They were great in service and price, but I just went there for a repair and it looks like they…read moreclosed down completely. The bays were all covered with no sign of anyone there or any cars. I hope they just moved to a new location so I can go there.

I bring both my cars here for VA inspection. Other places I've tried are both harder to book (with…read morethese guys, it's almost always next-day or possibly even same-day) and charge more. Not luxurious (no restroom, a couple of plastic chairs), gives off a no-nonsense/get things done vibe. But the prices are fair and the service is efficient. Which is really what you want from a garage, no?

Professional mechanics Talk with person who does actual…read morework on your vehicle. Prices are reasonable ie better than dealers. Price should be secondary to quality of repairs, transparency in their dealings. The one I go to when necessary. I bought a used vehicle. Something wasn't quite right at 75. They adjusted some part a few degrees and bam smooth ride again.

Very happy with this local shop recommended by UVA parents. My daughter for the first time had to…read moredeal with a mechanic on her own. The owner Joe inspected my daughter's car with heat not working. After an inspection it was determined the water pump was going out and thankfully did not drop all the fluid on the road. Joe gave an estimate on repairs and timetable. The car was ready on time and within budget. The heat now works. The repair cost was well below that of a dealer. I talked to Joe to wrap up everything and I found him to be ethical and trusted. A rarity these days for mechanics. He let the car stay an extra day at his shop with a winter storm. Totally recommend Peacock Auto Service. 5 Stars!

had an oil leak on my lexus, brought it in for new valve cover, lady at the front desk insisted i…read moreneeded new spark plugs despite them operating perfectly fine. i told her not to just go ahead and install them but to wait for the technician to address if it was necessary in the first place and to call me before i gave them the greenlight to install an additional $112 worth of parts (likely an additional $100 at least in labor costs for a 6 cylinder like this). they did not call me at all until the job had been completed, completely disregarded my request and proceeding to charge me for it. not only that but when i arrived to pick up the car the had added an array of additional charges and labor charges to the itemized receipt, including a charge for tightening ALTERNATOR bolts, new coolant hosing, and new bolts from apparently cross threading (this car has only been worked on professionally). some of these charges had absolutely nothing to do with the maintenance i had brought the car in for. the validity of these charges comes off to me as a predatory means of squeezing more money out of customers (something the auto mechanic world is infamous for). based on principle alone i cant stand for this and I wont be returning

Brooks Auto is an excellent place to go for Repairs, Oil Changes, Inspections and many more other…read moreservices that they offer. Whether you're local or coming through, I would recommend Brooks Auto and Truck Repair. They are reasonably priced and offer excellent service. Gene, went above and beyond to save me money on replacing the back axle of jeep (that I no longer have but dearly miss). Donna, is incredible and what a lot people fail to realize, this lady does the clerical work and jumps in to help out in the garage, I have seen people team her over coals - not knowing that she is busting her tail, just as much as a man does. I like to consider myself, an honest person and going after someone as hard working as her - really sets me on fire!! These people bust their hard-working tails off to provide the best auto service in the City of Waynesboro, so show them respect please. This is not pointed to everyone, just those (I don't know other customers may be going through - but an ounce of kindness is good for the soul). Any woo, for those looking for down-to-earth, honest, and excellent workmanship, this place is for you!!

Absolutely amazing experience. Everyone was extremely kind, thoughtful, and quick to help. I called…read morein a panic because my tire/brake was smoking, and a friend I called had an idea of what might be wrong. After explaining the situation, the woman who answered the phone told me to bring it right in. When I arrived, Matthew was at the desk and immediately said he'd take care of it--he even offered to have the woman I spoke to earlier drive me home if needed. Despite being clearly busy, they had my car fixed within an hour and a half that same day. I'm 7 months pregnant and was feeling overwhelmed, but Matthew's kindness and calm demeanor truly meant the world to me. He could tell I was stressed (even I know he was probably stressed himself with the busyness of the shop) and went above and beyond to help. The pricing was fantastic, and the service was even better. I'm so grateful and appreciative--and I'll absolutely be a lifelong customer from here on out. I cannot recommend them enough. Please do yourself a favor and come here. I've gone to several car repair shops in Charlottesville and not once have had such an all around great experience like this. I can't thank them all enough and specially Matthew for turning my day around!

I am so grateful for Matt, Bill, and all the other amazing mechanics at By Word of Mouth! I had…read morebeen quoted $1400 (at the other auto shop that shares this lot) and was told I needed several things I didn't need. Matt and his team took my car in the very next day, charged me less than half the price and only did what was required for safety inspection rather than try to upsell me. Their work ethic and honesty truly speaks for itself! Thank you so much, Matt!

I recently moved to Charlottesville and had to get my car inspected. I took my car here on the…read morerecommendation of a coworker and I'm thankful I did! Meghan was very courteous when I walked in and asked about getting the car inspected, and she managed my expectations by saying it might be late afternoon before they could get to it. Not a big deal, so I decided to leave it with them and catch an Uber to work. She called me before noon to let me know my car passed inspection and was ready to go. When I went back to pay for the inspection and get my car, I discovered that not only did they inspect and pass my car, but they also did a minor task that wasn't related to the inspection for no extra charge...without me even asking for it...a nice surprise! They really went above and beyond to make it a good experience. I will definitely be giving them more business in the future.

These folks really know their Hondas. Took my electrically challenged Accord it for diagnosis and…read morerepair after another shop couldn't find the problem. Fixed it at a fair price in a short amount of time. Will be taking all of my vehicles there from now on.

Seriously fantastic service. Called them after my car wouldn't start with a suspected starter…read moreissue, panicked since I was only about a month out from an accident that had required major repair at another shop out of state. Despite their busy schedule they accepted the tow in, and told me they'd get back to me by the end of the week (it was a Tuesday). By Wednesday, I was driving out of the lot with no fee. The battery had died and they recharged it and gave me a call right away, and assured me they checked other systems to be sure there were no errors. Car is running great, and I can't thank the folks here enough! Definitely my first call for any car trouble in the area. Note: they take all cars but specialize in Honda/Acura, so absolutely make note if that's your car brand.

Shop is exactly what the name entails, straight up. Dave is amazing. Great service and so quick…read morewhen I needed help in a pinch after my wheel locked up. I wouldn't go anywhere else in town.

EXCELLENT service, assistance, explanations, and help. Summers was recommended by a long term local…read moreresident when we moved here--best recommendation ever! The only auto service I use. To explain: twice work was recommended on two different family cars by different auto centers, and the recommendations seemed odd and very expensive. We went to Summers for a "second opinion." Summers has saved us literally thousands because the work was not needed at all as everything was in fine working order. In the second case it was only brake pads (not a transmission) that needed replacement. Really.

Great service Very fair pricing Nice people, They got me in right away, replaced timing belt, motor…read moremount and oil change, for a Very Fair Price. I highly recommend them.

DO NOT GO ANYWHERE ELSE!!!! Chris and Richard have been in business over 40 years...you can't last…read morethat long by doing poor work. Richie 2nd gen is heading up the shop with a extremely knowledgeable skilled and professional staff. There is really no job too small or too big these guys can't handle. From routine maintenance to full engine replacement they can do it all....

Richie and the crew are awesome! My husband and I started using them in 2006. After my husband…read moredied, Richie stepped up and took care of me, making sure the van is in excellent shape at all times. They try to squeeze me in when I have a concern, to check things out and then set up an appointment if needed. I trust to do what's best.