Can't be trusted when you leave they come in steal all your belongs. Clothes & everything. . &…read moredont repair anything. Had to go to Authorities. Waited til Christmas turn on heat. Rather raised rent outrageous & throw out seniors.. ..only cares about themselves....

Extremely disappointing how my multi year experience ended with CPM. They decided not to do there…read morejob and visit my property at all in 2020 and letting the tenants destroy my home and not pay utility bills. I had to request they be removed after a neighbor was nice enough to contact me letting me know my house was falling into disrepair. I live in Florida!!! I believed this company would have my back to do what they promised. None of it happened. Now they are trying to extort money from me for utility bills there tenant didn't pay. What kind of operation do you run? Use my experience as a warning when deciding who to use for your property management needs.

Well, I have a mixed review. They have their strong points and their weak points. Initially when…read morelooking for a place, it took 3-5 days and me calling back several times to get someone to call me back and set up an appointment to see the rental properties. We qualified under their terms and then put our money down for a place. They said we were approved on their end but then the owner came back and disapproved us. They never said on what grounds this decision was based. They did explain that ultimately, the owner decides. Then, Keith worked diligently with me to include texting and calling me back late in the evenings to accommodate seeing the other properties until we finally found one. What I don't understand is the following: Why requests to see a property like some others on Zillow do not have appointments we can schedule ourselves on availability. Why they wont let us put our deposit down on a home we have not seen if we know we want that home. Its cash money people haha. Lastly, when we finally found a place we wanted. they sent our documents via email which is great. I wanted to clarify something in the lease in writing but the docusign does not allow that. Since we are 2 signers, they would not accept a pdf with the added language. I was finally able to get something via email confirmation to the lease and use docusign. Another issue we had was that the home did not have a garbage disposal. They said the owner would not allow us to put one in and pay for any maintenance. Not sure why?? Makes no sense to me. These should be negotiable items. So far, I found the ladies in the office to be very pleasant. That's definitely a feather in their cap. Will update once we move in and state whether the carpets were cleaned well and the minor fixes were done.

If this is how this company treats prospective tenants, I can only imagine how they treat actual…read moreresidents. On Friday, 6/26, my partner and I scheduled a showing for Monday, 6/29 at 4:30 PM. We were specifically told that no earlier appointments were available, that we were the first people scheduled to view the apartment, and that we would likely have the opportunity to rent it. Based on that information, we both rearranged our work schedules, found coverage for our shifts, inconvenienced several coworkers, and lost income just to make this appointment. Then, just five hours before our scheduled showing, we were told the appointment was canceled because someone else had already rented the apartment. The cancellation itself was frustrating, but the way it was handled made the experience far worse. When I expressed why we were upset after taking time off work and losing wages based on the information we had been given, the Leasing Manager working on Monday, 6/29, told me they didn't understand why I was upset and that this was "just the process." If that's truly their process, it's a process that shows little respect for prospective tenants' time, commitments, or finances. A simple acknowledgment of the inconvenience or a sincere apology would have gone a long way. Instead, the response was dismissive, unprofessional, and completely lacking in empathy. Our time, our income, and the effort we put into rearranging our schedules apparently meant nothing. If you're considering renting here, be aware that even a confirmed showing may not mean much, and don't assume the company values your time the way you value theirs. There are plenty of property management companies that communicate honestly and treat prospective tenants with professionalism. Based on this experience, I cannot recommend this one.

Hello, I started working with Peace of Mind back in late June or early July, through Bridges of…read moreStability. It has been a long journey but it all worked out and thanks to Glenn I was able to secure a home for myself and my children. I appreciate him and POM for giving me the opportunity to get back into a home of my own to feel safe and comfortable.

I have being working with Melissa for several years. She is the only person who I trust and I…read morerecommend to all my friends who want an honest and professional property Manager. Her team is responsive and deliver on time. No complaints at all. I highly recommend Peace of Mind Property Management.

When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.

