I moved into a complex located out of PA, first off, I was horribly misrepresented with the quality of the complex and unit, itself. Since moving in (early June 2019) I have had horrible communication with my property manager in regards to move-in maintenance issues and pest control. I sent an email to corporate regarding all my concerns, and I have yet to receive any information. The only thing I did receive was a text message from my property manager stating that corporate forwarded him the email and that it looks like I had a long list of concerns. And that was it... I didn't get a date to set for pest control when new window installation would be, or if he will step in to discuss noise levels with other residents. I'm sort of left handing and very frustrated. I keep on playing phone tag with them all and have yet to receive any information. I spoke to other tenants in my complex and it seems to be a constant theme with the team. I had a long conversation with a representative at headquarters and she just stated that she will reach out to my property manager once more. Seems like a big run around. I personally regret leasing with them and do not feel safe for both personal and health standards. read more

TERRIBLE!! We had no hot water during the coldest part of winter for over 2 weeks and there was sewage backing up into the house for over a month. We were having to boil our own water for showers and our eyes were itchy and watery from the sewage fumes. I was calling daily 2-3 times a day trying to get them to repair the issues. They rarely respond and good luck getting anything fixed. Terrible, terrible slumlords. We eventually had to call the city and a lawyer. Our rental was condemned and we were put into a hotel. Thankfully, the owners of the property have dropped Slatehouse, who apparently were not communicating the extent or urgency of issues with them either. There is NO reason the owner should even have to approve an emergency repair like a broken hot water heater in winter or raw sewage floods! THERE ARE HUMANS OCCUPYING THE PROPERTY and it is inhumane to not make emergency repairs. Make the repair and bill the owner. Stay far far away from any Slatehouse rentals. read more

Never ever ever rent from this group. They are not good at much. Maintenance doesn't exist response time is terrible if at all. You , if renting are the maintenance crew. So be sure to paint and be ready to do your own yard work and plowing. They should have their licenses revoked! They do not deserve 1 star! read more

You can't get in touch with a human. Absolutely the worst property management I have ever had to deal with.

Terrible! Misrepresent properties and benefits. Had to take them to court to get a functioning bathroom! Avoid these terrible people at all costs! read more

Unfortunately i move in BAD IDEA! When i did my walk through my bathroom was not completed , windows had caulk missing my apt wasn't painted as they said Fresh paint.. On my walk through i asked about the bathroom being completed . Well its not done doesn't look like it will get done. Now im told the apts are rented as is.. Now im not wealthy but why would i rent an apt for 930.00 and have a bathroom not done it looks like **** . Now i have a leak in the roof the front window leaks water and air . You cant heat or cool the front bedroom. I have 2 bedrooms and sleep down stairs. On a hot day outside i cant get it below 80.. when its cold out you freeze upstairs. The smoke detectors go off 6 times in 2 days the fire department came out . Still didn't come and look at them there response change the settings.. You be the judge do your homework ask questions talk to people who live on the front side . Be cautious read more

See all

These people are straight thieves. They are charging ridiculous prices for properties that aren't worth half the price. They want 750 plus all bills for a dinky apt on the 300 block of beaver. I went into the apt. My king size bed dont even fit. Don't let these people fool you. This property management is trying to manage all the slum house asking for suburb prices... Be aware people don't let them fool you. read more

I have been dealing with Slate House Group for about two week now. I completed the application and waiting for a response. This is my first time working with this company and I have to say Katie B. every time I call the main number (which has been often) she is extremely pleasant and answers ALL my questions. I called today extremely upset and the time that she took to attend to my needs shows a lot to me. I was confused about a conversation that I had earlier about a property and she was able to explain to me what I needed to know. I appreciate people like that. When people are working with the public it's great to know that she is kind and compassionate. Thank you again Katie. I can't tell you about the company itself yet but Katie deserves 5 stars. read more

I have received over $700 of fines on a rental property that they manage. The property is extremely poorly maintained and the city has flagged it for repeated trash accumulation. I would not trust them with your rental property. read more

Here's my SlateHouse Group horror story, since there seems to be a bunch! I got to the Lofts at Savoy on 6/29. While moving in, our "property manager" stated we had no AC & she would put in a request to get it fixed. We ended up rigging the AC with a paper towel and some duct tape. 3 days later, our water heater breaks and we now have no hot water and no AC. So when I wake up sweating from my apartment being 105 degrees, I have no option but to drive across Lancaster to a relatives house to shower. Here's where things go awry: The 1st guy they send in looks at the AC for 3 minutes and says "yeah, it's just old... you'll have to keep duct taping it. I'll fix it for you so it works for now" Ok so the kid leaves, and the AC is still off!!! He didn't even stay to turn it on for the time being! Just left! So we call again. We then were ignored for days. Until a new guy came, said it was the pilot light. ( Spoiler alert, no it wasn't.) Moral of the story, they sent 3 different people out and the same guy TWICE. Nobody was able to fix it. Finally, called emergency maintenance, the guy who answers says there's a note from May stating the water heater needs replaced. He's asking me why it hasn't been replaced. So let me reiterate that : The guy that works for this company...asked me...the tenant.... why HIS maintenance team didn't do their job... So after that experience, I figured it could only be uphill from here! WRONG. So here we are 2.5 weeks later still sweating, still no hot water, still being ignored by my property manger and her boss. Finally Travis (maintenance guy that should be running the company because he was the only competent person I've spoken to since moving there) came and saved the day! Now. After a total of 3 weeks with no hot water and no air conditioning, I'm like, there's no way i'm paying this entire rent when 3/4 of the month was completely inhabitable and illegal conditions. So, I'm E-mailing Kyrsten (our "property manager" if you could call her that) legitimately ignored me, my E-mails, phone calls, EVERYTHING. Just never responded. Finally, I tried her supervisor, Sheldon. He also didn't reply to us for 2.5 weeks(surprising). When he finally did he says, and I quote. "In hindsight, we should have changed the hot water heater weeks ago, but we didn't." Property manager of the year award. Now, our shower is broken. Put in multiple requests and nobody contacts us or even acknowledged this request. The next day I put in another request, just for Kyrsten to E-mail us to tell us SHE DELETED THE REQUEST?? Didn't tell us it would be fixed or when, just said if you try really hard you should be able to turn the screw with something and the water should come on. Still to this day have no idea if my shower will ever be fixed. This group is complete bullshit. The "property managers" the "supervisors" are all people who should NEVER be allowed to manage properties. DO NOT EVER RENT FROM THEM. If it says Kyrsten or Sheldon RUN AND DON'T EVER LOOK BACK. HUGE SCAM. THEY SUCK. If i could give negative stars I would. - Angry, Hot, Sweaty SlateHouse Victim read more

