I don't know who owns it but I do not care. It's unfortunate but this place some be shut down until they provide better management, training, and service. This place is run in an unprofessional matter and its serious a place I'll question to take my kids again. It seems seriously unsafe on many levels as well. Do better or shut it down! read more

1 star - absolutely heartbreaking experience I am beyond upset with how my family was treated at this trampoline park. While my children were playing in the dodgeball court--an area specifically designed for fast, competitive play--a younger child was accidentally hit in the face. It was clearly not intentional. This is dodgeball. Accidents happen, especially in a trampoline park. Instead of showing any understanding or compassion, staff immediately kicked my children and me out. No warning. No discussion. No attempt to assess the situation fairly. Just escorted out like we had done something horrible. What makes this even worse is that they refused to refund our money. We are not a family that has money to throw away. We paid for our time, and it was taken from us because of an accident that could happen to anyone in that environment. My children were confused, embarrassed, and upset. As a parent, it was humiliating and heartbreaking to explain to them why we were being punished for something that was never on purpose. This place showed zero empathy, zero customer service, and zero accountability. If this park cannot handle normal, accidental injuries--especially in a dodgeball court--they should not be in business. I would strongly caution other families, especially those on a tight budget. One accident, even an innocent one, and you could be thrown out with no refund. We will never return. read more

I came here on a Monday after school with my son and his friend. It's been a while since we've been to a Skyzone. Apparently you have to be a member to come into this place on Monday. I asked if we could join and cancel the membership after a month which would have cost us $60 to jump for an hour (that's all the time we had). I was willing to spend $60 but they said no, you can't cancel until after 3 months. There was only a handful of people there, Im not sure why they would turn away paying customers. It's a crazy world when Skyzone gets too exclusive for you. We won't be coming back. read more

A cool place to celebrate a 13th birthday! My son & friends loved the basketball jump. The service of our hostesses Cynne and Chris were excellent. A smooth birthday party site- easy cleanup. The menu was nothing special (pizza, nachos, hot dogs) although the chef did prepare a platter of very good BBQ party wings at the last minute. I highly recommend this place for kids- adults get to chill in massage chairs. read more

Sky Zone - Birthday gift! - Trampoline Parks Near Me - Smyrna, Georgia

Went at 9pm thinking they could jump till close at 10pm on a Saturday night and it was $40 PER KID even with only an hour left simply bc it was "Glow" time or some crap. No discount or anything for less than 60 minutes. That's crazy. The advertising had us thinking it was half that, everywhere posted only $23, seriously misleading. Even tho we bent over and took it bc it's the last night of Spring Break and we wanted them to have fun, the girl behind the counter at least comped us two icees. Props to her for making it at least a little positive after we were financially reamed. $80 for 2 kids for less than 60 minutes. Give me a freaking break. read more

ok so i went here before but this place is wild their co workers were being messy and all of that doing too much and the teenagers hit so hard at dodge ball that my kid started crying and the workers didn't do nothing its very bad, messy, and wild its very bad for a kid to go there period read more

This place showed up as a SKY ZONE location online. When we arrived, it still has the Rockin Jump on the outside. We immediately noticed a difference as we have one in Florida. There wasn't much to do and the little things that they have are in poor condition. The wall climb has an inflatable for them to fall back on. It was barely inflated. Kids were sinking down far and struggling to get out. They "closed" the little "food court" an hour before close as they didn't seem to be able to keep up with the little slushies they were making. I would not recommend. The only good thing was how quick it was to pay and get started. read more

Sky Zone - Poorly inflated, kids were sinking in and struggling to get out. - Trampoline Parks Near Me - Smyrna, Georgia

if I could give a 0 I would all BC the so called general manager I was quoted one price I called the next day and they said the price they me was correct after about two days right before my daughter's birthday party. I called them again and they said canceled and remind you I for this upfront. The general manager is absolutely horrible. Nonprofessional will not listen to anything the customer has to say. I also tried to reach out to higher ups and there's no context for any of them at this point I may just move to Andretti's. I called the other sky zone locations and everyone was very location is horrible all due to this unruly general manager. read more

