Warning for Pacific Place Apartments in Daly City…read more I want to make residents and management aware of a serious situation happening inside this apartment complex. There is a business called Mutt and Tumble that is being run out of one of the units here, operating as a board and train for dogs without any license or permit. This is not an approved or legal business, and I have reason to believe animals have been mistreated and abused there. It is extremely concerning that something like this is being allowed to continue inside a residential building. I have tried calling the management office multiple times, but no one answers the phone, and it's frustrating that this issue is being ignored. Pacific Place Apartments should not be allowing an unlicensed business that harms animals to operate in their complex. I hope the management takes action immediately and investigates this before more dogs are hurt.

We scheduled a tour few weeks ago and this review is for our tour only. When we got here at our…read morescheduled time, the door was locked and none of the phone number we tried calling - including the one on the door got picked up. We eventually got in when someone else opened the door, yet the leasing office was closed. We ended up waiting for more than 20 min and thankfully one of the maintenance guy saw us and called the leasing agent for us so we get to do our tour. Once we met Edgar our tour went smoothly. The apartment we viewed was a 2 bedrooms where one of the room doesn't comes with a window hence the rent for that unit was lower and it was really spacious. Our only complain was the lack of view from window - it was facing the parking lot at the back, but that's just our preference of having a view of some sort of nature.

Highly recommend Kevin Gutier from Sky View Apartments! My sister-in-law and her kids were…read moresearching for over a month, and out of all the places and managers we met, Kevin truly stood out because of his kindness, professionalism, patience, and excellent customer service. He went above and beyond to help us through the entire application process, explained everything clearly, and even assisted us personally with the online application to avoid errors. You can really tell he genuinely cares about helping people, not just doing his job. We also spoke to a long-time resident who had nothing but good things to say about him, and after experiencing his help ourselves, we completely understand why. Thanks to Kevin, the whole apartment hunting experience became much less stressful, and now we're excited to move in next week. Thank you for making first-time applicants feel welcomed and supported!

Great staff management we love our apartment everything always on point great value areas cleanread more

We are very happy with our decision to move into this apartment. From the beginning, Karen and…read morestaff have been extremely helpful, friendly, and accommodating, making the move-in process smooth and stress-free. When we arrived, the apartment was exceptionally clean and well-prepared. It was equipped with the essential amenities needed for comfortable daily living. Having an in-unit washer and dryer is a wonderful bonus and adds great convenience. We also appreciate how safe, quiet, and peaceful the community feels. The property is well-maintained, and it is clear that management takes pride in keeping the apartment and surrounding areas in excellent condition. Overall, our experience has been very positive, and we are grateful to have found such a comfortable and welcoming place to call home. We would gladly recommend this apartment community to others.

