I've been going to Flow Kia for a couple years now. To be honest, I was told not to trust the…read moredealerships. I cant say enough about the team... always nice and accommodating -- It's like family when I walk in there! I only take my Kia Telluride there to get serviced, because I don't trust a lot of folks. I don't get that slimy used car salesman feeling... where they'er just trying to get you to spend money. Always a great experience! Exceptional service! Keep up the great work!

James was very helpful during the purchase of our 2025 EV6. He made the process and experience less…read morestressful. We've been going to Kia Charlottesville for years and have always had a great experience. Thanks James!

I have a registered online account with the service department. Been using this dealer for 25…read moreyears and the maintenance is fine. HOWEVER, recently, the online service account is WORTHLESS. Try to get an appointment. Sign-in--to my account. Everything looks fine. It's me!! , then I try to schedule service...I get "please sign in to your account"....over and over again. No problem, Just call. "Everyone is busy" leave your number, we'll call you back.. NOT. I'll be buying a new car soon but as much as Like Toyota, I'm looking at other dealerships.

Driving north on I-81 in separate cars with my daughter early on an August Saturday evening her car…read more(a RAV4) suddenly lost all power over the course of less than five minutes and we ended up on the interstate shoulder as darkness fell. A bad situation all around, as we stood at at the guardrail for an hour. Had the car towed to McDonough's Toyota 40 miles north in Staunton. Filled out a service request, dropped it in the overnight box, and then drove a further two hours home to the DC area exhausted by the experience at the end of an 18-hour day. I didn't know what to expect from the McDonough service department, as I'm not a big fan of dealership service departments and not from Staunton. I ended up delighted, however. Stephanie was kind and helpful when she called me on Monday morning, the diagnosis and repair (new alternator and battery, unfortunately, which I'd assumed) was completed quickly, and we picked up the car on Tuesday. All the ladies we dealt with on the service desk were a pleasure to speak with, completely professional, and they returned my calls quickly after I left messages. The estimate was accurate and the cost reasonable for the work done. I hope I'm never in this position again; however, I'm glad we took to the car to McDonough. All's well that ends well.

The owner was not professional in conducting business. After pointing out countless things wrong…read morewith a vehicle I was interested in I offered what I thought it was worth. He refused to conduct business with me and basically said I wasn't telling the truth about what I saw wrong with the vehicle. The only good part of the experience was the young salesman I spoke to the day prior. That salesman was respectful, helpful, and nice. The owner is definitly in denial of the quality of his inventory and needs to work on consumer relations.

A car purchase should be a transaction where two parties get what they want. I am happy to say this…read morewas my experience at Downtown. I was impressed with the vehicles they had on hand, but I knew what I wanted from their website after I found the car on Autotrader. Everyone was friendly on site, from the Clay the salesman, to the support staff and the owner. I did my homework in advance, and we came to a price that I thought was satisfactory. They are asking fair prices to begin with, in line with the market, so I don't think it's worth spending a lot of time and energy to try and squeeze blood from a stone. If you want a nice used car and a good experience buying it, these are decent and fair people to work with. And if you buy, go to the Charlottesville Downtown Mall and get a meal while they're doing the paperwork. It's about a five minute drive, and you don't have to just spend the time waiting.

Was just cussed out by Daniel service tech because my dealer "circumvented" him to find out if a…read moreloaner vehicle was in fact not available. Point of additional clarity: Service offered loaner for Tuesday upon arrival in the first place "WE WILL HAVE A LOANER AVAILABLE FOR YOU"-- however my car had to be towed to dealer the night before because it had broken down going 60 MPH on a highway northbound 29 (no shoulder). Service never even bothered to contact regarding diagnosis for failed rear electric motor. I had to call in to get that information. I have already informed corporate and the NHSTA.

My daughter's car finally died and in need of new car. Went to Flow Hyundai in Charlottesville and…read moremet James Duff a sales associate. He was great to work with and understood all our needs and gave us options and totally zero pressure. We told him that we really didn't want pressure to buy extra plans when we went to talk with the finance guy in the dreaded room. He talked to him and there wasn't any pressure whatsoever. This this the first time leaving a car dealership feeling good about the entire experience. I highly recommend James and Flow Hyundai. Thanks again. Don S.

I bought a Toyota Avalon and was pleased with the negotiated price…read more The next afternoon, I was driving at higher speed than what I did when I took my test drive and turned out the rotors were warped, which did not show up at lower speeds. They paid for new rotors and brake pads. I will tell all my friends and the next time I buy a used car, Monticello Motors will be the first place I look.

Very upset customer. Purchased a 2013 Mini Cooper after warning Gary, the inventory manager that…read morethe car was leaking oil and the passenger front window wasn't rolling down. Purchased the vehicle as I was told I could take to a garage in Charlottesville for work. After calling and being told they are busy, no loaner vehicle, & they would need the vehicle for atleast a week, I called back and spoke to Gary. I mentioned I had a mechanic that could do the work, he said to get an invoice. After sending in the invoice, waiting almost a week for an answer, the answer was no, Ven the owner will not fix the car. Even though they are offering a 30 day, something mile warranty. This place is crooks. They lie. Owner will not reach out nor cares about what goes on with the vehicles and lives of his customers. Was told to send in an email to the employees direct email, like they can't just respond for him? Please, please go elsewhere & purchase your vehicle. Do not offer them your time or business.

Chris was great!…read more Diagnosed my no start after turning the engine once. Had my truck back running in just a couple minutes. No hassle, no bs. Was a quick phone call to schedule, came out the next morning, and texted me when he was on the way. Adding Chris and Convenient Auto Repair to speed dial!

Professional, convenient and affordable. Fixed our car right where it broke down in less than 24…read morehours, went and got the parts right then. Great price and very fast. Highly reccomend.

They are liars especially Lou and they are crooked. You can't believe anything they tell you. They…read morecan sell you a car with a 2month old rejection sticker and not fix a thing on the rejection sticker. They wouldn't work with us at all. Just asked them to help pay half on the bill they said no. If you want to be screwed over by all means go to them . But I will never deal with that lying bunch of crooks again.

After a few years with Consumer Warehouse in a previous car I decided to stay and upgrade my ride…read morefrom a 2011 Chevy Cruze to an 2014 Chevy Impala which I was very pleased with the decision I made. The customer service from salesman to finance manager were outstanding and Consumer Warehouse will work with you to get you in a car/truck.

My best friend brought a jeep from them recently and she has since them replace two tires, brakes…read moreand rotors headlight is out and a sensor, and she still doesn't have the title pay cash outright. Ladies always remember take someone with you with car knowledge know exactly what to look for when buying a used car and never leave a mom and Pops establishment without your title.

This was the first time we purchased a vehicle from Driven Motors. We don't plan on it being the…read morelast. We give it five stars. First, there is no processing fee(and no making up other fees or padding them). Prices range from fair to great in some cases.There is a 3 month/4,500 mile 50/50 powertrain warranty. Phone calls are returned;promises kept.Within a few days after purchase, we had noticed a couple issues with the car;Gary(the owner) said bring it in. For the hour-and-a-half I was there, I watched Gary in action. He is totally hands-on, leading and coaching his team(hopping in and out my vehicle to road test before and after service). They fixed the one problem and thoroughly retested and checked for the second. Buying any car is a crapshoot. Do your own(make/model year)research before you go to lessen the chance of a problem vehicle. It's nice to know that a dealer is also working towards that same goal. Andy and Briana Fluvanna County