This auto shop is seriously so honest and truthful. They live up to their motto and name. I called…read morethem to get a quote about break pad replacements because another auto shop was quoting me $900. The first auto shop was telling me that my breaks were at 2/32 of an inch remaining and that I needed to promptly replace my front break pads, drums, and rear. The first auto shop told me that the gears were now metal on metal. For context, I left my car idle for 2 weeks and every time I would break there was a low murmur. My car only has 70K miles on it. The Straight Up mechanic said I probably do not need my rear break pads replaced. The Straight Up mechanic assured me over the phone that this can be explained by rust build-up and what I was hearing was perfectly normal, but he would need to inspect it to see what I would actually need to get done. When I brought in my car, the mechanic inspected my bread pads front and rear. He promptly told me I did not need any replacements and that the first auto shop was lying about what work my car needed done. Straight Up did not charge me anything at all, even for checking my break pads. I highly recommend this place to anyone because they are honest and will not take advantage of you. If I ever need my car serviced, I will for sure bring my car back here.

Shop is exactly what the name entails, straight up. Dave is amazing. Great service and so quick…read morewhen I needed help in a pinch after my wheel locked up. I wouldn't go anywhere else in town.

They replaced the timing belt & AC compressor on my wife's car…read more last summer. A fairly big job. A year later, everything is still running fine. Competent mechanics & completely upfront. I highly recommend Finleys.

This place was great. Not my normal spot as out live out of town. Blew a tire on the bypass and…read morethey were packed. Ordered a new tire and had it ready the next day. Highly recommend.

I got my car serviced and a state inspection while I waited. I was only there for an hour.read more

Absolutely amazing experience. Everyone was extremely kind, thoughtful, and quick to help. I called…read morein a panic because my tire/brake was smoking, and a friend I called had an idea of what might be wrong. After explaining the situation, the woman who answered the phone told me to bring it right in. When I arrived, Matthew was at the desk and immediately said he'd take care of it--he even offered to have the woman I spoke to earlier drive me home if needed. Despite being clearly busy, they had my car fixed within an hour and a half that same day. I'm 7 months pregnant and was feeling overwhelmed, but Matthew's kindness and calm demeanor truly meant the world to me. He could tell I was stressed (even I know he was probably stressed himself with the busyness of the shop) and went above and beyond to help. The pricing was fantastic, and the service was even better. I'm so grateful and appreciative--and I'll absolutely be a lifelong customer from here on out. I cannot recommend them enough. Please do yourself a favor and come here. I've gone to several car repair shops in Charlottesville and not once have had such an all around great experience like this. I can't thank them all enough and specially Matthew for turning my day around!

Our car broke down on a nearby highway, and was towed to this location, which we used because it…read morewas an option given by our insurance co. We were around 125 miles from home, didn't know this place, and figured we were going to get ripped off. Boy, were we wrong. The manager, Joe Shifflett, couldn't have been kinder or more understanding. After his mechanic diagnosed the problem, he told us the engine had seized up, couldn't be fixed, and at 128,000 miles, it just wasn't worth it to install a new engine. The car needed to be junked. We appreciated his honesty. But now we were stuck. So Joe and his colleague sprang into action and recommended a tow company, which hauled our car away to the junkyard. And they helped find us a car rental company, calling around until they found us an agency. Joe even drove us to the rental agency! He didn't have to do that, yet he went out of his way to help us. Everyone at this place was so kind and sympathetic. Couldn't have been nicer. We probably won't use them again, since they're 125 miles away, but we can recommend Joe and his colleagues to anyone who needs honest service. I truly believe this place can be trusted.

Went to this place for an oil change and this is what i got, they put the wrong filter on it and…read morenow it leaked all over my brand new driveway. Was not able to tell first because was rainning the last few days but then my truck started to make knocking noices and dashboard was showing the oil symbol. Had to take a day off to fix it my self and now they dont want to be responsible for nothing. BE AWARE OF THESE PEOPLE DONT TAKE YOUR VEHICLE THERE THEY ARE INCOMPENTE

Professional mechanics Talk with person who does actual…read morework on your vehicle. Prices are reasonable ie better than dealers. Price should be secondary to quality of repairs, transparency in their dealings. The one I go to when necessary. I bought a used vehicle. Something wasn't quite right at 75. They adjusted some part a few degrees and bam smooth ride again.

Very happy with this local shop recommended by UVA parents. My daughter for the first time had to…read moredeal with a mechanic on her own. The owner Joe inspected my daughter's car with heat not working. After an inspection it was determined the water pump was going out and thankfully did not drop all the fluid on the road. Joe gave an estimate on repairs and timetable. The car was ready on time and within budget. The heat now works. The repair cost was well below that of a dealer. I talked to Joe to wrap up everything and I found him to be ethical and trusted. A rarity these days for mechanics. He let the car stay an extra day at his shop with a winter storm. Totally recommend Peacock Auto Service. 5 Stars!