I lived in this apartment for 10 years, so I know all the pros and cons…read more Pros: - Close to BART station - Some updated appliances - Some friendly staff, maintenance staff and hard working cleaning staff On premises Amazon locker inside the garage gates Cons: - BART trains are loud at night - Fire alarms go off often and fire trucks come even in the middle of the night - Trash bins are always full and overflowing. Residents tend to not throw away their garbage properly and leave it sitting inside the room with the garbage chutes. - Cigarette smoke smell comes into the apartment from somewhere with residents smoke -Takes a long time for hot water to come out - Elevators break down often, and it can take a long time to get them fixed. - Parking fee is extra (2 car tandem is about $150) - Other than gas and electric, have to pay most utilities shared (in the neighborhood of $150 so it depends on your neighbors' usage more than your own) - The last couple years the rent increases have been at the maximum allowed by the county - Get a lot of pigeons that end up on the balcony and poop there - A lot of ants, flies and roaches without any obvious pest control We finally moved out because rent increased to the point where it didn't make any sense to stay compared to buying a house, which we were finally able to do recently. Toward the end, the laundry machine's pipe apparently clogged up. It sounded like they wanted to open up the wall to get access to it, but since we were so close to moving out we used our new house's washer to do our clothes. This kind of problem happened once before also the apartment above us. The laundry machine flooded and we had to run the dehumidifier for 3 days. Things like window screens, blinds, etc. seemed to break or fall out fairly easily. That being said, because those aren't major issues, we didn't want to bother the maintenance staff to fix. They charged us for that when we moved out, even though they probably would have replaced it for free if we had reported it while we lived there. Above all else, they charged us for pest removal for a dishwasher we never used that was installed 11 months ago after they completed a renovation that we accommodated, and effectively forced us to do, threatening higher rent if we didn't allow it. During that they completely opened up the wall and the counter between the kitchen and living room, which feels like where they may have come from. There were also ants a lot and flies as well. When we gave notice that we were moving out, we were asked to choose a time for a pre move out walkthrough, which we requested a Tuesday about two weeks out, thinking that it might be easier to figure out what we would need to remedy once some of our stuff moved out. They basically wanted to do it about 5 days after we gave notice, the Tuesday before we wanted. We had very little moved out, and they seemed to concentrate on the carpet and a few other incidental things. We went to the office to talk to them about it, but they didn't want to change the date of the pre move out inspection. Since we left, we've tried contacting the office, "Equity Residential", where it seems to ring and the last two times we called, disconnected after ringing a couple times. We've also tried contacting one of their prior resident relations offices, left a voicemail with no call back. Also we emailed the office person "Amber" but she e-mailed us back saying she couldn't open the e-mail and just mentioning the balance we owe. It seems like it's easier to ignore us, because trying to withhold payment will do way more damage to us than any argument that we could make. It's been hard to get a hold of a person to talk one on one with, which feels irresponsible. We lived there for ten years, and would hope we could get a little more respect and consideration than that, rather than being just another transaction for them.

We've really enjoyed our 2 year stay in High Point Apartments. We rented a 2 bedroom 2.5 bath unit…read morefrom October of 2012, to October of 2014. The only reason we had to move out is that our roommate had to move to SoCal and we couldn't afford the rent on our own -- if we could, then we would have just stayed here! What we love: - They're PET FRIENDLY! - Carol (the property manager) hosts free parties for the residents when there are special occasions like the super bowl. - When something gets broken - light bulb stops working, ref needs a new filter, etc. - then all you need is to e-mail Carol and she'll take care of it ASAP. - There is a community room / club house with a small fitness center, a pool table, and some arcade games for kids. - You can't beat the view - at least from our 9th floor apartment facing the bay. - Just cross the street and you're already on a very huge park where you can hike and walk your dogs. - Their walls are so thick, even if you host a party at 2AM, your neighbors won't be able to hear you. - The bus stop is right outside their lobby. Then you can take a 10min bus ride to the BART station to go downtown. If only we can afford the place by ourselves, we would have stayed there.

DO NOT MOVE IN HERE! This apartment has been a nightmare from the beginning and we're learning of…read morethe ongoing safety issues in this building from residents that were not disclosed during move-in. - The building has an ongoing fire alarm issue which the management has failed to respond to for over a month. It goes off every night around 11pm disrupting the sleep and all the residents have become sick of it and discussing a collective action. Even the fire department said the building has failed to comply with their notices to get it replaced for years!!! In case of a real emergency, no one is gonna know because of these false alarms and this is the biggest safety issue - Had the worst possible move-in experience here. The leasing manager ghosted us after we paid and the replacement was someone who was managing remotely from San Diego. We were promised several things like the really old tiles in the apt that were going to be changed, but the new manager denied upfront. The condition of the house during move-in was poor. Windows were filthy dirty, the blinds were missing/broken and the house wasn't cleaned properly (we found some toy of previous tenant in the bathroom) and the management failed to appropriately respond to these issues. Their property manager told they'd get us sticky tiles and change the blinds because the light at night is too bright inside the bedroom, but they simply went back on their word. - There is no on-site management or security so no one cares about any issues in the building - The building constantly faces maintenance issues, the elevator of our building has been broken for half of the time we've lived here. The garage door was stuck for days and we couldn't take the car out because no one responds on weekends even for emergencies. Even after that, their solution was to leave garage door wide open for days until it was repaired which was a big safety issue. - Common areas are filthy and almost never get cleaned, we've seen dog pee and dustbins full several times for several days and you can't bear the smell of the trash room because it's never cleaned. - The amenities are a joke - they'll tell you they have this and that but nothing is ever maintained. All we saw after move-in was a broken foosball table, non-working printer and non-working tv in lounge area. When we raised complaint, they simply removed everything instead of fixing it lol - Packages are poorly managed and I've lost a package. No delivery provider uses the fancy safe system they'll show you during tour. - The utilities cost is exorbitant compared to what I've paid in luxury buildings in prime areas of SF. In short, this is far from a luxury building and needs serious amount of work and an onsite team to get it working right. It has also come to light that their fire alarm system, water sprinkler system and backup generator have not been operational for several years and there are open complains with SF City Attorney against this building. Stay away from here!

