This auto shop is seriously so honest and truthful. They live up to their motto and name. I called…read morethem to get a quote about break pad replacements because another auto shop was quoting me $900. The first auto shop was telling me that my breaks were at 2/32 of an inch remaining and that I needed to promptly replace my front break pads, drums, and rear. The first auto shop told me that the gears were now metal on metal. For context, I left my car idle for 2 weeks and every time I would break there was a low murmur. My car only has 70K miles on it. The Straight Up mechanic said I probably do not need my rear break pads replaced. The Straight Up mechanic assured me over the phone that this can be explained by rust build-up and what I was hearing was perfectly normal, but he would need to inspect it to see what I would actually need to get done. When I brought in my car, the mechanic inspected my bread pads front and rear. He promptly told me I did not need any replacements and that the first auto shop was lying about what work my car needed done. Straight Up did not charge me anything at all, even for checking my break pads. I highly recommend this place to anyone because they are honest and will not take advantage of you. If I ever need my car serviced, I will for sure bring my car back here.

Shop is exactly what the name entails, straight up. Dave is amazing. Great service and so quick…read morewhen I needed help in a pinch after my wheel locked up. I wouldn't go anywhere else in town.

I got my car serviced and a state inspection while I waited. I was only there for an hour.read more

Absolutely amazing experience. Everyone was extremely kind, thoughtful, and quick to help. I called…read morein a panic because my tire/brake was smoking, and a friend I called had an idea of what might be wrong. After explaining the situation, the woman who answered the phone told me to bring it right in. When I arrived, Matthew was at the desk and immediately said he'd take care of it--he even offered to have the woman I spoke to earlier drive me home if needed. Despite being clearly busy, they had my car fixed within an hour and a half that same day. I'm 7 months pregnant and was feeling overwhelmed, but Matthew's kindness and calm demeanor truly meant the world to me. He could tell I was stressed (even I know he was probably stressed himself with the busyness of the shop) and went above and beyond to help. The pricing was fantastic, and the service was even better. I'm so grateful and appreciative--and I'll absolutely be a lifelong customer from here on out. I cannot recommend them enough. Please do yourself a favor and come here. I've gone to several car repair shops in Charlottesville and not once have had such an all around great experience like this. I can't thank them all enough and specially Matthew for turning my day around!

When one takes a car to a shop and says I think there is something wrong with the transmission,…read more one would most likely expect to hear that yes there is something wrong.!!! Guess what !! Steve said there wasn't a thing wrong with the transmission. I just wasn't use to 8 shifts or whatever vs old car having 4 or 6. WHAT A BLESSING AND TRULY AND AN HONEST PERSON!!! I am an old woman too and could very easily had been taken advantage of the situation!!! Thank you, thank you!!!

Avoid this place at all cost. They are greedy and scammers…read more I brought my car in because I heard a low murmur every time I would break. For context, my car was idle for 2 weeks. Google was telling me I needed to get my break pads checked, so I drove to the closest auto shop. I mentioned the noise I heard and wanted to get my break pads checked. They sent me an estimate of $900 and mentioned how worn down my breaks were and how I needed to get almost everything (front and back break pads, drums, and rotator) replaced. They mentioned that the noise I was hearing was metal on metal. I called another auto shop for a quote estimate and they gave me a lower price. So, when I went to pick up my keys AAMCO mentioned they would price match me. Out of principle, I would rather have my car checked at the second auto shop. The second auto shop said my front and back breaks were fine and that AAMCO was clearly lying about all the work my car needs done. What I heard was probably rust build up. The real kicker is when I first walked into AAMCO the mechanic asked if my roommate and I were law students... Looking back, Steve assumed he could pull a fast one by a) either up charging b) in this case fear mongering me into paying $900 for work that my car does not need. Save yourself some money and go to a more honest auto shop (Straight Up Automotive Shop - HIGHLY RECOMMEND) They at least have integrity unlike this AAMCO location that almost scammed me.

