I had the misfortune of calling Charter inquiring about becoming a new customer. They have been in…read morethe process of running fiber down our road and subsequent salespersons have been carpeting the neighborhood with flyers for service. One such flyer caught my attention with an offer for 1Gbps service for $40 a month for 3 years. I even took a picture of it because I felt that was a phenomenal deal. I spoke with Sean/Shawn (he did not spell his name for me) from South Carolina. I will preface the rest of this letter with a statement that I also work in a contact center so I'm aware of the various sales tactics employed to upsell customers that call into them. I knew exactly what I wanted and I informed Sean, I didn't want anything else other than internet service, period. To which Sean informed me that he had no such deal to offer. Instead, Sean wanted to walk me through a list of questions to elicit upsell charges of which I wanted none of. At this point I was reminded of the adage "if it is too good to be true, it probably isn't..." For several minutes I go back and forth with Sean about the flyer that I have a picture of that states this offer to which Sean says does not exist. (I should also clarify. I am driving at this point so I cannot look up the picture.) Sean offers me an email address to send the offer to him directly to see if there's anything they can do to match the offer. It is at this point that Sean states the offer is probably a bundle deal. Meaning I can't get just the $40 a month service without adding on additional services I do not want. At this point I'm at a red light and I look up the picture I had taken of said offer and sure enough in very small print with an asterisk next to the offer lies the telling qualifying print "must purchase a bundle pack to receive the offer." At this point I am mad at myself for not knowing better and very frustrated with Charter's lack of transparency and ease of effort for their consumers. My frustration is not with Sean, yet. At this point I have been on the phone for nearly 20 mins and Sean is following his script trying to get me back on track for a sale. I know this because I also work in a call center to which I tell Sean the very same thing. Here's where things turn. I'm going to be generous to Sean here and I really shouldn't be. I'm going to assume that. Sean heard that I work at his call center, not a call center. Sean then tells me, a customer that is calling you looking to be a new customer, "look, if you work in the same call center as I do, then I don't understand why are you being so difficult with me? You're being a little difficult, um, because if you understand, like, it's really here. We're here really to save money." Wow I informed Sean that I don't work at your call center. I work at a call center. Presumably Sean realizes he screwed up and gets very quiet and I request a supervisor after asking if all of their calls are recorded to which he responded with yes they are. Several minutes pass and Xavier jumps on the line and makes the obligatory apologies for the bad service and that he will coach Sean as appropriate. And proceeds to ask me what it would take to earn my business today. To which the answer is simple. I wanted the gigabit service for $40 a month for 3 years as advertised sans all the fine print. I wanted the gigabit service for $40 a month for 3 years as advertised. And to Xavier's credit or his unwillingness to try, or I'm not sure which, he tells me no one can offer that. I have had Comcast Xfinity service for eight years and I have zero complaints about it. It is not 1Gbps fiber, but it works and it is reliable. I have zero intention of moving my business to Charter at this point along with three other family members and numerous other friends I know in this neighborhood who will share this story.

Literally the worst company I have ever had to deal with. Unfortunately, it's the only cable…read morecompany available to us. If I could give zero stars, I would. Horrible customer service, service throttled down constantly, no service at all way too frequently. This company will be out of business as soon as there is an alternative.

My family moved to Tennessee three years ago. Spectrum is the service most used in our area. We…read morehave been very pleased with our internet and cell service. In the last month I have visited the Spectrum Farragut Kingston Pike office twice. On my first visited I returned an extended wi-fi box , I was very pleased with the prompt service I received. Yesterday I went back to the same office because my cell phone was not holding a charge. My phone is now holding a charge and working and overall working very well. On both visits I dealt with Cash. He was extremely professional and seemed to really care about at my satisfaction. I was very impressed with Cash and would highly recommend him to assist you with your Spectrum account.

My wife and I switched over from AT&T cellular to Spectrum online when we brought our new home But…read moredidn't immediately activate them as we were contemplating upgrading our phones. We went to the Farragut location on Kingston Pike and dealt with Cash and his partner Daniel. They were extremely professional and seemed to really care about at our satisfaction. The store was nice, and during our Sunday afternoon visit not very busy. My wife and I were very impressed with both of them and would highly recommend either of them to assist you with your Spectrum account.

This store sells Dish Network and Directv. All new customers are treated fairly with no sales…read moretactics of untruths! No activation fees or shipping fees like some places charge.

From the owner: Satellite Solutions is an authorized DISH Satellite television Retailer specializing in Satellite…read moretelevision and Internet service. Satellite Solutions is your local choice for DISH service. We are dedicated to serving the local community of Knoxville, TN. DISH is the best choice for value, technology and customer service. Call or stop by today and experience DISH.

We had a great experience with John from Image Communications. He listened patiently by phone as…read morewe described our need for reliable internet in a remote wooded area. He arrived on time and completed the work the same day. We are completely satisfied with the Viasat system he installed.