We had an 8 year old birthday party to attend at Rockin Jump. Overall it was okay . I placed an order for nachos , chicken tenders, and drinks . I was given my nachos first while I waited for the chicken tenders. I took a bite in the nachos and the nachos tasted stale. I asked if the chips expired, he looked at the bag and couldn't find the bag, so he went to the back and brought out the chips in the back. I said, Oh, can you look at the ones in the draw where you got mines from. The young man became irate and said I just looked at them and brought you the ones from the back gah-lee. I was like, but those are two different bags. I just want to see my self. I guess this ticked him off and he threw the chips and began CUSSING. He went to the back with his co-workers to CUSS more and have them come out to see who I was. I felt threatened, so I proceeded to say WOW you are doing ALL of this about some Chips, and being RUDE, the young man continued to cuss at me, so I cussed back at him. I never threatened him. I asked for a manager so I could get a refund and leave the place. Young teens work here and really do not understand customer service. I mean, never, ever been disrespected like this. I am the nicest, SWEETEST, genuine person in the world! Everyone knows this!. read more

Started off Okay, but while my daughter was playing this boy that had been dropped off with his other siblings to play with no parent to supervise them went overboard and kept pushing her even after she told him to stop. My daughter grabbed on to the pole that was in the middle of the floor to stop her fall but there was a sharp screw or piece of metal sticking out of the pole and it sliced her hand and wrist. We went to the front desk and alerted the lady working about the pole and the boy who kept pushing her. She gave her a couple bandaids and seemed to know the boy and his siblings because she called him by name over the intercom and when he got to the front desk she scolded him and told him not to play so rough and that she would call his dad if he did that again. We showed her where the pole was and the screws sticking out, she said "oh I'll put some tape or something over it" but she never did. My daughter played for another 30 min then we left. Right before we left my daughter reminded her about the pole and she said she would get to it in a second but did not do anything while we were there. So BEWARE of the sharp pole with screws sticking out don't let your little one grab it and slice their hand open like mine did!!! read more

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What an awful experience. Their online booking system does not match up with their actual hours. The manager chris and the checkin girl Sklysr were rude read more

I can honestly say there are better jumping experiences than this one. It's quite small inside. Not enough variety. There are about 6 sections which aren't very exciting are amusing. I'd say this location is better suited for toddlers maybe even up to the age of 6 or 7. Any older than that and I'd say they'd get bored rather quickly. I took pictures of 4 of the 6 open spaces at the time, one was under construction which would have made the 7th section read more

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The kids had a blast!! We enjoyed the all day pass for $17. It's really a no brainer $15 for an hour or $17 for all day. A great place for kids parties. I like the addition of the game room. There's plenty of parking and sitting for adults. Compared to Skyzone I believe this trampoline park is better for smaller kids. read more

Sky Zone - Fun times!! - Trampoline Parks Near Me - Smyrna, Georgia

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Dear Rockin Jump, I would like to make you aware of my experience at the Smryna, Ga Rockin Jump location today.  I arrived with my 11 year old son and 8 year old nephew and begin to notice parents signing in and leaving.  Another parent noticed as well and even though we did not know each other she asked me if this was a day care center because it was so apparent like it was normal to drop kids off- the associates also HAD to notice. My son has developmental delays and there were three boys together - one hit him in the head with a ball (its a jump place, so i know this happens) but the others were cursing and calling him retarded which is unacceptable.  I asked the children where their parents were and had to call over nearby associates and managers who couldn't provide any assistance - not even find the parents.  I even said to them... don't act like you didn't see those parents leaving. We ultimately just left a few minutes early...the manager said we didn't have to, however children are running around unsupervised, cursing and being disrespectful with no consequences.  We will not be coming back! read more

