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    Services - SLI Mortgage

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    Austin First Mortgage

    Austin First Mortgage

    (37 reviews)

    First off, their rate is very competitive…read more But be ready with bad service and lack of communication. We closed in almost 90 days. First 60 days, we uploaded Loan application and many documents. Locked in rate. Didn't hear for 60 days. Kept trying to reach them. Their main phone number - a receptionist who doesn't know anything got unfriendly and just transferred me to a voicemail. Nobody ever called me back. I called direct phone number of the person sssigned to me. Her phone said "this mailbox is full. Goodbye". Could never leave a voicemail on her phone. When I emailed them, there was hardly any responses once I paid them $500 to start the process. I prayed they really processed our refi. Otherwise I lost $500 The last 15 -20 days the person kept emailing us wanting this, that, although many documents we already uploaded in their system. And always hurrying us up.. .. I need this ASAP.. ..need that ASAP.... First she said would close in 2 weeks. Then suddenly on Thursday night emailed me saying wanna close on Saturday morning. Well, I didn't open my email till Friday afternoon and I wanna review the numbers she put together to make sure nothing was wrong. We are not talking small amount when it comes to refi house. I emailed her saying "can we close on Monday?" She said nope .. rate gonna expire. Well, if they didn't drag their feet the first 60 days, rate wouldn't have expired. Until Friday night, I still didn't know where the title office is. We normally go title office to close. It turned out Saturday morning the person from title company called to setup closing time at our house. Even after closing, we still got an email from this mortgage company, asking my Company HR was I still employed ? Then they emailed asking if my house was damaged in Feb winter storm, sent them pictures of our house and signed declaration our house wasn't damaged. They stay true to their quoted numbers but the pain , lack of communications and disorganization make me hesitate to use them again. Only go if you are ok with very little communication

    Very competitive rate and excellent service as well. They closed my loan smoothly. All the loans…read morerequire a lot of document, so just be patient and follow the instructions exactly.

    Eric Bramlett - Partners - Bramlett Partners Collage Photo

    Eric Bramlett - Partners

    (331 reviews)

    Far West/Northwest Hills

    Joe at Bramlett Partners Real Estate did an excellent job handling the sale of our property. He was…read moreprofessional, courteous, informative and followed up promptly with any questions or concerns we had. We took his advice on virtually everything he suggested. Our home sold within a very reasonable time being on the market and for a fair price.

    Relocating from the East Coast to Texas with a family is not simple, and Julie made the whole…read moreprocess feel manageable. We came in not knowing the areas, the differences between neighborhoods, or even what type of home made the most sense for us long term. Julie helped us break it all down in a way that was easy to understand. She was very knowledgeable about different neighborhoods, school districts, and what each area actually offers. That helped us narrow things down quickly without feeling like we were guessing. One of the biggest things she helped us with was understanding the pros and cons of new construction versus existing homes. She walked us through taxes, long term costs, and what to expect in each scenario, which gave us a lot more confidence in our decisions. She also did a great job balancing both my preferences and my wife's. That's not easy, but she stayed patient and helped us find common ground without ever pushing us. We also spent part of the process renting, and she supported us through that phase too, which we really appreciated. Overall, she's thoughtful, informed, and genuinely cares about helping you find the right fit. Highly recommend.

    SLI Mortgage - mortgagebrokers - Updated July 2026

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