Our car broke down on a nearby highway, and was towed to this location, which we used because it…read morewas an option given by our insurance co. We were around 125 miles from home, didn't know this place, and figured we were going to get ripped off. Boy, were we wrong. The manager, Joe Shifflett, couldn't have been kinder or more understanding. After his mechanic diagnosed the problem, he told us the engine had seized up, couldn't be fixed, and at 128,000 miles, it just wasn't worth it to install a new engine. The car needed to be junked. We appreciated his honesty. But now we were stuck. So Joe and his colleague sprang into action and recommended a tow company, which hauled our car away to the junkyard. And they helped find us a car rental company, calling around until they found us an agency. Joe even drove us to the rental agency! He didn't have to do that, yet he went out of his way to help us. Everyone at this place was so kind and sympathetic. Couldn't have been nicer. We probably won't use them again, since they're 125 miles away, but we can recommend Joe and his colleagues to anyone who needs honest service. I truly believe this place can be trusted.

Went to this place for an oil change and this is what i got, they put the wrong filter on it and…read morenow it leaked all over my brand new driveway. Was not able to tell first because was rainning the last few days but then my truck started to make knocking noices and dashboard was showing the oil symbol. Had to take a day off to fix it my self and now they dont want to be responsible for nothing. BE AWARE OF THESE PEOPLE DONT TAKE YOUR VEHICLE THERE THEY ARE INCOMPENTE

DO NOT GO ANYWHERE ELSE!!!! Chris and Richard have been in business over 40 years...you can't last…read morethat long by doing poor work. Richie 2nd gen is heading up the shop with a extremely knowledgeable skilled and professional staff. There is really no job too small or too big these guys can't handle. From routine maintenance to full engine replacement they can do it all....

Richie and the crew are awesome! My husband and I started using them in 2006. After my husband…read moredied, Richie stepped up and took care of me, making sure the van is in excellent shape at all times. They try to squeeze me in when I have a concern, to check things out and then set up an appointment if needed. I trust to do what's best.

I brought my saab 9-5 in for a minor error code reading (p1110). The fix was exceedingly minimal,…read morejust securing the vacuum line a little better. I was surprised by the cost for such a small fix and called back after the fact to ask about the price breakdown. I was careful to be very respectful when I did, and to not be accusatory. When Ton's receptionist thought she'd hung up on me, she and Ton started to complain about me and my 'impudence' questioning the charge. Never a great experience listening to people talk about you behind your back. For a little more context, my family has bout two cars from him and spent thousands in repair costs with international imports. This left me with a bad taste in my mouth. YouTube videos are a better route for fixing my car in the future.

A great source for hard-to-find Saab parts. They take up 2 blocks in Charlottesville, VA with among…read morethe largest selections of late model Saab salvage vehicles in the US. I have been happy with reasonably priced parts shipments from them to my home in Ohio.

The best towing service in town. Reliable, quick, helpful, and friendly. 11/10 would call again…read more They want to truly help you, not just run a business. Jamal is the bomb and has made a few unfortunate experiences way better just by being himself. Thank you, Jamal!

I broke down on the road, and they came over in an heartbeat, they help me to get to a safe place…read moreand repair my truck so I can keep running to my destination, I want to say thank you for your help and I love it the way you guys handle business, very comunicative, very honest and very well educated, it's rare today find business who respect and values costumers, thank you again and I wish you to grown all over the USA because Americans need business like your.

Professional mechanics Talk with person who does actual…read morework on your vehicle. Prices are reasonable ie better than dealers. Price should be secondary to quality of repairs, transparency in their dealings. The one I go to when necessary. I bought a used vehicle. Something wasn't quite right at 75. They adjusted some part a few degrees and bam smooth ride again.

Very happy with this local shop recommended by UVA parents. My daughter for the first time had to…read moredeal with a mechanic on her own. The owner Joe inspected my daughter's car with heat not working. After an inspection it was determined the water pump was going out and thankfully did not drop all the fluid on the road. Joe gave an estimate on repairs and timetable. The car was ready on time and within budget. The heat now works. The repair cost was well below that of a dealer. I talked to Joe to wrap up everything and I found him to be ethical and trusted. A rarity these days for mechanics. He let the car stay an extra day at his shop with a winter storm. Totally recommend Peacock Auto Service. 5 Stars!

They replaced the timing belt & AC compressor on my wife's car…read more last summer. A fairly big job. A year later, everything is still running fine. Competent mechanics & completely upfront. I highly recommend Finleys.

This place was great. Not my normal spot as out live out of town. Blew a tire on the bypass and…read morethey were packed. Ordered a new tire and had it ready the next day. Highly recommend.