It's spring break in Georgia and my family is stuck at home this year! Thanks to our new addition arriving any day now - didn't want to be out of the area. So we've been traveling locally for fun and landed upon this place. This was a Groupon special and my daughter and her friend couldn't more excited to be gymnasts today lol The location is in Smyrna which is great! If you are familiar with sky zone - then this place is very much so like it but much closer! Living downtown and traveling to Roswell was out of the question so I am happy about the location and parking. Staff: The staff were young like some of the reviews stated but none the less were helpful and we were able to use our Groupon and get our fun on. Atmosphere: Really cute! The green makes it feel fresh and new and kids seem to be really enjoying themselves. I love that they have a lot of free game for all ages. Experience: It's definitely a fun place and we will definitely come back one day! I will be back to test out the trampolines myself :) There is an arcade section that's separate from the jumping so feel free to ask staff about it. Also, your Groupon covers your waiver and time but socks are purchased in addition so be prepared to pay about $3 which I believe it says in the voucher and on the price board when you arrive read more

This very clean playplace gem is located right off of the Spring Road and Cumberland Intersection- right behind McDonald's and Aldi area, I paid for my Grandson for 2 hours for $22 to jump around play tag swing etc. he had a ball- you have to use their socks which are $3 or the kids will slip and slide- they have stickey things on them ( see picture). Its our second time here, he had a ball. 7 pm. on Friday- it turned into a club atmosphere, lights go off, neon and music up ( see the video). I wasn't expecting that but I had to act Grandma like and not drop it like its hot! Snack bar has pizza chicken wings, icees, etc..um no alcohol though..lol...had a blast! It wasn't cheap but he had fun and it was clean so I will endorse. Adults can jump in too if they like!! read more

Oh I love this trampoline park it is so amazing and well organized it is also very clean and the kids had so much fun. It is good to bring your family here. They also have arcade games and there is a swing along with basketball and dodgeball. The customer service is very good. I highly recommend this for kids! read more

Sky Zone - My kids having fun - Trampoline Parks Near Me - Smyrna, Georgia

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please be careful before you purchase tickets to this park bought tickets online Jan 17th and after I bought the tickets their system went down so they could not verify the wavier form had been sighed even though I showed them the receipt where i paid they said since they could not verify the waiver, they could not let us jump I was with my family and we were going home the next day so I just wanted my money back. The staff was great they gave me the managers name and number so I called miss Cunningham and she was super sweet and told me to send an email the first of the week and she would get me a refund so fast forward a month later and still no money sent three emails posted on their site and sent miss Cunningham many texts and told she would have her manager call me and still no response. read more

The annual pass is a lifesaver for someone like me, who brings the kids to jump often throughout the year. The kids love it & they're exhausted afterward- win win. Chris was really helpful too! read more

This place is a somewhat typical jump place but I'm giving it two stars because of the following 1 bathroom was ridiculous. Like extra nasty 2 whatever chemical they use to mop the floor has such a strong smell it overwhelmed us 3 the staff pays no attention to the kids for safety Elaborating on number 3. The staff in the dodgeball area watched a kid running up to other kids and beaming them dead in the face. Not only did he get about two inches from the kids faces and then beam them he was grabbing them by the arm to hold them in place when he did that. He also was going after smaller kids. Now if you get hit in the face in dodgeball it's understandable but it shouldn't be ok to go to this extreme. Kids are going to get hurt. Staff should enforce some rules. Won't be back. read more

Party planners nightmare. They promise convenient packages but the staff is so bad that they cannot execute on what they promised. Our party was running 30 mins behind, we had to ask the staff and "party hose" for everything. The drinks, the pizza, when the room would be ready. Our package came with a cake and the FORGOT it! My sons 5th birthday party was ruined because all of his friends went home with cake. The place was FILTHY as well. The restrooms did not have toilet paper or hand towels. During flu season... gross. The staff was inattentive and unapologetic. read more

