Beyond pleased!! First time customer...they took me in last…read moreminute after I had an unfortunate experience at another salon. I was so happy to have Linda take care of me and I can't wait to go back and I've officially found my new salon. Love my hair!

Paid $130 for cut, color and highlights. After less than 2 weeks the color washed out and Salon C…read morewon't offer any solution to try and help with this because they say it's been more than 5 days! So this company only stands by its service and products for 5 days and resolutely refuses to do anything to assist. Used to be great, but now arrogant and dismissive of clients and their genuine grievances. Avoid at all costs.

ok, I admit this is strange, a guy writing about a salon - or is it?…read more My wife has been going here for years. She is always treated well, like family and has, in fact, become friends with many of the fine folk here. Years back I needed to find a place to get my hair cut, and local barbers were not cutting it (ok poor pun) and I have been coming ever since. I get a hair wash, a glass of wine, or coffee, and treated very well! Like family, certainly a good friend of the family. I now buy hair product from them as well! I should have written a review sooner - a good local business that you should frequent!

Been there in the past for a massage, and received a few gift cards in the last year to be able to…read morego back. Been pretty displeased to find that I've called 4 times on 4 different busy days during their posted hours and no one answered the phone. Impossible to book a massage if no one answers the phone.... Finally got through to someone and she said she'd get back to me with available times that week. Never got a call back, but got a text with an appointment booked that I never confirmed (during a time a couldn't do because of work) and then , surprise, called back to cancel and no one answered... not the happiest

Studio is decent. Lash artists are knowledgeable. I had my very first Tint and lift done here. I…read moreended up changing studios to follow the artist. Otherwise, would have stayed.

I've gotten my lashes done here 2 times, and I won't be coming back. I wasn't impressed by the…read morework, and I felt uncomfortable and awkward while they chatted with each other almost like I was intruding. Edit: A studio that also welcomes new clients and makes them feel comfortable as well is important to me. Thanks. And don't worry I won't be returning. I do actually prefer to go to a studio where the staff is polite to clients....isn't that really what I said.....

I've been coming here for years, and I've always had a good experience. Unfortunately, today's…read morevisit was very disappointing. I came in for a simple eyebrow cleanup, but I left unhappy with the results. My eyebrows were made much thinner than I wanted, and they no longer look even or the way they did before. I understand that mistakes can happen, but this experience was frustrating, especially after being a loyal customer for so long. I hope this feedback helps improve future visits. This happened on June 29th at 7:36pm.

Never again. As soon as I walked in the lady was not very…read morewelcoming. I asked for straight brows and she not only did the complete opposite of what I asked, but she also made my eyebrows extremely uneven. one eyebrow was significantly thicker than the other. After seeing it I was so upset by the lack of effort given, I didn't ask her to fix it as I was afraid that it could somehow get worse. (Forgot to mention I was in the chair for less than 5 minutes)

Gem of a salon in Waterbury! Vibe is warm and friendly and…read morethe experienced staff was professional start to finish! I had Francie and she was fantastic! My hair color looks amazing and my arm and brow wax was the best yet. Wax was great. No papers! All in one smooth swoop! Highly recommend using this salon

I have been going to Hair by Jennifer Marie for 4 years i see Franci she's Amazing and sweet i love…read moreher work and Jennifer she's so sweet and the other staff is so friendly

I love Pink Haus! All of the nail techs do such a fantastic job, and I feel cozy and welcome. The…read moredecor is also so girly and pink and it's just a peak girlhood kind of experience.

My experience at Pink Haus was extremely disappointing. On April 18, my mom went in for a pedicure…read morewith Susan, and ever since that appointment she has been dealing with painful issues on her toenails. The service was done very poorly and her nails were injured during the pedicure. Even today, May 9, the area is still swollen and has not healed. We are not the type of people who like to cause problems, and we tried to handle the situation respectfully, but what is truly upsetting is that we have reached out to the salon and have received no response, no concern, no solution, and no refund. It is unacceptable to spend money on a service that ended up affecting my mother's health while the business takes no responsibility at all. I would absolutely not recommend getting a pedicure with Susan. Hygiene, proper care, and customer service should be a priority, especially when a client ends up injured after a service.

BeBe - gentle hands, attentive, equally listens and offers suggestions; excellent customer service.read more

I wish I could give 1 star. I made my appointment on Thursday to get micro braids. I was told to…read morecome in on Monday for my appointment. When I arrive today which is Monday. The lady inform me she could not do my hair because she have her baby today at the shop. Her attitude was so bad saying she just didn't feel like doing micros today. I ended up calling the lady I originally made the appointment with who said she could not do my hair because the lady that have her baby at work today said she would do my hair. I drove an hour to come and get my hair done this morning. Ended up not getting my hair done because no one wanted to do my hair. Not sure why she had a baby at work and what was her purpose at work with a baby. The baby was in that nasty floor were the hair go. This shop is very unprofessional. You can make an appointment but it want mean anything. If your driving car like me don't waste your time because it's not worth the drive.

1st Time here! Wednesday 4:00& it was slow as a salon in Waterbury usually would be. I had no wait…read more2 stylist 2 clients!!! Awesome!!! I thought it'd be a disaster she wasn't supportive of my home hair treatments. But I stayed quiet as I try to be pleasant ( they have my hair under their control)) Her suggestions for hair heat protector was on the money. Anyone that goes to a Dominican hair salon, knows there's a lot of heat your hair must endure for a beautiful finish! She also didn't keep me under her blow dryer forever She was fast & did a great job at the same time! Usually that's not possible. When u go fast it's bc you have other clients and the stylist doesn't do her job correctly! That's the reason I go when the salon is quiet!! She didn't Burn me, & she was efficient !! Way to Go!! My hair looks great !! I am definitely going to cheat a little on my Permanent Stylist by coming here when I'm pressed for time!! what can I say she's Good & she uses name brand hair products!

$85 for a wash, set, trim and deep conditioner... on hair that isn't even that long. Let's start…read morethere. I specifically asked for a wash and blowout because I had to pick up my daughter and grab groceries afterward. I did NOT want rollers because I was already sitting there waiting longer than I expected. Somehow, my request apparently needed a committee meeting. But the best part? While I'm sitting there, the stylist starts talking in Spanish about how she thinks I'm trying to get my hair done quickly so I can leave without paying. Ma'am... WHAT? First of all, I paid. Second of all, I never said I wasn't paying. And third... you picked the wrong customer to have that conversation around because I understand Spanish. Then she gets me in the chair to blow out my hair and continues her conversation in Spanish, talking about smoothies. I casually said, "Yeah, coconut milk is better." The way her face changed... PRICELESS. Listen, speak whatever language you want. I have absolutely no issue with that. But if you're going to have conversations about your customer while the customer is sitting right there, maybe make sure the customer doesn't understand what you're saying first. I paid my $85, got my hair done, and left. But the actual service was overshadowed by the attitude, the unnecessary assumptions, and the disrespect. The $85 was expensive. The entertainment was free. Unfortunately, I won't be purchasing either again.