This place is terrible.. and has humiliated me and everyone I was with. Lack of professionalism and humiliating as hell.
I had paid for whole section for my friends birthday and they did not let us inside! My friend has crutches just to support her walk and the first thing we get told is we don't allow HANDICAPS it's like telling an older guy/woman with a cane to not come inside. Anyways we mentioned we could leave the crutches outside because she can walk without them and demonstrated she could walk and stand etc but the person at the front still would not allow us in. Asked for a manger and still didn't not get any answers other then repeating handicaps and cripples are not allowed in. I have never experience people be so rude and disrespectful. Not to mention how illegal it is to not allow someone in a facility because of any kind of walking situation or disability. You cannot just make up rules and think by law it is allowed.
Not even the worse part but how discriminating that whole experience was. I understand where they could be coming from "for not wanting to be liable" like the man in the front was repeating but from my knowledge and the knowledge of the laws in VA that you can google and check them out, that you can go in anywhere you please if you have clutches, wheelchairs, canes, walking sticks, etc. IMMA JUST LET YALL KNOW AGAIN it is illegal! And all my friends got Lyft to the location $36-$47 dollar Lyfts and we were 9 people. I know I sound like a Karen but bro what the hell.... Please inform and update your staff on these laws read more