From the owner: Over 37 years of Legendary Customer Service in the Telecommunications, satellite TV, and Internet…read morefield. We provide service for the following companies... at&t, Spectrum, Frontier,Eartlink,dish network, directv boost,verizon,at&t stream,at&t air, directv stream, at&t mobility, and Starlink

I'm updating my review…read more I increased my internet speed to 1g & my wireless speed wasn't much better then the 300mg speed. I called to report it and I managed to get lucky. A Sr. VP was out in the field with the crew. He and I had a very honest and productive conversation. I explained, in very plain blunt language, the problems I had experienced with TDS. Frankly I've worked with SR level C suites and he was one of the few that, IMO, was honest & plain spoken. He didn't mince words or make excuses. He gained my respect. With all that said, ultimately the wireless isn't going to be overwhelming but it's steady. When you hardwire to the modem your speeds are just at 1g but wireless is around 150mg. In short I've dropped my speed back to 300mg. It seems the bandwidth is slightly less but & the speed ranges 100-150 (wireless).

TDS: Stay away, the worst customer service I have ever received, No One knows what to do and…read morecannot help, they will PUSH you to their Automated "Customer NO Service" solution that is so old and is so hard to use. STAY AWAY!

Salesman lied and said a technician would come to my house and set up my tv streaming. Actually…read morelied to the extent of giving me an appointment date and time. Never showed, so I called. Different salesman says they have no techs who go to peoples' homes! Everything is done over the phone or online. Just a big lie to make a sale. Avoid DirectTV like the plague

Finally...decent Internet service. They installed ATT Fiber Optic on March 31st.....there is about…read more150-180 feet of cable laying on the ground from the street up to our house. The installer said he put in a ticket for the crews to come bury the cable and it would be about 2 weeks. it is 2 weeks later....there is no order to bury the cable...there is no way thru their web site to get resolution....or to get an install scheduled. The installer flat out lied to me......I have been on the phone for over an hour with them....then they dropped my call.......I remember a time when one could semi respect an entity like ATT...resent them with a passion

Had it not been for the customer service at the office recently when i went, i would be giving them…read more1 star, but the Receptionist was really helpful and actually nice! I really wish there were more cable & Internet providers in Knoxville, however there is not so basically you pick your poison. When moving into our house we actually had a choice between WOW and the other provider (which my mom hated when in her apt, so we chose to go with WOW, plus they also do not cap their data for internet). For the 1st year we didn't have any major issues, just annoyances.. we would loose connection on WiFi occasionally and for some strange reason on the cable audio would go out no matter which TV you were watching, also we kind of hated not being able to search for shows, you have to know what day and time to record, otherwise you miss out. However even with that our monthly bill was reasonable for phone, internet, cable and all the boxes we had compared to the other company. 2 months ago we decided to downgrade our cable some to save money and from there everything went downhill. The next month when I got my bill it was outrageous!! I called customer service right away questioning it and was basically told that our "promotion" had ended so all the money we were saving had ended and while we were saving a whole $13 everything else was back to full price Let's just say I was not a happy camper when I was told a month earlier when I changed my plan that I would be saving more. I then asked what promotions they had and was basically told there are none for "existing" customers only "new" customers (I had a problem with this since without "existing" customers, you don't have any), if we didn't need the Internet and phone, I would have cancelled everything right there. So I told them I was going to look for other providers and hung up. We decided to get rid of the cable completely and returned all of our boxes, which is going to save us $100 a month (and with a big family to support, that is alot). We had to go all the way to the office to return the stuff and while I was there I was talking to the Receptionist about my issues and she told me that the call center is not allowed to give discounts and if I ever had any issues to come there rather than calling because they are able to do more to help. She was also telling me that they now offer a new 1 gig Internet and with the special promotion it will be even cheaper then what I am paying now (since we use A LOT of Internet here, with at least 5 people on at all times), that it would be better than the 110 mbs we currently have. You do have to sign a 2 year contract, but hey its not bad when we don't plan on moving anytime soon and we know our price will always be the same for the next 2 years. We may get cable again one day, but I doubt it since we mostly watch things online. Over all I would recommend going to the office if the call center is unable to help you like they did me because the office is way nicer and much more helpful.

Quite literally the worst company and customer service ever. I moved out of my apartment and…read morecancelled service. Dropped off the equipment at the Knoxville drop box and they continue to tell me I didn't drop it off and I owe them $235. I've called multiple times and can't get a single person to try and help me with this. Will never recommend or use again. You also cannot go into the office. The doors are locked and "closed to the public" and there's no in person customer service

Missy needed to add channels to one of her rentals, so we drove to Knoxville to make changes face…read moreto face. We didn't wait long, and Todd Lambert took care of us. He saved us money AND added channels for the cabin! He also gave us paper copies to use in the cabin. Since we were in the store, and we were with such a reliable, pleasant representative, Missy asked about her other rentals. Again, he looked into each account and either kept each cabin as is since it had the best package, or changed the package to save her money. The store is clean and bright. Our representative was a ten in all categories, and Husband did not mind waiting for us in a comfortable chair, reading news stories on his phone.

Xfinity does not deserve to be in business. Surprise billing amounts are outrageous. It is almost…read moreimpossible to speak with a live human. Their chat box is useless and annoying. Worst Internet company ever. I wish we had spectrum out here.