way.
The manager told me the General Manager would come speak with me. I waited about 15 minutes, but no one came. I eventually had to locate him myself.
The General Manager admitted that the older individual who threw the ball was actually an employee. That made the situation even more concerning. Despite knowing my child had been hit, he never asked if my child was okay, never asked if he had been injured, never asked if he needed medical attention, and never offered to complete an incident report with me.
When I requested the employee's name so I could pursue the appropriate legal process, I was told it was "confidential."
As a parent, I understand that accidents happen. What I cannot overlook is the lack of supervision, allowing an employee to participate aggressively in a children's game, the unprofessional conduct afterward, and management's dismissive response.
My biggest concern is safety. Children should be able to play without worrying about adult-sized individuals participating with excessive force or staff abandoning their posts.
I hope Slick City reviews its policies regarding supervision, employee participation in attractions, and how management responds when a child is injured. Families deserve to know that safety is the top priority.
Unfortunately, based on our experience, I cannot recommend this location until meaningful changes are made. read more