Do not use poor leadership, will not admit mistakes, over charge on repair issues no checks on before and after repairs.

I rented from them for 2 years, and when I moved I left everything in great condition. They refused to give me back my security deposit. Slate house group didn't send me a list of items they were taking any of my security deposit and just stop answering my phone calls and emails. I will never rent from them again, and if I was you I wouldn't either. They are thieves! They should have some kind of consequences. Very dishonest people. read more

Slatehouse has been nothing but an absolute nightmare to deal with since day one, and we have only been living at our residence for not even half of a year. Week one of moving in and we had a drainage pipe burst, filling our basement with water and ruining furniture as well as the freshly painted walls. When their in-house repair team came to fix the issue (of no thanks to their 'emergency' service hotline...) we were told that they were out recently with the previous tenants for the SAME ISSUE. What was even more disturbing is the fact that they entered the property, without consent (during one of the days out of the 2 weeks it took to fix everything) while I was still asleep...yes, I woke up to a man standing in the doorway to my bedroom who then went back outside and proceeded to call my cell phone (as if that would not have been the first thought?!). They did a simple patch on the pipe that held for not even 5 months, and here we are in an even larger predicament...the pipe has burst flooding the basement, as well as the upstairs bathroom and dining room. It was that horrendous that we even had water coming out of our smoke detectors in the ceiling downstairs. Our garage is soaked as the water traveled the same way it did after our initial predicament. There are major, MAJOR issues with this property, and in speaking to the neighbors of whom know the owner, are sure that he is unaware of the extent of the issue. We are still waiting to hear back from Slatehouse on the matter, in the meantime, we have no running water as it had to be shut off in order to not cause further issues. They do not take their business seriously, and are awful to deal with. My first clue should have been our initial dealings with the 'property manager' of whose attitude and lack of knowledge about the property in general was extremely off-putting. In any other place that I have resided, the property management team was always very on top of keeping their properties in working order, as it is our duty to ensure that the property is kept up with. read more

Caitlyn is stellar when it comes to customer service. She is a property manager who goes the extra mile for her clients. I highly recommend her! read more

Had a horrible experience with Slatehouse. They are terrible at communication and unprofessional. We did not realize we had a property manager until I called about getting our deposit back and they asked who it was. During the summer, we emailed several times about our AC unit being broken, and we did not get a response until we called the actual landlord about and the answer was basically "sorry we are busy, we have better stuff to do." When we scheduled our move out, we did not hear from anyone for days and then only got notified about the check out the day before we moved out at 5pm. It was like they didn't even know they had this property. They also told us we didn't owe anything else but then our parking security deposit was taken from us since no one at Slatehouse could read their records. I even have emails from the owner saying we did not owe anything and they still won't give us our deposit back. My roommate also had several unanswered emails asked about our balances and other information. While I was on the phone trying to get our deposit back and figure it the parking deposit they even admitted they have had a lot of turnover and did not pay attention to us. I appreciate the fact they were honest and realize they were unprofessional, but the MULTIPLE times we tried to contact them about simple matters with no response is unprofessional and rude. In another email that we have, they admitted they didn't even know what utilities we paid for. I'm pretty sure the building could've burnt down and we would've been on the streets and no one who works here would have noticed for three weeks. I am severely disappointed in their customer service and could not imagine ever treating a customer like this. read more

THE WORST PROPERTY MANAGEMENT COMPANY EVER. I had three different property managers over the course of 1.5 years. I met two them one time each and the third one I never met. They never fixed any issues with the property--- we had two sink leaks and were forced to use only the kitchen sink, the downstairs toilet ran constantly, the basement stairs to the basement were a death trap, and the fence didn't latch. We tried to tell the property manager and the owners that birds were making nests on the inside wall of the attic... we were told that they definitely could NOT get inside the house. Our last two months there we found a dead bird in the attic, and had a bird come in through the basement. When I was locked out of the property, the property manager refused to drive to unlock the door and said she lived "too far away." I had to hire a locksmith and ultimately replace the doorknob because it was put on upside down to begin with. That was a $195 bill that I had to pay. They never gave me a new lease after my year was up, and just decided to increase my pet fee without warning. The tenants that lived next to me and I were forced to share ONE TRASH CAN and were reprimanded when we added another trash can by the curb. They are now withholding my security deposit of $1485 and charging me and additional $750 for moving out without notice (despite not being in a lease), and for leaving a sofa and chair (which the put out on the curb with a free sign attached, and for trash removal which we took out to curb. I am also being charged for the ceiling repair for a crack from a leak that was there before I moved in. And besides all of this, the actual employees of this company, whether the actual property managers or the people answering the phones or emails are so unprofessional, uncooperative, and rude. Such a shame that they are making money off of properties that they do not visit and do not maintain. read more