I have a registered online account with the service department. Been using this dealer for 25…read moreyears and the maintenance is fine. HOWEVER, recently, the online service account is WORTHLESS. Try to get an appointment. Sign-in--to my account. Everything looks fine. It's me!! , then I try to schedule service...I get "please sign in to your account"....over and over again. No problem, Just call. "Everyone is busy" leave your number, we'll call you back.. NOT. I'll be buying a new car soon but as much as Like Toyota, I'm looking at other dealerships.

Driving north on I-81 in separate cars with my daughter early on an August Saturday evening her car…read more(a RAV4) suddenly lost all power over the course of less than five minutes and we ended up on the interstate shoulder as darkness fell. A bad situation all around, as we stood at at the guardrail for an hour. Had the car towed to McDonough's Toyota 40 miles north in Staunton. Filled out a service request, dropped it in the overnight box, and then drove a further two hours home to the DC area exhausted by the experience at the end of an 18-hour day. I didn't know what to expect from the McDonough service department, as I'm not a big fan of dealership service departments and not from Staunton. I ended up delighted, however. Stephanie was kind and helpful when she called me on Monday morning, the diagnosis and repair (new alternator and battery, unfortunately, which I'd assumed) was completed quickly, and we picked up the car on Tuesday. All the ladies we dealt with on the service desk were a pleasure to speak with, completely professional, and they returned my calls quickly after I left messages. The estimate was accurate and the cost reasonable for the work done. I hope I'm never in this position again; however, I'm glad we took to the car to McDonough. All's well that ends well.

If there were a Minus Star, I would give them a Minus every star possible. To be totally insulted…read moreis an understatement. I went there to look at a New Honda Civic. I have a super nice 2018 Jeep grand Cherokee Limited with Navigation. It has 107000 miles and runs Excellent. They came back and said all they would give was $7500.00 for it on trade. That is a total insult and yes, I told them. I also said they were crazy and plain stupid to think I would let it go for nothing. So, if you are looking for a vehicle DO NOT go to or near the CAMA Dealers. Them and the Steven dealers in Harrisonburg have to be to be the very utmost worst car crooks there ever are and were. I also told them I will NEVER come back to them for anything, Period.

Our experience at Valley Honda was excellent. They guided…read moreus through the process with kindness and patience and made us feel like we were part of their family. I've never been treated so well at a dealership.

Arrived at 4:55 for my 5:15 appointment. Was told they close at 5 and I needed to come back…read moreanother day. Terrible experience. Pics attached to show appointment confirmation as well as their posted hours.

COVID: No protection for customers!…read more Went to Jim Snead Ford (Waynesboro VA), rude as heck‼ Said that they did not need to wear protective mask! We left... no oil change. We figure that if they do not care to protect their customers, then they do not need our business!! My husband has fought cancer for the last two years, and is older. Maybe I'm wrong, but you would think that providers of services, would want to show that they are doing what they can, to protect their valued customers. We have bought 2 NEW Fords from Sneads, within the last 2-3 years... have all of our services (oil changed/new tires/state inspections/any repairs, etc.), taken care of by them. NO MORE‼ Soooo, that my friends, is one of the reasons why Waynesboro VA rates an 'F+', for COVID-19 Safety (as stated in the News Virginian, & Staunton News Leader).

Upon arriving in Waynesboro from Florida in late July 2022, my 2019 Chevy Silverado began to…read moreexperience transmission issues. I setup an appointment with Charlie Obaugh on August 10, and met with service advisor, Chris Mace. Chris and I took truck on a test ride, returned, and Chris and service technician took it back out for another test ride. They concluded I should bring it back on August 24 for transmission technician to check it out. He did and concluded it needed transmission service. All this was done under chevy powertrain warranty at no charge to me. This is probably the best vehicle service experience I have ever had.

We were very pleased with our purchasing experience! We enjoyed working with Pat very much. He…read moretook the time to explain the different features and packages with me. He took the time to make sure the truck, that me and my husband purchased, would be able to be a vehicle that I would be able to drive also. Thank you Pat for your patience and expertise.

i have been needing a new vehicle for awhile now but was worried about making a big purchase like…read morethis at the time but Alex helped out my mind at ease and asked all the right questions on what I was looking for and was able to help in the process of finding my Chevy Equinox and I love it! It is perfect for me and gets great gas mileage which is a big part for me. He is attentive, caring and makes sure your happy with your purchase even after you drive it off the lot. Awesome work Alex!

Posted on behalf of my dad and his wife:…read more My husband and I tested various makes and models for ease of getting in and out of a car since he is wheelchair-bound. At CMA's Valley Subaru in Staunton, VA, we not only found the Forester to have the optimal clearance and height and all-around accessibility, but also recognized this dealership took our needs to heart. Sales specialist Remy Duguet was well-versed in Subaru's reliability and safety record. Given his knowledge of each model's specs, he made it easier to decide which best met our needs, going out of his way time and again to ensure the Forester would work for us. He was responsible and followed up at every turn. We highly recommend Remy and believe he reflects the Subaru culture and values as does the dealership. This has been a very positive car purchase and trade-in experience.

CMA's Valley Subaru is the worst. Long story short I had to…read morehave my vehicle towed from my house to their location in Staunton because I had zero hydraulic fluid and my 2022 Outback obviously wouldn't allow me to drive it without causing catastrophic damage because of it built-in failsafes and protection system. It arrives at CMA's Valley Subaru and they look over it for about an hour then call me to recommend I need to have a $14,000 transmission replacement!? WTF?? The mechanic drove it after filling the hydraulic reservoir for 6 miles stating "harsh clunking in between gear changes and jerking". My other option told to me by their service team was to trade it in or sell it to them. They then tried to push the fear factor saying that they "don't know how long it'll last if I don't have a new transmission right now". I said there's no way I'm doing either of those recs and will pick it up immediately to see for myself how "bad" it was. After spending $500 for "diagnostics and hydraulic fluid" I got my car back and was anticipating the worst. Nothing. Normal. Immediately went on the interstate and pushed it after feeling comfortable about my suspicions that they only wanted me to trade in my perfectly running vehicle OR pretend to install a transmission, essentially stealing $14,000 from me. I can 100% say without a doubt that it's still running normally, like nothing happened and this is why I can also safely say that CMA's Valley Subaru are liars and people who will try to swindle you out of thousands of dollars that, in my situation, would be life altering. They prey on people who blindly take their advice and who think they won't see shit for themselves. Any issues you have in the valley with your Subaru, DO NOT go there. You will get scammed harder than the Prince of Phukastan wanting a ransom for your nonexistent nephew named Yuwilgit Phukd. DON'T DO IT.

This place is a joke. Sold my daughter's BF a Dodge nitro that broke down on the way home. Tried to…read moreget $$ back would only give 500 back of the 3k paid for said vehicle.waited for about 2 months while it was being fixed only for them to tell him it was fixed and he drives it home and gets half way to work on interstate and now it's sitting at his apt with a blown motor. Y'all should be ashamed of yourself for making this young fellas first experience in buying a car such a horrible mess. Y'all have scared him for life. And to beat it all they knew he was young and trusting so they asked him to sign a paper and I feel sure it was bc they knew they were royally fucking him on this vehicle.

The battery went bad 2 days after the warranty he put on the vehicle I bought went out, and a head…read moregasket let go shortly afterwards. Not impressed. Nice guy though.