Thank you to the team for everything. The team is amazing and helped me so much during my 3 years…read more I will be back one day!...

This location is great! Adjacent to BART, near shopping and Starbucks, Parks and Library. However,…read moreI felt that management was trying to squeeze every cent out of me. Constantly raising the rent, sewer fees trash fees etc. seemed high ($185/month). That did not include electricity. When I vacated they charged me the full months fees for seven extra days on the property.

DO NOT MOVE IN HERE! This apartment has been a nightmare from the beginning and we're learning of…read morethe ongoing safety issues in this building from residents that were not disclosed during move-in. - The building has an ongoing fire alarm issue which the management has failed to respond to for over a month. It goes off every night around 11pm disrupting the sleep and all the residents have become sick of it and discussing a collective action. Even the fire department said the building has failed to comply with their notices to get it replaced for years!!! In case of a real emergency, no one is gonna know because of these false alarms and this is the biggest safety issue - Had the worst possible move-in experience here. The leasing manager ghosted us after we paid and the replacement was someone who was managing remotely from San Diego. We were promised several things like the really old tiles in the apt that were going to be changed, but the new manager denied upfront. The condition of the house during move-in was poor. Windows were filthy dirty, the blinds were missing/broken and the house wasn't cleaned properly (we found some toy of previous tenant in the bathroom) and the management failed to appropriately respond to these issues. Their property manager told they'd get us sticky tiles and change the blinds because the light at night is too bright inside the bedroom, but they simply went back on their word. - There is no on-site management or security so no one cares about any issues in the building - The building constantly faces maintenance issues, the elevator of our building has been broken for half of the time we've lived here. The garage door was stuck for days and we couldn't take the car out because no one responds on weekends even for emergencies. Even after that, their solution was to leave garage door wide open for days until it was repaired which was a big safety issue. - Common areas are filthy and almost never get cleaned, we've seen dog pee and dustbins full several times for several days and you can't bear the smell of the trash room because it's never cleaned. - The amenities are a joke - they'll tell you they have this and that but nothing is ever maintained. All we saw after move-in was a broken foosball table, non-working printer and non-working tv in lounge area. When we raised complaint, they simply removed everything instead of fixing it lol - Packages are poorly managed and I've lost a package. No delivery provider uses the fancy safe system they'll show you during tour. - The utilities cost is exorbitant compared to what I've paid in luxury buildings in prime areas of SF. In short, this is far from a luxury building and needs serious amount of work and an onsite team to get it working right. It has also come to light that their fire alarm system, water sprinkler system and backup generator have not been operational for several years and there are open complains with SF City Attorney against this building. Stay away from here!

I have been living here for the past 2 years. Chantel appeared to be nice when I first encountered…read moreher. She even helped me get the place to the fact that I do have a housing voucher. Alot of people have negative views on individuals with section 8. So, I was very grateful for her at the time. I even bought her a gift because I WAS SO GRATFUL FOR HER. WHEN HER MOTHER PASSED, I EVEN SENT HER A GIFT TO LIFT HER SPIRTS. I don't even recall if she said Thank You. She is never in the office or rarely answers the phone. The problems started with my car being broken into. She did not reply to any emails. She didn't even want to acknowledge that my car was broken into. I had to call and ask her about updates. She acted like reviewing cameras is so hard. I worked security for a long time in college. It takes two mins. She never wants trace of the building's wrong doings (is what I came to the conclusion of). She likes to verbalize certain situations but won't reply back to emails. That indicates to me she wants no record of the things that take place in the building. I pay 150 per month for parking. When the break in happen, she told me security did everything they could, and I will not get a discount on the monthly bill due to it not being the buildings fault. I understood because at the end of the day security can't be everywhere. My thing is don't pretend nothing happens in this building, if it is. That's what she like to do. She will be quick to say, "oh we never have a break in", we never have this or that", "that never happened here in this community " blah blah. Multiple of my packages have been stolen. So don't tell me something is not happening when I see it is. I see random people walk in and out of that building all the time. Which ok I still didn't have a problem; she is doing her shitty ass job. The problems really started when the mold spread in my unit. I discovered mold on 02/22/23. I sent Chantel an email about it. My unit did receive "remediation". Respectly, "remediation" was NEVER done. I watched as those contractors PAINTED OVER THE MOLD. I Digress. Recently the mold appeared back and WORSE. To a point where my son and I were consistently getting sick, and I am having migraines. I told her and again, in ( her passive aggressive nature) to me she made it seem like it's no big deal. She told me it wouldn't be an overnight fix. She did say " Oh you shouldn't be living like this" but guess what ?? I still am Come to find out 45% of that building has mold. DUE to THEM NOT PUTTING the correct windows when they were building it. The company is aware of this (Pacifica real estate). They are also aware of the elevators being constantly down. They already received a complaint about the elevators. The city of SF gave them a warning or whatever to fix it. They posted it and she took it down. It was also a incident, with my sister coming to my house before. Chantel treated my sister so badly. There were also incidents with my 8-year-old son, who said she yelled at him. Due to the building NOT BEING CHILDREN FRIENDLY. Which is crazy because when I first move there. The whole 4th floor was occupied, and I would hear and see kids playing soccer. DO NOT MOVE HERE. They may look good. They even maybe be spacious for San Francisco, but sometimes what glitters is not gold. Chantel if you read this, I wish you nothing but the best. I hope you start to form better morals and values. And start to be more forthcoming with people about that place. Even if it's your job we all have a person in our heads telling us if something is wrong or right. You come off very high-handedness and lordliness. You act like you're doing people a favor, when YOUR COMPANY IS STILL GETTING PAID ANYWAY. HUMBLE YOURSELF. PS Jackie(the Maintenace guy) is so sweet. He is doing the best he can. I appreciate him very much.