This place is a REAL JOKE. Information on website is different than what is told once you arrive. We was suppose to haveca host assigned to our party toom to assist and take care of your needs .We was lste going into a room with wet floors..real fall hazard.I guess they forgot we were even there because we had to seek out staff about th food and drinks ,,which came almost an hour late.We were told the they have a new system and it overbooks..so you know the system is wacked abd who suffers.How do you compensate the parents who have paid you good money for service they didn't receive...you don't. SHAME YOU.GET YOURSELF TOGETHER. You spoil the experience for the child. read more

Ride front desk. Run down equipment. Not enough staff to regulate. And they made me pay for socks when I already told her I had socks. If my kids weren't looking forward to tumbling after being in the car for hours I would have walked out. read more

My son and I went with friends 2 times last week. We went on Friday for Toddler time and it was great and then again on Sunday afternoon. It's definitely busy on the weekends but my son still had a blast. read more

The staff makes this facility awful. The only friendly customer service member is one girl at snack counter who actually apologized for other staff members actions/words. The manager is rude and acts like he doesn't know the information so he can't help but ofc that can't be true for if it were why would he be in charge? The manager was rude and argumentative. The previous visit we were compensated bc of poor team member behavior during my sons birthday party. We hadn't been back in over 2 years thinking surly this time it'll be improved! WRONG! The staff is horrible we won't return read more

Good evening my name is tiffani jones I booked my sons birthday party for 11/12/2023 on 11/3/2023 and paid in full online to only be upset and aggravated. I arrived at 3:15 for my 3:30 party they where behind I did not get into my party room until 4:30 pm - 4:40 pm and when I spoke to the manager MS. Linda and asked her if they would extend our party time since we still was not in the room yet . She then stated she did not know I had checked in and 2 other ppl was in front of me even though another staff said she was cleaning our room out first so then I asked for a refund and or a discount and she said she can't do either . The other staff was pleasant and very understanding except the manager . We was only in the room from 4:45 until 5:30 pm I couldn't properly set up the room . I would like to be emailed or called about this issue and I would either like a refund or half of my money back . read more

Sky Zone - Trampoline Parks Near Me - Smyrna, Georgia

This is a fun place but some of the staff is very rude I came here and some guy told me I had to change my socks but I told him I got them here and he said thanks for the attitude so very rude. read more

The place is clean, spacious, and like any indoor jump place like this, its own quirks for the kids to enjoy. I love how they have outlets on the seats WITH USB ports. Whaaat? That's cool! A fee unique machines to check out such as a "hurricane simulator", massage chairs, and a snack stand! Sweet! That is well and great, but the prices are a bit steep. And I noticed how the Staff really IS staffed with younger folks that act that way. What I mean is when informing one gentleman the women's restroom, they wanted me to tell the front (where the ladies were at). Fine, Jo problem. But it was not changed or seemed a big deal. And it wouldn't be all that big s deal because yes, they have hand blowdriers in the restroom, however they keep the supply closet door open where I see plenty of paper towel rolls. That is just the first impression left with me. Enjoyable music that is not TOO loud, well lit. Just not the most professional of the lot or affordable IMHO. read more

This place is great for kids to enjoy themselves. The admission is $15 that does not include the socks they have for purchase. They serve wings nachos and pizza slices which I feel like is a little overprice. Especially for children's environment. I will recommend feeding the kiddos before you get there since they do have a water fountain. read more

My family drove 40 minutes to this place because their website shows they have aerial silks. They do not. Why advertise it on your website if you don't have it? Needless to say, my kids were disappointed as this was the only reason why this place was chosen. It was super crowded which made it not very enjoyable. We did go on a Saturday, but they should limit the number of people so that kids are not jumping on top of each other. Overall, it was an ok experience. We will not be coming back. read more

