Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!

I Called them to service my Salt water generator , which had an error message. They came and sent…read moreme an email stating that my current salt water generator was unrepairable and they would have to replace it with a new system. Total cost $3100. That system is the Chlorsync C30 which sells everywhere for $1100. I already had plumbing and electric from previous system, would take an "experienced" tech an hour tops. They advertise $175 an hour. How are they charging $2000 for install?!? 11 hours??? I had nothing to lose, so I opened my "unrepairable" unit and notice right away 2 wires that had be damage/corroded. I just plugged in 2 new wires from Home Depot and everything ran PERFECT. I have no pool or electric experience and Total cost was $3 and 20 minutes. But yet this dishonest joke of a company wanted to charge be $3100?!? You guys are totally incompetent, lazy or thieves! Hopefully this review will keep these guys from trying to rip someone off again.

I brought a loop lock cover 9/11/2020. And told the installer it was wrinkled and we did not want…read morethe cover. The installer said it was going to go away after a few days of being installed. It was not it has gotten worse and in more areas, it has also become loose, not as tight as the first day. I called today and spoke to mark and was told that we need to pay $170 for them to come check the cover and to tighten it even though I have a 15 yr warranty. They care more about money than actually helping people. I would never recommend a loop-loc cover or do any business with this company. They instead told me to go to loop-loc company and use my warranty. AVOID THIS COMPANY THAT DOES NOT WANT TO HELP OUT THEIR CUSTOMERS. Once they have your money they will not want to help you unless you pay them even if it's their fault

Garrett did a great job with my pool opening. Great communication and I am really impressed. He was…read morevery professional and friendly to boot. He made it look easy - although it isn't. I'll certainly be booking him for all my future pool work and I strongly recommend him.

Garrett was referred to us by a friend. He is consistently reliable and has opened/closed our pool…read moreand done vacuuming services for us. A very reliable pool guy we will always try to use . Thanks Garrett!

Best purchase ever made! Worth every penny!…read more I use my twilight 8.25 Hottub everyday! I can't describe how peaceful and relaxing it is. It pains me to have to get out to make dinner .... At least I'm totally relaxed and muscles feel great! Super easy to maintain! Thanks Drew and Suntek! So thankful

I just recently worked with Suntek for the first time. I was helped by Dylan. I really felt like I…read morewas in good hands and working with honest experts who weren't trying to upsell me. I find that to be rare these days. I have more work that has to be done this spring on our pool and I will for sure be heading back to Suntek to get this project done.

Doug was punctual, professional, honest and friendly. I would recommend this company.read more

Excellent communication, reliable, trustworthy, and extremely helpful. Doug gave a fair estimate…read moreand held to that estimate when he was on the premises. He easily diagnosed my three leaks, fixed them, videotaped before, and after, so I could see the difference, refilled my spa, and put my new cover on for me. The spa is like a brand new spot and it is almost 10 years old. I cannot recommend Doug highly enough.

Seriously helpful pool experts, took the time to help me with a thorny problem and gave thoughtful…read moreand good advice. Highly recommended.

[Intro added in response to business owner feedback] Final…read morework product is excellent, scheduling is a bit ... laid back. The Three Cousins not only open/close pools, they offer creative solutions for the homeowner in need. They have open/closed our in-ground pool, power washed our home and exterior walkways, replaced a wooden gate, created a brick walkway and installed an interim drainage solution. They will shop for materials at Home Depot or the Pool Store if needed. Alternatively, you can provide all supplies. [This section of the review remains unchanged] We started using this company a few years back (when they were "Cousins Pool Service")*. Small, family business that was easy to reach via text. They've grown and now use a shared company phone/texting system to book appointments. We booked an appointment for an in ground pool opening today via text. When there wasn't anyone here by 2pm, my brother rang the company owner. His voicemail instructs you to ring the main company phone number. The receptionist collected the information and promised to call with an update. By 3:30 we figured they weren't going to call, so we called them. My brother explained everything (again), highlighting (again) that the appointment was confirmed via text. He was asked (again) who booked the appointment from the company. We have no idea who operates their company appointment booking system. The owner reached out via text to my brother just now (4:30) and confirmed we are not on the schedule. He asked for the details my brother has provided twice to the receptionist. Providing coverage to watch both of my parents is always a challenge as they are elderly. We booked the time and prepared the backyard. (Moving the heavy filter/pump monstrosity, buying chemicals, adding water to the pool, pumping water off the cover, etc, etc.) * The guys who work for this company are really nice. The previous review under the old company name is glowing. https://www.yelp.com/biz/cousins-pool-service-patchogue?hrid=KcDzSpBg2_97vHNZsAnYpg&utm_source=ishare&utm_content=review ------- [Response to business owner follows] James, Our family has done business with you a number of years. The end work product is excellent. It's important to show up. Full stop. Ideally, you should be on time. It's not the client's job to explain why their time is valuable. I'm sorry you were frustrated by this review. Habitual scheduling issues forced us to fire you. I flipped thru my phone to refresh my memory on two prior projects. Sean scheduled an 11am powerwash and was an hour late. He completed part of a 1-day project, returning the next day. When shopping for drainage/fencing material (3pm), the guys deviated to work for another client without any notice. Sunset was at 5:53pm with a storm that night. The old gate had been removed, the grass ripped off and a path dug into the ground. I'm glad the guys returned at 7:30 pm and enclosed the yard as we have an in-ground pool. However, putting sand into the hole was poor planning with rain on the horizon. It became mud. Additionally, the landscapers were unable to access the backyard with a moat. If you're in need of photos with timestamps, please advise. With some administrative structural changes your company can grow. I wish you only the best.

Great service, honest and great communications. jamerican…read morepools is a rare professional and knowledgeable! I will recommend

From the owner: Jamerican Pools services both residential and commercial pools and spas with expert care. We offer…read moreweekly cleaning, equipment installation, repair, and troubleshooting, so you can relax and enjoy your pool or hot tub year-round. Serving Suffolk, Nassau, and Queens County, our friendly and knowledgeable staff is dedicated to 100% satisfaction—guaranteed. Call today for a free estimate and experience the difference with Jamerican Pools!

Weekly pool service. Alex is efficient, a caring family man and dependable. Very polite and nice…read moreto be around. Excellent service

From the owner: High Tide Pools can help you design and customize your dream pool. Give us a call today for a free…read moreestimate!

Dependable, affordableand accommodating pool services. My pool looks beautiful every day!…read more Give them a try

Totally mislead us. Been using them for 2 years. Showed up and said they couldn't open our pool…read moreafter throwing salt In it and saying water level was too low. (Needed minimum water) they left. Ruined mother's day because it was supposed to be open. Came back charged us another $80 to turn filter on. Was supposed to some back today to clean and finish opening pool. NEVER SHOWED. Poor communication. They have not answered us. Too many options, don't waste your time with this company.