The newly opened Sleep Number Store in Mayslanding NJ is the worst! The store manager Steve is not interested in resolving any customer service issues. When I call he tells me "I will call you back" and he doesn't!!!
I called the customer service 888 phone number, spoke with few different supervisors, including Deni (most recently) who was very mean, sarcastic and absolutely has no customer service skills.. and then transferred to a case manager Alexis who also didn't care about customer service whatsoever. The only thing they keep on saying is their "policy".... they are not interested in resolving any issues at all.
I was able to open a sleep number credit card on my husband's name without his ID, without his signature, without him knowing but oh! that's ok because sleep Number has no policy about that. They have no policy about protecting your identity, all they want is to make a sale! If there's any issue after that then you're on your own! They don't care about any customer service whatsoever.
They delivered the wrong base which I canceled weeks before the scheduled delivery and now that I'm trying to return the bed they are refusing to let me return the base which was delivered in error. Now they are forcing me to pay for something that shouldn't be delivered in the first place. No manager wants to resolve the issue even though it is their mistake because the wrong base was delivered to me!
I have never dealt with such horrible customer service ever in my life. Sleep number customer service is the worst!!! If you want to be tricked, lied to and treated like you are nothing then yes by all means go to the Sleep number store!!!! Experience the worst customer service yourself.
I AM WARNING EVERYONE!!! Stay away from that store! read more