We toured with Stephanie and she is AWESOME!…read more Selling our house and can't wait to pick a unit and move in. Stephanie answered our questions honestly, showed us all around the property and was a delight.

We had the pleasure to view Ashton San Francisco Apartments with Priscilla weeks ago and have…read moredecided to move here!! Can't wait. This review is for the tour itself, will update after our move in. We scheduled the tour on the website (which most likely was handled by AI agent just like most of the other properties nowadays) and when we showed up nobody was at the lobby. We waited for 10-15 minutes, called the number on the website etc and was lucky to bumped into one of their maintenance guy who then texted Priscilla. Despite the mixed up and our appointment didn't actually made it into her calendar, she was able to accommodate us and showed us a 1 bedroom and a 2 bedrooms apartment (both with view of the mountain which we love). We were hoping for one with the view of the ocean but none was available at the time (we're hoping to maybe upgrade in the future should one becomes available). The apartments were very spacious, even the 1 bedroom, and the place looks clean, well maintained and luxurious. We were excited the moment we walked in. There seems to be plenty of street parking or paid parking in the garage for $270.

We are very happy with our decision to move into this apartment. From the beginning, Karen and…read morestaff have been extremely helpful, friendly, and accommodating, making the move-in process smooth and stress-free. When we arrived, the apartment was exceptionally clean and well-prepared. It was equipped with the essential amenities needed for comfortable daily living. Having an in-unit washer and dryer is a wonderful bonus and adds great convenience. We also appreciate how safe, quiet, and peaceful the community feels. The property is well-maintained, and it is clear that management takes pride in keeping the apartment and surrounding areas in excellent condition. Overall, our experience has been very positive, and we are grateful to have found such a comfortable and welcoming place to call home. We would gladly recommend this apartment community to others.

I lived in this apartment for 10 years, so I know all the pros and cons…read more Pros: - Close to BART station - Some updated appliances - Some friendly staff, maintenance staff and hard working cleaning staff On premises Amazon locker inside the garage gates Cons: - BART trains are loud at night - Fire alarms go off often and fire trucks come even in the middle of the night - Trash bins are always full and overflowing. Residents tend to not throw away their garbage properly and leave it sitting inside the room with the garbage chutes. - Cigarette smoke smell comes into the apartment from somewhere with residents smoke -Takes a long time for hot water to come out - Elevators break down often, and it can take a long time to get them fixed. - Parking fee is extra (2 car tandem is about $150) - Other than gas and electric, have to pay most utilities shared (in the neighborhood of $150 so it depends on your neighbors' usage more than your own) - The last couple years the rent increases have been at the maximum allowed by the county - Get a lot of pigeons that end up on the balcony and poop there - A lot of ants, flies and roaches without any obvious pest control We finally moved out because rent increased to the point where it didn't make any sense to stay compared to buying a house, which we were finally able to do recently. Toward the end, the laundry machine's pipe apparently clogged up. It sounded like they wanted to open up the wall to get access to it, but since we were so close to moving out we used our new house's washer to do our clothes. This kind of problem happened once before also the apartment above us. The laundry machine flooded and we had to run the dehumidifier for 3 days. Things like window screens, blinds, etc. seemed to break or fall out fairly easily. That being said, because those aren't major issues, we didn't want to bother the maintenance staff to fix. They charged us for that when we moved out, even though they probably would have replaced it for free if we had reported it while we lived there. Above all else, they charged us for pest removal for a dishwasher we never used that was installed 11 months ago after they completed a renovation that we accommodated, and effectively forced us to do, threatening higher rent if we didn't allow it. During that they completely opened up the wall and the counter between the kitchen and living room, which feels like where they may have come from. There were also ants a lot and flies as well. When we gave notice that we were moving out, we were asked to choose a time for a pre move out walkthrough, which we requested a Tuesday about two weeks out, thinking that it might be easier to figure out what we would need to remedy once some of our stuff moved out. They basically wanted to do it about 5 days after we gave notice, the Tuesday before we wanted. We had very little moved out, and they seemed to concentrate on the carpet and a few other incidental things. We went to the office to talk to them about it, but they didn't want to change the date of the pre move out inspection. Since we left, we've tried contacting the office, "Equity Residential", where it seems to ring and the last two times we called, disconnected after ringing a couple times. We've also tried contacting one of their prior resident relations offices, left a voicemail with no call back. Also we emailed the office person "Amber" but she e-mailed us back saying she couldn't open the e-mail and just mentioning the balance we owe. It seems like it's easier to ignore us, because trying to withhold payment will do way more damage to us than any argument that we could make. It's been hard to get a hold of a person to talk one on one with, which feels irresponsible. We lived there for ten years, and would hope we could get a little more respect and consideration than that, rather than being just another transaction for them.

