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    UScellular & T-Mobile

    UScellular & T-Mobile

    1.8
    (6 reviews)
    $$$

    I've been a customer for over 20 years....Avoid their LG phones. Search "LG bootloop" they sold…read morephones with a history of hardware problems and they will provide no help other than refer you to LG for repairs. In the LG announcement, provided to androidcentral.com they say to take it to your local carrier where you purchased it. Really? USCellular is not helpful at all. No replacement. No loaner phone. No assistance. As a matter of fact, avoid USCellular all together.

    I exchanged my AT&T for a Samsung Galaxy ... YUCK, hated it…read more The salesman talked me out of my AT&T 3Gs Cellphone which had my Deceased Dad's Voice mails on it. ... MY FAULT, I forgot about them as HE hurried me through the process and begged for my old phone because he got "points" for getting people to turn in their phones ... I guess I'm that proverbial SUCKER trying to help people out ... I changed carriers ONLY because AT&T doesn't have good Cell Service in the Appalachian Mountains.... YEAH, my brother said he probably sold my old phone for money ... YES, I ASKED him to be sure my contract was up and when he 'checked' AT&T he told me my 2-year contract WAS up. HE LIED. He closed my AT&T account and now I have over $200 in "early termination fees" ,,, I HATED the ANDROID ... I ended up going to the Jefferson City Cellular Sales to exchange the ANDROID phone full of "stupid samsung stuff" for an iPhone 4. AND BECAUSE I SWITCHED CARRIERS I CAN'T EVER GET MY DEAD DAD'S VOICE MAILS BACK. Am I yelling? NO, I'm crying my heart out. I can't remember his voice. YES ... BUYER BE AWARE ... Mr Smooth Talker got me good. Don't let him get you good. I accept responsibility for being a stupid old woman trying to be kind to a smooth talking salesman and I have to live with this regret for TWO doggone YEARS ..... I can't afford ANOTHER early termination fee. This Kiosk in the FLEA MARKET should have a sign that says ... ANYTHING FOR A SALE ............. If I could do it over again, I would NOT. I would go to a REAL Verizon Store and hope that someone with a formed conscience would tell me the truth when I asked them to check my former carrier.... and not talk me out of the my old phone with the ONLY MEMORY I had of my Dad. AND to top all that off ... he goes and sets me up with a phone plan that VERIZON NO LONGER USES ........... how's that for a SUCKERED old woman. WELL, he got me good and I hope his business goes belly up .... or he pays me to remove this TRUTHFUL review .... I'd say ... 100 times what my Early Termination Fee is would suffice.

    WOW! Internet, TV and Phone

    WOW! Internet, TV and Phone

    1.6
    (19 reviews)

    Had it not been for the customer service at the office recently when i went, i would be giving them…read more1 star, but the Receptionist was really helpful and actually nice! I really wish there were more cable & Internet providers in Knoxville, however there is not so basically you pick your poison. When moving into our house we actually had a choice between WOW and the other provider (which my mom hated when in her apt, so we chose to go with WOW, plus they also do not cap their data for internet). For the 1st year we didn't have any major issues, just annoyances.. we would loose connection on WiFi occasionally and for some strange reason on the cable audio would go out no matter which TV you were watching, also we kind of hated not being able to search for shows, you have to know what day and time to record, otherwise you miss out. However even with that our monthly bill was reasonable for phone, internet, cable and all the boxes we had compared to the other company. 2 months ago we decided to downgrade our cable some to save money and from there everything went downhill. The next month when I got my bill it was outrageous!! I called customer service right away questioning it and was basically told that our "promotion" had ended so all the money we were saving had ended and while we were saving a whole $13 everything else was back to full price Let's just say I was not a happy camper when I was told a month earlier when I changed my plan that I would be saving more. I then asked what promotions they had and was basically told there are none for "existing" customers only "new" customers (I had a problem with this since without "existing" customers, you don't have any), if we didn't need the Internet and phone, I would have cancelled everything right there. So I told them I was going to look for other providers and hung up. We decided to get rid of the cable completely and returned all of our boxes, which is going to save us $100 a month (and with a big family to support, that is alot). We had to go all the way to the office to return the stuff and while I was there I was talking to the Receptionist about my issues and she told me that the call center is not allowed to give discounts and if I ever had any issues to come there rather than calling because they are able to do more to help. She was also telling me that they now offer a new 1 gig Internet and with the special promotion it will be even cheaper then what I am paying now (since we use A LOT of Internet here, with at least 5 people on at all times), that it would be better than the 110 mbs we currently have. You do have to sign a 2 year contract, but hey its not bad when we don't plan on moving anytime soon and we know our price will always be the same for the next 2 years. We may get cable again one day, but I doubt it since we mostly watch things online. Over all I would recommend going to the office if the call center is unable to help you like they did me because the office is way nicer and much more helpful.

    Quite literally the worst company and customer service ever. I moved out of my apartment and…read morecancelled service. Dropped off the equipment at the Knoxville drop box and they continue to tell me I didn't drop it off and I owe them $235. I've called multiple times and can't get a single person to try and help me with this. Will never recommend or use again. You also cannot go into the office. The doors are locked and "closed to the public" and there's no in person customer service

    Spectrum - televisionserviceproviders - Updated August 2026

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