This is a chain furniture and appliances store. It started in the Hamilton area in the 1920's. This…read morenew St. Catharines location soft-opened on 2024-05-03 and grand-opened on 2024-08-02. During the grand opening period, there are free hotdogs and pop/water, catered by Gerard The Hot Dog Man. The hotdog was delicious. All their stores have the same big format, possibly bigger than a large Canadian Tire. There is a big retail store which houses their living room furniture, sleep furniture, and appliances (eg. kitchen), and electronics (eg. exercise machines, massage chairs). They also have furniture that can fit in small apartments/condos. They also have free self-serve hot drinks machine and freshly made popcorn. The popcorn starts 1 hour before the store opening to make the scent of popcorn linger throughout the entire store. There is also a children's playground area to keep them busy while the potential purchases can concentrate on buying (great strategy!). At the other end of the store, there is their outlet store. When discontinuing a product, it goes to this side of the store. All products there are new, but also discounted. The outlet store has a 0% interest 60-month payment plan. The nice thing about this chain is that everyone you deal with is their employee, not any third party, from sales, customer service, to delivery. The sales staff work on commission. You can purchase from any store and have it delivered or picked up from any of their stores. The sales staff are very courteous and pleasant. There store is wheelchair accessible. There are separate male/female/family washrooms, and all of them are wheelchair accessible. There is free parking in their large private parking lot. Review 2024-150

I don't know if it's just Me but I seem to have good Karma with this business so far. I bought My…read morefirst reasonably fair budget mattress and foundation set up under three years ago but the starter was a soft plush and started sagging a little. I was able to take the required pictures and E-mailed them and they awarded Me My swap out ticket with no hassle. I went back into the store to test out Plush vs Medium Firm and the Medium Firm was the way to go for My 50 y/o back. I purchased the Harmony Firm with the old mattress as the discount towards the new one. Hence the name of the business. I hope to keep having good Karma with this business because commercial mattress prices are quite horrific but You won't be able to swap those out for a discount either unless you paid the warranty. I believe George Costello surveyed many of frustrated mattress consumer.

Delivery time isis way off. I need it right away for my back problem but once I bought it I can't…read morereturn it. That sucks. I would have paid more money somewhere else if I knew it would take that long. I liked everything else. All I have left to say is that mattress better be better than just good but it better be great.

Two months, two dishwashers, both defective. Unprofessional, rude management…read more This has been one of the most frustrating retail experiences I've had. We purchased our original dishwasher at the end of November from The Brick. After weeks of waiting, it was finally installed -- only to be discovered that the unit had physical drum damage and had to be removed. The installer was also unprofessional. A replacement dishwasher was purchased at the beginning of January. After additional delays, it was installed in mid-February -- and once again, the unit does not work. All indicator lights remain on and the dishwasher cannot be reset or powered down. In other words, two consecutive dishwashers, both non-functional, after over two months. What made this experience significantly worse was the conduct of the store manager, Jessie Castillo. During our discussion, she audibly laughed while I was speaking, repeatedly cut me off when I tried to ask questions or seek clarification, and consistently deflected responsibility instead of addressing the issue. The tone was dismissive and unprofessional, especially given the length and seriousness of the problem. At this point, this is not bad luck or a minor inconvenience -- it is a failure to supply working goods after an unreasonable delay. After two months, two failed installations, and dismissive treatment from management, confidence in this store is completely gone. I would strongly caution anyone considering major appliance purchases from this location. Between the delays, defective products, repeated installation failures, and poor handling by store management, this was an unacceptable experience from start to finish. This store had multiple opportunities to resolve this professionally and failed each time. I will not be returning and cannot recommend this location to anyone.

Buyers Beware If…read moreyou are looking at buying a mattress do yourself a favour and buy from anywhere BUT The Brick. Absolutely the worst mattresses you could lay on. Want to comaplin to someone about it? good luck it's like pulling teeth... when you want to speak to a manager or head office you have to send an email then they won't respond back. we bought a mattress and box spring, after a few months the mattress started to sag and collapsed on the one side. We received a credit towards another bed after being rejected the first time. We were told we had to get the same bed... ( makes no sense) any bed we we looked at we had to spend another $500 on top of the credit and we were told if we wanted a new warranty we need to also buy a new box spring..... The Brick couldn't be bothered to help us in any way possible.. never again will I, family or friends buy anything from this place.