Waterbend San Francisco is an amazing apartment complex and the staff members have been incredible…read moreto work with over the past year. Maintenance requests were completed in less than 24 hours every single time! They also had a ton of community events from companies like Omni with free food in the foyer, personal training/fitness classes in the gym and community events with the other apartment complexes. The staff here work tirelessly to make the experience an amazing one. Special call outs to Amanda and Ronald from Greystar!

I've been here for over a year and this review is over due. If you want to wake up to neighbors…read moreyelling/ fighting and making loud noises, human and dog feces in the hallway, garbage in the hallway, blood in the hallways, leaking ceiling, homeless people sleeping in the stairs and the lounge area and many more horrible things then this place is for you. This place is horrible because manager Maria doesn't attend to the needs of the residents properly. She's an awful manager and this place could be better if it was managed by someone who is not lazy and incompetent. My husband's son bike was stolen and the manager FAILED to warned the residents that someone had cut the fence and enter the bike area. When I asked her for help she said "I can't do anything about it and it's going to take me very long to review the videos" The fence was left like this for weeks. We have a neighbor that screams all day long starting at 3 AM and we had made numerous complaints to the manager and nothing has been done. I have also emailed their regional manager Caitlin King and never got a replied back. I guess bad management is what this company has. PLEASE AVOID THIS PLACE it's not worth it and it's disgusting I hope the city cites it. update-- I KNEW the business owner account was going to respond with some nonsense and advice to talk to the manager that is careless, lazy and incompetent. She did not report anything regarding the bike nor looked into, she has not done anything about the noise complaint, the level of security is the horrible, and the place is still disgusting!!! DONT RENT HERE !!! Save your money and sanity and health!

Highly recommend Kevin Gutier from Sky View Apartments! My sister-in-law and her kids were…read moresearching for over a month, and out of all the places and managers we met, Kevin truly stood out because of his kindness, professionalism, patience, and excellent customer service. He went above and beyond to help us through the entire application process, explained everything clearly, and even assisted us personally with the online application to avoid errors. You can really tell he genuinely cares about helping people, not just doing his job. We also spoke to a long-time resident who had nothing but good things to say about him, and after experiencing his help ourselves, we completely understand why. Thanks to Kevin, the whole apartment hunting experience became much less stressful, and now we're excited to move in next week. Thank you for making first-time applicants feel welcomed and supported!

Great staff management we love our apartment everything always on point great value areas cleanread more

Me and my spouse have been living here for 2 years and are loving it! The management is great, the…read morelocation is very convenient, the area is relatively quiet. Bob and Marsha(management) are amazing people. They truly care about their tenants and are some of the nicest people I've ever met. They have an assistant that works for them a couple of times a week who is also very helpful (sorry I forgot your name). Pros: - Fair rent - Excellent management - Nice mature neighbors - Hard working and honest staff Cons: - SOMETIMES work orders may be misplaced, doesn't bother me too much because everything always gets resolved in the end. It's apparent that everyone is working hard on something. I strongly recommend living here

I have lived here at the Willow & Grand Condominiums for a little over 3 years now and have truly…read moreenjoyed my stay here. Robert and Marsha are very attentive and caring of their tenants and maintenance requests are usually met within 24 hours of submitting them. Unfortunately, the time has come in which I need to move out due to some family matters. I will truly miss my home here at the Willow & Grand condominiums. I definitely recommend living here. The rent here is kept within reason unlike most other properties around here which is really important for a lot of people like myself! Thank you Robert and Marsha for allowing me to be a part of this community! I will truly miss it here!

We have been living at Bell South City for almost 3 years now and it's really been a great home and…read morecommunity.We have had two emergency plumbing issues and they have been promptly resolved. Thank you so much, team!

If you're looking to lease an apartment in South San Francisco, DON'T come here!…read more If I can I will give ZERO stars as they really have unprofessional leasing managers.