Waterbend San Francisco is an amazing apartment complex and the staff members have been incredible…read moreto work with over the past year. Maintenance requests were completed in less than 24 hours every single time! They also had a ton of community events from companies like Omni with free food in the foyer, personal training/fitness classes in the gym and community events with the other apartment complexes. The staff here work tirelessly to make the experience an amazing one. Special call outs to Amanda and Ronald from Greystar!

Beware of the racial discriminatory practices at both the building and property management company…read moreGreystar. Callbox isn't updated so people can call random numbers and gain access to the building, not everyone is paying the same amount for parking and utilities which should be illegally. I know some people are not paying neither at all it was included with their rent. The building has been sued more than once behind discrimination and it's known throughout Hunters Point that they take section 8 but is very picky and they force residents into contracts without permission from the SF Housing Authority also let's not forget they raised many of us tenants rents without our knowledge. Please do yourself a favor and go elsewhere.

We toured with Stephanie and she is AWESOME!…read more Selling our house and can't wait to pick a unit and move in. Stephanie answered our questions honestly, showed us all around the property and was a delight.

We had the pleasure to view Ashton San Francisco Apartments with Priscilla weeks ago and have…read moredecided to move here!! Can't wait. This review is for the tour itself, will update after our move in. We scheduled the tour on the website (which most likely was handled by AI agent just like most of the other properties nowadays) and when we showed up nobody was at the lobby. We waited for 10-15 minutes, called the number on the website etc and was lucky to bumped into one of their maintenance guy who then texted Priscilla. Despite the mixed up and our appointment didn't actually made it into her calendar, she was able to accommodate us and showed us a 1 bedroom and a 2 bedrooms apartment (both with view of the mountain which we love). We were hoping for one with the view of the ocean but none was available at the time (we're hoping to maybe upgrade in the future should one becomes available). The apartments were very spacious, even the 1 bedroom, and the place looks clean, well maintained and luxurious. We were excited the moment we walked in. There seems to be plenty of street parking or paid parking in the garage for $270.

I can't say enough good things about the team at One Adrian. From day one, the maintenance staff…read morehas been on top of everything, handling requests within very reasonable timelines and always following through. Adrian, the maintenance manager, shows a high level of ownership in everything he does and is never defensive, he's always focused on making sure things are done right. Willy, another maintenance associate, has also been fantastic and is always willing to help with all the detailed nits I have around the unit. Throughout the year, the entire staff has been incredibly communicative, responsive, and easy to reach. Victoria recently joined the team and stepped in, taking ownership of many concerns I had, and making sure everything was addressed thoroughly. Caylyn has always been there for me throughout the year helping out with every single request and has also been wonderful to work with, always kind, patient, flexible, and genuinely willing to help no matter how small the request was. The previous community manager, Tiffany, was super helpful, nice, and professional as well. Tori helped me during the tour process early on and was great as well. I've completed a full year living here, and I can genuinely say they've made my apartment feel like home. I'm very grateful for the care, professionalism, and warmth this team brings, and I would absolutely recommend One Adrian to anyone looking for a place where management truly cares.

We toured the property few weeks ago with Caylyn. The place is very clean, classy and honestly…read moregave us the vibe of a quiet luxurious hotel. We really like the giant bathtub they had. It is also located near bart and highway, great for commute, near a bunch of restaurants yet far enough from the city center that there isn't too much traffic. We decided to move forward with another property that better fits our current needs but I would definitely recommend One Adrian.