Forced into using Sky Technologies because DirectTV brokered out the Las Vegas/Henderson area and you can't go through them direct. First off, you can't bundle your tv and internet through them - so good luck trying to get the best pricing. They also require you buy a service plan that direct tv does not, or they will charge you 65-70 bucks per technician visit, whether you broke the service or not.
Their customer service is absolute trash, and they pawn off their problems on a poor call center. Called to move my service from one apartment to the other. Told in 2-4 business days somebody would reach out to schedule an appointment. After one week - nothing. Left a voicemail, no call back. Emailed, nothing back. After 3 weeks with no service, I called to see what the hell was going on. Finally got some girl to tell me "looks like they can come install your service from 8 AM to 2 PM on Tuesday." I don't know about you, but I work 8-5 and can't take a day off because you took three weeks to install my service and can't have anything smaller than a 6 hour window.Told them how the whole reason I have directv in the first place is for the NFL ticket, and they just cost me 3 Sundays worth of football. I wasn't going to wait another weekend for them to install my service. The girl on the line said her manager would call me back later.
6 hours later I'm called by a guy named Rob, who told me great news. Instead of Tuesday, they can install it Monday. Guess what - THAT STILL DOES NOTHING TO HELP MY SITUATION. Told him I'm over it and I want to cancel my service. Said he'll transfer me to sales. 10 minutes later- nothing.
Called back, again, and asked for a manager because I was unsatisfied. The guy who answered the phone- Shawn - tells me he's the manager. Very disgruntled - 0 customer service or empathy in the slightest. 0 offers to keep me on as a customer. 0 problem resolution. Told him I wanted to cancel my service because they've taken 3 weeks to move my service. Doesn't give a shit in the slightest. Tells me I'll have to call DirecTV for that. USELESS.
WORST. SERVICE. IN. THE. WORLD.
Called DirecTV and cancelled my service. Would rather have Cox and leave the house on Sundays to watch football than ever deal with these assholes again. read more