Paid over $1100 for a mattress there. Worst mattress I've ever had. I won't be shopping there…read moreagain!

Purchased a mattress, waited 9 days for delivery, went to the wrong house, dropped it off on the…read moreporch, my 4 year-old is still waiting to sleep in his big boy bed. They threaten you if you're not home when they deliver you will have to pay a 50.00 re-delivery fee and they will not drop it off without a signature, they offer a 3 hour window for delivery. Well they just dropped it off on someone else's porch??? Because they say it's delivered and I still don't have it! Not impressed at all. How is Sleep country still in business?

Two months, two dishwashers, both defective. Unprofessional, rude management…read more This has been one of the most frustrating retail experiences I've had. We purchased our original dishwasher at the end of November from The Brick. After weeks of waiting, it was finally installed -- only to be discovered that the unit had physical drum damage and had to be removed. The installer was also unprofessional. A replacement dishwasher was purchased at the beginning of January. After additional delays, it was installed in mid-February -- and once again, the unit does not work. All indicator lights remain on and the dishwasher cannot be reset or powered down. In other words, two consecutive dishwashers, both non-functional, after over two months. What made this experience significantly worse was the conduct of the store manager, Jessie Castillo. During our discussion, she audibly laughed while I was speaking, repeatedly cut me off when I tried to ask questions or seek clarification, and consistently deflected responsibility instead of addressing the issue. The tone was dismissive and unprofessional, especially given the length and seriousness of the problem. At this point, this is not bad luck or a minor inconvenience -- it is a failure to supply working goods after an unreasonable delay. After two months, two failed installations, and dismissive treatment from management, confidence in this store is completely gone. I would strongly caution anyone considering major appliance purchases from this location. Between the delays, defective products, repeated installation failures, and poor handling by store management, this was an unacceptable experience from start to finish. This store had multiple opportunities to resolve this professionally and failed each time. I will not be returning and cannot recommend this location to anyone.

Buyers Beware If…read moreyou are looking at buying a mattress do yourself a favour and buy from anywhere BUT The Brick. Absolutely the worst mattresses you could lay on. Want to comaplin to someone about it? good luck it's like pulling teeth... when you want to speak to a manager or head office you have to send an email then they won't respond back. we bought a mattress and box spring, after a few months the mattress started to sag and collapsed on the one side. We received a credit towards another bed after being rejected the first time. We were told we had to get the same bed... ( makes no sense) any bed we we looked at we had to spend another $500 on top of the credit and we were told if we wanted a new warranty we need to also buy a new box spring..... The Brick couldn't be bothered to help us in any way possible.. never again will I, family or friends buy anything from this place.

We stopped in to this store for about 20 minutes while we were on a wait to get into the Mandarin…read moreRestaurant next door. The Brick offers a variety of beautiful furniture and furniture sets to choose from. One of the couches in here was oversized and had huge soft fluffy pillows, perfect for relaxing with the family and large dog i.e., Grate Dane or Rottweiler. They were also selling this sweet karaoke kit with built-in turntables which looked pretty cool. The staff were really friendly and we shared some nice conversation while we were there. If we lived in the area we would definitely return to pick out some furniture.

Went to the brick today looking for Samsung stackable washer and dryer. The price for each piece…read morewas $744.00 if I bought extended warranty. If not price was &1690.00 for both. Extended warranty was $269.00. Do the math. Add delivery and installation and removal of old appliance plus new hoses and dryer vent hose plus tax, plus if you want to put it on a plan &199.99, total was just &over &2600.00. I went to Home Depot later that afternoon. Same units, same installation kit, removal of old appliances and installation total&1850.00. What are your sales people doing at your store in Niagara Falls. Will never go back there. And rating the experience, you don't have a rating low enough. And that's the second woman salesperson I've dealt with at your store. they both sucked. If you think this review is epic, post it! Pauline

I have made a few trips to IKEA. Always so many interesting things available at reasonable prices…read more I've purchased Cotten bedding and have always been pleased with the quality. I wish there was a closer store to Welland, Ontario.