Customer service. We drove 20 mins after calling and letting them know and asking if they could…read moretake care of us. The gentleman said yes. Not to mention it was for my son's birthday.... Will never return to this location again. Or in fact with Verizon. They have lost their customer service skills. And have taken money out of our account when they shouldn't have. Something needs to happen bc these billion dollar companies think they can do what they want....

When I first went here with an appointment, it was with Tom and he was very nice . He hooked me up…read morewith an iPhone 16, I could not sign in though because I had forgotten my Apple password. It turns out that you can't get apps or do anything without signing into Apple. I drove to the closest Apple store to try and get help (21/2 hours away). The girl there rushed us with absolutely no help i would have just changed my password but to verify, they had my old phone number, so I couldn't do that either I left Verizon with a brand new iPhone that I couldn't use! I feel like Tom could have helped more by talking to Apple himself and getting it all straightened out. He also knew I have a brain tumor and its hard for me to type or talk on the phone. After a couple of weeks, I made another appointment with Erin. He kept me waiting a long time and went to another lady before coming to me. Erin claimed to be some sort of " techie King," but he didn't help me either and even made fun of me as he watched me type. Next time I went in, it was to exchange the iPhone for a Samsung. ERin for whatever reason, had tried to talk me out of it ( probably had something to do with his commission I thought) When I went in to make the swap, Erin passed me off to TOM, which was fine with me but I thought it was odd because my appointment was wih ERIn, Neither one was as friendly and neither one acted like they wanted to help. I got the Samsung, but he said he couldn't switch over my contacts, so I sat there and had to do each one by one. The first visit, ERIN was able to somehow get my old contacts onto the new iPhone, which I thought were gone forever, especially since I didn't have my old phone anymore. So with my new Samsung TOM said he couldn't switch over my contacts, which was a total ASS LIE !!! AS soon as i started playing around with it, it gave me the option to pair up and switch it all over!!! Thank you, dumba** TOM I know this is long, but I wanted to be sure and call these two out for treating me so badly and not helping like they could have. I must have messed up their commission, that's all I can figure. And I said I'd get my phone case off Amazon ( cheaper, so do you blame me ?) ERin your crown has been removed, you f**King idiot

They have been decent providers in the past, even though speeds are slaw for the price you pay, but…read morethey are hiking their rates so much that it will not be worth it. I am planning to cancel my service when they raise the rates in December and get a different provider or go without internet.

Morris has in the past has been very helpful when we have a problem. I need a new modem, and when I…read morepick it up, I'll call Morris and they will help me with the install.

My small web based company recently started using the internet services from PANGAEA. I can not…read moreexpress in words how awesome the customer service and service has been. They resolve complaints and needs very quickly. My service has never been out and my speed has been efficient and consistent. I could not ask for better than PANGAEA. Thank You, Tonya Portis Puppawrazzis

I have used Pangaea for my business internet provider for the last 8 years. It is a very good value…read morefor the money,it would cost me much more to have AT&T Internet. I love the personal service they provide, you can always speak with a real person when you have an issue whether it be a billing question or a technical issue. I would recommend Pangaea internet to everyone!

It used to be good, now our internet has gone out for multiple days, four times in a month. Whoever…read moremanages the rich mountain tower needs to really get it together!

I can't say enough good things about my Skyrunner internet service. The installation was completed…read moreefficiently and without a hitch by extremely nice and accommodating technicians. Polite customer service reps have always been helpful and they have been available day, night and on holidays. I have never had an outage or interruption of service that Skyrunner can be blamed for. The difference in Skyrunner and my prior satellite internet service is unbelievable and the monthly cost is very reasonable. I am extremely pleased with Skyrunner. Bill Thompson

Did a very good job. Good follow up and very attentive. They definitely knew what they were doing…read moreand took all the steps necessary to get the job done. Will use again!

Switched to Solutiant after several years of poor service from several other providers. 1st time I…read morehave been told a project was going to be "Seamless" and it actually was!! Very professional before, during, & after the install.

This service provider .. stinks. Their service is up and down at our home like a Duncan Yo-yo …read more. their customer service is worse and is a living train wreck going backwards. Run from their service if at all possible !

East TN Photo and Media...one of the best photographers I have ever worked with. Robin is easy to…read moreget along with and her photographic work is amazing! Get your frames ready, as each shot will be worthy of hanging on your wall. SMILE

I wish we had a second alternative for decent internet. I went with the TV, phone, internet bundle…read morebecause its cost was almost the same as internet alone. Then, about 3 months ago, the price went up $40 without warning. I called to cancel TV and phone, which I never use anyway. No explanation for price jump, no attempt to keep the business. Granted, it's pretty reliable and good speed. All of a sudden, I have a $25 EFT charge that no one can explain to me. Not my bank and not Spectrum. Of course, it's the other entity's fault. They removed it one month and we added autopay and replaced the payment method with a credit card, then the fee was there again. Sorry, we can only remove it once. In fairness, when there is a rare outage, they're pretty on top of it.

After living here for two weeks and Maggie Valley, North Carolina I have had service for six out of…read more14 days. I finally had a tech come out which they're gonna charge me for which I think is beyond ridiculous however the tech. Taron phenomenal. As of right now, I have service whatsoever if I lose it again at any point, I will be canceling service and going to Starlink or VERIZON

We had a problem with our internet today, I placed a call and within 45 minutes they sent out Eric…read moreR to fix the problem. Just amazing customer service and Eric found the issue and within 30 minutes our Tech had us back online

It works fairly well, when it works. It a monopoly. No one else can provide service so if it's slow…read moreor unavailable it's not their problem. If I had another choice I'd take it, even if it was slower on paper if it was reliable it would be great.

Giving 1 star because there is not a way to leave anything less…read more Tech service team never showed for an 8-12 appointment window. Called customer service and there were unable to get tech to called. Wasted a a full day waiting, with no call back after 4 requests. Worst service I have ever seen. Wasted time and money as service drops. Tech on the phone shared we have over 200,000 service drop over a 3 month period. AVOID THIS COMPANY AT ALL COST. (Service area is CASHIERS, NC)

If you are in a rural area and have no other choices for fast internet, welcome to the hell that is…read moreVyve. Expect frequent outages, and then one to two weeks to get service restored. Expect power outages to completely take this company down. The absolute worst, and when there are other choices, I'm cutting the cord and leaving so fast. Vyve is the bad date at a prom, when no one else was available.