Good concept in an area where we had only one other trampoline park close by. BUT the attitude of the staff is horrible! They do not understand the concept. The General manager always put inexperienced staff in front of you and when they cannot answer basic questions, they keep going back to him. More than once I had to ask them to get me the GM if they are not sure of the policies. We had paid and that's why we did a party here but the worst party hosts you could get. Ran out of kids drinks we ordered, and were offered lemonade and as soon as kids got in the room, we were told they were out of that too. no one there to assist with setup, no one there to even apologize for all that. Such a hassle. We had so many parents come in with the kids and not one will be returning due to the experience they had. I hope they change the local management or coach them on "customer service" because right now, it is customer NO-SERVICE. read more

The place is great with many different activities besides the trampolines, but customer service is AWFUL and the "manager" doesn't seem to care either or maybe just doesn't know what to do, just like the rest of the staff. We had our daughter's birthday there, and the room wasn't ready, they said they didn't have the chocolate birthday cake "in the system" and brought a plain vanilla cake without any name; the host had the worst attitude I have ever seen in a kid's party and it looked like he was murdering the cake so we took the knife away from him and finished cutting the cake ourselves. On a previous occasion we ordered a few mozzarella sticks and it took them 40'. I would say replace management but he's probably the one going to read this so very unlikely they'll do anything. I see they haven't replied to the other reviews so they probably don't even read them. read more

It's a 4 star. We came In the middle of the day so things may be different during busier times. The facility was clean, easy waiver completion in the waiver station, staff was nice. You can jump all day for $15 and the socks are $3. This is pretty on par with the competitors in the area. There are vending machines for ice cream candy and soda. They have a cafe with pizza wings icees and candy which had decent service and attraction prices. Combo of pizza and soda was $21. I did try the fries and they tasted like wings, so bleh. But Again this is more about the trampoline park. They have party rooms with combos available as well! There is an unfinished arcade section. The trampolines there are ropes for aerial play, Ninja Warrior course, 3 dodge ball fields, rock climbing with trampolines to fall on which was nice. Overall will be back here vs the overcrowded competitors. read more

Sky Zone - Trampoline Parks Near Me - Smyrna, Georgia

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My daughter had her 8th birthday party here. From booking her party to the actual party it was smooth sailing. The kids had a great time but time flew by!!! I would suggest adding another hour of jump onto the party package. I used a groupon and it included jumps for 10 kids , invitations, a party room, a hostess, cake, 2 pizzas, plates, cups, and 2 drinks. It also included a shirt, water bottle, and 2 jump passes for the birthday girl Several of cake options to choose from ... even a cookie cake and there were different cake flavors and icing to choose from. The party host was attentive the pizza was good too. Only downside was that the cupcakes were really cold, the hostess should have put the cupcakes out in the party room when we got there so they would have time to thaw out and be room temperate. Also remember to bring candles.. we were lucky they happened to have a birthday candle there. Very clean environment. It's smaller than skyzone and less crowded read more

Great place my kids had a great time. It wasn't a lot for them to do and a lot of space to run around and have fun.

As soon as I walked in the door I was greeted by this nice young lady name Rory, she was so courteous and very articulate, I love to see my young people getting that good experience Working & building their character. Rory Is Going places with that good attitude, she's so respectful & patience with the all children .. She's a Gem To This Establishment. read more

Following up on the review left by Niya M., we have been VIP members of RJ for years and have had issues with Linda each time we've had to deal with her. She is unnecessarily rude with each interaction. Also, they "enforce" their "rules" so arbitrarily, if at all (as many reviewers have alluded to) that you never really know what to expect. Today they decided to enforce the "rule" that parents can't supervise their children without THEIR brand of socks (so they can charge you). Also, the membership is for UNLIMITED jump time, but now RJ has signs stating they reserve the right to "limit" the unlimited tickets. Then don't call them "unlimited" and charge for that. These things, plus the nastiness of Linda inspired me to cancel my membership today. We'll be joining SkyZone when they open their Smyrna location, and I honestly hope they take all business from RJ until they can learn better customer service. read more

