I've been here enough times now to be sure of what I want to say. I'll probably keep going back, but you have to know some things about this place if you go.
In short, with the multitude of specific and detailed reviews here saying some of the same things, I'm amazed the owner hasn't changed anything yet. Makes me wonder what's going on. Just figure out whether you're a take out place or a restaurant. If
the former, stop pretending to do table service. And if the latter, get some silverware, real furniture, and a hostess, and hire people with waitstaff experience.
If I could rate the pizza alone I would give it 4 or 5 stars. Seriously great pizza, even if the pepperoni they use is very greasy. The salads are also quite good, with high quality ingredients. The pulled pork is about a 3 or 4. No reason to leave home really. The way they serve is is also totally inconsistent - on a dry roll with no sauce once. Another time with way too much sauce. Another time on a buttered roll with not enough sauce on the side.
Service is almost nonexistent. Even after there 20 times, I'm still not sure if you're supposed to seat yourself, or order at the register and pay first. The service is so bad that I just do whatever it takes to get my food.
There is typically one person working the entire front of house, with another person or two in the kitchen. I have stood at the register for 10 minutes before while one by one people walk by and look at me, without smiling or even saying hi. Until I yell to get attention and inform them that I would like to purchase some food please. It's baffling. The owner is usually around, but he generally seems more interested in socializing than helping out. And when he does help, he seems as clueless as anyone else. I'm not trying to grind any axes here, just saying what I've experienced. Seems like a nice enough guy.
They are not outfitted to be a restaurant. It's obvious that the kitchen is that of a cafe at best. There are really no hot entrees. Even the pulled pork comes out of the fridge. The tables are too small to fit even two plates. Recently they added these metal shelves to put your pizza on, so your plate is actually on the bottom floor of a little building, under which you have to reach to get your food. Ridiculous. Also there is no china - everything is paper plates and napkins, which with the greasy pizza is really a non-starter. I always ask for multiple paper plates. About 80% of the time, the food is delivered to the table, and then you sit there while the staff goes and gets plasticware and napkins for you. Awkward.
Finally, the tiny tables all wobble on the (very nice) wideboard floors. And the chairs are something from a 1950's malt shoppe. Cute but profoundly uncomfortable.
Oh, and they leave the TV on the worst programming sometimes. Seriously, just shut the thing off. We all have one at home.
Part of the reason for that is the atrocious service. With only one person on the floor at dinner time, it is impossible to get any attention. I've waited up to 20 minutes just to get a check before. We've also had one dish served a full half hour after the other.
The worst experience was calling ahead for a take-out pizza and being told 20 minutes. I arrived a half hour later (knowing they are always slow) and the pizza wasn't ready yet. They were working on an order of 30 pizzas for a local soccer team. Which is fine. I waited with my starving 6 year old daughter complaining about why we can't go home yet. 20 minutes later I asked about our pizza again, and the counter person had to go ask the owner about it. He seemed unaware of an order. Eventually he found it and said they'd be putting it in right after the 30 pizzas were done. I'm not kidding. Gotta make everyone else wait for a giant order, even though the oven can fit AT LEAST 4 pizzas.
ANOTHER HALF HOUR LATER, the owner came out to where I was waiting and asked me what I was waiting for. I came closer to freaking out on him than I have in a long time. He patiently checked, then came out and told me they would be putting my pizza in 'right away'.
I was there for a full hour waiting for a pizza I had ordered a half hour before I arrived. No one gave a s**t. No one apologized. Basically everyone that works there walks around like they're in prison, basically hoping no one figures out that there is no plan. The people who work the pizza oven have it made - they just stand by the oven and try not to be asked anything, because they also don't help.
Sorry, Slater's. We love the pizza and will probably do takeout sometimes, but probably never on a Friday night. And I won't be sitting there to eat until it changes hands, buys some tables, hires a waitstaff, and gets real.
Bottom line : pizza great. other food good. atmosphere cute but uncomfortable. service is the worst. And bring cash; they won't tell you it's cash-only until you've already been given your food. Awkward. read more