Five starts to this location! We own a Kia Niro and a Sportage and we love them! The employees go…read moreout of their way to serve the customers. Parts department always gives you the report of what the car needs, thank you Jerry and staff, everyone! Five stars!

Want to hear a crazy story?…read more I drove over an hour to purchase a truck that was advertised for $64,000. When I arrived, it suddenly became $74,000 out the door due to dealer add-ons and questionable fees. After negotiating, we agreed on $70,000 OTD. Management then tried to sell me an 8.9% APR despite excellent credit and nearly 30% down. After pushing back, they "magically" found 4.99%. The truck had more scratches than advertised. Before I signed, I was promised the scratches would be professionally repaired within two days and the truck would be delivered to my home.That promise was the only reason I agreed to buy. From that point forward, communication was terrible. I repeatedly had to call for updates because no one contacted me.Delivery was delayed, and when the truck finally arrived, the scratches were still there with an obvious, poor-quality attempt at repair. When I asked them to honor what they promised, they wanted me to sign paperwork I wasn't comfortable with before committing to fixing the truck. I simply requested written documentation of what would be repaired and an estimated timeline. Instead of honoring their commitment, management blamed me for "rushing" them, claimed they don't put money into used vehicles like this, and said I was being unrealistic. The "General Manager" then accused me of rejecting delivery (I never did--I only asked them to complete the agreed-upon repairs), canceled the deal, claimed my signed contract "didn't exist," kept both the truck and my $20,000 down payment, and told me I'd have to wait for my money back. I even drove back to the dealership and called the police because they refused to return either the truck or my funds that day. After multiple broken promises about returning my money, I ultimately had to make another one-hour drive just to pick up my own $20,000 check. This was the worst vehicle buying experience I've ever had. Broken promises, misleading pricing, poor communication, and management that refused to take responsibility for commitments made by their own staff. Thankfully I got my money back, but I would strongly recommend shopping elsewhere. This is the condensed version. GM Frank Luna told me my money was nothing to him and hung up on me. Justin lied to my face multiple times. Good luck doing business here. Yikes.

Although they got my family vehicle back on the road because I chose to repair some things myself,…read morewhich I did quite well except for messing up a part of the manifold, they handed me a crazy invoice for the repair. Being resourceful, I decided to buy the parts from another Nissan dealership in Pennsylvania because they were much cheaper. Service here was good, but price gouging for something so small will always irritate me about the dealerships. They already make it harder for us to fix our vehicles ourselves, but I guess that's not enough.

I will say this! Mason is the best salesman! Articulate, knowledgeable, goes the extra mile but…read morenot pushy. Ask for him! Finance was a breeze with Anson! I have never left a finance session still smiling and laughing! These two gentlemen made my Nissan Armada Pro4x experience the best ever! I won't use the dealership service department, but I would deal with these two tomorrow all over again!

Great pre owned vehicle purchase experience with Legacy Ford and Ruben Cuevas. Expedient, fair, and…read morelow pressure. I would recommend this dealership to my closest friends and family. They made the purchase of a great SUV enjoyable and stress free. Thanks Legacy Ford!

I have had my bronco sport for a little bit over a year now and I love it so much! From the initial…read morecar buying experience, to going in to get the car serviced I've had the best interactions with everyone, I've come to contact with at Legacy Ford. I highly recommend coming here for your car buying needs.!

Update: Matt the service manager fixed all of my original concerns. He had me drop my Jeep back…read moreoff. He inspected it cleaned it very well and credited back my overage. Now that is what I call excellent customer service to turn a bad situation around. I will Definitely Be back. Thanks Matt for taking great care of me. Updated to 5 stars plus Original post: I drop my Jeep off and it takes 4 days to look at. Of course it is nothing the warranty covered because they can't replicate the transmission issue. I'm not sure they even tried. How I know this is they never inspected it as they said because they didn't drive it 50 miles as they said To inspect it after a very expensive tune up. Supposedly they drove it a lot to try to replicate the transmission issues. I dropped the Jeep due to check engine light on that we thought was due to the transmission or linkage. The transmission issue isn't fixed. And my vehicle is not inspected. Also not washed like they claimed they would and 9 days later I have my Jeep back no inspection now I have to drive expired 50 miles to get an inspection.

NO INTEGRITY FROM THE SALESMAN OBI TO THE FINANCE LADY!! Buyers beware they charm you in and…read moreeverything they promise will not come to pass! we purchased a suv and was promised some mats , we are still waiting on them!! purchased vehicle and had to take it to a mechanic the same week and paid over $3000. I just wished i had read the reviews first!' They are all consistent!! THEY ARE GARBAGE!! DISHONEST!! and when you call they avoid you from the manager to the clerk!!' They will all reap what they sew!!!' I wish i could have given no stars because that is what they deserve!!!

Best car buying experience I've ever had! Rachel and Sam were absolutely amazing. The car we bought…read morefrom them had a few minor scuffs and scratches and a sensor that needed to be replaced. They offered to fix all the exterior blemishes and replace the sensor for no additional cost AFTER we bought the car! Such great customer service. I will be recommending Auto Plaza to everyone in the market for a used car.

Rachel is the best used car dealer I have ever had the pleasure of working with. She made every…read morestep of the process incredibly easy, and always put me first. She responded instantly to any questions I had, and went out of her way on several occasions to accommodate any of my requests. I would 100% recommend this place to anyone local to the Houston area, and even to out of state buyers like myself.

My sales person haley was awesome she helped with the sale and explained all my options and also…read morehelp with my in house financing she is just the best

I purchased my vehicle in October 2024. I was super grateful because I do have challenges with my…read morecredit. However, since purchasing the vehicle. There has been mess up after mess up. Although I make my payment there is still the notification in my car as if I didn't pay it. If the payment is not made there is a "kill" switch and the car will not start. Each time they have done that has been in error. I have to call and then get a rude person telling me they don't see my payment and then all of a sudden, they see the payment. If you have any other choice go to a different dealership. Challenged credit or not. Very frustrating