You get what you pay for, their units aren't that expensive, and it's for a reason. I thought I…read morescored a deal when I recently moved into a unit on Bunker Hill Rd (early June) managed by this team, however, I have had a mixed experience. While some communication has been responsive, the overall condition of the apartment and follow-through on certain issues have been disappointing. Upon move-in, the unit was not thoroughly cleaned. There were hardened food splatters in the microwave, a dirty stovetop, stained cabinets, filthy outlet covers and light switches, and windows that looked like they had never been cleaned. One of the bedroom windows didn't open at all. The living room and bedroom floors were also worn and splintered--rough enough to tear pieces off my mop while I was cleaning. I submitted an inspection report with photos and received a response from the property manager acknowledging the concerns. A bathroom wall hole was patched (though the repair was done without any coordination or notice), and I was told the chipped toilet tank issue was being reviewed with the landlord. As of now, I haven't received a follow-up. I was also told the technician would be reminded to be more mindful of cleanliness, as the workspace left behind wasn't ideal. The most concerning issue, however, was finding a roach inside the microwave--before I had even used it. That was the final factor that led me to submit an early lease termination notice 22 days after receiving the keys. I'm giving 3 stars because rent payment through the portal was convenient, and Victor did respond to some of my concerns (however, it felt like he never responds to an email in its entirety). But the move-in experience, unresolved maintenance issues, and poor communication has bothered me entirely. I hope more attention is given to preparing units for future tenants and being more efficient in communication.

Great service would highly recommend anyone!! Elizabeth was super helpful and professionalread more

From the owner: What sets us apart and makes us truly special is our commitment to delivering Ala carte services…read morespecifically tailored to meet the unique needs of each individual client. We understand that every person has different requirements and preferences, and therefore we believe in offering customized solutions that align perfectly with their expectations. From personalized pricing packages to flexible service options, we go above and beyond to ensure that our clients receive the utmost satisfaction and value. By prioritizing their specific goals and desires, we make it our mission to deliver an exceptional experience that is both personalized and remarkable. Join us and discover why our Ala carte services are the epitome of quality and individuality.

As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

Nurith pays attention to details, is responsive, efficient, and timely in addressing any deadlines…read more The contractor that she brings onboard also provides quality services.

I am a tenant and really appreciate the attentiveness NLR always shows when I raise a concern. I…read morealso appreciate the fact that the service people they send to make repairs and highly experienced and reliable, plus they tend to be local small business people. A recent example: my AC went out on a Saturday during the brutal heat wave (110 heat index). Fiona at NLR kept in contact with me all day and was able to have a repair person at my house that evening. He diagnosed and fixed the problem within 30 minutes. I was so relieved and am very grateful for her support.

Professional staff, highly recommended. Aaron purchased and managed three townhomes for me since…read more2021. His company has found me quality tenants and very responsive when it comes to maintainence, renewal, dealing with HOA and handling tenants. I only have one or two emails exchange with them during annual renewal. I love it that way.

We rented a unit in Parkfairfax managed by this property management company and their "property…read moremanagement" was a disaster. I experienced constant flooding and sewage leaking from the kitchen sinks (yep, 2 sinks), giant sized insects invading our space, decaying floor boards from water damage, 3 years of uninterrupted mold and mildew, the need for a dehumidifier requiring 4 buckets of water to be dumped daily, and the last stray was a bathroom ceiling leaks flooding the unit requiring a 1 month stay in the hotel paid for by my insurance and I still had to pay the rent for my unit. During those 3 years, I suffered terribly from respiratory problems for the first time in my life. No empathy shown by the leasing agent or landlord for the major and myriad inconveniences. Upon returning to the unit in addition to the floor repairs they used substandard contractors to paint the walls. During my stay at the hotel (on my insurance's dime, mind you despite paying the full month's rent DURING it's renovation) I was not notified that the walls would be painted until AFTER the work was done, nor was my artwork removed from the walls prior to painting. The substandard painters merely painted around my artwork. Essentially their substandard painting contractors sealed the damage free adhesive to the walls with the paint making the artwork impossible to remove without damaging the wall. Moreover, the substandard contractors also painted over the back door sealing it shut. Upon move-out, the property management company wanted to penalize me for the damage caused by their own substandard painters shoddy work, since there're still holding on to my security deposit. Avoid renting through this "property management" company at all costs