I felt so out of place when I first walked in. Literally no one is wearing a mask. Not once did I see the staff recommend to anyone to wear one either. I get you want people to have fun, but COVID is still prominent. Sure you can say why come out if I feel that way. Well, because you'd think that responsible adults would care more about than just themselves when they are out in public by taking simple precaution. I saw an employee sanitize some of the big orange balls that were floating around and railing on the wheelchair ramp (I think that's what he was doing, but was too far to really know) but that was pretty much it. I didn't see the employee clean anything else. Seemed confused as to what else should be cleaned. Therefore, I provided two stars for seemingly low concern for the ongoing pandemic. On another note, the prices of jumping here is affordable and the kids seem to enjoy it here. read more

Horrible customer service. We had a birthday party there and they were so ill prepared. Didn't have drinks in room and also had to wait forever for pizza. We later went back to just jump and had our sky zone socks which are the same and some manager came up and said we had to switch socks. They are exact same socks. RIPOFF. On a positive note one of the associates named Isis made it right. I would never suggest having a party at this unorganised place. read more

NOT A GOOD PLACE FOR PARTY! We had our son's 4th birthday parry at Rockin Jum Smyrna. Our party was booked on a wrong time despite correcting on e-mail, phone and two physical visit to the facility to confirm . Every time it was confirmed that the time is corrected . On Arrival there were no arrangement made and guests got to start jumping at least 20-30 min after the starting time due to miss management and long lines for check in . One of the owner took our cart which was given to us after 20 min the party started , upon asking she rudely told us that they replaced our cart with another and that she is the owner . Knowing she was the owner I tried to complain about the confusion we faced due to negligence of their manager/staff but instead of apologizing or even listening she started defending and accusing me instead. Our guests were pushed out of the play area after an hour the party was started even though they started just 20-30 min before due to confusion and miss management, that was also ok if the party room was ready. All guests were in the party room with toddlers running around and there was no food . Food arrived after 10-15 min , 2 of the parents bought the food from cafe in the meanwhile as their kids wanted food . Then Party host had no idea how to regulate the party and the owner kept asking her to tell us that our time was over. Two of the parents mentioned that they were personally told to get out of play area as their time was over . One of them was whistled on . Such a disrespectful behavior to guests . After all this, we were overcharged . 1- $75 for outside food: when I came to book, one of owner ( not the one I met on party day) told me that if I want to bring my own food , they take $50 off our package . I took the entire package with food plus order two more pizza and ordered some finger food ( chicken nuggets , fruits etc) from outside . One the party day when I was about bring my outside food , the owner told me that I can't bring addition outside food and if I want to bring it , I will have to pay $75. Despite explaining and telling I was told otherwise , she kept on insisting on extra money . I already paid advance to the food vendor so I had no choice but pay extra $75 to them. 2- charged for more jumpers : I bought the gold package , which I was told had 15 jumpers included but they only included 14 jumpers and charged extra for rest . 3- charged for more jumpers : I invited total 18 kids and one of them could not come , one was my child ( birthday boy) , there could not more than 18 kids as I did not even invite more than that some younger kids (1-2 years) did not even jump . They charged me for 20 jumpers . After having so many arguments and knowing the owner also is difficult and unreasonable, I did not want to get in to any more arguments, there was too much pressure to get out of there and above all I did not think they will overcharge me. So I carelessly signed the check and made the remaining payment whatsoever . But after coming home I checked and realized I was overcharged, hence , I sent them an e-mail and followed up with another e-mail the next day . NO REPLY! I rather feel sad that we lost our usual hang out place where my son loved to go every now and then. Wish the owners had a tiny-miny sense of customer services. read more

Sky Zone - E-mail confirmation of our time - Trampoline Parks Near Me - Smyrna, Georgia

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