UPDATE 11/30/25:…read more Store's Follow-Up Request Ignored by Management Despite the owner asking me to call the store manager about this unusable mattress, my message to the manager has gone unanswered for over a week. Meanwhile, this mattress continues to get worse. It simply cannot handle my 122 lb. body weight when in use. The materials instantly compress so much that I experience physical discomfort and soreness (an iPad on a stand next to the bed is now exactly level with my face while I'm lying down). This points to a massive failure in the product's support capacity. I'm forced to sleep on my couch now rather than my bed because of the hip and glute pain I'm experiencing. This company's system for resolving customer complaints is clearly broken if the manager ignores a significant issue a customer is having. I cannot recommend a company that sells low-quality products and provides zero follow-up customer service. I will file a formal complaint with the BBB and the NYS Consumer Protection Agency if I don't get a response soon. *****ORIGINAL REVIEW***** I purchased the Celestial Pegasus Plush Innerspring mattress and thought I'd finally get relief from the hip pain and foot numbness I had from my four year old Saatva latex mattress that I spent a fortune on. That wasn't the case. The Pegasus "Plush" wasn't plush at all and the hip pain and foot numbness continued. I should note the pain and numbness only happen when I'm lying down in bed so this isn't a medical issue. I used their exchange policy after sleeping on that mattress for 30 days and exchanged it for the Simmons Emerald Coast, which I was told was a plush mattress. Now I have a whole new pain - my glute is constantly throbbing from lying on this mattress and now I'm stuck with a very expensive mistake. Never purchase a pillow top from Simmons. They sag very quickly. After doing some Googling, I found out this mattress is best for back sleepers and I can see why. That's the only way to sleep on it without much pain, although I'm a side sleeper and can't get used to sleeping on my back. I told the salesperson that I am a side sleeper so I figured he was pointing me in the right direction for side sleepers. I don't have the money to purchase yet another mattress so I'm forced to live in pain. I never in my life had so many issues with mattresses and I know it's possible to be comfortable because I recently slept in a hotel and at a friend's and had no issues. Prior to purchasing the Saatva and then these two mistakes from City Mattress, I never had issues. Bedtime was a pleasure for me. Now it's torture. Service was just ok. Nothing special, but not bad either. I suggest going elsewhere where there are many more brands to choose from.

I'm very happy with my experience here. Huge variety of styles - pretty overwhelming, but the…read moresales guy I talked with was able to help me narrow down my choices based on what I was looking for. It is completely okay and encouraged to lay down on the beds and test them out, even if you go back and forth a bunch of times for comparison. The staff makes you feel like it's important that each customer is happy with their choice - not pushy at all, very friendly and helpful. Although I did not end up purchasing a mattress on this trip, when I am ready to do so, this is where I'm coming back to.

I purchased a queen size Venus mattress last July 2022. It's a firm plush mattress with memory foam…read moreand gel cooler...honestly, I never slept like a baby since then. And the price was very reasonable. Thank you MBA-Welland for the opportunity!

From the owner: We offer Premium mattresses at 50-80% OFF Retail prices…read more Products are ALL NEW, Factory Direct, and made in Canada. Products have 5-10 yr warranty Delivery services within Niagara Region is available. We cater to customers One-on-One so you can be confident of your choice because we believe that "sleep matters."

Went to the brick today looking for Samsung stackable washer and dryer. The price for each piece…read morewas $744.00 if I bought extended warranty. If not price was &1690.00 for both. Extended warranty was $269.00. Do the math. Add delivery and installation and removal of old appliance plus new hoses and dryer vent hose plus tax, plus if you want to put it on a plan &199.99, total was just &over &2600.00. I went to Home Depot later that afternoon. Same units, same installation kit, removal of old appliances and installation total&1850.00. What are your sales people doing at your store in Niagara Falls. Will never go back there. And rating the experience, you don't have a rating low enough. And that's the second woman salesperson I've dealt with at your store. they both sucked. If you think this review is epic, post it! Pauline

We stopped in to this store for about 20 minutes while we were on a wait to get into the Mandarin…read moreRestaurant next door. The Brick offers a variety of beautiful furniture and furniture sets to choose from. One of the couches in here was oversized and had huge soft fluffy pillows, perfect for relaxing with the family and large dog i.e., Grate Dane or Rottweiler. They were also selling this sweet karaoke kit with built-in turntables which looked pretty cool. The staff were really friendly and we shared some nice conversation while we were there. If we lived in the area we would definitely return to pick out some furniture.

Bought a sectional sofa set from here again this time for my basement. Recieved a excellent deal…read moreand fast delivery ...would highly recomend!

Bought a Sectional from here, after shopping all around this place offered the best deal with fast…read moredelivery....very happy with my purchase, thank you!

At Critelli's we received exceptional customer service from Junita Hammond. She was very…read moreknowledgeable and paid attention to every detail. She worked from the blueprints and helped us choose our dining room and living room furniture. The day we moved in, Junita, who was on her day off, arrived with the delivery staff and made sure everything was perfect. Thank you Junita for your exceptional customer service

We had a great experience at Critelli's and would highly recommend them. It started with an idea of…read morewhat I was looking for and then bombarding Julia with photos of styles, first wing chairs, then accent chairs, and finally dining chairs. She was patient, walked us through the entire showroom multiple times, provided us with alternatives if something wasn't on display in store, looked up specs and helped us make decisions on fabrics and finishes. From the first time we entered the store, right through to delivery we were impressed with the friendliness, flexibility and professionalism of the staff. We are so pleased with our choice and couldn't be happier with the quality, look and feel of our new pieces.