I cannot sing their praises enough! When we moved into the area we were nervous about finding a…read moremechanic we could trust. Thank goodness someone recommended Summers! When a different shop insisted that numerous repairs were necessary in order to stop our car from breaking down, we took it to Summers for a second opinion. They informed us that more than HALF of the repairs the other place recommended were completely unnecessary. Their prices were also much better. We've taken our cars to Summers numerous times over the last couple years and they've proven time and time again to be reliable, trustworthy, and affordable. Once, we were short on time, and they helped identify which repairs needed to happen immediately and which could wait. And the cherry on top: they ALWAYS treat me well. They explain everything. They answer all my questions respectfully. They're transparent and they're honest. Bonus: when my husband was rear-ended and we needed a body shop they recommended one that was similarly amazing. They're friendly, they're helpful, they're knowledgeable, and they're trustworthy. Can't recommend them enough.

EXCELLENT service, assistance, explanations, and help. Summers was recommended by a long term local…read moreresident when we moved here--best recommendation ever! The only auto service I use. To explain: twice work was recommended on two different family cars by different auto centers, and the recommendations seemed odd and very expensive. We went to Summers for a "second opinion." Summers has saved us literally thousands because the work was not needed at all as everything was in fine working order. In the second case it was only brake pads (not a transmission) that needed replacement. Really.

The folks here were nice, helpful, and wonderfully salt of the earth. I brought my car in here for…read morean inspection and was told from the beginning that they would try their best to fit in my car but could not make any guarantees on whether they would finish it by end of business. I appreciated that they were transparent with their timeframe and communicated that to me. I also liked how nice the woman in their waiting room was. She gave me a tour of the facilities and then said that I could use the shuttle should I need to go anywhere. I was also pleasantly surprised to find they offer a free shuttle service to whatever location (within reason) you need to go. This is fantastic for future use since I now know I can drop my car off before work and still have a ride to work. I had Robert drop me off at the downtown mall while I waited. I was able to work while I waited in the comfort of a coffee shop. Regarding the service itself; JW called me up to let me know some of the issues with my car (to be expected; she's as old as time) and gave me fair price points on the repairs. When I asked his opinion on which route to go he was honest in what he would do and in my case, suggested a patch instead of an extensive and expensive repair. Being on a budget, I really appreciated his input. In the end I felt that I received fair service and helpful advice on my car. I would definitely recommend these guys. If possible, make an appointment ahead of time and be flexible with wait time. Also, if you're a first time customer they offer a free inspection. Just make sure to print out the coupon beforehand.

Taking my cars there for years. Noticed a recent dropoff in quality over the past 1-2 years. We…read morepaid for a car service and only got oil change. Both cars didn't have coolant added; one engine blown. People seemed nice, but trust is gone.

Very communicative and responsive. I waited while I was getting the work done. The waiting area…read moreis a little uncomfortable and tight. It's a busy shop though and comes highly recommended

Total Auto Service is excellent!…read more The staff are kind, attentive, and experts in both diagnostics and repair.

Clean, accurate, fast service. Our whole family takes our vehicles there. No appt needed for state…read moreinspections.

terrible company . paid 375 for diagnostic and didn't get diagnosed what was wrong . then while…read morewaiting for a tow truck these people had my vehicle towed away 8 day after payment and without notice. shade ball company would not recommend to anyone. going to courts Monday and will be reporting to bbb as well . awful

This is a hard review to write. On one hand they were completely uncooperative with Firestone…read moreconcerning our road hazard warranty we bought on our firestone tires and on the other hand they did a good job of working us in on a Saturday morning... Firestone tried to get them to honor the service contract, but they refused... Since we were trying to start our vacation, we had to have a new tire after the front left blew out... And on top of it all, they tried to sell us the same warranty they refused to honor.... And told us we needed three new tires... We just had the car in for service and tire rotation before leaving on vacation.. The Firestone Service Center reported that all four tires were in good condition. We have taken the issue up with Firestone, since Firestone's web page listed them as a Tire Store that honors Firestone's Road hazard warranty.

Very disappointing experience with them all around. They made up work that didn't need to be done…read more What they did do, they did a poor job. We took it back to our trusted mechanic in Richmond and they affirmed that University Tire did a poor job and didn't even handle what we needed done correctly. Such a waste of money. They take your money, lie about work that needs to be done, and do a POOR job with the mechanical work AND the customer service - very rude to customers. DO NOT GO. So many better options. We won't ever be back.